It was a great pleasure working with Chad Berkes and Kelly. The two of them were very kind and explained everything thoroughly. They made the aftermath of getting into an accident as pleasant as it could possibly be. Thanks again!
1/10/2015
Sudhanshu And. VERIFIED CUSTOMER
Vehicle Make : Nissan
I am still here to fix turn signal light they pull in my car three times for turn signal light to fix. Every thing working fine before being into body shop.
1/7/2015
Nancy I. VERIFIED CUSTOMER
Vehicle Make : Nissan
Vehicle was damaged by Rothrock service dept. It took 5 weeks to get car in for repair. Only because I kept calling Then after repeatedly telling collision center that after the accident the windshield washer fluid did not squirt and them assuring me it would be fixed along with front fender damage. I went to pick up van and the washer fluid pump was NOT fixed. I was late for work as I had to sit there for over an hour until they came out and said. They needed to replace the washer fluid motor
12/18/2014
Eddie H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I am very pleased with the detailing also that was done.
ED
12/15/2014
Brian F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone there that I dealt with was professional and very friendly. That is a great crew!
12/13/2014
Andrew C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Rothrock was unreliable, incompetent, and not customer oriented. They had a very slow turn around. They broke parts of my car, used my gas, delayed return, and didn't fix appropriate parts. I would never do business with them again nor recommend their service to anyone!
11/29/2014
Janet B. VERIFIED CUSTOMER
Vehicle Make : Ford
Rothrock was simply fabulous! Kept me informed through the whole process. Just ask for Chad! The work was great- could not see any evidence of repair!
10/4/2014
Rachelle . VERIFIED CUSTOMER
Vehicle Make : Chevrolet
We were just dissatisfied with how long it took. You had our car for a week and a half before you even started working on it. The first few days were understandable because of the holiday weekend, but for an extra week, that's just unacceptable. Other than that, I liked the text updates, and we're glad our car was fixed properly.
9/26/2014
James O. VERIFIED CUSTOMER
Vehicle Make : Dodge
The work was superior, however there seems to be some discrepancy with bill. It appears that Rothrock overcharged me by 1000.
8/21/2014
Catherine P. VERIFIED CUSTOMER
Vehicle Make : Nissan
There was a complete lack of communication from the collision dept regarding the status if my vehicle. It was towed to Rothrock and sat in the lot for at least a week before an estimator even bothered to look at it. This delay in service was not communicated to me until I called and left a few messages asking someone for an update. From that point forward every step in the repair process seemed to be delayed and, once again, I never received any updates from Rothrock. What another mechanic said would take a week to repair took nearly three times as long with your collision dept. during which we had to absorb the cost of a rental car as we waited. I'm overall disappointed in the service and have no plans to do any future business with your company in the future.
8/14/2014
Jennifer D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Too much to put here- horrible experience. I would never take a car to your service department in the future.
7/19/2014
Samantha B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great customer service... Great car service... I would highly recommend!!!
6/10/2014
Kyann K. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was very satisfied with how well they kept me informed. There still seems to be a problem with it though
6/4/2014
Christian M. VERIFIED CUSTOMER
Vehicle Make : Ford
great honest work, kept me informed and finished earlier than anticipated and let me know!
5/13/2014
James A. VERIFIED CUSTOMER
Vehicle Make : Nissan
They kept informed throughout the repair process.
I really appreciated that.
4/30/2014
Rose M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Got car back on time which was important. ...had to drive to Philadelphia Thursday to take brother for chemo. Good job thx
4/17/2014
Christopher C. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was very happy to get the text updates each day and also a quick call back if you weren't able to answer the phone.
Chris
3/6/2014
William S. VERIFIED CUSTOMER
Vehicle Make : Dodge
I have dealt with Rothrock for over a year with the same problem with this vehicle. Took forever to get answers. I got tired of sitting there for hours hearing that they can not find the answer. Now that the vehicle is fixed or so I hope I am still not happy with the whole experience and I do not plan to deal with Rothrock in the future.