I already spoke with someone even I picked up my vehicle. The work performed was good, no problems there. Realistic expectations of when the work would be completed could be improved. Communication was good during the process. Post delivery, I hate surveys. This being a particularly busy couple of momths in my life, I really didn't have time to do it. I don't believe you should base a person's wages/job performance on surveys.
11/6/2022
Sandra T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Nice work and nice people.
10/31/2022
Deborah R. VERIFIED CUSTOMER
Vehicle Make : Ford
There is still a ripple in a new part that was put on.
9/18/2022
Debbie S. VERIFIED CUSTOMER
Vehicle Make : Toyota
We are so pleased with the repairs and repainting you completed on our car! It really looks like new again! We also truly appreciate the great service we received from everyone at Star—from my initial call to request an estimate, to the progress reports we received as our car was being repaired, we liked the friendly, considerate manner from everyone we encountered.
9/17/2022
Cecilia H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Job well done car looks beautiful
9/16/2022
Brian K. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys are awesome thank you for the hard work and sweat your dedication to your job is well done thank you again and yes I'll pass it on to others
8/7/2022
Monte K. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys are the best. Thanks for making my Tundra look new again!
7/28/2022
Russell W. VERIFIED CUSTOMER
Vehicle Make : Toyota
even though it took longer to complete star did a great job!
4/6/2022
Marjorie R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Everything was great, couldn't be happier.
3/27/2022
Tamra B. VERIFIED CUSTOMER
Vehicle Make : Ford
Friendly and professional. Great customer service.
3/6/2022
Larry W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Best body shop in town above all others
3/5/2022
Jason B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Did good work on my truck
3/2/2022
Stanley P. VERIFIED CUSTOMER
Vehicle Make : Toyota
BEST BODY REPAIR SHOP EVER EVER. YOU ALL ROCK!!!
2/27/2022
Jennifer K. VERIFIED CUSTOMER
Vehicle Make : Dodge
My truck still needs more repair
2/4/2022
Alycia P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I already wrote this in detail in the last survey.
1/31/2022
Donald B. VERIFIED CUSTOMER
Vehicle Make : Ford
First of all getting in contact with Richard who was working on my truck was absolutely hell. I had to call him for updates and he made decisions without even contacting me first. My bumper was put on with a **** inch gap on one side and a ****/2inch gab on the other. My canopy was on crooked, my truck wasn’t even buffed nor was it washed. There was specs of dirt still left in the clear coat from not buffing it. I was threatened I’d be charged a holding fee because I couldn’t get to the shop when it was done, A DAY LATER THAN EXPECTED. I wasted 2 days coming to get my truck because I was told it was done and it wasn’t, that’s a waste of my time. A call would have been nice letting me know it wasn’t done.
With all that being said the paint job isn’t bad .
Overall satisfaction -5/10, very unimpressed with your guys customer service.
1/9/2022
Steven S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Waiting on headlight replacement. Then it will be perfect.
1/3/2022
Julie T. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looks great
1/2/2022
**** B. VERIFIED CUSTOMER
Vehicle Make : Kia
Your company and all it's employees were great but
I hope I don't ever HAVE to see you again for the same kind of problem.