The communication was lacking all around. The car looks fantastic, but the process was lacking. I (and my family) have used Geer Brothers for years. This latest experience was very disappointing.
5/22/2023
Nicholas Robert. VERIFIED CUSTOMER
Vehicle Make : GMC
Excellent work as always
5/19/2023
Edwin W. VERIFIED CUSTOMER
Vehicle Make : Ram
Had some issues with final fit of bumper and exhaust tips but after pointing them out to a technician he quickly had the proper adjustments made and job is much better now. I appreciate their willingness to correct an obvious problem and make the repairs look like it never happened. Thank you Geer Brothers
4/8/2023
William L. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The car looks great.
3/5/2023
Christopher T. VERIFIED CUSTOMER
Vehicle Make : GMC
Looks like a brand new truck I’m very satisfied with the results
2/13/2023
Brad M. VERIFIED CUSTOMER
Vehicle Make : Buick
Dropped vehicle off to Geer Brothers at the end of July. My first conversation with anyone from there about the vehicle came over a week after dropping it off when I called to check on an estimate for repairs. At that point, no estimate had been started. Two weeks later when someone finally got around to completing an inspection and estimate for repairs, I got a call that the repairs would begin as soon as the parts arrived. In early October, roughly 6-7 weeks later, I called Geer Brothers to get a status update on the repairs because I had not heard anything from them. I was finally told in the middle of October that all parts had been delivered and my vehicle was being worked on and should be ready within a week. I was finally able to pick the car up in the middle of November. Customer service was sub-par and speed of repairs was embarrassing. I am a personal lines insurance agent in Huntington and there is no chance I could ever recommend this shop to one of my customers.
12/5/2022
Donna K. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
They are super fantastic. Best in the tri-state area. My whole family supports them and use them for repairs. Great personalities just can’t say enough about them.
12/4/2022
Delora C. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job!
10/22/2022
Davy L. VERIFIED CUSTOMER
Vehicle Make : Ford
They did a great job on my truck
10/8/2022
Christopher B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Repair was excellent and office staff were excellent but had to wait over two months to get an appointment just to get the vehicle in the shop for repair. I’m certain you all are busy but over two months wait time is unacceptable in my opinion. Thank you!
9/19/2022
Peggy R. VERIFIED CUSTOMER
Vehicle Make : Ford
Repairs done promptly and vehicle returned cleaned which I wasn’t expecting.. A very nice surprise !!
9/10/2022
Maxine Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
They are nice, professional and do a good job.
9/2/2022
Dennis H. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair look satisfactory but we are terribly disappointed with #of days you kept my vehicle. I.e.62 says. the dept in Charleston indicated Toyota know to be slow sending parts but the time geer had car was intolerable
Dennis H
8/31/2022
Chris &. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for your service and my car looks great .
8/28/2022
Amy C. VERIFIED CUSTOMER
Vehicle Make : Ford
The wait for the appt seemed like it took a while. Once they had my car they did an excellent job. They were quick and I was thrilled they cleaned my car.
I would definitely give a 10/10!!!!
Thank you!!
8/27/2022
Tammy W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent job!
8/25/2022
Andrew C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Meghan kept me up to date and Tom saw to it that my repair was top notch.
8/21/2022
Connie P. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Let’s start with the good … the body work looks good …Megan your receptionist went above and beyond her duties to keep me informed … now the bad … your claim guy Tom I left several messages for him and he never once returned my calls … my car was there 69 days so you would think he would have kept me informed … if I should come back to Greer Brothers it will be because of Megan … I’m not sure how much you pay her but it is certainly NOT enough !!!!!! Megan thank you for caring enough even though you knew it wasn’t what I wanted to hear …. But again you are the best !!!!!!!