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Vehicle Make : Ford
Bo B..
1 out of 5
4/12/2017
MUST READ!!!!!! I had two vehicles repaired at Chapa auto. The first was a service truck that was being repaired by insurance. The entire process was slow and communication was poor. The truck was finished but I was not pleased. It was such a hassle I did not pursue any issues I had with the truck. HERE IS WHERE I MADE THE WORST MISTAKE POSSIBLE! I gave the Chapa family another opportunity to fix a car of mine after being promised my experience would be much different. This is a 1987 mustang hotrod. It needed one fender and a bumper painted. I also paid $500 dollars for a compound wax restoration. The total on this job was almost $3,000.00. The paint was literally two different colors. The paint has bubbles in it. The wax job was so poor there was dirt under the spoiler and wax residue everywhere. It looked as if it was not even washed. When I confronted the Chapas I was met with aggression and excuses. I had HID upgraded headlamps that were stolen. I had fender supports that were omitted, and when brought to the attention of the owner he said just sue me. I again approached the company owner and implored him to simply fix the mistakes and we could all move on. Again I was met with aggression and no accountability. I have since gotten two estimates from reputable companies to do the same work that Chapa originally did. They were both more than half of what was paid to the Chapa company. Both agreed that the work was neither industry standard nor acceptable in their professional opinion. This auto shop has on multiple occasions taken advantage of their customers with no warranty accountability and zero customer service. We WILL be seeking legal action and I hope that these men have to compensate every penny they have The ripped me off of. If I could give zero stars I would. 1 star is way too generous for these snake oil salesmen.
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