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Vehicle Make : Toyota
Katelyn G..
1 out of 5
9/14/2017
I brought my vehicle to the Elm St garage (these two are owned by the same person) in mid July to have some work done and then get the vehicle inspected. When I went to pick up my car I discovered that they had left the door unlocked to my vehicle, which had been there for two or three nights. Items were missing. When I approached them about this they insisted that it wasn't possible as they didn't need to be inside of my car. Even thought they had to drive into the garage and out and put the inspection sticker inside. I ended up bringing my vehicle back a few days later because my brakes were still squealing. When my significant other went to pick up my car later that day, it was left unlocked again. I spoke to both the manager and business owner about this issue and asked for the labor back on the brakes to make up for the fact that not only were things stolen from me but it was a direct result of them leaving my vehicle unlocked. They refused and instead apologized and said they would train their staff on how to lock a car door. Should that really be necessary? I don't think they have any trouble locking there own car doors. There is no trick to my car door being locked. They're even automatic so it's not as though they needed to be individually locked. I explained to them that this would be a different conversation if someone has broken into my car while it was there, but that didn't happen. They essentially allowed people into it. I reported my complaint to the BBB prior to leaving these reviews. The garage refused to come to a compromise with me. The full story can be seen below at this link: https://www.bbb.org/concord/business-reviews/service-stations-gasoline-and-oil/budget-gas-and-garage-in-manchester-nh-92036139/reviews-and-complaints?section=complaints I do not recommend using this garage. I have been pointed to several others in Manchester who will be able to do the job at hand while still respecting your vehicle and belongings.

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