Service King Downtown Nashville

I feel like the turn around time was too long with poor communication along the way.

Great experience. I would definitely use Service King for all future repairs.

I thought your communication with me was amazing! Also each encounter with a person was very nice and helpful.

Excellent service

Great service. Very fast too. Thanks!

Very professional efficient and courtesy

Easy to work with and completed my repair well before the expected date. I loved the text updates as well. I was skeptical of where to take my car and who to trust but I will definitely bring it back here if I ever need service in the future

Friendly, kept me updated, did everything they said they would and completed the work quicker than I expected. Plus they did a very nice job on my Cadillac. I will definately recommend and use Service King again. Thank You!

It was great looked excellent the color matching was really impressive I would recommend them to any friends or family

The whole process of fixing my car was organized and friendly, as well as the rental car process with Enterprise. I have never used service king prior to this, but will probably switch to service king for any Future body work - rather than the body shop that I've been going to for over 20 years. Great customer service.

Amazing as always, great communication and very professional.

The door was not alligned correctly - but some how passed multiple inspections...told to bring it back when workers are present.... Location is not near...very irritated.

Lets start with what went right. I was pleased with the updates and the customer service I received in the beginning. When I came to pick up my car on 25 Nov 15 I was not pleased with how the car was repaired. The bumper was off center and when viewing the car from both sides the bumper was not flush with the either left or right guards. The fender guard on the passenger side of the car was changed out, however the fender (underside covering) on the driver side was not changed out (neither one of them were damaged during the accident) but after the repair the one on the driver side was damaged and was repaired using three staples. My passenger side finder guard was not damaged during the accident, but when I received my car back it was. My service advisor had the nerve to say that. "Maybe it was damaged when you purchased the car, or maybe it's defect." The answer to that is no! When I purchased the car I looked at everything and so did my salesman. There was nothing wrong with my finder guard until it came to your shop. At this point I wish not to deal with service king at any location. I have already spoken to USAA and told them about my experience. Danny tried his best to do what he could, but the bottom line is he didn't repair the car. Thank you for at least giving me the ability to drive my car again, but as far as the repair goes it was the worse job I've see done with all new parts.

The staff was very professional and on top of my repairs. They were great at communicating each step of the process with me.

David Kelley is excellent! ????

Great communication and timely repairs.

Called Maurita; There may be a window issue after the repair. The day we picked it up, my wife rolled the window down and there was a loud crack, will be bringing it back for a follow-up

Just dont like all of the swirl marks that were left on the freshly painted panels. You would think of all people, a body shop would know not to dry rub fresh paint.

Great job

Service King is aptly named! We received timely, excellent, super friendly service from Geico, Enterprise, and the folks who do the restoration work. The restoration looks totally fabulous! A 5 star experience m