Everything about the experience was very good. Brit was very helpful and informative and I appreciate the fact that he was so honest about being able to fix the bumper as opposed to having to replace it I will Definitely use you all again and recommend you to anybody who I know needs bodywork on their car
Excellent service from all employees. My vehicle looks great!
Everyone was very pleasant and helpful. Judy tried to get my keys from the towing company.
Excellent customer service and excellent results on the body work.
Vehicle Make : Mitsubishi
The Staff was very pleasant and helpful with both their time and knowledge, especially manager Sean Gommier. I especially liked the updated texts informing me of the updates on work being done. I would definitely recommend Car Guys as it was recommended to me. Thank you ????
You kept us up to date as to the progress of repair and Patty was very willing to talk to us when she was asked. So you have eased up some of our bad feeling about the unfortunate accident. The car is back with us and we move on. ThanK so much.
I'm really happy with the job the always kept me posted on everything they did I will recommend this place to other people they did a great job
Staff was very nice, professional and personable.
The car looks beautiful and work was done before expected.
I will definetly come back if I needed more qork
I appreciated the messages which kept me up to date. The staff was friendly and knew what was being done. The work was great and done according to schedule. Overall a pleasant experience. The
From the first time walked through the door for my estimate, to when I picked up my car, it was a very positive experience! My car looked better than new and the people who work there make you feel as though you are family.They went above and beyond what I expected. A special thanks to the guy that matched up the paint on the trim!!!
Thanks for a job well done and on time!
Absolutely the best group of people I've EVER dealt with. They definitely went further than they needed to. Customer service stops _____ here, and those guys......(and gal) way over and crossed the line!! I don't know who reads these, but you are a lucky business owner to have such a great, diagonal slice of people!! From when you first walk in the door for any estimate, until you pick up your baby, these guys strive on perfection!! (I can't wait until my next crash!!)
Work was extremely well done and Patty was AMAZING in her customer service. Will always recommend your business!!!
Vehicle Make : Volkswagen
The Carguys Team went above and beyond in professionalism, customer service and the work performed, kudos to the team!
Excellent service throughout the experience.
Joe Darryl and Linda made me feel like family.
Thanks Car guys!
Car Guys far exceeded my expectations. Everything from offering to vacuum and tape my window before I even became a customer, down to giving me a finished product of exceptional quality. They even went beyond my expectations in delivering a car that was cleaner on the outside and inside them when I gave it to them! I would definitely return and also recommend this place to others. Jamie was top notch. The only complaint I had was that their Internet system was down for several days and it took me calling every day to finally get an estimate given to me. By the way, I love that my final price was actually lower than the estimate because they did not need to do some work. I felt that this was very honest because they could have easily charge me for more work. And thank you, Jamie and Megan for happily helping me with questions, even though you were technically closed.
The new bumper was not put in its place efficiently.
Well done on our 1999 Mercedes-Benz. Your repair expert's did a outstanding job. Thank you again.
Everyone was very helpful and kept me informed each step of the way. Quality of work was excellent and my car was even cleaned before I picked it up. I appreciate everyone being so nice to work with and the great job!
Professional from start to finish.
Fantastic job. All the way around. Thx guys!
Very kind and professional
The professional team inside as well as the trades orew outside did another fantastic job .They were very thorough, my truck looks new again , am very please & will highly recommend them .
Awesome team! Seamless coordination with rental car and insurance company alleviating stress to the customer. More companies should adopt this business practice.
Perfect job! The car looks amazing! Thanks again.
Very thorough and pleasant to deal with. Quicker than I expected.
Fabulous, fast and courteous service. Truly an A plus shop! Our car was spotless and even the tires were cleaned. Amazing. We will recommend you to everyone. Thanks so much for doing such a wonderful job.
Shawn and his team did a awesome job and in a timely manner , were great dealing with insurance company for me.
Our only negative is that a part didn't
come in on time and we had to pay for a rental for the weekend when no one was working on it.
Great experience, really appreciate the regular communication on the repair process! Thanks
Great service and quick results. Very helpful staff.
Thank You for all your help.
Great job! Thank you Car Guys!!
We were very pleased with the updates we received every step of the way. The personal working there was wonderful
Everyone was friendly and made me feel welcome.
My Advisor knows her job, and is very efficient.
The job looks good.
Vehicle Make : Volkswagen
Great people, great job, and complete customer satisfaction! Thank you.
Excellent customer service and work done was great!
The experience working with your crew was one of the best we have had. The updates you sent to us everyday was a nice touch. If we ever have need for your expertise again, we will definitely choose you.
Glen & Linda C
Appreciate the friendly people and excellent work they do
Got our car a day early - so excited to get it back. Only problem is the engine light is on??? Hope it isn't a problem - wasn't on when we turned it in????
You changed my credit card 50, the day you gave me the rental car I was wondering if you put it back
Or I should go back to the body shop and ask for it?
Everything went like clockwork.Car was ready when promised and the cost was very reasonable.
Vehicle Make : Mitsubishi
Job well done both inside and out--I was not expecting e
Expecting the car to be detailed--thanks
Totally pleased n very happy with your communication to us while the car is being worked on. Thank You!
Stacy worked with me. She was very professional, knowledgeable and detail oriented. She handled everything in a timely manner. The repairs were flawless - beautiful job. I would receive Car Guys Crystal River to everyone I know. So happy I made a u-turn and pulled in for an estimate.
Richard was professional and my car looks brand new.
The car had improper gaps under hood. Now there is a rattle because of the improper fit. Some adjustment needs made. I was concerned that the previous repair that left a bucle in the front bumper cover. I was told to bring my car back to have the smaller bucle removed so I'll will take the car back in 30 days to have this done. I was not at all satisfied with the hood alignment. However the assured me this could be adjusted when the car is returned for the buckling issue.
A service, completely satisfied, will use car guys again!
You have a very attentive and cheery office staff. December explained the process, communicated with my insurance and kept me updated through the days. Your other office staff were attentive to my needs whenever I called to get something from my car that I had forgotten to remove. I couldn't be happier with them.
Everyone did an awesome job. Thank you very much.
Hope to not see you again but I'll be there if I need to be!!! Thanks, Martha S
Great job and great service.
For first time in a repair shop, was called and texted on everything being done tell they finished. Thank you It was also nice having the rental car right there
Good experience thank you
Great staff. Kept us informed during the entire process.
This is the second time we came to Car Guys, with two different problems. We are very satisfied with the services you provided to fix our vehicles..also your prices are affordable.
The car guys team did an amazing job . They were efficient and got our car finished exactly at the Time promised. The text alerts were very helpful. Our service advisor Mike Deeter was awesome and extremely helpful. Thank you
I was very satisfied with their work. They were very sensitive to my needs at a very difficult time after losing my husband. The car came back to me in beautiful condition. I appreciate their work, their service, and their professionalism.
Stacy is super sweet and awesome! My car looks amazing and the staff is always so nice.
courteous and helpful group. car never looked better.
Vehicle Make : Land Rover
They were fantastic, quick and professional.
Very quick turn around from drop off to pick up. Work done to vehicle was excellent. Personnel kept me informed and up to date throughout whole process. Very pleased.
The constant communication was very much appreciated. They took the guess work out of the whole ordeal and set my mind at ease.
Mark took care of us great job!
mail to me your check for the one hour of body labor that was not on my estimate
About 51.00 Thank you
Easy, straightforward, with excellent results
Larry kept me informed throughout the whole process.
Brad did a super job of updating us weekly. This was a new experience for us and we never felt we were left out. It was almost as if we were right there overseeing progress. We felt included.
Thanks ( Brad ) for turning a bad experience into a good one.
PATTI and NATE. 4/28/27
The car looks like new again in the front. Thanks for the good job you did and the promptness in which it was performed.
Work and support through the process was excellent.
I liked the daily messages updating the progress! Also very happy that the delivery date was met as estimated. The work was done very well and would recommend your service anyone requiring car repair!
Mike was very helpful and completely satisfied me overall.
The employees were extremely nice, and went the extra mile. Did very amazing work!! And was not expecting the car to be so clean when I picked it up, the fix and car looked amazing. I loved the text message that keep me up to date on all the steps as it was happing. Thank you so much :)
Only place I'll take any vehicle. Great work Everytime.
We were constantly advised of updates to the progress
Of our repairs to our vehicle. The expert care we received
made the trying experience of the accident a great deal easier
To bear, knowing we were in good hands with our vehicle situation.
Thank you for everything.
Justin is always a pleasure to work with. Professional and understanding of our needs and situation.
The repair looks beautiful! Actually PATTY's tip (about the name of the other drivet's ins. Company that first day at Car Guys) enabled my ins. Case worker to track down the driver's responsible ins. Information. My car was cleaned and shined up (better than they do at the car wash) upon return to me. It is such a nice touch. Thavk you so much. I will always recommend Car Guys.
Great and speedy service.
Thanks for the cellphone updates, loved it.
Great work love the communication process
I only had what appeared to be a small dent bit everyone was very pleasant and helpful.
Chris was extremely helpful in walking us through the process of how to work with Geico who insisted we take our vehicle to Douglas Collision. We used his advice security a check from Geico and then I had the vehicle repaired at your facility. Thank you very much, we also appreciated the updates via text as the work was being performed. That was a pleasant surprise and new experience for us.
Your staff was truly fantastic in every way ! You guys were hard working, organized, friendly and truly perfect ! Thank you so much for a great experience !
Teresa was very helpful and provided excellent customer service. She insured that i was satisfied with the work conducted to my vehicle
I would Highly Recommend to everyone They did a Fantastic Job and also Very nice Kathryn K
Great job. I will definitely recommend you to others.
We have done little driving with the repaired Honda; however;
The car looks good and the air works and driving is very
smooth. If this continues, we will be extraordinarily happy with the
overall repairs. Brad was terrific and on top of everything. I was
Vehicle Make : Mitsubishi
Car looks great!! Communication was excellent .
I was treated so kindly when I was there. My part for the car was ordered and arrived very quickly. I was told to just bring the car in and they would put the taillight on . I went in the next morning and it was done in fifteen minutes . I couldn't believe it. I have had work done before other places, but it was never so painless. I would have repeat work done there anytime. Thanks so much!
Vehicle Make : Volkswagen
See text message to Kurt Watts
Excellent customer service and care. Communication was excellent and I was kept informed from car drop off till pickup. Work was also completed ahead of schedule.
very nice people to deal with.
Not high pressure sales people, but nice pleasant
Your work was as good as it gets.... from the beginning to the end. Very Professonal !!
You did a fantastic job and If ever I need you again I will call you.
Great job, fast work, very reasonable price. Also, it was very kind of you to take my car for repair a week earlier than scheduled, and I really appreciated it! Best regards, Suuzen A
Vehicle Make : Volkswagen
Sean and his crew did a top notch job and delivered ahead of promised completion time thanks!?
From beginning to end the experience was just great. From original estimate to final completed car was wonderful.
Car guys kept me informed and help to feel comfortable with repair. Mike and Kim were always there to answer any questions and insured me that they will be there if I need them. The work is guaranteed for as long as I own the my Kia. Thank you, thank you thank you,
Thank you all so much. You made stress free.
Mark was super efficient and professional! The team did a wonderful job replacing my Saab hood and I'm so grateful they took this job on. Thank you, Car Guys!!
Vehicle Make : Oldsmobile
Very good service, prompt with time. Kept us informed. Good service & good work.
Everyone we spoke to at Car Guys were beyond courteous and welcoming!! Will definitely not only recommend you, but come back!!
Above and beyond in customer services
My car came back to me beautifully detailed and before scheduled time Larry was definitely on top of the job that needed to be done with my vehicle and kept me well informed I am very happy with the results and completion of my Hyundai thank you for a job well done from your team
Kept me informed step by step. That was so important. I am pleased with the service.
Yes your team did an outstanding job
Job Well Done THANK YOU
Joe, Mike and Linda are wonderful. My only disappointment is that one of the tow truck drivers or someone at your establishment stole a key chain frostie off my key chain that entitled the bearer to a free small frostie. A small thing, but it was a gift.
Very pleasant experience, friendly, and professional. I would recommend them any day!! Thank you for quick return also.
Very happy with everything! Thanks for everything!
I was very nervous about taking my car to someone I didn't know. However Car Guys went beyond my best expectations. The shop was clean and the staff was very welcoming. I loved the daily updates. When I picked up my car it looked great and they had gone to great lengths to make sure that the repair job was perfect. I give them an A from start to finish!
Excellent work, excellent service, timely and friendly.
Fast repair. Great service
December and JR made everything so easy! They left me know what was happening along the way. And they told me when my CR-V should be ready and they were a day early! They worked with my insurance company and made the experience hassle-free! I would recommend them to any and everyone! Thank you so much!
Excellent service. Would recommend them to anyone
This was not my car, it was my daught's car. All of these texts and phone calls should have been sent to the contact number (my daughter). I believe she is satisfied, but she will definitely let you know.
5 star service! Professionalism, courtesy, respect, satisfaction, communication, excellence! By far the BEST in the business. Thank you!
Stacey went above and beyond !! She helped get me the parts i was wanting for my car. She would call and check in with me. The only positive experience dealing with this car accident. My car was fixed quickly and I couldn't be happier with how it looks. They even washed and vacuumed my car! So happy with the whole car guys experience!!
I really appreciated the updates. Brad was awesome and I'm glad I got to work with him. I would recommend you all hands down.
They were helpful, courteous and kept us informed at all times.
Vehicle looks like new. Great job by all involved.
Really great customer service
Your the best. I will recommend you to all my friends!!!!!!!
Everything thing was affordable. People communicated through phones,emails update and the people were nice .
Stacy from car guys gave me premium customer service every step of the way! Called/texted me every step of the way. I would refer car guys to anyone with collision damage due to my satisfied situation. Thank you for all the good work an thank you Stacy from car guys
Excellent repair at a fair price
Folks were very friendly and helpful. Will definitely recommend this Car Guys location.
Amazing experience! What more can I say, Ted and the rest of the team went above and beyond. This car is my baby and getting her damaged was a nightmare but these guys took care of her and did a flawless job! Simply amazing
My car looks like a totally new car, i had great service, updates that were right on track and very progessional service.
Eric Kanowitz has reassure me that all the damage would be properly repair and within a timly manner. He did excatly what he promise. Being a single woman dealing with damage to my car is not always a easy process and most of the time I feel like I am being mislead and taken advantage of. I can truly say this was not the case with your shop. I would recommend your shop to all my friends and family if they ever needed any repair. I just wish you dealt with engine work. LOL
Thank you for everything
Amy Elaine Petrie
auto body technicians are professionals.
Fabulous job in a timely fashion!
Very good job ????????I'm came back Monday because , my car have little problems that ok .
Too bad others don't follow the Car Guys way of doing business! Everyone is professional, patient and totally capable, as well as genuinely nice! A very rare mix in today's hurry up and make money way of doing business. Car Guys is awesome!
Everyone was great. Very happy with your service. Loved the detail and the clean inside. Will use you again. Thank you for the job well done.
Everybody very friendly. The job was done as I was told it would be. Very satisfied.
No surprises, curtious knowledgeable staff that were pleasant and helpful.
When I left my car, my power seat was in good working order. When I picked it up, the seat was broken and I was told it was my issue to deal with. I could not reach the peddle safely to drive.
Overspray of white paint that I had to clean off myself.
Will share my concerns with Allstate as they had recommended your services as reputable.
Car guys did an amazing job on the body work of my car. They were also very understanding and patient with my needs
Guys were so nice. Car was clean. Looked like nothing ever happened.
Very impressed by the customer service and quality of work. They also went out of their way to make sure my car was completed on time. I would highly recommend them to anyone in need.
Car Guys, you did an excellent job!!
Thank you so much for the repair and for cleaning the interior anand exterior! You all made this such an easy process from start to finish! I felt you all went above and beyond when you offered to drive me back home after my intial drop off! Thank you so much!
Repair was perfect!! The cleaning of the car was extra special & appreciated!
CarGuys was very professional and very swift about completely repairing my vehicle on schedule time,plus i didn't have a way to pick up my vehicle on time and they deliver it to my home, i give CarGuys 5 star rating thanks again
Jeep looks great - just like brand new!
Everyone I dealt with was very nice and courteous. I liked how I was well informed throughout the whole process.
Was happy with the work and prompt service, thanknyou
I think there is excess air noise around passenger front door that was repaired. Seal around door does not seem to be as secure and road noise is much louder than before accident and repair. Not pleased. Would like it to be looked at and fixed properly. My car was quiet; now it is not.
Vehicle Make : Volkswagen
The job was done quickly. So far, everything seems to be perf Ct. the car looks good and was given back super clean.
Service was timely. Repair looks like news.
Awsome, friendly and professional people, excellent ****..
I appreciated that you hounded Entreprise Car Rental to get someone to pick up your customers. It shows your dedication to your customers. All repairs were done to the utmost satisfication and we were kept informed the entire time. Thank you
Your staff was very professional,they keep me informed throughout the process. Larry was a great staff member. Thanks
THANK YOU!!! THANK YOU!!! For fixing my car back to way it was so good you can't even tell it was ever hit!!! Best car guys ever!!
My experience with Car Guys was by far the best collision repair service that I have ever had. very good price along with fast expert repair work. The entire time my car was in the shop I was receiving day today text messages about the progress and then when I picked it up it had been detailed inside and out. First class operation and thank you too Justin and the ladies up there for all of your help.
Vehicle Make : Volkswagen
I do NOT have my car. Yesterday someone called and said it was ready. He said that Car Guys was waiting for Progressive to okay the final payment. He said he would call me and let me know when I could pick up my car. He has not called. Again, I do NOT have my car. I still have the rental. I truly hope you still have my car and that I will not be charged for the two extra days for the rental since you are closed Saturday and Sunday. Do you really want me to fill out this survey??
Please contact me at ****-****-xxxx ASAP to let me know what the heck is going on.
Justin and Stacy were super!
The three girls in the office were FANTASTIC. I felt bad when I came in because I was the cause of the damage but they made me feel good instead of stupid. They are your assets. Overall, I am extremely happy with the repair and everything involved including the emails which were a nice touch. I would recommend this office 100% of the time.
Really appreciated the status updates and getting car back days earlier than expected. Loved car being washed also. The repair seems to have been done very well. Thanks, CarGuys.
Kim was always friendly, informative and patient on the phone. Mike was respectful and worked hard to get the job done to keep my rental car cost down. I very much appreciated that. They kept me well informed .
Awesome!,,,from start to finish..and completed before scheduled time. Interior cleaned as well. I couldn't have asked for more. I would recommend you to anyone who might ask! Thanks for all the countries extended to me as well.
Your team did a great job and we were very happy with your work. Don't change anything.
To Mr . Sean thanks a lot for helping me out! He did a very good job dealing with the insurance company. He always keep me informed about the repair process of my car. He is such a nice guy to deal with. My Honda looks great its shiny and very clean when i got it! Also thanks to Ms Stacy. Finally, i would not hesitate to recommend Car Guys at Crystal River for your auto body repair needs.
Very professional and helpful.
The work was done good but the cleaning up was not good inside the engine and door area there was dust that came from the repair that was not clean body work carries a lot of dust so when a job is complete cleaning up is a big deal to me.
....Thanks to all of you, Especially Britt and Linda....making me feel a BIT less OCD....you made the whole repair/rental situation a LOT less stressful and answered all my concerns....will always absolutely refer folks to you anytime they need your services..........Keep up the Great work and Attitude.....Paula
With the exception of having to drive 40 minutes again to have some minor issues completed (which I will do at a later date), my experience with your company was excellent.
Awesome people!!! Honest, trustworthy and they got the job done in no time! They will be at the top of my list if I ever need repairs again.
I was very pleased with my experience with Car Guys. They went out of their way to be very helpful with everything.
Bad paint trash in paint should have let me come c u to tell u what i needed no reason to paint my drivers door and dust all over car still thats y trash is in paint must clean dust to get good clean paint job my name is craig u worked on a 2015 sentra call me at 8572767 if u r worried about it will put a review on Google soon and as of now not too good
Excellent customer service. Did a beautiful job.
I was very pleased that my car was done on Friday instead of the text message status of Monday completion because this saved me over 100 in car rental costs. Also, my car was clean, both inside and out, when I picked it up. Good Job! You will get my recommendation to others that need car repairs.
Car Guys was fast, super friendly, and fixed my car so well it's hard to believe it was wrecked. Awesome job.
The car was so clean when we picked it up and the customer service was excellent. Our car looks brand new. Thank you.
Best experience I've had especially considering the unfortunate circumstances.
You guys are awesome! Excellent customer service from start to finish. Thank you for your excellent service, especially to Michael Deeter! I will definitely recommend you guys to everyone!
VERY SATISFIED WITH YOUR WORK. I CAN'T BELIEVE HOW MY 2003 HONDA LOOKS LIKE NEW. THANKS, Gayla S
Thank you for the beautiful job you did.All of you were so patient with me. Thank you.