I've used the Collision works in Norman before and switched over to CW in Newcastle. It's good to see the carry the same professionalism there.
I have a 2014 F-150, King Ranch, my baby. The repairs were done quickly and a great job. I'd like to personally thank David for helping me through the "insurance" procedures.
Overall great job.
Lone the updates via SMS. Great communication. Work done on my truck is great. Will recommend.
We had a difficult time with our repairs. Overall, the repairs took almost three weeks. The first time we picked it up, the bumper was obviously not on correctly but nobody wanted to admit it and were going to let us leave with our car like that. A new part was ordered. The second time we picked it up, the AC wasn't working so we were without a car for another day and a half.
Phillip, our point person, was polite and easy to work with.
Thank you guys so very much. The work that was performed on my Kia was wonderful. The timing that you all had complete my Kia was great. Again thank you very much for your professional Services great timing and beautiful work. Chanetta L
Outstanding all the way around. Thank you and I will be back.
Amazing service! Love the text updates. Will always recommend and use you.
Excellent quick service with no hassles... Will definitely recom
Work looks great. Customer service outstanding!!!!
Tail lights were not done correctly. Very unhappy with the fact that they didn't notify us and we had to find out that we had mismatched tail lights after we picked our truck up!
Excellent service great staff
I was very satisfied with the work they did to my car
Very professional and had my vehicle completed quickly.
Good work. Customer service was great. However, they did leave some trash from the repair in the trunk of the car and it was a little dusty/dirty on the interior. That shouldn't be there.
Got it in and out. Kept me informed from start to finish. Great work.
Third time I have used them....Awesome! Great service, great work!
Fast, very nice, made everything so easy on me, they where very knowledgable and kept me informed! Great service!
They did a amazing job on my car and was quick on getting it back to me...thank u sooo much. Great job
Work was unsatisfactory. Brought our vehicle back to Collision Works to point out the flaws but did not receive resolution. Both doors on driver side were totaled. I was told it would take new doors or at the very least used doors that had no damage. Our insurance has been notified of the unsatisfactory repairs done by your company.
We will not recommend Collision Works to anyone.
Couldn't be happier! Thanks!
It was a pleasant experience with everyone courteous
The vehicle looks brand new after the repairs.
They made sure I understood everything, the called me to keep me updated on repairs and cost. Tex me everyday to know how my repairs advancing and time line.
Just wanted to say that you guys took care of my car and brought it back to life. I like the up to date text that you guys sent to let me know how my car is doing. You guys are on time and even cleaned my car when I didn't expect it. Awesome job!!
My son has the truck... I live in Indiana but I know your business came highly recommended... I assume I would have heard from him by know if he was
Thank you for the updates during the work. They were helpful.
Everything looks great! Service was fantastic and the speed was very quick!
Very smooth process. Robbie was informative and very friendly.
I loved the way you handled everything ,staying in touch with me through the process and when I picked up my car it was so so clean . You did a great job and thank you so much I'm very impressed.
The gentleman I worked with was very helpful and accommodating to all my questions and concerns, but when I was supposed to pick up the truck I noticed the bumper wasn't put on correctly. Ken had it fixed and when I came back Monday I looked at it and thought it was all good till I got home and noticed that the bolts for the bed of the truck were still loose. I took the truck back to the shop and they fixed it then. I'm happy with the repairs but just wish that it was done the first time so I didn't have to drive 3 hours back and forth from my location more than necessary.
Great job everyone. Service was great, including the soda and kurig coffee. Glad I took my truck to you all rather than some other sub-par company. Thanks everyone, Marcus T
Excellent work and service. It took a little longer than expected
You guys always do wonderful work. That is why I only come to you!
Done quicker than expected at a lower cost than originally expected
Vehicle Make : Volkswagen
Should open more locations to take carw of the multiple customers since you do such a great job.
Work was done well; however, estimate of completion was innacurate, as were text updates. Would still use Collision Works. Teague was knowledgeable and efficient, with excellent customer relations skills.
I appreciate how well all of you do at keep me informed about what is happening to my car during the entire repair process.
They were very courteous and provided me status updates in their progress. They finished the work way ahead of schedule.
Did a great job on the window and door but just a lot of broken glass under my seat and on part of my sterling wheel.
Very impressed. Exceeded all expectations.
My vehicle was repaired extremely fast and it looks excellent. I was also surprised to see that the outside as well as the inside of my car was cleaned! This showed be that my car was very well taken care of. I am beyond happy with the service I received.
They were awesome and efficient! Got my truck back detailed and pristine!! -very unexpected
We wish we had been kept informed on the progress as we were told we would be.
Thank you for keeping me informed about the repairs as you completed the work.
Great job! Thank you for completing my car before the estimated day. Very impressed!
Final amount owed was the same as estimated and was finished sooner than estimated. Repairs done are perfect and I will be recommending your shop to others.
Quick and awesome service!!!
The whole experience was great from start to finish. They where promt and kept me updated truck looks just as good before it got wrecked
Great service! Constant reminders and updates on what was being done and how far along they were on progress was a major plus! I will recommend this body shop to anyone who needs their vehicles worked on. Very satisfied!
Staff members were very nice and friendly. My car was clean and shiny after the door replacement.
Y'all did a great job I'm very please thank you again and I'm so glad I got my car back looking so great!!!!!!thank you again from Amy O
I loved how I received frequent updates. My car looks great
The work you'll did on my Honda was wonderful. I was very pleased and i thank you'll for doing such good work. I would recommend you'll to anyone that needs work done on their car. Keep up the good work
You all are great! Quick but high quality. Very professional!
Got to say I was really unsure they could get all the hail dents out, but they did and it looks great.
The truck was pretty dirty when I picked it up. Didn't look like anything was wiped down
I was told it will take 3- 4 days to complete the repair.If I take the car in Monday, for sure it will be ready by Thursday.It was not ready until the following week Wednesday and had to take the car back for installation of a part.The cost was $700 more than what they quoted. The people who work there were very nice and helpful. What happened raises the question of dishonesty and it is not the american work ethic. Martha T
Your team really went above and beyond to help me! Every employee that I came into contact with had great customer service and was genuinely happy. I am a teacher and they offered their teacher discount to me without me asking! (Most companies wouldn't do that!) A special shout out and thanks to Brent, David, Lauren and the front desk lady (I'm sorry I forgot your name!), these people are the ones that ensure that I will come back if and when I need work on my vehicle again! Thank you!
I appreciate how quickly the job was done and the staff's patience in regards to how close to closing time that is was, when I showed up to drop and pick up my vehicle.
The door shuts as tight as new! I put a piece of paper between door and cab and you can't pull it out!! NO AIR NOISE THANKS AGAIN worth every penny?
I enjoyed receiving daily updates. I didn't realize when I gave both my email and phone number for a contact that I would be receiving double the messages on a daily basis. Maybe I missed that in the paperwork? I'm not sure how you could iron that out or if that's even truly a problem. Thanks for the good work!
It was nice that you sent text messages with the updates on repair status.
It looks really good..I just picked it up..I am sure you will know if that is not the case!! Well done k
I was kept informed through every stage of the repair. The car looks great. Looks like new. Thanks
I'm so excited about the service and the performance of the staff.
Repair exceeded my expectations expectations. My X5 looks fantastic!
I liked the timely updates
The job was well done. The people helpful and courteous. I am pleased with the results and will recommend Collision Works!
No further contact please. I think enough has been done with this incident and I need to move on. Respectfully. Susan A
Exceptional customer service. Exceptional work. My car looks brand new. Thank you
The headlight still isn't exactly right. I am kind picky and probably no one else would notice. The associate told me that was as good as it could be done.
Great job!!! Thank you!!!
Took really long time. Around a month for rear end damage repair. Then CW damaged it again prolonging by another week.
CW was good to always do extension with insurance so I could keep rental car.
Collision work is very professional and my car looks great
I think collision works tried to make this a positive experience, but the repairs are not done to satisfaction. Multiple scratches from buffing, windshield was not replaced as discussed in the estimate and some small paint chips were not fixed from the hail damage, on the hood/trunk/roof of the car. Buff marks from repairs are clearly visible over the entire vehicle like tiny scratches. This needs to go through the adjuster again. I understand there are insurance guidelines and appreciate that collision works called to request the adjuster to review the damages again sometime next week. Hope things work out and repairs can be done to satisfaction to make this a more positive experience. We still have our van that needs hail damage repair pending the resolution of the car repairs. Thank you.
Completed survey at Newcastle location
Job well done
Very nice and informeted people
Terrific customer service!
Through the whole process we knew what was taken place. Complete in a timely manner. Thanks Collision Works!!!!
I loved the email updates in the evening.
I was well informed. Very pleasant staff and done in timely manner!! Enough said!
Beautiful job well done! Everyone is a class act and professional. Would recommend Collision Works without hesitation!
I loved the step by step messages I received from Collision Works regarding the progress of the repair on my truck. Most of all, I loved the finish product! It looks fabulous!!! Great service...from the nice lady at the desk to the repair team.
Jessica Hendrix, Shannon Qualls and the rest of
the team did and excellent job on my vehicle.
You guys did a awesome job I will recommend u to as many people as I can !!!
Some scratching from tool's were made when repairing the back door..around the window trim
Second time I have taken my vehicle to you guys. Great job!
I would definitely recommend this shop to someone. The service and communication were prompt and helpful.
The whole process was much easier than expected. The insurance rep was helpful, the text updates were very useful and the guarantee of satisfaction was great. Very personable staff.
The staff were friendly, helpful and did a great job on my baby. THANK YOU!!!
Excellent workmanship. Will not hesitate to use them again if the news should arise. Will recommend them to family and friends.
Thank you for your prompt service
I was completely satisfied with the work you did! Thank you!
thank you for the quick turn around!
Job was done quickly and perfect
GREAT CUSTOMER SERVICES. I WILL SEND EVERYONE I KNOW THERE.
Vehicle Make : Volkswagen
We are fortunate to have a locally owned high-quality body repair shop in Norman. I will encourage anyone willing to listen whose car needs body repair to consider your expertise.
They exceeded my expectations!
My car looks as good as new! No hassle, great people, clean and organized environment, etc.
There's an Enterprise agent in their office, so between the estimate and getting a rental car, I was in and out in no time!
They also have free (and optional) text alerts that keep you updated along the way. I don't think I could have had a better experience.
The receptionist is very friendly and helpful. The person that gives the estimates was very precise and friendly. I will recommend them to all my friends that need repairs in the future. Thank you for your help
Appreciate the job they do.
If 4 days to repair then that's ok but if o e Really thinks 4-5 days, then that's different and needs to be advised of such. Some of us don't have family to cover the extra days and expense of renting a car.
We have to go back for additional work that was missed. They are doing good and making it right but the repeated trips and flaws prevented a "completely" satisfied customer.
I was. Dry pleased with the service and communication during the time you had my vehicle.
Very professional work -I loved the app updates -was able to keep track of progress -thank you
Looks to be very well restored..
Great team. The customer service I received was excellent
Everyone I worked with was thoughtful and courteous. Shannon has wonderful customer service skills and helped make the experience a breeze. My van looks like new inside and out.
I will let you no when I can see it in the daylight you all no I'm on vacation no matter what it looks like. Thanks
Thank you guys for making it an easy experience!
Great experience with Collision works!! Travis and the lady who worked in the front who inspected my car were very nice and answered all of my questions. I will recommend collision works in the future.
requested my cr@cked wind shield be replaced; wasn't done.
The best place to have your vehicle repaired. I will never use anyone else. I'm a customer for life.
Well, I was certainly pleased with them. They did a wonderful job fixing my car, it had even been washed, and that was great. Hopefully I will not need them again. But if I ever do need the services again I will use collision works. I do appreciated how nice they were to me. Thank you. Virginia M
Thank you for the personal help
The work is not finished. Discovered the a/c condenser needed replacing as was damaged in accident.
You do good work! Everything looks like a new car. Thanks. Also we appreciated being kept up to date on the repairs.
John & Helen Reed
Got repairs done fast and looks good
After repairs to the door, I could still see waves or creases where the door was hit. I took the car back and Collison Works agreed to fix the car again to make it right. They've also agreed to put me in a rental while my car is in the shop which is very nice!
Thank you. It looks great. My son-in-law, Ryan Gillett, told me this was the BEST place to go and he was right!!! Jessica was amazing with handelinf all of my questions and concerns. The job was completed ahead of schedule! I couldn't have asked for a better experience.
Thanks for your great care and professional staff!
Exceptional service across the enterprise.
This was the most hassle free and courteous car repair I have ever experienced. Job well done.
Everyone was great and I am very pleased.
Absolutely satisfied! Thank you for such nice service! Your employees took the time to explain everything to me. Great Customer Service!!!
Fast great service ????????????????
Exceptional service. Extremely pleased with the outcome.
Updates were helpful and informative. Really appreciated cleaning the vehicle inside and out. Please continue doing this. It adds so much to having the car repaired and it looking like new inside and out.
Everyone was friendly and very business oriented did a great job on my repair i eas very please over all i rated collision works ***** 5star Thank all of you. Ms. Beverly G
I loved how I received text updates daily and how quickly the work was completed. Extremely satisfied with the quality of work as well.
The staff was wonderful and definitely made it easier to know what was going on throughout my entire process.
Second time I have needed to use you guys. Good job. I will come back if I need any work done in the future. Nice team, Steve is knowlagable and personable.
Very impressed with the entire operation. Very efficient. So far appears to be quality work.
I've had a couple of occasions to deal with Collision Works and every time the process could not have gone smoother. I've been impressed every time. Thank you for the good service.
We were so pleased with the work done on our car. It was a beautiful job and our car was so clean and looked like new. Thank you so much for doing such a great job for us. Josh was so nice and so easy to work with. It was a freat experience and our car was ready very fast. Thank you again. We appreciate you.
Vehicle Make : Mini Cooper
We live 120 miles away and your shop was recommended to us by a friend . This is the second repair that you have done for us in the last 6 month on different vehicles .We have had a great experience both times. Thanks for doing a good job! Clint and Marci Bond ......Atoka Oklahoma.
Car looks better than we we drive it off the Dealer lot
Everything from the estimate, service, finished result to personnel were fabulous. Highly recommend this site to everybody! Never been so satisfied with car repairs before.
The whole process was very excellent ????
They were very friendly and helpful.
I want it to be known how grateful I am. The body of my car looks great, and the inside oops terrific. Thank you!!!!
Extremely helpful, extremely professional, and extremely efficient! Overall, a 10+ experience! Thank you!
They did excellent work on my vehicle and kept me informed of the process at all stages. Very satisfied and I would recommend them to family and friends
My car looks great and the customer service was very good. Everyone was very friendly. Would happily use them again.
I was extremely please from start to finish. Staff were very pleasant. Great experience!!!
Greatly appreciated being communicated with during process. Even though timing of repair was after planned date Chad accommodated me for delay. Pricing was reasonable and excellent job on my car!! Also guys stayed late to get car to me!!! Definitely five stars for service!
Wonderful experience! Loved how fast you were! Loved the text updates and how convenient it was that enterprise was there!
So much better than I thought it would be! I will most definitely recommend Collision Works in Del Cuty!
Vehicle Make : Volkswagen
Great job and on schedule
Car looks great!
However, your text updates needs some work. I love that my car was completed ahead of schedule, but your updates were way off. Comes off unprofessional. And that's a shame considering the hard work that was put into my car.
Very good job easy to work with
People were polite knowledgeable I am sry that I meet them under theses circumstances but glad that I did. They also seem to work well as a team
So far everything seems fine. Just picked up my car yesterday afternoon. Employees were all nice and helpful. Car was vacuumed and washed. Completely satisfied.
Vehicle Make : Volkswagen
Excellent customer service. Thy kept me informed every step of the way and were able to answer all of my questions about my repair. I would definitely recommend them to friends and family.
All staff were courteous and professional and the repair work was exemplary.
My car now looks like what it did the day i bought it, thank you! From day one the employees at the Flood Ave location led from high standards of costumer service and satisfaction. Each employee I came into contact with was very honest and knowledgeable about the specific duty assigned to them. I left my car in the best hands knowing very well what they were going to fix and with constant text updates, I was up to date on every process or repair my car was receiving. The level of costumer care at Collison Works can never be matched.
Everyone was very pleasant and the repairs were completed ahead of schedule. Excellent work.
I was told my truck was in the paint booth in 3 different conversations, also was told that my truck would be completed on a certain date. I received a text notification stating my truck would be ready on July 15, 2016 @ 6:00. I did not receive my truck until July 19, 2016 @ 5:30. I finally found out the vehicle in the shop in front of my truck had a hold up and was the cause for my delay. I wish I would have been Tod about the reason for the holdup versus being told multiple times my truck was in the paint booth. Overall the work looks good and blended well with areas not worked on.
Great communication, quality work, great customer service, quick repairs. Thank you!
Did not repair whole bumper as promised. Taking it back and they will redo next week.
I will only bring my repairs to Collision Works. They do a fantastic job.
I cannot express my appreciation for the courteous and professional experience I had using Collision Works for my car repair. Their efforts coordinating with the insurance company and rental car company along with their excellent customer service and fantastic communication made this process painless! My car looks amazing, and they went above and beyond to help me. I hope it's awhile before I need their services, but I am sure they are my only choice for collision repair.
The car was done quick and looks great. Brock was awesome to work with.
I was extremely satisfied.. the team was very friendly and the car looks great.Would recommend Collision Works to others..
I was kept updated throughout and repairs moved along when all parts arrived. The car was clean and all stuff looked untouched. Pickup was ready date and time stated. Curtious and prompt in addressing my needs.
Bumper looks brand new. Very easy and stress free experience. Thank you.
I liked the daily updates.
You guys did a great job and kept me informed every step along the way. I would most definitely recommend you to my friends
I am satisfied I hope that your work will be a better than others thank
Car was detailed very nice and very nice people
Although the front bumper repair looks fine, the rear bumper paint was damaged. It looks like the paint was scraped off or power washed off. The car was backed in and no one did a review with me when I picked up the car so I did not notice it then. The pictures the man who estimated the repairs took should show this paint damage wasn't there. Collisionworks replaced the rear bumper several years ago so I was surprised to see the damage. I'll be bringing the car back for the Shawnee Collisionworks to look at it. I did call back on Friday after I saw the damage. Thank you
Thank you very much! Send the team "a job well done!"
Will be using this place for any othe needs. Loved it
Most aspects of the repair were quite well done; however the surface of the car is rough. It is mainly the surface that was not repainted. When we've had body work done before, the paint looked much better, both the repaired area and the rest of the car.
EXCEPTIONAL!!!! Excellent service and quality
Great job. Appreciate Travis Hurley.
Repairs were completed quicker than expected. Car was detailed.
Extremely satisfied with entire repair process
I was very happy with the repair job.
Everyone did a great job!!! Very pleased with how quickly they fixed my car and had me back on the road!!!
Their willingness to change the items fixed incorrect or overlooked Had no problem ordering the correct parts & assured me they would fix them to my satisfaction! They kept me up to date daily on the progress of repairs. They knew answers to my questions & explained things w/o making me feel dumb. They were very courteous to me & didn't make me wait. They made me feel like I mattered. I have used them before with great satisfaction & will use them again if necessary. I have recommended them to family and friends and even strangers. They are top notch & do excellent work in a timely manner.
Bottom panel on right side of car doesn't appear to be in place. I had O U ,valve caps on 2 of my tires, upon checking, one of them are missing. ( they can be purchased only in packages of 4.
Easy process start to finish. Thank you.
Everybody there was so helpful and made me feel so comfortable I really appreciate everything they did for me
Service was faster than expected.