I was kept up-to-date on the progress of the repair. Everything was as they said it would be, no surprises.
What an amazing job your talented crew did. My car looks brand new. I would highly recommend you to all my friends. Michelle provided outstanding customer service and is a valuable addition to your operations. Cheers!
Everything was not place and working.
Made sure they got everything wrong the first time.
Kept me updated throughout the whole process.
McKala was wonderful. She called me every day to keep me updated. My car was returned looking fabulous.
Nice work I will recommend you to my friends thanks
Everything did not go exactly as planned, but Santos apologized to me and that made it right. I appreciate that. The car looks great.
Everyone there was professional and took care of my vehicle.
Service King was great . Hopefully I'll never have to come back but it will be my 1st choice if I need collision repair again.
Did a great job. Especially with dealing with the insurance company. Would highly recommend y'all and come back if I ever needed anything fixed. Everyone was very helpful and explained the whole process thoroughly. Thanks y'all!
The most professional staff I have ever dealt with. It makes me want to wreck my car so I can come back again! Seriously, great job!
Once again, I'm very pleased with your service
Great job keeping me informed
Eric was absolutely amazing and kept me in the loop the entire repair process..
Ryan and team did an amazing job, and kept us informed at.all times. Truly appreciate them all
Thought it was a good experience
The car looks great- shiny, well detailed, & delivered to our door! Also, we were informed of everything step by step!
Guess that's why you're the KING!
Thank you very much!
Great job. I am impressed.
Fast. Personable. Communicated well. Done before estimated time. Car seems to be great/ looks good.
Joey Price was great! Very thorough. Remembered what we said. Very personable. Made an otherwise unpleasant experience very nice.
We were very satisfied with the repairs on our vehicle. They completed the job ahead of schedule and did a great job. Everyone at the location treated us wonderful and was very helpful in making out experience a good one. Would recommend them them to others needing this service
When I arrived to pick up my vehicle they had forgotten to put on new edge molding on the passenger side doors and the rear quarter panel. As a result I was not able to pick up my vehicle
Tine was the advisor for the service I had on my car and she was absolutely awesome!! She knew that I had to pay for a rental car out of pocket so she encouraged everyone to work as quickly as possible without sacrificing quality and it saved me 3 days on the rental car! Great service all the way around everyone was great! Thanks!
All went nicely. Quality if very good.
My car was in perfect shape and so clean when i received it. Thank you so much!
Thanks to everyone at service king tinley park for a job well done, and completed early!
Great personalized experience from start to finish. Please commend Jeffrey Sutton for a job well done.
Great job communicating on what was going on. And repairs done in a timely matter.
Your work so hard, that can have on time. Your are so kind to me.
Wow! Customer service was wonderful! Great communication by all involved. I appreciated the updates on my car. Daniel gave me full info about my car from the appraisal stage to pickup! My car is gorgeous! I am so happy! Thank you to everyone at Service King! Fantastic job!
Great communication, consistent updates, finished early and excellent workmanship.
I would totally recommend.
They were professional and worked with me picking up the car and dropping off at late hours.
Great service, appreciate updates received which made process easy. Estimated tome of completion very accurate. Overall pleased, would recommend.
Andrew was exceptionally loyal to the commitment of my repair. I would give service king a definite 20 on a scale that is supposed to be a 10.
Great Job by you guys, will definitely pass the word along to all my friends looking for work, good customer service and good quality work which is very hard to find these days. All the way from the lady at the front desk to my adjuster who kept me informed all the way through the entire process, Bert ****. What an asset to your organization that young man is. Thanks again.
Great service. They were quick with my repairs and had my car ready the next day! I would highly recommend Sevice King!
Really appreciated for Elaine's professional and kindly help. My car was ready in advance of the original estimated date with perfect status. Cool!
Thank you for the excellent customer service! I have already recommended you to others!
My car was completed on day promised. It was cleaned which was nice. Would have been great if the outside had been washed better to match the newly painted bumper.
The process was so easy. I just dropped the car off. Service King called for a rental car. I was notified of progress and car was repaired in a timely manner.
Any and the team are awesome thanks so much
Brian and the rest of the employees made sure to constantly keep me updated and got the job done quicker than expected!
Thank you for your top services.
You did a good job for fixing my car.
David was very nice and service was surprisingly fast.
Service and attention excellent
It was great experience with this service king.
The scedudule on this job got messed up due to some misunderstandings - once it was all cleared up, everything was fine -- thanks for the good work --
Great communication on the progress of the repair!! The car looks like new, from the inside out!! Great service and highly recommended!
I love your work team and Think you so much for your good work
Car looks great tgey were very thorough.
They did a great and kept me informed the whole time
Excellent service and kudos to Christian for his communication and assistance in making this such an easy and accommodating experience. After getting home, we noticed a"burnt rubber" smell emanatingso far from the front, driver's side wheel well, Being dark and rainy, we are shutting down the car and will Jessica will call in the morning for instruction and advice. It seems logical not to drive it if this may cause damage, but suspect it is probably minor at this point. Based on experience so far, I have no doubt Service King will provide its usual excellent service to correct the situation and get us back into operation.
I'm satisfied and happy,people are nice Todd take care of me so well as well as as the mike @ enterprise.
They kept me informed about my car by sending me a text message every week.
Everything was great Alexis was wonderful
Kendrick and Tim went above and beyond to take care of me and my vehicle. They made it look brand new and saved me money. It was a pleasure to work with them
Really appreciated the way I was kept informed on what was happening with my vehicle. Also, everyone was very kind and professional.
Excellent repair in surprisingly short timeframe with daily status texts. Staff super nice and very accommodating. Would highly recommend Service King on Thousand Oaks.
Your text updates advised me that my car would be repaired in 2 weeks. As a result, I rented a car from Enterprise. The gas tank was near empty so I put 30 of gas in the rental car expecting to drive it for 2 weeks. Later that day I talked to the Service King manager who told me my car would be ready in 2 days and to disregard the text. In fact, my car was ready in 2 days and I returned the rental car with nearly a full tank of gas. I relied on your text system and lost 30 as a result.
I waited 2 weeks for my door to be repaired and it still has problems.
Vehicle Make : Volkswagen
Quick turn around. Friendly staff. Kept in the loop every step of the repair process. My bumper looks good as new. Thanks Service King!
The entire team is very professional and courteous. Juan was very attentive and made sure all details of the work order were completed properly.
Well first of all u did a wonderful job on the repair also u did awesome job cleaning up my car it has not been that clean in a long time
Julian did an excellent job of keeping me informed about the progress of the repair and was very patient and courteous with me at all times. An excellent job was done by everyone I had any contact with and the repair of my car was done beautifully. Thanks so much for the caliber of your employees.
Everybody did a great job getting me in and out, texting me updates and doing quality work. Thank you
Great team! Excellent service and friendly smiles! Couldn't ask for more!
My alignment is not straight and my steering wheel was at a 45 degree angle up to make my wheels straight.i have to take it. Ack in again to get it corrected.
Very professional staff and I'm very pleased with Francisco and Caroline.
Well done.I will recommend it to people.
Keeping me posted on the status of our car was perfect.
Kayla followed up with a call also. Excellent service
The costumer service was great...
Car looked brand new thank u
Constantly updated, which is appreciated.
Vehicle Make : Mitsubishi
Robert was phenomenal. His team went above and beyond to get my car fixed and I received it in excellent condition.
Jeannie and the other receptionist were extremely friendly and helpful with my check out.
I love how you kept me updated on a regular basis. Your work was excellent!
Excellant. Very good service and professionalism at its best.
Loved the constant communication and updates. Scott went beyond expectations to keep us informed with every step of the repairs. Very happy with the work done at completion.
A 3 day repair took 2.5 weeks and the drivers side of the bumper isn't aligned properly.
Everyone was very nice and did a great job
Danny as very responsive and helpful throughout the processes.
On a scale of 1/10, 10 being excellent, I would rate the entire experience 10! Matt was great!
Excellent customer service
Job well done, finished early, great communication. Not sure how it could have been better.
Christy was a pleasure to work with. She kept me up-to-date on everything going on with the process.
This was a great customer experience! The staff was friendly and professional. They did an excellent job on my repairs.
Thank you for the friendly customer service & for having my vehicle read ahead of schedule.
Great customer service, thanks Neil..
Very professional staff
Car done in a reasonable amount of time
Mark Mariner was our Services Advisor. He was very professional and answered all of our questions. He ensured us that he was going to take care of us and was there to answer all of our questions. He delivered on his his assurances and exceeded our expectations. My wife and I could not make it before they closed to pick up our car due to work. He offered to stay after hours and waited for us. When we got there he did not rush us and informed us to look over the car and he wanted to make sur we were satisfied. The next day I realized the back up camera needed to be adjusted. I called and Mark assured me they will adjust the camera and asked when was a good time for me to bring the car in. That is the type of service that makes me want to tell everyone I know about the great service that was provided by Mark and Service King. I hope I never need the service again, but if I do, I will be looking for Mark!
No issues so far, but I just took delivery of my vehicle today, so something could still come up.
The best service I ever seen :)
Never had a body shop update details everday and then actually get done early!! A
Jackie and the Geico rep keeps me informed on the progress. Dry happy with the quality of the repair on my truck.
Great job on the repair and Luke was great to deal with every step along the way.
Car and services were good
Bill at Mansfield was great!
Perfect service, repair and communication throughout the process.
The whole process was easy and I got frequent updates via text message. My vehicle was even finished one day sooner than expected.
The job of repairing and repainting the van looked perfect. Thanks for doing the little extra things (vacuuming the van, cleaning the windows, and polishing the headlights and wheels) before I picked up the van.
Great job and excellent service!
They took care of everything I needed done. Richard was very helpful as well as friendly. Very satisfied from start to finish. Thank you Richard, you were amazing!
Great business professional people
Friendly quick service what's not to like!
The only thing that really irritated me was that your company does not accept cash...thank goodness my neighbor had waited for me. So i had ti go to the bank, deposit the monies & then go back & get my car. On the flop side... the text (s) keeping me constantly updated oncthe progress. I VERY MUCH APPRECIATE IT & certainly recommend your company company should anyone needs a repair & my rep, Gayland was totally great. I THANK YOU FOR WONDERFUL.
Gary Simonye was very helpful, professional and a pleasure to work with. This is the second vehicle we have had repaired at this location. We would never take our cars anywhere else.
The staff and service advisor were very professional and personable.
Vehicle Make : Range Rover
I was amazed at how fast and professional the service was. I will definately recommend Service King for any and all auto damage repair.
Matt was really nice and empathetic. Nobody likes to be without a vehicle for a week, so being constantly kept informed made this process much easier to deal with. This is our second car repair in 6 mos and we wouldn't choose anywhere else!
Repairs were completed exceptionally fast and In very happy with the work done. Henry was very informative and kept me up-to-date at all times. Very pleasant experience!
Everything was perfect! Joseph was very courteous and professional, kept me updated on my vehicle throughout the entire process and went above and beyond to make sure my vehicle looked good as new.
Very friendly and competent staff. Car looks great!
Thank you for you help with repairing my vehicle
Thanks to everyone for a great job! Very excited that it was done before my birthday! Thanks for cleaning the inside of my car as well! Thank you Tony for great customer service!
Great work! It was a pleasuring working with you. Will definitely be back!
I liked the Text message updates.
I appreciated the text updates
Great customer service. Vehicle was repaired in an timely manner.
Your team was polite, professional and courteous. Kept me up to date of the status of my vehicle every day and the expected completion date. The work that was performed vehicle was exceptional. I'm completely satisfied.
Hi,I was very impressed with the excellent level of work and the timely manner in which it was completed and the all the updates were great.
Thks for everything.
They did an excellent job!
The service was excellent in all respects each person I met with and who assisted me gave the very best customer service. I would definitely use your company in the future and will recommend you to family and friends
I didn't have the pleasure of experiencing their service, but my daughter was treated very well and the service was quick. I am glad that they could help her out through this process, Thank you!:)
Matt was very helpful and kept me informed the whole time
Well done. Nice touch with text messages keeping me updated on the repair.
What a great, stress free and positive experience! From beginning to end the customer service with up to date communication was on point. The work to the bumper of my car was flawless as well. I'm very happy that I chose Service King.
Wonderful job! Drop off and pick up was quick and easy!!!
Excellent work that was done in a timely fashion
Well done. Auro repair was excellent and completed earlier than estimated.
Great service and would return again for Service King repair on my vehicles.
The quality of work at the North Richland Hills location is so far beyond any other repair company I've had to use and your consultants have the perfect level of service; not overly "happy and **** kissing" and not purely cold business logical. I have nothing but compliments for Joel and Brad. 10/10 will be back (if unfortunately it's needed again).
One of your biggest strengths is your level of communication with the customer while a car is being worked on.
But I also need to point out that there was some confusion at the beginning as to what papers needed to be signed and when they needed to be signed. Also at the beginning I returned a phone call and was on hold for minutes, eventually having to hang up because of not being able to wait any longer.
I love how I was informed by text my cars step by step progress.
Great people, great job on my truck.
Great service, communication, and quality of work.
Fast and friendly service!
The Service King Staff were so professional. They kept me informed about what was happening to my car on a regular basis. They are warm and thoughtful people and they fixed my car in a reasonable amount of time. I would recommend them to anyone.
Thank you again for repairing our vehicle. We are very happy with the services we received thus far.
My car was in the shop for almost 2 weeks and it should not have taken as long as it did. We got a message finally saying the parts were in and being sent to get painted. Well then we got another message a couple days later saying they were the wrong parts. Finally my car is done and I got it back today. The fender was replaced and the clips were also supposed to be replaced. Not sure they were.... my fender doesn't seem to be fully intact. I was told today that I am able to bring it back if needed
5 star impeccable service to the manager and his staff. Job well done, much appreciated.
Marco was excellent! He kept me updated every step of the way and had my car ready before the target date! He made sure that that my car was spotless and made it look so pretty upon delivery! It felt so good to step into a beautifully clean car at the end of my long day!!! Marco rocks! Thank you for a great experience! I will recommend Service King and Marco every time!!!
Vehicle Make : Volkswagen
Communication was great. My car came out of repair looking brand new.
Colin was very communicative and kept us updated throughout the process.
They were great. They completed it on time updated me along the way.
Matthew Baxter did a superb job taking care of our repair from start to finish. He is a real pro and a credit to the Sevice King organization. If future work is ever needed we will go to him at Sevice King Libertyville and will recommend him to others.
Excellent Customer service and a pleasure to work with. Very upfront and informative.
I do NOT want to speak with anyone from the Blue Island, IL location. After 9 weeks there should have been no issues with the vehicle. Instead there are scratches on doors, epoxy spilled on the bedliner, the driver's side spot mirror was apparently knocked/ripped off then glued back on wrong, the driver's seat belt doesn't retract, over spray on doors, hood and door jams, poorly detailed windows and mirrors smudged & streaked, the truck bed was never even cleaned out, it still has sanding discs, disposable gloves, etc in it, along with a "nice" 9 week layer of body shop dust. Throughout this ordeal, I never once heard an apology for anything. "SERVICE" is anything but "KING" at Service King!!!
9 weeks for a job that other shops told me should've only taken 1 to 1-1/2 weeks.
The texts and communication were excellent. I appreciated Jeff's response to my phone calls.
I was will pleased how I was taken good care of and my car.thank u very much.
Great communication during time of service. Jennifer kept me updated as well. Car was even done a day early.
**** Rosales is the man! Come see me at my gym and get in a free training session from yours triples
Great communication, constant updates, professional and courteous customer service representatives.
I am really pleased with the service I received.
Very efficient. Kept constant contact with me and up to date on how my car repair was going
Fast, friendly service! Thank you
The Service King employees are very nice. Very satisfied with the repair that was done to my truck. Thank you Jesse Caballero keeping me post it through the whole time. I would recommend my family and friends to Service King. Thank You Jesse
You all did a great job!!
Everyone was helpful and courteous! My car was fixed in no time. Excellent service!
Randy was awesome and I felt very informed throughout the process
Done on time and Irving was very helpful
Service King did an excellent job on repairs to my car. It was finished a day before promised and Zach, my service rep, kept me up to date several times a day. I will definitely use Service King on Tomball Parkway for any car repairs I may need in the future. Thank you!
Quick, excellent service, my SUV looks like new and Chelsea provided top notch customer service... I couldn't be happier!
Excellent personnel to work with. Ongoing Text updates kept me well informed as well as calls from Carrie. Thanks so much for the expeditious manner in handling my vehicle.
Professional and great work
The whole process was smooth and easy. Everyone was very friendly. My repair was finished early too.
The service was impeccable