Service repaired were completed in a timely manor. will reach out ot you again if needed.
Thanks for taking great care of “Molly” during her plastic surgery! We will definitely be recommending y’all!
I appreciate the service extended to me and the way everything was handled compare geico even though it was two different function but customers service should be exceptional regardless of the functions.
Wouldn’t want to take it anywhere else. Thank you. For your service. And your customer services. Great,
My car was finished 5 days earlier than expected and it looks wonderful. Everyone I dealt with was so professional and could not have been more helpful. I will definitely recommend Service King.
Steven was a pro the whole way. He got the work done and kept me posted throughout. Your deadline was met and the car looks and drives great.
I was in an accident on 11/12 and had my car towed. The next day through insurance I tried to send it to my local service king, which is great, but they were too full and sent it to another location. That location received my car on 11/14. They misinformed me of the paperwork so after not hearing by 11/16 I called and they emailed me the paperwork to sign and get started. The entire next week I called daily and couldn't get any information as to if my car had even been looked at or assessed. By the 26th I finally got a new adjuster who started to go through the process with me. I kept being told completion dates that kept getting pushed back. Each time would be after I initiated calling when I didnt receive check ins, as communicated to me that I would. I went through 3 different push backs in time and finally got a completion call yesterday, after failing to hear back Friday on the status. I went to pick my car up from my local service king, after it was towed, and got halfway home before having to return the vehicle. It was making noise, rumbling, smelt like rubber, and my brakes felt very weak. I left my car with my shop to have them re-evalute my car. I've been paying daily out of pocket for a re ntal car and now have to extend that vehicle after already having for over a month
Vehicle Make : Volkswagen
Better ETA system and more training in common Volkswagen models would help to improve local service. Employees were very friendly and courteous though, and I appreciate it.
From the moment I called you to service my car,you have treated me like "family.I Really appreciated the daily updates! Thanks for making my car look like "new." I've already told my friends & family about you!!!
I would recommend this place to everyone and anyone! Wonderful people and my car looks exactly like it did before the accident. Thank you so much!
Customer service was not great. There was a lack of communication from Justin and myself. The day I had and estimate done on my vehicle, Justin had mentioned he was open
all week on 12/10-12/14 so I could drop off my vehicle for repair. The earliest he could do was 8am. Made an appointment but needed to reschedule it so I left a voicemail with Justin, he never got back to me. Someone else helped me reschedule. The day I dropped off my vehicle (12/11) Justin was not in the office. The gentleman who helped me instead I believe his name is Miguel. He could not find my paperwork exactly but did his best. I had asked for updates through text messages and the receptionist had mentioned Justin communicates on Tuesdays and Thursdays. Did not hear from him or any updates from my car until the day it was ready to be picked up on Friday 12/14. When I spoke with Justin on the phone I mentioned if I could pick my car on Saturday morning. He said I could but it would have been courteous of him to mention he was not going to be available on Saturday at the time I went to pick my car. Also, there is something wrong with the automatic text messages. I received an appointment confirmation text on 12/13 for an appointment on 12/10 at 9am. The confirmation message came 2 days late with the wrong time and date and there is nothing wrong with my phone or my carrier.
Nathan took great care of me and my car. I was texted the entire time so that I knew what was being done and the projected time it would be done. My car looks great! Thank you again!!!
Looks like you did a good paint job
Vehicle Make : Mercedes Benz
Great workmanship. Great Customer Service. Texts were handy!! Mike kept me well informed. Delivery date was way ahead of schedule!! Thanks for quality workmanship!!
Staff was very professional and responsive to my needs. The work was done in a timely fashion and looks wonderful.