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Vehicle Make : Jaguar
Ginger L..
5 out of 5
Earlier this year I was hit by someone who was driving a Hertz Rent a Car. I followed protocol and did 3 estimates. It wasn't until my third estimate that I realized that Barrow Auto was the shop that was going to fix my car. (meanwhile I had to have a lawyer write Hertz a letter to accept responsibility for the negligence) Brian **** over at Barrow was my heaven on earth Angel. He was the only one who explained what happened to my car and why my Jaguar XF drove like a 77 beat up Chevy. Mr. **** made me feel like I wasn't getting banged out job or 2nd hand work. He was the only one who offered to work directly with the adjuster at Hertz to get my Jaggie purring like new. .. During this whole ordeal with Hertz I felt that Brian was an advocate for me and not just doing a wam bam thank you ma’am job on my car and definitely not for the money. The process was a little long but he explained how the rent a car people can be and his words were true. Hertz just about left me stranded it came to the point to where Hertz started to become the enemy (remember now it was one of their clients that hit my would think the pressure would go to the person at fault and not the person who got hit). Brian and the Barrow team stuck with me every step of the way. My car was fixed with genuine Jaguar parts and she is driving remarkable. I myself have been in the car business and can tell when a car has been hit. The work is A plus you would never be able to tell that the car had any work done on it. She looks like when I first got her. Words cannot express my humbleness and gratitude to Brian and the Barrow family. I as a consumer recommend Barrow with no hesitation. Proof is in the customer service and workmanship and they have exceeded my expectations in both areas. In making a decision where to get your car fixed do not I repeat do not second guess the option to have Barrow Auto restore your car. The experience was unfortunate but its apart of life. The blessing was the experience I had with Brian and Barrow….Thank you Guys…


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