Jay kept me well informed of the vehicle's repair status. Much appreciated
Henry alway kept me up to date which I appreciated. I would rate him at a 10
They kept me very informed via text and the repairs were perfect
Very satisfied with the staff and service thank you
Everyone was helpful and did a good job. Thanks
Took 6 weeks and we were told 3. Never given an end date when asked multiple times. No full understanding of all stages of process and what each meant. Had communication ... but nothing that gave real clarity on where we stood on the project and how much longer.
Im totally satisfied with my repair results.
The service was quick, great, and thorough. But I am still having an issue with the car, thankfully this is the only issue, and they're currently going to look into it.
Everyone that I dealt with was friendly, and very professional. The work was great, my car looks brand new. I would not hesitate to use them again should the need arise.
Completed repairs in the timely manner as promised
I was very pleased with my service! Frequent updates via text or phone. Very pleasant and courteous. I gave kudos to Service King on FB , as well as USAA for rock star service!!! Thank you so much for making a difficult situation easier to bear.
You couldn't have made the experience easier or better. My car looks like new. I will definitely recommend Service King. Thank you very much.
My Truck was ready before the expected date. I really like the updates via text msg. It's only been 1 day since my vehicle was returned to me, but so far the work looks great.
Didn't do the job and had the audacity give me the **** car in pieces. HORRIBLE SERVICE.
They did a great job on the repair and when I picked it up it looked like they detailed my car also it was very clean. Great job service king!
Dina and Jason were handled the wholes process with professional empathy that got me thru a difficult situation... car accident. They both made a positive impact on a negatitive situation. Thanks! The work was perfect too! Geoff
Awesome service. Will be using your service again if needed. Thanks so much
Great job for the most part, didn't do the paint 100% correctly.
Very professional, respectful and a great job.
Awesome service. Rhonda was terrific. I am not from here so I was concerned about getting taken care of. I could not ask for better service. My car was ready ahead of schedule which was so great. Thanks!!!
Great customer service! Got my car fixed faster than expected! Great communication in letting me know just what was going on with my vehicle! Would recommend them to anyone!
They were very polite and professional. They kept me updated daily which I appreciated. When coming to pick up my truck they were very respectful of my questions and answered them without acting like
It was a stupid question. I would recommend this service to others. Thank You for the respect I was given.
I had sanding and painting crud in all the jams of my vehicle and on the molding and carpet inside my trunk. There was plastic and masking tape on the insides of my wheels. The entire vehicle has a layer of sanding dust on it.
Overall it was a great experience.
Excellent service. Highly professional staff. 10 out of 10.
Your company has superior customer service! I have been raving about Service King to all my family and friends. I haven't been driving my car yet, but your customer service is the best ! Getting daily text messages every day gave me the confidence that my car was being worked on and not languish in a corner. I took about 6 business cards to distribute them to friends and family. Im always lauding great businesses with great customer service. But great customer service is rare, that is why I was so impressed with Service King !! I'd be happy to do commercial for you !!
Thanks for keeping us informed of the progress along the way.
I loved the texting through out the process telling how things were going.
Thank you. The process exceeded my expectations!
Great job! Outstanding communication, and friendly customer service. Thank you!
So far everything is go to go I liked the daily
text message about the progress.
Very friendly and helpful staff.
Angel and tour team kept us informed on progress along the way. They were excellent and we'll organized. Very knowledgeable and friendly.
Paul was very professional and explained all the details very clearly! Thank you !
The team did a fantastic job and finished a day ahead of schedule. Thank you
Repairs appear to be well done.
Service King kept me appraised of the progress while my vehicle was under repair. and of the anticipated delivery date, including the change in completion date (a slippage) and the reason for this.
I was very pleased with this communication, so I could plan accordingly, and communicate with the rent car company about the change in the date that I would be turning in my rent car.
All outstanding! Beautifully done and completed in a short period of time! Everyone so nice! ThAnk you!
Mike Duvall was awesome!!
Isaac Newman was great to work with. The front office staff person was very nice. She was friendly and professional. I also found the scheduling person I first connected with to be very pleasant and professional as well.
The daily message updates is great
I was taken care of very well the lady that could not have taken care of me better she kept me up-to-date on everything the car got done early I want her to get all the credit cuz she's a very nice job for me
Everything went very good. Kept me updated on status of car. Friendly service reps and very professional.
Thank you to Amy who gave me updates on status of vehicle. Thanks to Dominic for his patience..
My first accident claim in 18 years and it was handled flawlessly. Thanks Dominick for all your detailed work and to Luis the service tech for his great work too. I know where I'm going after my next accident!
Edgar was so helpful & kept me updated through the entire process. My car was ready much faster than anticipated.
Superior service every step of the way! Very impressed and will highly recommend Service King.
Right rear turn signal not working
Very professional services provided, very amazing, thank you
Tine was so professional, answered all my questions and was a great help!! I will definitely use you again!
Friendly people, everyday they let me know the progress of my car. They did a wonderful job!
You guys did a great job fixing our car. Glad we came to you guys.
The team was very attentive to my needs and provided the level of communications I needed on the repair status of my car.
Great service and the text message updates are helpful
Great service and excellent work. I will recommend to my friends.
I had never needed repairs on my car, but after this experience with service king I m so glad I decided to go with you for the repairs on my car! I have had the best service I could ever have. Terry has the best customer service!! Thank you for your great service and your patience.
I am very pleased with the quality of service and am happy with the personal attention of your staff. David texted me every step of the way. It meant so much to know not only the status of the repairs, buy also that you cared about me. Thank you so much. I will most certainly tell anyone I know who needs repair work on their vehicle to call you.
Vehicle Make : Volkswagen
Air leaking through new door tan headlining has grease hand prints all over and new scratch on lower outside passenger door brought car back after picking it up picked car up around 9am returned around 11am called as soon as I noticed the scratch in door returned at around 11am and got rental car back
Dennis was really helpful and kept me updated throughout the whole process. Would do business with them again.
My representative sent a message a day before stating she would have a tech stay late to finish the car so it would be ready to be picked up on 10-21-16 before 12 and no later , I got to the shop around 11:20,11:30 ready to pick up my car and drop off the rental , unfortunately I was told that the tech who was suppose to finish assembling my car had no stayed late to finish , which quiet frankly I think it's an inconvenience to me because I had to drop what I was doing to come pick up th car and it wasn't ready , I understand completely that it was not my representatives fault that the tech didn't stay late, but I think from there either a manger or supervisor should have made sure someone stayed to finish the job.
Amazing service! My car looked great when I picked it up. I am really glad that I came here. Thank you for all of your help!
Very impressed with customer service. Everyone was so nice and helpful. I will tell everyone about service king. Absolutely a positive experience
Very sufficient and promptly. ..customer service is excellent ????????????????????????
They were kind courteous cleaned the car & respectful.
Krystal took great care of me.
They were so accommodating. They brought me my car looking amazing! When I noticed a blemish in the corner planet of the paint job(which I have come to realize is normal) the worker quickly went to the back to get a touch up paint bottle. He tended to the tiny spot quickly and even gave the bottle to me for any other touch ups I wanted to do! This was by far the best service I've experienced! I told them about the headache and horrible service I had received from Cooks( formerly Holmes) body shop on another job and told service King that I would definitely be coming back to them and recommend them to anyone.
Good service. Completed on time
Part of the paneling on the right slidding passenger door looked as if it was rubbed off when it was reassembled or it never got painted with the rest of the lower part of the door.
Larry did a great job. 10/10
Everything was perfect except the tap of the gasoline won't really open.
Outstanding work done on my Sienna! Done 3 days ahead of achedule! Much thanks to Angel for communicating updates and status of repair!
Well handled by Chelsea. Very professional and caring in addressing your needs with great results. In a scale from 1 to 10,no doubt she'll get 10. Thanks. ....
Steven was very polite and professional. Work was completed before he estimated. Credit to him and the team.
Staff were great. All that I dealt with were super and they all interacted with each other in a teamwork fashion. Outstanding customer service from the start to the finish !!
Fast service. Highly recommended.
My experience was smooth and stress-free. Everyone was kind and professional. Thank you!
waa great and quick. but when i turn to the lwft. sharp turn there ia a creaking noise that occurs. dont know what it is and why. but SK was great
Pleasant, courteous, professional staff, and timely, quality work!
I absolutely appreciate Craig! He was very friendly and very knowledgeable about cars. He kept in touch with me and this was the best car repair experience I ever had in my life.
Excellent job. Ariel was great and the people is friendly. My car looks great!!
Thank you for the excellent service and keep up the good work.
Status update and politeness, well appreciated.
Very polite,patient,attentive,available. I was pleased with your service.
Alignment is obviously way off and many of my functions off of steering wheel do not work - blinkers won't stay on. Cruise control doesn't work etc.
Many thanks to Ricky who handled my ca% and kept me well informed of the pr progress
Very professional and friendly staff!! Would definitely trust Service King for any other repairs to any of my vehicles.
No one likes to need body repairs
My car came out looking great
Fred, was professional and personal with a great since of knowledge about my Mercedes.
He worked with his repair team to make sure the repairs were completely accomplished to the Mercedes Benz guidelines.
Thank you Fred
Everything went very smoothly.
Thank you Bobby Lee for your great customer service!
The service was very good
Very well done. The text updates were very helpful.
Excellent customer service. And I love the fact that my car was cleaned!
Excellent customer services, impeccable service, quit and efficient. I will always go back when need it
Very awesome job will tell people go there for auto repairs
Yes I picked my car there was no problem until I got back in my car there was a severe water leak which nearly caused motor issues
Charles Merritt did a great job! Has a great customer service and I will be proud to recommend service king to all my friends and family. Thank you
My car was fixed when they said it would be. At first they said it would take longer, but when I told them I was having to pay for rental car myself , they got it done!
I am extremely satisfied with the work and the professionalism of Service King.
My repair was completed a week and earlier than projected.
I was texted regularly about progress on my repair.
Nes is an excellent representative for Service King.
We have always been well taken care of, thanks guys for getting us back to normal
Good customer service. Fast service.
Great customer service! They kept me updated the entire time about the status of my car. Very happy with the work they did. Joe was great to work with. Would definitely go back for their services!
They gave me the best service dat any customer can receive. Job well done . Thanks
Thank you guys for the great service. Very professional and we are satisfied with Service King!
I am so pleased with the service that Service King gave me. Keeping me informed through the process was great for me because it was my first time. They washed and vacuumed my vehicle which I am lazy about doing (I had a clean jeep for the weekend ). The kindness that was showed towards me will make me a repeat customer and recommend Service King to my friends and family. Great job
Nik did a great job. He even had the Infiniti dealer take care of the recall. Thank!
Yes. Joe informed me on a daily basis what the next step was for completing my car repairs. I appeciated that.
Great team. Very professional. Will never hesitate to work with Service King again. Glad State Farm recommended Service King.
Awesome customer service and perfect completion of work. Thank you Bob at Service King!
One of the worst places to have work done at.
Worst customer service
Never answers or returns calls
Played the blame game rather than taking responsibility for their actions
Most of all not HONEST
Great group of people,in some ways better than family,very accommodating,we enjoyed our experience.
Repair was done well and earlly. Kevin was great to work with. All staff were courteous. Bill was reasonable.
Gilbert gets the job done right with his shop team . appreciate the work and communication. Gilbert offered excellent customer service!
Superior service from front desk to repair. Thank you
Vehicle Make : Volkswagen
Frankie was great!
The customer service was excellent. My car was repaired sooner than I thought.
I am extremely pleased and would highly recommend them.
The front desk girl was very friendly and professional. My car looks great. Thanks
They did a great job and came in under the estimate!
Angela briseno was very professional and pleasant to work with.
Excellent in all respects
Mr Matthew Baxter was superb. He kept me informed, explained technical matters expertly, and made sure my vehicle was finished-perfectly and professional-in a most gratifyingly timely way. High marks to him and your shop crew! Thank you. Wm R Greenfield. MD
This is my first experience with Service King, & it was excellent in every way. Your representatives were curtious, knowledgeable, & quickly repaired my Toyota with superb expertise. I will happily drive my Toyota knowing it will work, & look as good as new.
God Bless you all,
I would just like to say thanks so much for getting my car back to me in a timely manner and for being so nice and helpful!!
Great communication and Cara was great. It cost less I expected too.
Car looks great. Thanks!!????
Quite happy about the service provided.
Love the way I was treated by Brenda and the truck looks perfect I'm so satisfied thanks
Sean was great and guava me updates on my vehicle! I would definitely use him again for any service needs
Finished way ahead of schedule. Thanks
I loved the text message update, it kept me informed!
Good experience. Fast and efficient.
Thanks service king best service ever
From start to finish, Service King, and Fred, provided outstanding service. Thank you Fred!
All your people knew their jobs well and
were alert and courteous. Thank you!
Good communication and follow through
Joey did an absolutely amazing job. He went above and behind my expectations. I will be coming to him for my future service.
Everything looked great a job well done. And thanks for the extra detail on the interior it really needed it
From the beginning, the staff has been very professional and helpful. My truck was ready before the scheduled time and I was very pleased with the outcome.
Everyone was very courteous. However, I find it disappointing to not being able to "walk-in" and see a couple of associates standing around idle. But all in all, it is a great experience.
Very puncutal and informative. Polite and responsive staff. Would use again.
The car looked great and the repairs finished ahead of time! Excellent experience
Amazing experience. Sid kept me informed the entire time. Every time I met with them the entire team was kind and helpful. Awesome experience!
I was very impressed with the timely service that Jordan and Wyatt worked with me.I was very satisfied with the work done on Ford Fiesta from beginning to end.
Car was finished exactly on time! Very happy with the communication throughout the entire process. Got updates the whole way, and all my questions answered. My car is so clean inside and out and they were very respectful of my belongings inside. Couldn't be happier with the results. Thank you thank you!!
Best of the best. Alex was great! Thanks.
Very unsatisfied! I returned my rental and came to pick up my car and what I see is that the job is incomplete and on top of that I am driving around in a car that poses danger to me and others. I trusted Service King from my past experience but I can't say or refer anyone here anymore.
The entity process was easy and care free. I loved that I was notified every so often throughout the repair of my car. Aubrey extended his assistance the entire time and told me to contact him if i had any further questions. I was also pleased that my car was complete before the original quote. Thank you so much.
Horrible service from Michael Jones
Found that the cover to the tow access was pinned closed. The key cover falls away instead of staying in place. And the lift gate seal was replaced with a cheaper version than the original and I haven't had the car back more than a few hours
The whole staff was focused on every little detail to make sure the car was finished to my complete satisfaction!!
Well done and thank you,
Everyone thought he was very nice took great care of me just all-around great people
They keep me posted I like it
Thank you for taking such good care of our car!
Very friendly and informative staff. Thanks for making it as smooth as possible!
My repairs were taken care of in an efficient and timely manner. I'm very pleased.
KJ and the entire staff was great! A perfect 10!! I loved the updates and was completely satisfied with the work done on the KIA
Excellent job. Speedy service. Good communication
Vehicle Make : Mitsubishi
Maintained daily Co tact as to stats of repairs being made very appreciative for your team going the extra mile to assure that my car was properly cake care of
I'm very satisfied with the service here.
Bryan was very polite & caring. Facility was clean & neat.
Frankie gave great customer service and was very informative. Always keep me informed about the progress of my vehicle.
The phone calls and voice messages ,letting me know how or where the repairs were at the moment. The friendly and professional services from your staff. Thank you so much.
Employees are friendly and awesome, and I loved getting the texts alerts. I also appreciated that you guys washed my car and even shined my wheels, small detail but it made a big difference. Keep up the great work!
I cannot suggest any improvements as I think your
service was excellent!
Thank you. You made a stressful situation
Alex was awesome! He kept me notified of the work done every week. He was always courteous, professional and made the whole process less worrisome! Thanks for everything Alex!!!
I think it took lot more time to process my work order at the time of picking up my car and additional cost involved with me repairs about removal of glass above the front fender during painting was not explained to me before the work was not done done. Nick Lowry was nice enough to adjust some cost adder for me. This jesters was was appreciated by me. All work done looked very professional
Service King did a wonderful job on our car.
Very well mannered team! They helped me with the claim from the accident, it went to the guys insurance, he helped assuring what they were doing. They were just great, pass it on
I appreciated the car wash and vaccuming and the car looked perfect.
Great Customer Service!!!
Appreciate the daily texts informing me of progress. Nice touch!
Everyone was extremely accommodating, sweet and communicated the entire process.
I would not have a problem with using your service again.
Rob Stynski was very knowledgeable
and professional. He was also a most
pleasant person to work with.
Scott at Service King is great! He made sure that everything was to my satisfaction. This is the second time I've allowed them to repair my vehicle and the service is once again A-1. I recommend them to everyone I know.
Division Iyengar was amazing. Helpful, attentive to detail and extremely friendly. Thank you!
I can't think of thing you could have done differently. Very pleasant experience.
Vehicle Make : Mitsubishi
Great service, great people, especially dawn at the service desk, she was always super friendly.