Instead of fixing any dings they sprayed right over it so it’s looks really bad. Lots of bumps. Supper disappointed! I’m not body worker but even I can see what should have been preped and sanded down before they sprayed. Wish I could’ve said something nicer because the owner was really nice.
6/1/2018
Jerry H. VERIFIED CUSTOMER
Vehicle Make : Honda
I really appreciated the updates and the team’s efforts to facilitate the repair as quickly as possible. If I can make a suggestion: I would have appreciated the earlier information that there was a delay in getting insurance approval for the repair so I could address that issue with the insurance company. Once the approval was given, MS Auto was very good at keeping us informed of progress.
5/26/2018
Michael C. VERIFIED CUSTOMER
Vehicle Make : Honda
Good job!
5/18/2018
Calvin M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Keep up the good work and for letting the customers know the status of their vehicle on a daily basis. Working with Farmers Hawaii and Enterprise really made this a pleasant experience.
5/17/2018
Anthony C. VERIFIED CUSTOMER
Vehicle Make : Kia
Everyone who helped me at MS Auto was highly professional and held customer service to an astronomical standard. I will always recommend friends and family to your Business! Mahalo for all of your help.
5/17/2018
Lucien L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mathew was very thorough and explained the estimate and process completely. Mahalo Nui Loa for getting the work done so quickly.
4/21/2018
Clarence Y. VERIFIED CUSTOMER
Vehicle Make : Mazda
Mahalo!
3/31/2018
Kevin N. VERIFIED CUSTOMER
Vehicle Make : Acura
Very good
3/9/2018
Wynne P. VERIFIED CUSTOMER
Vehicle Make : Toyota
From the moment I brought my car in for am estimate, it was a pleasant and painless experience.
Estimator, Chad Kunitake was professional, pleasant, and patient.
I really appreciated the texts & especially the personal phone calls regarding the status of my car and completion of job.
Getting one's car repaired after a fender bender is not a pleasant thing, but MS Auto & staff made it an experience that was more bearable.
3/8/2018
Susanne P. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great job Kim, Bernie and Laurie!!!
2/10/2018
Armstrong Y. VERIFIED CUSTOMER
Vehicle Make : Kia
Aloha, I would like to say, from the moment we entered into MS Auto Repair shop office, we were treated with great customer service. Everything was explained to us regarding what was going to be done to our Kia Soul. I had concerns about the matching color of my car, but my fears were put to rest. I really appreciate all that was done in a timely and efficient manner. The owner, Manuel came and introduced his self to us on our first visit and reiterated what was going to be done. My husband and I felt our Kia was in very qualified hands. Mahalo Plen'y MS Auto for making our experience "painless". Job well done!!!
2/9/2018
Gary D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thanks to all.
2/3/2018
Alice S. VERIFIED CUSTOMER
Vehicle Make : Kia
Courteous staff n very helpful. Job well done!! Time wise, excellent!
2/3/2018
Gordon W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great personalized service, my car were delivered to me!
2/1/2018
Davelyn A. VERIFIED CUSTOMER
Vehicle Make : Honda
Great ???? job fast and friendly thank you
1/16/2018
Robert A. VERIFIED CUSTOMER
Vehicle Make : Ford
The vehicle and its contents were kept safe!
I did not remove some pricy things!
12/24/2017
William F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great customer service, excellent repair work.
12/23/2017
Lucinda K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for keeping me in touch about my van. You helped to keep my mind free from worries as to what was happening. You even finished my van earlier than expected. Thank you very much.
12/23/2017
Pauline H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Job well done!
12/23/2017
Edwin M. VERIFIED CUSTOMER
Vehicle Make : Nissan
It appeared that you have a full staff of competent people in the office area. However both times I was being helped at the front desk the staff member answered the phone and left me standing while they talked to another other customer. I thought that someone else could have taken the call or the call could have been placed on hold. I would say complete satisfaction would have been one person helping me without interruption.