Good work. Good communication.
Randy did a good job keeping me informed of the progress. Everyone I dealt with was professional and service oriented.
The Matrix looks great. I have had the car in several times for paint & body and your shop always does a great job. Thanks for the fast & friendly service. Took me in right away, unannounced and got the car back early. I know this is a busy time of year. In my critique of Heppners to USAA, I mentioned bringing it back for the latch replacement, but that repair was done with no argument and very quickly. Thank you for your fast and friendly service from drop off to pick up.
Marco and John at the Commons location good care of us and our car. We are happy about the cost, quality and timeline of the repair work. We are very happy about the way Heppner's kept informing me via email about the status of the work and completed the work a day before the date of delivery promised. Overall, I am very happy.
The repair was delayed by one day and normally I wouldn't be bothered by this. However, when I came to pick up the car, I was told that the reason for the delay was that my insurance company wanted to use used parts and when that didn't work, they went ahead with new parts. Why is it okay to use used parts in the first place? Why wasn't I consulted?
Communication was great and the staff was very helpful and informative.
the truck was in two times and the full extent of the parts was not determined until later. I did not have use of my vehicle for nearly 8 days. it was not ready when promised and it required more trips from Egan than was necessary.
I’ve always had the best experience when coming here! Unfortunate circumstances in regards to my car, but the best service. They do fabulous work and I highly recommended them!
I received all the input regarding the repair of my vehicle and the steps I needed to take with my insurance company from Marco. His attention to detail and courteous manner was wonderful. As for the car itself -- Bravo. The work was beautiful and it has never been so clean. I love it!!
Dave and Marco extended extra courtesy during this difficult winter season to make the repairs needed to our vehicle and ensured that the insurance coverage promised was obtained before I left the store. The whole team act like neighbors.
I really appreciate the help your team gave to me during a stressful time. It was so nice to have people who were willing to deal with the insurance company and car rentals. Thank you!
Appreciated updates throughout the process.
Car looked great and was nice and cleaned up. Took much longer than initially quoted and kept getting pushed back. Overall I'm happy with how it turned out but would've liked a more accurate quote upfront so I could plan accordingly.
Thanks. Car looks like new. Am grateful for your help
They managed to complete the repairs in less time than anticipated, which was appreciated.
Shauna was great at communication and managing expectations.
Car looked great when repaired!
Great service great quality
Thank you for making my vehicle feel new inside and out. It was an unexpected surprise to have the inside so much cleaner than when I had dropped it off.
Great job! Kept me well informed of progress and always extremely courteous.
Amazing job in a very busy time of the year!
Nice work and I appreciate the communication