Matt was wonderful to work with as was the owner (forgetting his name). Van looks great! Very professional company. Very satisfied. Only hiccups in the whole process came from Farmer's Ins. here in Hawaii. Caused some delays
12/17/2017
Miles Y. VERIFIED CUSTOMER
Vehicle Make : Nissan
I really appreciate the professional service and friendly and welcoming feeling exhibited by all of your employees, from the first phone call I received just after I contacted Farmers about the accident up until the day I picked up my repaired truck. Hard to find that level of service these days. I'll be back if I ever need your services again.
11/30/2017
Jane B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Bernie was awesome. Answered all my questions and explained everything
11/14/2017
Louise S. VERIFIED CUSTOMER
Vehicle Make : Dodge
I love my experience with MS auto (:
11/5/2017
Terry A. VERIFIED CUSTOMER
Vehicle Make : Jeep
I have trusted M S Auto to do my repairs and you all have came through each time. I am not good with names but the lady that took me to my vehicle was very professional. Because of her great professionalism if I have to have repair on my vehicle I will personally ask for her. I am very picky when it comes to my Jeep. And she made me feel comfortable and treated me with kindness as if it was her vehicle. Now that's what I call great customer service. Great job M S Auto and to your great staff. I am very satisfied with my Jeep. ????
10/25/2017
Kimi N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Staffs are friendly & I was notified on the status of the repair
Only thing is that the car wasn’t ready at 4:30pm as I was told by one of the staffs, and I ended up waiting about 30 min.
But overall I am satisfied with MS auto and the car looks new!
10/14/2017
Karen G. VERIFIED CUSTOMER
Vehicle Make : Honda
It was complicated being in CA and repairing a car in Hawai'i. Your professionalism, friendliness and communication made the process pretty painless. Thank you!
10/13/2017
Theresa K. VERIFIED CUSTOMER
Vehicle Make : Kia
Very professional Quick and beautiful job.Would use your service again and recommend you to others.
10/3/2017
Dawn H. VERIFIED CUSTOMER
Vehicle Make : Honda
Chad was awesome! He provided outstanding customer service!
9/21/2017
Timothy C. VERIFIED CUSTOMER
Vehicle Make : Honda
Very great customer service!
8/24/2017
Gerald T. VERIFIED CUSTOMER
Vehicle Make : Mazda
As always the work done by MS Auto was top shape and first rate.
8/16/2017
Michael G. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was pleased with the friendliness of the owner and the employees I dealt with. Also, the car looks good.
8/12/2017
Daren L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Satisfaction that car repair was done in a timely matter & quality work
as stated! appreciate receiving updates throughout
The process of repair! That we could adjust our daily schedule accordingly!
Thank you very much'
8/5/2017
Jane B. VERIFIED CUSTOMER
Vehicle Make : Fiat
I realize that in Hilo it may take longer to get an appointment to do the repair job. After the initial wait for parts, etc my repair was done quickly and efficiently. Thank you to MS auto for a great job. Also a special mahalo to Clay and Manuel for their personal service.
7/28/2017
Sandra W. VERIFIED CUSTOMER
Vehicle Make : Subaru
They really took the time to understand what happened to my car and made me feel comfortable while they were inspecting my car.
6/20/2017
Dean R. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank You
6/16/2017
Matthew R. VERIFIED CUSTOMER
Vehicle Make : GMC
I was happy with the amount of service MS auto gave me. The guys went above and beyond to make sure I was taken care of.
6/7/2017
Dezlenn M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
MS Auto is awesome!
They were so courteous and always calling/texting me to keeping me up to date with everything that was going on.
6/6/2017
Robin R. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repairs look excellent, and I was really happy to have the repairs finished earlier than expected!