from the very first time that i came to International Auto Crafters.
i felt very welcome. if i was asked, i would gladly recommend
IAC. they are, from start to finish a five star company...
Liz is the most awesome receptionist I have ever encountered and Eli Santos the best service advisor, they are definitely an asset to your company and I was completely satisfied and you guys exceeded my expectations, thanks!
It was a very positive experience your team was efficient and polite
Very happy with your complete service
My experience was fantastic! The team was great, my car is beautiful, and I like the text message updates.
I already told Leticia that she was awesome. The best thing was the communication. I love how well you kept me apprised with text updates and phone calls. Very rare these days.
Eli, didn’t listen. And therefore no work was done. I had major repairs and minor repairs and he focused on the minor repair covered by insurance.
Had my truck for 6 weeks. Truck was driveable but sat for 3-4 weeks with a door removed no work being done from what I drove by and seen
My insurance should have been paying for a rental that long. Workers used my truck bed as a recycling bin. Didn't clean up recyclables upon pick up. Paint job was bad. Overspray on the finish. Didn't fasten my bed down properly. Door that was replaced had pressure dents. Drivers door had a scratch on it. Wasn't detailed very good on exterior. Not happy all this was noticed upon pick up. Dropped off in early August truck was ready for pick October 2. Now I'm back in a rental waiting for the repairs I have mentioned to be corrected.
Great work exceeded expectations
The repair job was good. However, your Customer Service in all areas were extremely poor!
Your facility and personnel are the BEST !!!
The interior was left dirty
I was impressed with how quick the repairs were done to my vehicle and my truck was completely detailed Very impressed
The process went smoothly and I'm even more impressed that I was kept in the loop about everything that was being done. Very professional employees!! Thank you for making it an easy experience.
Paint has some flaws and they painted over parts that should have been masked off or taken off before painting.
Thank you for taking care and the updates
Leticia was absolutely sweet and really kind. She took her time and listen to what I had to say in regards to my vehicle. I also love that I was kept updated every step of the way while my car was being repaired. Leticia was very well informed and answered all my questions. Once my vehicle repairs were completed, Leticia went over the repairs that were made and she answer all my concerns. Truly happy with my over all experience.