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Vehicle Make : Toyota
Nate P..
1 out of 5
My wife and I took our car to Capital City Auto Body on the recommendation of the dealer. Two days later, we received an estimate that was in line with our expectations - although the owner, Chuck, did not provide great explanations to my wife's questions, we still gave the go-ahead to begin repairs. Five days later, we received a call stating that we needed to return to the shop to discuss some things further. Chuck refused to go into details over the phone, saying that we needed to be there in-person so he could provide visuals. My wife and I are both full-time graduate students with heavy course loads, and would have been willing to approve additional repairs over the phone, but Chuck refused to proceed without our presence. We arrived later that afternoon to discuss the new issues. Chuck proceeded to explain the new damage discovered, which increased the repair bill by almost 30%. My wife inquired about the damage and tried to line-up this new information with the previous estimate. Chuck was unable to answer her straightforward questions, and quickly adopted a condescending tone as he repeated the same answers again and again. My wife informed Chuck that she felt frustrated that he was being disrespectful and that she was simply trying to get clearer answers to her questions. Chuck responded that he was "sorry for her inability to understand", told us that he was frustrated we were wasting his time, and apprised us that he was no longer willing to complete repairs on our car, and we needed to have it towed by the following Monday. I told Chuck I felt his behavior was inappropriate, and that I would be writing negative reviews about our experience here. He dismissed my remark, touting his 26 years in business as proof that his practices were sound. I am sure he is adequate for anyone content to simply foot the bill, but due to his complete inability to respond to simple questions, and his appalling conduct thereafter, I would strongly advise anyone seeking a thorough understanding of the repair process to seek out anyone else's services.


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