Roger did an excellent job. He was so friendly and helpful. I really appreciate the the treatment we received. You guys are A #**** in my book.
Car looked great! Thanks for all your help, looks like it never happened!
Dan did a wonderful job. I am happy with my repairs but above all he provides exceptional customer service and I greatly appreciate him for that.
Great job and finished early.
My car looks fantastic. Friendly staff. Would definetly recommend your place.
Vehicle Make : Volkswagen
The car was not repaired according to the recommendations provided by the insurance adjuster. I feel that choices were made that increased the margins of the job which were not in my best interest, and that in some cases the choices made resulted in a higher cost than replacement. For instance, the hood was quoted at $350 for full OEM replacement with paint and labor, yet $800 in PDR was invoiced. Even if the labor ended up being substantially more difficult than the adjuster anticipated, I don't belive that it would have wound up more than double. While I understand that these were not part of this claim, getting some unrelated minor paint damage fixed by proxy of how I expected the car to be repaired was a major factor in my decision to move forward with repairs instead of applying the amount paid by Geico to my loan. If the car had been repaired according to the estimate, this would have been taken care of. I was also quoted a much lower total for a full PDR repair by another service provider.
I am very disappointed. My first experience with Car Crafters and Sid was outstanding, to the point where I have recommended your services to anyone who has needed this type of service. In fact, my mother who lives 400 miles away currently is using this location for a claim repair on her RAV4.
Thank you for the opportunity to voice my concerns.
Upon pick-up, both my wife and daughter were impressed with the look of our Focus, polished wheels and tires, new headlight assembly, and overall appearance. The next time we need work done, it will be at Car Crafters! Thank you!
I feel it took way too long for the amount of repair needed.
No verbal communication until the end
The truck looks good, and your service advisor Joseph Padilla did a very good job to keep me informed abut the progress of the work and explained all the details to me clearly and in an affable manner. I would recommend your Carmony Rd. shop to my friends and colleagues.
I will definitely use car Crafters again and recommend them to others
Michelle Laks handled my repair when I entered Car Crafters and went over the warranty before I left.
Picked up this morning. When I looked through the back window I see some upholstery was not replaced. I will need to bring it back.
I am having a hard time opening my door that was replaced. The key will not unlock the door very easily and I feel as though the key could break. Unfortunately, it feels off. The door feels like it doesnt exactly match the hardware. For example, the handle on the inside feels like it is loose or fragile. The window handle feels like it is unable to lift the window into place when rolling it completely to the top. The outside handle also feels like it is fragile and not as strong as it was on the original door. I would like to bring in the truck again and have this looked at. Please contact me at ****-****-xxxx. Or let me know if I need to make an appointment. The sooner the better. Thank you very much.
All employees we dealt with were helpful and professional and made getting our car repaired as painless as possible. Thanks to everyone.
I appreciate the professional, efficient way in which my claim was handled. I also like the spacious, clean waiting area. The results are perfect! Thanks
Great service and very friendly personnel. Thank you for the great repair.
My car wasn’t completely done. They forgot to put a part underneath my car. Now I’m hitting the undercarriage when I go over a speed bump. Goiter to mess up what was replaced. Very disappointed with the service. Texts I received from you all indicating my car was almost ready but it wasn’t when I picked it up!!
so far only driven the car for like 4 miles. so for my car is dirty. the car was on the lot for over 30 days. my car was dusty inside and outside. after paying almost 5 thousand dollars spent you think someone could of washed the outside and vacuum the inside.