I called to schedule my appointment, spoke with two people and when I came in I wasn’t on the schedule. They accomadated it but it was not a great feeling given that I had to make my own accomadations for the car rental, work schedule, etc. Then I was told that someone would contact me the following date to let me know how long it would take, no one called. I called the day after and they told me my car will be done the NEXT day. Here again, a lack of communication. I made pre arrangements to come pick up my car at 730 with Walt and I come to pick up my car and it’s NOT done.
11/1/2018
Kirk D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Lu was a man with a promise that he kept. Not only was my truck fixed quickly but the Used OEM parts which is Super Important. And of all the places I've been to over the years, they Detailed my vehicle. No other place has ever done that. Thank You.
10/30/2018
Nelson V. VERIFIED CUSTOMER
Vehicle Make : Ford
No so responsables
10/19/2018
Karen J. VERIFIED CUSTOMER
Vehicle Make : Honda
Really great crew and excellent communication throughout the process. Crystal was great, Walt was great. They did an amazing job on my car. Even the fella who cleaned it did an amazing job, and that was no easy task! Thank you all so much, 10 out of 10 stars on everything. Really appreciate all of the hard work to get my car back and running and to me in a timely manner. Thank you!!!
9/26/2018
Horace L. VERIFIED CUSTOMER
Vehicle Make : Subaru
I judge my comment by the quality of work performed under the circumstances. I believe that Abra did a superior job. I know that insurance companies continuedly bring up issues and unforeseen issues arises that extend repair time. Keeping the customer up to date is imperative.
8/28/2018
Eric S. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Absolute worst customer service , zero communication
8/21/2018
Maria V. VERIFIED CUSTOMER
Vehicle Make : BMW
They were awesome very reliable and always on point :) would definitely recommend to anyone with their car repairs.
8/20/2018
James K. VERIFIED CUSTOMER
Vehicle Make : Ford
Along the way a mistake was made with my antenna, fixed it and also re wired it twitch the radio!
8/17/2018
John W. VERIFIED CUSTOMER
Vehicle Make : Audi
Great staff and done as promised.
8/16/2018
Chae J. VERIFIED CUSTOMER
Vehicle Make : GMC
Top notch service! A++++. Walt was helpful and easy to work with.
8/11/2018
Mercy K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Am so grateful of all who got involved in my vehicles repair,they constantly contacted me,they were timely and and on time.
Their response was quick and I admired their proffesionalism. They did a great job.
8/7/2018
Boyd C. VERIFIED CUSTOMER
Vehicle Make : Acura
So far so good, i am happy with the work so far. If something changes you will be the first to know.
7/27/2018
Donna M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I Love this shop! They treat me like royalty, go above and beyond the work order, have a clean bathroom, and have filtered water available on a hot day! In addition, they call me a rental car, help me set the radio dials and then finish my car a day earlier with a perfect job on my car ( named Goldie who now gleams)
Extremely competent work!
Way to go Abra!
6/27/2018
Carrie D. VERIFIED CUSTOMER
Vehicle Make : Subaru
I had a great experience from the beginning. I was given phone calls throughout with updates and my car was ready in 3 days. And it looks fantastic! I feel like I have a new car. Paint matches perfectly and it was cleaned inside and out which is always a treat. Everyone was so nice, helpful and informative. I will definitely recommend your shop to others. Thank you so much!
6/23/2018
**** J. VERIFIED CUSTOMER
Vehicle Make : Nissan
The guys at ABRA in Kent were awesome. Very helpful from the time I walked in until the time I picked up my car. They did a great job on the repair.
6/12/2018
Pamela E. VERIFIED CUSTOMER
Vehicle Make : Acura
I thought my car looked flawless...including the hand painting done on the doors! A+++
5/31/2018
Rosalie T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great service everyone was very personable my car looks fantastic I will definitely use you again and recommend you to other people