Excellent customer service! Very impressed. Thank you!
Message system is terrible. Fender is poorly repaired. Brake pedal assembly was not repaired. Headlight is not adjusted correctly.
My truck wasn't exactly clean when I took it in but there is Bodywork dust from sanding or things like that all on the inside of my truck
I really appreciated the text messages, and it was nice to be recognized (and called by name) when I came in to pick up my car.
Thank you for arranging for my rental car and its return.
I have the evaluation given me when I picked up the car; it's complete, but I'm not sure what tho do with it.
Yes they were very helpful and went above and beyond to ensure my satisfaction. We will continue to use them in the future if we have any further incidents. Thank you.
The rubber pad on the bumper lifted up n is not adhered
I really enjoyed the text updates. Overall, the whole process was so much easier than I anticipated.
They did a great job with the body work and even washed and cleaned the inside of the FJ!!
Excellent job with repair; constant communication; would recommend to others.
Some of the nicest people I've ever had the pleasure to interact with
Everyone was so friendly and helpful. Thanks
the team in Shawnee was very very helpful. I'm more than satisfied with the service. I will be recommmending them to everyone and will be using them with further repairs
The man that answers the phone, I can't remember his name, was an absolute gem. He was so courteous, friendly, and polite man. He made me feel welcome. Kudos to him and Rob. This was the center on Western Ave in OKC.
My repairs were done in a very efficient time frame, and the employees, especially Byron, were soo helpful in understanding my situation. I wish there were some way i could give back to all of the employees, who made it possible to fix a truck, that has such sentimental value. I am just overwhelmed, everytime i walk outside and look at it.
You all, are truly the very best in what you do. And I thank you all from the bottom of my heart!
Great job. Really pleased. Keep up the good work. I will refer in the future. Thank you, Bobby.
Your team made our repairs easy, convenient and completely stress free. Thank you!
Very pleased and especially liked how we were kept informed on the progress.
Very professional and friendly people. Good job.
Great job and awesome customer service from Stephanie! You guys do it right!
All the lights on driver side is not working
They did an excellent job in timely repairs and helping me deal with the pain of the insurance company
Very thorough, quality work. Car returned extremely clean--inside and out. That was a fantastic bonus.
All in all, I have been satisfied (i.e. The timely repairs, communication and friendly atmosphere). However, I am not 100% satisfied, due to the left side door panel upper corner is sticking out, and the driver's door handle sticks, and therefore, makes it harder to open. We will be taking it in to have those items repaired. I am sure that all will be well in the end.
Hatch door sealed and latched, but there was a gap on the right side. They said that they would try again to close the gap. Overall quality work on function. Very friendly. I will use them again.
Forgot to do the pin striping and had to wait for completion. Not thoroughly convinced that it is the same color. It may fade over time , but new stripes look black not brown. Overall good job. I'll let you know if anything else sticks out.
Communications is a major issue. I was told multiple times my car would be ready on 12/27 at noon, I showed up at 1pm and it hadn't even been washed yet. There were also a problem with the deductible, I explained it when dropping off the car, your person said she would contact my insurance, this was never done. We had to make the call when I was picking it up which took nearly 30 minutes more.
STOP, Never contact me at this number EVER again!
The staff at Collision Works is very professional. I was provided daily updates once repairs were started on my vehicle. I will definitely refer others to Collision Works.
The speed, efficiency, and customer service were outstanding from start to finish!
Checked out the work when I got home. The quality of work was perfect in every way. All edges straight and aligned. Paint job excellent and door closing very firm & solid & smooth. I was impressed with the work and you finished on time as promised. Thank you. I will highly recommend your business.
Very friendly and professional. I appreciated the updates. Will recommend you to my friends. Thank you.
Such a fast turnaround time and very easy process! Work looks perfect!
Thank you all for the personal effort put into fixing my car. Very surprised that you all cleaned and polished the whole car! Extremely satisfied with everything!
High marks for everyone. You made the whole experience a lot more bearable. Thank you so much. Don Engle.
Job done in a timely and professional manner.Thanks
Absolutely the best service ever! On time from day one! FABULOUS!!! THANK YOU!!!!!!!
Completely satisfied with service I received with my repair.
Oh my gosh! In and out in 5 days! Are you kidding! I trust them with our cars from here on our! Sara was absolutely the best and she went above and beyond to make sure my Fran (that's my Jeep's name lol) was washed before I got her back and the gentlemen who checked me out was so gracious to give us a coupon! I will definitely recommend Collision Works BA to EVERYONE! Merry Christmas to me! Such excellent service! Friendly people, what more can you ask for!
the repairs look great, ty. Just waiting to hear back about an abrasion on the steering wheel that is new since car was dropped off. ty :)
Very professional and informative while repairs were being made. Very pleased! Thank you
Everything was done right, took good care of my vehicle. Truck looks brand new, and you kept me updated throughout the process, thanks good job.
I well pick it up tomorrow t
Can't tell yet since I have not seen and picked up the KIA yet! I am supposed to come by sometime on Wednesday. Can't believe the last time I got the car there was barely enough gas in the tank for me to get to 7-11 just down the street @ SE 29th & Sunnylane. However, the car did look a heck of a lot better than when I first saw it @ Car Cab Wrecker!
You did a terrific job and your updates were appreciated.
Excellent work, done quickly! Keep up the good work
Very efficient and professional.
I would recommend working with this company to my friends
I have no complaints at all only praises for Collision Works in Shawnee Oklahoma! I am glad I trusted your business establishment with my car I have given a 5 star review on the Facebook site as well, I will continue to recommend you to everyone I know. Thank you so much my car is perfect again.
I'm completely satisfied and thankful for the awesome customer service . Thank you ????
Great and friendly personnel!!!
Great customer service. The updates via text were nice. Everything went according to schedule and my truck looked great. Thank you.
Great service and personnel.
The repair work was great. I made the mistake and did not look at the rest of my vehicle. When I got home, I saw 2 new scratches/marks on my passenger rear door. I should have done a walk around before leaving, like when I dropped it off.
The initial results were disappointing. Had to return the car for additional repairs and adjustments.
Runs in paint, trunk lid doesn't sit correctly, bondo on inside of trunk not smoothed out, lines on trunk not straight, overspray on entire car. A blind monkey could have done a better job.
We were very thankful for the daily updates...they helped relieve our anxiety for the whole ordeal. All of you were diligent in giving information and the repair work is excellent! Thank you all!
Great communication and went the extra mile when finding things they could repair and the insurance would cover! We will be back!
I appreciated all of the communication and quick quality work!
Tell everyone thank you for all the hard work they put into my car. I was very happy with it. If I ever need u again u will be the first one I call. Thank u all!
My trunk is not fixed. I had this car for 7months and this lady runs into me knocking my latch in my trunk out of place. I cannot shut my trunk easily but have to keep shutting it until it latches on. My trunk was working just fine until now. This is the only thing. Other than that the work is fine.
Everyone was very friendly and professional. Very pleasant experience.
Glad the vehicle was ready a lot sooner than expected
I was happy with the service and updates however when my car was ready they called my daughter who was second contact she made comment that she was allowed to pick up my car without me calling without any proof or I'd. It bothered her otherwise all was great
Everything was excellent, everyone went above and beyond to help me out, my only complaint I have was my truck was to be detailed and it was, it was just a very poor job I mean very poor job, not trying to be rude but I have had my daughters middle school volleyball team due a better job. I only mention this to help better improve your service, so you can be set apart from everyone else in town, so other than the detail, you guys did a very good job.
Fantastic job. Would highly recommend to anyone.
Truck looked good and was fix in a timely manner.
Professional----No bull s....,. Car clean. Admin
building clean. Great, friendly and HELPFUL employees
My truck was ready prior to the original promised date.
The daily status updates were a real plus.
My truck looked nearly new when I picked it up.
Excellent service and repairs
CW did a dandy job during my Vette fix. They were courteous and kept me in the know about my vehicle. I recommend them to anyone. Good job!
Very nice people to work with. Keep updated on work...very happy with the finished work....and ahead of time....fast. and good.
Thanks for taking care of our car
100% satisfied and car looks great!! Even done ahead of schedule which was a wonderful suprise thank u.
I've never dealt with a company that made every step as painless as possible. Great job!!!!
Vehicle Make : Volkswagen
Did an excellent job an had my car done quick, friendly staff
I think all was great. Professional friendly and excellent job. Really appreciated your cleaning the car. Thanks
The ONLY thing that I can add is that they didnt adjust my headlights and foglights properly even though they charged for it. Other than that completely satisfied, very nice and helpful place!
Just wish you would have used all factory ford parts
The customer experience was fantastic. Even though associates may have been busy with other clients, I was acknowledged when I arrived. Wait was not long and I was invited to join the inspector to my car to answer questions and see the work to be done. Text messages and the web link to allow me to see the status of my car repair were excellent. Very pleased with the end result and service level.
Thought my adjuster had included my windshield however now find wasnt included in there since it cracked when got into accident wether was chip or not may have been but wasn't cracked til after accident had only had vehicle a week or so wasn't broken then either just lil " DISSAPOINTED" Bret C
Robbie is very Professional and his staff was Professional kept me informed stopped in a couple of times and checked on car they took me in shop a let me see work in progress
Great experience and quick turnaround
Very pleased with the work performed ????????????
Cory was polite and helpful
Taillights, blinkers still not working. Never did hear back from SAFECO about upper
level mngmnt decision on ABS...cowards
It was not ready when promised. I received texts giving me updates UNTIL the car was scheduled to be ready and then, amazingly, the texts stopped.
Exceeded my expectations!!!!! A service!!!:-))
All I can say ,,, it's a very good experience
Very good customer service nice people very helpful
Looks very good and was done in timely manner!
I was promised phone call updates 3 times that never came. I was promised my car would be ready Friday, then Minday, and I didn't get it until Tuesday.
All the repair work and customer service was great, but I'm pretty sure they didn't finish vacuuming out the backseat of my jeep. There was more than one area that didn't look like it had been cleaned at all.
They did a bad job on cleaning the window
my car looks good as new! thanks to the Collision Works staff!!
Without a doubt, one of the best experience ever. From the very start the professionalism, courtesy and timely manner from everyone was beyond anything I have experienced. Will recommend Auto Masters Derby to everyone I know.
Everything looks better than expected.
My car looks new again in less than a week. Thank you
You guys fixed more on my car than you had to and I am very thankful. And I was shown exactly what would be fixed and what was fixed and that was very nice. I also liked the text updates. Those were really great.
Time, communication, quality
Repairs completed in a timely manner with astonishingly results thank you
Excellent service and completely satisfied with Collision Works.
Cory Monk is courteous, friendly and professional at the same time. The repair work is excellent. I've done business with Auto Masters a couple times before this and I'll continue doing so in the future.
Great people to work with and attentive to my needs. The car was returned quicker than I expected and like new!
Friendly, quick service, and a great experience! My car looks brand new! Thank you all so very much!
Finished sooner than I expected!
We haven't seen the car yet.... only picture
Very happy with the efforts of the entire team.
Collision works did an amazing job repairing my vehicle!! Their communication daily on your cars status is phenomenal!! I would highly recommend them to anyone!! Thank you Collision Works for taking the time to provide excellent service!!
Extremely helpful from beginning to end. Keept us updated on the entire process. If I lived in Shawnee, they would be my body shop to use. They did everything and above that they said they would. Cant praise them enough!
Vehicle looks like NEW! Thanks to all you guys that had a hand in the restoration. Ken F
I've used the Collision works in Norman before and switched over to CW in Newcastle. It's good to see the carry the same professionalism there.
I have a 2014 F-150, King Ranch, my baby. The repairs were done quickly and a great job. I'd like to personally thank David for helping me through the "insurance" procedures.
Overall great job.
Lone the updates via SMS. Great communication. Work done on my truck is great. Will recommend.
We had a difficult time with our repairs. Overall, the repairs took almost three weeks. The first time we picked it up, the bumper was obviously not on correctly but nobody wanted to admit it and were going to let us leave with our car like that. A new part was ordered. The second time we picked it up, the AC wasn't working so we were without a car for another day and a half.
Phillip, our point person, was polite and easy to work with.
Thank you guys so very much. The work that was performed on my Kia was wonderful. The timing that you all had complete my Kia was great. Again thank you very much for your professional Services great timing and beautiful work. Chanetta L
Outstanding all the way around. Thank you and I will be back.
Amazing service! Love the text updates. Will always recommend and use you.
Excellent quick service with no hassles... Will definitely recom
Work looks great. Customer service outstanding!!!!
Tail lights were not done correctly. Very unhappy with the fact that they didn't notify us and we had to find out that we had mismatched tail lights after we picked our truck up!
Excellent service great staff
I was very satisfied with the work they did to my car
Very professional and had my vehicle completed quickly.
Good work. Customer service was great. However, they did leave some trash from the repair in the trunk of the car and it was a little dusty/dirty on the interior. That shouldn't be there.
Got it in and out. Kept me informed from start to finish. Great work.
Third time I have used them....Awesome! Great service, great work!
Fast, very nice, made everything so easy on me, they where very knowledgable and kept me informed! Great service!
They did a amazing job on my car and was quick on getting it back to me...thank u sooo much. Great job
Work was unsatisfactory. Brought our vehicle back to Collision Works to point out the flaws but did not receive resolution. Both doors on driver side were totaled. I was told it would take new doors or at the very least used doors that had no damage. Our insurance has been notified of the unsatisfactory repairs done by your company.
We will not recommend Collision Works to anyone.
Couldn't be happier! Thanks!
It was a pleasant experience with everyone courteous
The vehicle looks brand new after the repairs.
They made sure I understood everything, the called me to keep me updated on repairs and cost. Tex me everyday to know how my repairs advancing and time line.
Just wanted to say that you guys took care of my car and brought it back to life. I like the up to date text that you guys sent to let me know how my car is doing. You guys are on time and even cleaned my car when I didn't expect it. Awesome job!!
My son has the truck... I live in Indiana but I know your business came highly recommended... I assume I would have heard from him by know if he was
Thank you for the updates during the work. They were helpful.
Everything looks great! Service was fantastic and the speed was very quick!
Very smooth process. Robbie was informative and very friendly.
I loved the way you handled everything ,staying in touch with me through the process and when I picked up my car it was so so clean . You did a great job and thank you so much I'm very impressed.
The gentleman I worked with was very helpful and accommodating to all my questions and concerns, but when I was supposed to pick up the truck I noticed the bumper wasn't put on correctly. Ken had it fixed and when I came back Monday I looked at it and thought it was all good till I got home and noticed that the bolts for the bed of the truck were still loose. I took the truck back to the shop and they fixed it then. I'm happy with the repairs but just wish that it was done the first time so I didn't have to drive 3 hours back and forth from my location more than necessary.
Great job everyone. Service was great, including the soda and kurig coffee. Glad I took my truck to you all rather than some other sub-par company. Thanks everyone, Marcus T
Excellent work and service. It took a little longer than expected
You guys always do wonderful work. That is why I only come to you!
Done quicker than expected at a lower cost than originally expected
Vehicle Make : Volkswagen
Should open more locations to take carw of the multiple customers since you do such a great job.
Work was done well; however, estimate of completion was innacurate, as were text updates. Would still use Collision Works. Teague was knowledgeable and efficient, with excellent customer relations skills.
I appreciate how well all of you do at keep me informed about what is happening to my car during the entire repair process.
They were very courteous and provided me status updates in their progress. They finished the work way ahead of schedule.
Did a great job on the window and door but just a lot of broken glass under my seat and on part of my sterling wheel.
Very impressed. Exceeded all expectations.
My vehicle was repaired extremely fast and it looks excellent. I was also surprised to see that the outside as well as the inside of my car was cleaned! This showed be that my car was very well taken care of. I am beyond happy with the service I received.
They were awesome and efficient! Got my truck back detailed and pristine!! -very unexpected
We wish we had been kept informed on the progress as we were told we would be.
Thank you for keeping me informed about the repairs as you completed the work.
Great job! Thank you for completing my car before the estimated day. Very impressed!
Final amount owed was the same as estimated and was finished sooner than estimated. Repairs done are perfect and I will be recommending your shop to others.
Quick and awesome service!!!
The whole experience was great from start to finish. They where promt and kept me updated truck looks just as good before it got wrecked
Great service! Constant reminders and updates on what was being done and how far along they were on progress was a major plus! I will recommend this body shop to anyone who needs their vehicles worked on. Very satisfied!
Staff members were very nice and friendly. My car was clean and shiny after the door replacement.
Y'all did a great job I'm very please thank you again and I'm so glad I got my car back looking so great!!!!!!thank you again from Amy O
I loved how I received frequent updates. My car looks great
The work you'll did on my Honda was wonderful. I was very pleased and i thank you'll for doing such good work. I would recommend you'll to anyone that needs work done on their car. Keep up the good work
You all are great! Quick but high quality. Very professional!
Got to say I was really unsure they could get all the hail dents out, but they did and it looks great.
The truck was pretty dirty when I picked it up. Didn't look like anything was wiped down
I was told it will take 3- 4 days to complete the repair.If I take the car in Monday, for sure it will be ready by Thursday.It was not ready until the following week Wednesday and had to take the car back for installation of a part.The cost was $700 more than what they quoted. The people who work there were very nice and helpful. What happened raises the question of dishonesty and it is not the american work ethic. Martha T
Your team really went above and beyond to help me! Every employee that I came into contact with had great customer service and was genuinely happy. I am a teacher and they offered their teacher discount to me without me asking! (Most companies wouldn't do that!) A special shout out and thanks to Brent, David, Lauren and the front desk lady (I'm sorry I forgot your name!), these people are the ones that ensure that I will come back if and when I need work on my vehicle again! Thank you!
I appreciate how quickly the job was done and the staff's patience in regards to how close to closing time that is was, when I showed up to drop and pick up my vehicle.
The door shuts as tight as new! I put a piece of paper between door and cab and you can't pull it out!! NO AIR NOISE THANKS AGAIN worth every penny?
I enjoyed receiving daily updates. I didn't realize when I gave both my email and phone number for a contact that I would be receiving double the messages on a daily basis. Maybe I missed that in the paperwork? I'm not sure how you could iron that out or if that's even truly a problem. Thanks for the good work!
It was nice that you sent text messages with the updates on repair status.
It looks really good..I just picked it up..I am sure you will know if that is not the case!! Well done k
I was kept informed through every stage of the repair. The car looks great. Looks like new. Thanks
I'm so excited about the service and the performance of the staff.
Repair exceeded my expectations expectations. My X5 looks fantastic!