It was a pleasure dealing with the staff at Car Guys in Lady Lake, Fl. The repairs were done to my auto in the time stated by staff.
Shawn & Stacey where very professional and efficient.
The customer service I received at Car Guys was nothing but perfect, especially having to come there due to a car accident. Justin Paul did a great job at explaining the process and took his time making sure all T'S were crossed and I's were dotted before I left. The text message updates were just what I needed for ease of mind that my car was being taken care of and it's status. Not only that, but the body work completed was quality work! Thank you for your excellent team!
Very friendly and delivered what they promised when they promised.
First time I used car guys they did a great job I will recommend to my friends
There needs to be better communication on when the repairs will be done. But the work is AMAZING! My car looks like it's brand new.
The text/update email system didn't work, but the repairs were complete quickly, so it didn't matter.
Vehicle Make : Mitsubishi
They kept me updated and were professional.
This company was by far one of the best companies I have dealt with. Theybkept me informed an helped to make my situation pleasant. If anything else is needed in the future I for sure will use Car Guys again and recommend them to people.
The process was effortless.
What a professional run organization it's such a pleasure to see people today that work with integrity and honesty and deliver what they say they will. hopefully I will never have to use a body shop again but if I do the only Collision Center I would ever consider would be Car Guys.
Professional, precise, as promised
The Associates were professional and friendly. Namely, Kim and John assisted me and the part ordered for my Car was installed and so far works perfectly. So, I am satisfied.
Car Guys number 1 just like **** monkey
The staff was very professional and helpful. Their repair work was excellent.
Kimberly was great. Very efficient and supportive. It was good to know my car was in good hands. Would definitely recommend.
Everyone made it so easy. They were so kind and helpful. While the accident was bad, the Car Guys made it bearable with comfort and their professionalism. Give them a raise.
I very pleased with the customer service and how you kept me abreast if the work that was done on our vehicle. I am looking forward to doing business with you again.
Steven was friendly and accommodating. Angela with Enterprise was very friendly and helpful. Thanks!
The repair appears to be an excellent job, haven't had a chance to completely check yet due to the hurricane. The best part of my experience was assistance given by Mrs Govern in guiding us thru the procedure and the email updates that we received daily on where the repair stood. Repairs were even completed a day early so that we could at least get the car home before the hurricane actually hit.
USAA chose an excellent partner.
Quality of the work done was excellent. I was kept informed by the progress with a daily email. The staff explained the process of the repair and defined what was to be done. The car was dellivered before the promised time
You guys were amazing from minute one! Thanks so much for being so quick in returning my vehicle to me! You went above and beyond sparkling up my interior and exterior! I will totally recommend you to anyone looking for your services!
I was amazed by the whole process. Everything was handled professionally but the staff were friendly. I would definitely recommend Car Guy's to my friends and family.
TELEPHONE UPDATES WERE MUCH APPRECIATED. THE CAR LOOKS GOOD.
You guys are the best. You made the repair process so convenient for us. We will recommend your company to all our friends.
Everyone was very nice and professional. Car looks great-exceeded my expectations and was ready before promised. Highly recommend.
From start to finish, it was a great experience.
Great people to work with
Very accommodating and professional at the same time very friendly. Appreciated the update-texts.
Was very impressed!!! I appreciate all that you have done and an accident is very stressful but you made the repair of my vehicle stress free for me!!! Thanks so much. I will definitely keep your business card for future reference if needed.
Everyone is great, you can tell they love what they do, so that shop is doing something fight!
Looks like a perfect job so far! Work done quickly and finished before estimated time. Car was detailed and looked better than new when we picked it up. Pricing was extremely reasonable and service people were detailed, qualified and professional. 5 stars
The work was good but I did not expect it to take as long as it did. You did keep me informed and I would recommend you to others but it took a month
Great experience, thank you!
Vehicle Make : Mitsubishi
Everyone there is extremely helpful! I will recommend you guys to all of my friends!
The repair was fine. However, y'all left the driver side window down and the rain flooded my car. Now it's soaking wet in the floor board and smells like crap. Thanks a lot.
Excellent repair work and even better customer service!
The people were fantastic everyone was knowledgeable and helpful. We would recommend them to anyone needing repair work. Enjoyed the daily updates.
Very well don work. Very well done. Will recommend your work to anyone.
Thanks to you and Collin for his great help and interest.
My car was returned to me looking like new. You did excellent work. I would recommend you to anyone.
Went way above and beyond what we expected. Cullen answered all of our questions before we could even ask them!! This is a class outfit and one I will suggest to others in need. Thank you for everything!!!!
Kim was very helpful with explaining every step of the process.
I was very satisfied with a "job well done" and especially informing me of your progress on my vehicle and when it would be ready for pick-up. Thanks.
Rapid response and excellent job. Exceptional organization of the facility and easy to work with.
Very efficient, timely and courteous.
All together a very pleasant experience.
You exceeded my expectations. Thank you
Awesome service! We will definitely recommend them to anyone who may need collision work. Enjoyed meeting Linda Farmer, who treated us with class.
You're efficient, fair pricing, accommodating, and great customer service.
You folks did an excellent job.
Everyone from the time I walked in was professional.
My truck looks great can not even tell it was
In an accident. Job well Done!!!
This is my second time having my Toyota in your shop I was pleased with the first time and I am pleased with the second time you have a very awesome group of men and women working for you your's truly Dorothy S
Great job. Look like new car????
I do have a problem with my doors being hard to close.
Was ready early and they did a great job again. Second time we have used them, both times were great!Thanks Tom and Barbara
You did not replace the hoks that hold up the rear window shade
All employees were super nice and helpful. They were so respectful. My whole car was clean, i did not expect that. I will tell everyone i know about car guys. Thank you for a great experience
Outstanding work. Auto looks great
Everyone was so nice and friendly!! Answered absolutely all my questions since I have never been in a car accident situation before.. will definitely return! (But hopefully won't have to.....)
I would highly recommend car guys they have gone above and beyond any business I have ever dealt with, first I did not want to go in to the office while my hubby handled the car repair so I waited in the car with the windows down and fan on when the store manager came out and checked to see if I was ok and offered me a bottle of water I refused it because I was fine and had water he was genuinely concerned for my wellbeing how awesome is that? Second, the car needed repair work to the bumper these folks at car guys did an awesome job on the the repair work my car looks as good as new. Customer care was excellent and the updates were beyond any thing one could expect the messages kept us updated at all times and we knew just what they were doing every step of the way. kudos to the Car Guys Team! I highly recommend them to any and everyone!
Great customer service! I will recommend them to all my clients!
All of the service reps should be as nice as Cullen Kehoe to work with. Just Wonderful.
Your employees are awesome!! My car was fixed in less than a week! The two ladies and one gentleman up front were great! Friendly, courteous , helpful and thorough ! Thanks Car Guys????
Yes. We do need a radio knob lost in cleaning replaced, but I understand it was ordered. We are happy with the repair.
Extremely happy with the job.
Liked being sent emails on their progress. Every one was very helpful & great especially Sean.
Prompt service work was done on time and done very well
I was extremely appreciate of how nice everyone is and being kept up-to-date during the process. The best collision repair I have every had to deal with.
I am well pleased with the repairs, and I will recommend your service.
Every person I dealt with was awesome. A pleasure talking to and dealing with them.
Vehicle Make : Volkswagen
Thank you, my car looks like new
Very pleasant experience. Dine in very timely manner
Did an awesome job!! Did everything in a timely manner.
The display of courtesy and professionalism by the ENTIRE staff was unlike any experience I have ever had with car repairs. From the moment you walk in through the front doors to the end when you are picking up your keys is an ABSOLUTE pleasure! I'm a tough cookie to please. Everyone knows that about me. I have very high expectations when it comes to customer service and Car Guys exceeded them. I will recommend them to everybody I talk to and I have a big mouth. Lol
Staff was very courteous and keep me informed to the status of the repair. I would recommend them to anyone and have.
I had an issue driving it home but it was rectified immediately I want to thank them for everything they've done and I would recommend
My car looks great ... Thanks
I was very impressed with the service I received. Your staff is First Class
Everyone was very polite...friendly...and professional...and the work was done quickly and perfect...My van looks better than new...Thank you
Very impressed with Car Guys. They are the most friendly place I have ever been to. They kept their word and my car looked brand new. It was so clean. Not what I expected. Will never go anywhere else.
Worry free! Thank you for all the attention and prompt coordination of service!
Being kept informed is the key. I was kept abreast of what was going on with my vehicle via text messages, and this made all the difference. I didn't get it back on the exact date it was promised, due to a part being unavailable, but I was made aware of this. My experience with your company was positive one. Thank you.
Excellent and very professional.
The van looks beautiful and they even detailed the interior and helped to remove the spilled gas smell on the interior from my scooter. Plus, when they found my memorial vanity plate on my old bumper, they called to give it back to me and even helped install it on the new bumper. Excellent customer service!
Sean is the consumate professional. He knows his business, is personable and delivers exceptional customer service while the shop does excellent work.This is the winning formula that brings customer loyalty. Thank you Car Guys.
I'll recommend to all of my friends.
Extremely happy with the work and especially the professionalism of Justin, he went the extra mile, and it really made me happy. THANKS JUSTIN.
The lady at reception was nice and friendly. Made my short wait time to go even quicker.
Only the front wheel rim was missed, is scraped and needs replacing.
I was amazed at how the car looked. They did a great job and I will recommend them to friends and family.
Very professional and timely. Clean shop and lobby area. The work on the car looks great plus the wash and vacuum is a nice touch.
Thank you for the very professional expert work on our corvette. The car looks GREAT, again, THANK YOU!!!!
Vehicle Make : Mitsubishi
I have never been treated better or more professionally by any place before. Justin kept us apprised of the progress of our car even through the Hurricane. He always had time to talk to us and answer questions and usually was more helpful than my insurance company was. Once we found that we would settle with the insurance company and retain the car Justin was right there for us helping to make sure we could still fix our car. Linda in the front is wonderful because if Justin is busy as the shop usually is she would always help to try to answer any questions she could and has been right there for us along with Justin. I have already been recommending our local Car Guys Collision to everyone!
I asked for the new tires and Rim's to be put on the front of the car. And they didn't. I am not an able bodied person who can change it myself. Now im going to have to pay someone else to do what I asked to be done.
All the people I had contact with were very professional. Email updates were very helpful in keeping me informed of the progress on my truck. I gladly recommend you to anyone who needs body work done.
When picking up my vehicle it was still not completely fixed to my satisfaction. They had to take it back into the shop while I waited to make an adjustment. Also there were a couple of spots that were overlooked on the paint which I will have to make another visit to have it taken care of.
The process was entirely stress free. Everyone was very very helpful. The site itself was clean and very welcoming.
Yall went above and beyond with cleaning and repairs and stay within the estimate
5 weeks for a 10 day project.
Dropped the ball, badly!
Didn't communicate, return calls. At the end, after
several false/shoddy completions, DJ, Ops Mgr, stood up and admitted
need for 'clean-up', and the claim was finished, satisfactorily...
My car looks brand new. I'm very pleased with their work and efficiency. They finished in a timely manner and cleaned my car. I'm very happy. Car Guys worked on my Granddaughter s car and did a beautiful job that's why we went to them
Good communication. I always knew what was going on.
I was impressed with December's help in working with the insurance companies and keeping me informed all the way. It was great working with Car Guys. They did a beautiful job on my car.
Car took longer then expected but they made it right with rental and did great job on repair.
The best service ever. You guys are the definition of "service ".
Thank you b
Car Guys took me in right away. I didn't have to wait. They got right on the task and were very thorough. They also kept me updated through email and phone calls on the progress of my car.
Although it took a little longer than expected, we are very pleased with the work. Justin was great at keeping us informed of the progress and dealing with our insurance company. And my truck was detailed inside and out when I picked it up. I won't hesitate to go back to them.
Very professional and quality looks outstanding. I was pressed with your handling of the last minute snafu.
Very friendly and professional service. My car was ready much sooner than I expected. The damaged areas looked like new. They also washed and cleaned the vehicle before returning it which was great. Repairs guaranteed as long as I own the vehicle. This was also one of the cleanest body shops I have ever seen.
Culin was my service manager. He was thoroughly professional and I trusted his judgment regarding the repair of my car. As it turned out I was completely satisfied with the job done and it was completed in a very timely manner. The front desk girl, Erin, also was right on the ball whenever I called to check up on it.
Great communication. Fast service. Car looked like new when picked up. Thank you
Good people. To work with
I'm very pleased with the overall experience to get my truck looking like new again. Of course, I was not able to watch the job being done but the end result is terrific. Patty Hauth, my estimator, and the lady (Erin?) at the front desk were very helpful. Thanks for a job well done!!
The car looks terrific. Thank you. Your staff is so courteous. Thank you.
PROFFESSIONAL staff great experience all around thank you all sincerely terry d king
I love this company. They kept me informed everyday on the status of my car. Also the staff is awesome. They really care about their customers and getting the job done quickly.
Jim and the rest of the staff was freindly and helpful.couldnt ask for a more professional group
I will definitely recommend. Erin and Patty were WONDERFUL, kind and helpful and my car looks GREAT.
Everyone was very professional and i would recommend to others
The Buick looks great thanks again for a job well done. Ron Davis.
Job was done to my satisfaction and faster than I expected. Great service reps. Always feel at ease when dealing with your company.
Good job timely updates & courteous actions from Erin & Cullen
I thank you for your prompt repair. I really like the frequent update texts that keep me informed and decreased our anxiety as to what was going on and when we would back in our own car. Thanks again. ????
Vehicle Make : Volkswagen
after my wife got home i noticed a mark from a buffer took a little spot off paint right below the left tail light pissed me off it is really noticeable in the direct sunlight
Great process from beginning to end. I appreciate travelers recommending your business, as the process was uneventful.
I have referred two customers to you to have their cars repaired.
That should say something about how satisfied I am.
Kirk is outstanding and gives outrageous customer service.
The Car Guys delivered on time and my car was looking like brand new.
The updates I received keeping me abreast of the status of my car as
It went through the repair process was unexpected and truly appreciated.
Thanks again Car Guys you hit another one out of the park.
Kurt was great in taking care of my car in a short time and would recome your service to
anyone that needs body work done
Friendly professional on time overall a wonderful experience considering the experience
completely satisfied with al the service I appreciate the way they helped me with a ride home and every thing.
The car looks great!.
Thank You Mary C
Everybody I met was most helpful and a pleasure to meet. I would not hesitate to recommend Car Guys to anyone who needed the service you provide.
Excellent at keeping me informed. Great customer service. The repair work looks very satisfactory.
They were so helpful and knowledgeable. What an excellent job they did on my car! The service is above and beyond great.
Vehicle Make : Mitsubishi
First my seat (drivers)broken. Rear hatch misaligned gap at top, left hitting car. Rear bumper cover loose and not straight. Under hood missing pieces for hood. Pieces hanging. Roof has dent. Not fixed or painted. And that was noticed in first walk around car. Pieces of roof broken.(track) the drivers seat is a danger!!!!! Please call me or I can/will be there Monday AM. D.Shea
One suggestion is to allow your customers to drop their rental car at car guys. Make arrangements with rental companies to pick up the car at car guys without it being the customers responsibility if something should happen to the car from the time it's left to the time car guys gets it. This has been the practice at every other body shop I dealt with in the past. Although not in the wacky state of Florida. Was inconvenient to drive car to enterprise and wait for a ride back to car guys. What could have taken 10 minutes too over an hour.
Beautiful workmanship and dealing with Justin was very easy and pleasant. And how nice that my car was cleaned inside, I was so surprised. Totally A-1 positive experience. Thank you Car Guys ????????
Kurt is terrific, the car looks great and I thought your price was fair. Well done.
Just need to remember if you say you will call customer to do it.
Very happy with the work and the courteous staff that helped me.
Vehicle Make : Volkswagen
From the beginning, the service was exceptional - from EVERY individual!
Thanks so much!
Quick and courteous. Can't beat that
Every one I talked to was professional, curtious, and friendly. Nice to encounter during a difficult time. :)
Just wanted to thank everyone for great service and a job well done!
I was very pleased with my service and would gladly return as a customer and refer any of my family or friends.
Thanks for making it look like new again.
The entire staff, especially December were assume! They demonstrated flexibility and compassion. A business with old fashion values is hatrd to find these days, but Car Guys fit the bill!
I have never had such great communication.
Justin was awesome. The truck looks like new.
The car looks amazing...like new again !!! Excellent work guys... Cullen gave me a very comfortable sense that the car was in good hands and i could trust him. Very kind & resourceful gentleman. Also the gal with long hair at reception desk was also upbeat, knowledgeable and kind...she made me coffee too. Thank you all &I I give you all a 10+ rating !!! ????
Great customer service from the receptionist to the worker restored my car.
Everyone was so nice to me and my car looks brand new! This is such a professional place of business! Linda and Justin rick! We are so very pleased!
Edna & Lance Hunter
It looks great! No visible evidence that it was ever involved in an accident. The door fits like factory new and I can't see any difference between the new paint and the original paint. My vehicle was also a lot cleaner than when I dropped it off.
Excellent Customer Service. Very pleased with the repair. Will refer and use again!
Veryy good job....and so helpful to give me a ride to and from the work shop as I had no other means of transportation....Thank you for that extra courtesy...and thank you Lind for your assistance..
We were very happy about the entire process in to the great staff that we met. We would gladly recommend the Car Guys to anyone.
Mr & Mrs J Ricciardi
I will recommend you to our friends
Thanks Patty for your fantastic customer service! I appreciate everything that you did for my wifes Prius and now our sons Camry! Cant imagine anyone providing a better experence! Thanks for everything,
Everything from beginning to end went well and I was alway's kept informed about the progress of my car.
The text message I received were confusing as they were out of sync with the actual progress of the repair
I answered the complete survey as 10.
When I picked up the car it look like it did when I first bought it and took it out of the show room. Your representative was very professional And knowledgeable.she also kept me up to date with daily text messages. I would not hesitate to recommend car guys to anyone who needs to have collision work done on their car
Your staff was friendly, courteous and knowledgeable. I actually enjoyed the experience and feel I received a fair price for the work that was performed. I would use Car Guys again and recommend it for automotive body repair work.
Good service. Would recommend and/or use again
Communication was vital by letting me know exactly what was going on. Giving me a pick up date so I was able to plan my days because I had my own car back. Thank you for the fine service.
I brought my car to your facility and all was completely and clearly explained to me.
I was given an estimate and arranged to have a part of the work done, right hand outside mirror cover replaced. Was told to come back on a specific day and all would be ready to install cover. I did call back and said there was a $500 thresh hold for my insurance and the final estimate did reflect this. Came back to have cover put on it was never ordered according to your representative. Went through the process again and the cover was ordered. Came back, as notified, the wrong mirror cover was ordered. Needed to come back again to have the correct one installed at a later date satisfactory. The workmanship was acceptable but there was some confusion on the process.
In the end I would not hesitate using and recommending Car Guys in the future.
Everything was done professionally with a very knowledgeable and courteous staff.
Car looks great and really appreciate the wash thanks to Kurt for keeping me informed
I am satisfied with the worse repair & the timely, I get my car back before the estimated time that I was originally given.. :-)
I was satisfied the job they did and the girl who stayed in contact with us I believe her name was December was great, very friendly and courteous.
Vehicle Make : Mitsubishi
The process of fixing my car was very smooth and fast. Great communication by emails. Will recommend to anyone else who needs work done!
These guys are the best. They finished my repairs 2 days earlier than expected. They did a top quality job. Finally my car was immaculate inside and out when I picked it up.
They did a great job! The customer service was very friendly and helpful!!
Kim was very professional and very kind. Tried very hard to give us best results for the best price. My car looks great! Car Guys will be my go-to collision center for any repairs I may ever need.
You all walk on water (in the summer! Regards
Great people to work with. I immediately have them doing another repair job on our second car that I've put off for awhile. I will recommend others to use them or a at least get an estimate there.
Everyone was helpful, courteous and supportive. The work was done on time. An excellent experience!
The reprinting was very good and fast. Only concern was the cost which was slightly higher than I anticipated.
Car Guys went over and beyond my expectations in great service. They made it extremely easy to help with my rental and besides the great repair job they even totally detailed the inside and outside of my vehicle!
Missing part in my car. Could have b a mistake easy to fix...will update as soon as i get it back
I always feel very important and taken care of when dealing with car guys, I would recommend and insist on my friends and family going here. Thank you
Nothing worked out. Was a really bad day for me because of the screw ups at car guys. My car is not done and I have to go back. I'm not posting anything else til I am a satisfied customer.
Everyone was great. This is my second repair in 4 months, and both experiences were wonderful. Everyone was courteous, efficient and very professional. They made a stressful time much easier. I recommend Car Guys without reservation!
The car looks better now then before I had the accident. Thank you for making a bad experience better.
You kept me informed every step of the way which I really appreciated.
When I picked up the car (it was completed a day early - yeah!) you had cleaned it inside and out - that was a pleasant surprise.
Patty provided me with a ride to and from my home which saved me from having to call a neighbor. The install looks great. Couldn't have been easier or more pleasant to deal with.
Very happy. Car repair is great. The detailing of my car was really a wonderful surprise. Thanks
They made a stressful situation a whole lot easier! Couldn't ask for a better job or better people, thank you !