Moss did a great job on my car. It looks like a brand new car. I am completely satisfied with the end result.
10/12/2017
Tim S. VERIFIED CUSTOMER
Vehicle Make : Honda
I was thrilled to see,, when I got my car back it has been washed,, vacuumed,, Wheels cleaned and tires look like they have been applied with Armor All.... I don't know if this was customary or not,, but it showed that you all take pride in what you do.. and I will definitely tell others my experience with your company... great customer experience !!!
9/29/2017
Savanah B. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car was in the shop for three weeks, I finally got notified that it was ready. I showed up to pick up my car, and it wasn't not completely fixed. They forgot to repair my gas tank sensor; it may have just been an oversight but still frustrating.
9/28/2017
April C. VERIFIED CUSTOMER
Vehicle Make : Honda
Took all day to fix a head light. Left car overnight with the intent for it to be serviced quickly. Very inconvenient to not have a vehicle the entire night before and the entire next day. Not what was expected
9/26/2017
Ladonna B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job in timely manner.
9/20/2017
Susan C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Greasy Smudges on the cloth interior, dust particles in the paint job, roof rack not reinstalled properly all after keeping it an additional 2.5 days longer than the estimated time. You'll be hearing from me Friday. I look forward to seeing the fruition of your commitment to my complete satisfaction.
8/16/2017
Jose M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Found a area of primer not painted on the work that was done.
7/21/2017
Robin S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Beautiful job, so good that I commented on Facebook! Thank you!!
6/30/2017
Monique C. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
I was devastated when my car was hit twice. I did my research to find a great body shop that cld provided service for my car. When I picked up my car, I also most cried. Moss body Shop did an amazing job on my car . I'm very impressed with there work. They always kept in contact with me about the progress on my car. Thank You, Moss Body Shop. It means the world to me all of ur hard in repair my car.
6/24/2017
John G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Thanks
6/24/2017
Linda R. VERIFIED CUSTOMER
Vehicle Make : BMW
Nobody called me I received a text that my car would be ready on Friday at 4:30 I went to Enterprise to turn in my rental they drove me to moss to find out my car wasn't ready with no reason as to why they did pay for the rental until today . Today I got a text my car would be ready at 2 again nobody called me I waited till 2 and called them got a message so I left a message nobody called me back I called again at 4 left another message still no call back a girl I work with called and found out the car wasn't ready.....should not have taken this long for a minor repair I am very disappointed
6/19/2017
David L. VERIFIED CUSTOMER
Vehicle Make : Toyota
front bumper cover was replaced.
right side edge was not finished as well as the left side edge.
right side could have been sanded down a bit to better match the left side edge finish.
6/15/2017
Samantha H. VERIFIED CUSTOMER
Vehicle Make : Ford
The person in charge of the status update told me on 3 separate occasions she would follow up and call me back and didn't. I got text messages in strings that took hours to fully come through and half were for other customers. Holly was always returning from lunch and that was her excuse for never calling back. I was told my part was coming in on Tuesday and then told it came in on Wednesday and then told it came on Thursday when I finally got my car back.. I would have put in for a rental car if holly had been honest about the status. I will be reporting with nationwide about the lack of curtiousy that was displayed. I don't want excuses about a rough week.
6/2/2017
William S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks Katie and Holly and others on the staff for your courtesy and professionalism in answering my questions and keeping me informed as work on my car progressed. And thanks to all the great technicians who dotted every "i" to make sure everything on my car was repaired and brought up to the highest standards of functionality and appearance.
5/13/2017
Stephen H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Body work was great, lines look straight, only problem is getting text messages about estimated completion times that weren't correct.
5/11/2017
Jody K. VERIFIED CUSTOMER
Vehicle Make : Acura
Beautiful job! You all are the best in town! Maybe even North Carolina!
4/14/2017
Dennis . VERIFIED CUSTOMER
Vehicle Make : Toyota
there are cracks in the rhino lining of the bed of the truck. When this was pulled back to replace the bed it caused cracks in the lining that should have been sealed to prevent future water damage
4/8/2017
Robert F. VERIFIED CUSTOMER
Vehicle Make : Audi
Great car service and was done in a timely manner.
Car was clean when picking it up.
3/26/2017
William And. VERIFIED CUSTOMER
Vehicle Make : Nissan
Moss has always been my Body Shop of choice!
3/22/2017
Christopher O. VERIFIED CUSTOMER
Vehicle Make : Subaru
My lift gate does not close reliably following the repair. I will be contacting you to set up a time to look at the issue.
Chris O'Connor
****-****-xxxx