Service King Ontario

We we're satisfied with the timeframe it took for the car to be repaired.

Cynthia **** and Team at the Ontario, CA location did a terrific job in communicating status updates and making my experience hassle-free. Thank you!

Very satisfied

It was a very unprofessional experience. Not only did Ron have a week to verify the 0 deductible I had mentioned Monday morning but became very upset the gentleman delivering the vehicle and I bothered him to question this during a phone call. (Adam had written it as a note for Ron.) I was laughed at seeing I was already close to tears and upset when informing this same delivery agent my car sputtered on and began shaking until I showed him a check engine light that wasn't present at time of drop off. This frustration and inconvenience could have been avoided had my vehicle been properly repaired and checked for any issues (deductible/Check engine light) prior to sending these automated text indicating my car was ready for pick up. This is the second time I've been disappointed not only with the negligent service the company provided (the first under the name of Sterling Auto) but myself for giving Service King another opportunity to treat me in a cruel fashion by its employees. The majority lack some major people skills. I should mention in case it hasn't been brought to upper management's attention before companies benefit when employees provide an outstanding customer experience since every client has the potential to influence the minds of at the very least 10 more possible prospects looking online for a reputable repair shop. Unfortunately I will be dealing with the horrible issue of having my vehicle properly repaired the week of Christmas when I should be home enjoying the Holidays with my family. Merry Christmas!

Adam kept me informed and was very thorough!

They were very informative, polite and the repairs looked great and complete ahead of schedule

Vehicle will be returned to be fixed.

Thank you for making my car look like new

I appreciated being updated every day on where my car was in the repair process. I was very happy with the timely repairs as well. They were completed several days ahead of they estimated date of completion, so it was nice to have my own car back.

Our car just stalled in the middle of foothill and haven (with my entire family in it). They Just got off the freeway thank goodness. Also the check rr tire sensor is still on. We are not satisfied! We are not happy we had to have the car towed today. However, Cynthia was helpful.

Good job.

Very good

It was a great experience being helped by Adam had no questions what so ever covered everything that was done and it looked like nothing ever happend

Service was great. Alex Rosado does his job well.

Adam L. kept me informed through out the process and always seemed to have an upbeat attitude. Will definetely recommend this company/shop to friends and family.

Everything was perfect - communication couldn't have been better and car was completed by date given - couldn't have asked for a better experience out of a yucky situation (meaning my car accident). Keep up the good work! ????

Good team. Good service. I appreciate all of the efforts of those involved in my repair. Thanks!

Excellent service!

You guys worked fast and did a great job.

They did an Excellent job on my car. Thanks for the Speedy Service Alex!