Awesome people!!! Honest, trustworthy and they got the job done in no time! They will be at the top of my list if I ever need repairs again.
Bad paint trash in paint should have let me come c u to tell u what i needed no reason to paint my drivers door and dust all over car still thats y trash is in paint must clean dust to get good clean paint job my name is craig u worked on a 2015 sentra call me at 8572767 if u r worried about it will put a review on Google soon and as of now not too good
Excellent customer service. Did a beautiful job.
I was very pleased that my car was done on Friday instead of the text message status of Monday completion because this saved me over 100 in car rental costs. Also, my car was clean, both inside and out, when I picked it up. Good Job! You will get my recommendation to others that need car repairs.
Car Guys was fast, super friendly, and fixed my car so well it's hard to believe it was wrecked. Awesome job.
The car was so clean when we picked it up and the customer service was excellent. Our car looks brand new. Thank you.
Best experience I've had especially considering the unfortunate circumstances.
You guys are awesome! Excellent customer service from start to finish. Thank you for your excellent service, especially to Michael Deeter! I will definitely recommend you guys to everyone!
VERY SATISFIED WITH YOUR WORK. I CAN'T BELIEVE HOW MY 2003 HONDA LOOKS LIKE NEW. THANKS, Gayla S
I appreciated that they left my car cleaner than when they brought it in. Almost made me forget I spent 500!
Friendly, Polite, went avg and beyond to repair car damage..eould highly recommend them
Super great team of very nice people!!!
Thank you. Did a good job
Great shop and excellent work.
Would definitely recommend to others! And would definitely use them again ourselves!
Very satisfied justin was awesome
the team was great repair was great it was a great experience
The body work was great and they spent time fixing and tutoring me on the car's electronics
Excellent customer service and car completed on time and excellent job.
I was quite happy with the fine job you did in repairing my car. I appreciated that you even vacuumed my car and had it looking new after the work was done. Also appreciated the text updates. Thank you! I will definitely recommend your company to friends, should they need your services. Everyone was also friendly, informative and professional.
Thank you for the excellent service and repair. It was the best experience I have ever had, considering the circumstances and all we had expirenced. Thank very much for making it easier to cope with.
Even after they had to order additional parts the repairs were still completed on the original date. Just got the car back today and all the repairs appear as when the car was new. The car was thoroughly cleaned inside and out, a job well done.
Unparalleled customer service! I was in a large car accident and my car had thousands of dollars worth of damage, and the team here made her look and run like brand new. I could not be more pleased with the level of communication they had with me throughout the repair and the quality of the repair. 10/10 would recommend to anyone!
I love how clean my car was when it was done
Very nice people to deal with.
Dealt with Mike who was extremely nice and professional. We have had good luck with car guys and have recommended you to many of our friends.
John and Lucy Rooney
From the receptionist to the manager great service
Excellent job repairing my vehicle. Would recommend your establishment to others. Again thank you.
The entire staff was very helpful. They did a great job on the repair. I couldn't be happier.
A great experience... professional friendly staff who were all helpful and very informative. My car looks great. Thanks Car Guys
I would like to say that Ms. Teresa was very helpful and honest and made it an transition to leave my vehicle for repair.
VERY very Pleased! All the way around. Will definitely recommend Car Guy to all my friend's and family. Thanks so much! Debra
Paint at the repair doesn't match the rest of the car. Very obvious.
I have a cat purring on my lap and he is kneading his paws against my arm. That's how satisfied I am with the work. You guys did a good job cleaning the inside of the car too, too bad you don't offer professional detailing services. If the body of the car is fabulous, why not make the inside just as well? I would have gladly paid for it. Just a thought. Well I now have a sleeping cat on my lap and don't want to wake him, so I have to go.
Very professional. Courteous. Kept us informed during the entire process. Would recommend them to anyone.
Excellent communication, very timely completion and professional skills that were well beyond my expectations. Thank you for helping to make this auto accident as painless as possible. I highly recommend this company for your auto body repair needs.
Mike was extremely thorough. The car looked great. We were very pleased with everything.
Outstanding job. The text message notification on the status of my car was an excellent feature Car Guys offered.
I have been going to them as I have a business & fleet of vens . They are professional & do good work in timely matter . I also have given out there names to other trades that have issues with cars ,trucks & vans . Thank -you all .
Good people to work with.
Excellent communication and very nice workmanship.
There is still an area were there is some paint left unrepaired.
I am completely satisfied with the work done by CarGuys. Beyond the physical repair work done on my vehicle, I found the whole experience satisfying. From drop off to pick up everything was done efficiently and professionally.
Communications about progress on the repair was very good.
We found them very courteous, professional and they
completed the job in a timely manner.
A very positive experience dealing with the staff at Car Guys,starting with estimating to customer service and updates,excellence of repair and appearance of of car at pickup.
Everyone was professional and friendly. The most important part for me was that you were able to meet my request to get the car back a day before it was projected because of company and my schedule. I really appreciated that!.
Very Professional, car was ready in 3 days. Bob was very professional, young lady at the desk was very nice.Thanks to the guys behind the scenes. Thanks Thanks Again
My service advisor was very helpful in seeing what needed to be done and overall was satisfied with the service.
Great job Car Guys. Superb job on my Town & Country. We had an unfortunate incident where a technician accidentally scratched a newly painted section of my car making it necessary to repaint that section. Knowing that I was paying for a rental car out of my own pocket, Car Guys offered to pay for the extra days that I needed the rental. This kind of customer service is above and beyond any automotive service or repair I've ever experienced. Thanks Patty, thanks everyone at Car Guys!
Couldn't ask for a more pleasant or easy experience
We absolutely amazed at how fast and efficient this repair shop was.. Their pricing was reasonable, We received text messages regarding the repair status. They even delivered the vehicle back to our home when it was done... I would rate a 10 out of 10 and would definitely recommend them
Have already recommended your business to friends if ever needing car repairs.
Glad to have you guys in Spring Hill!
Everything was repaired and fixed to original standards within a timely manner. Overall I am extremely satisfied. Thanks
Great repair work, done as promised.
All personnel encountered were professional and courteous. Car was repaired before estimated due date and was delivered to me in excellent condition. They also washed and vacuumed my car. Everything looks great.
My car looks great. Work was done in timely manner, Customer service was phenomenal, kudos to Linda. She coordinated with rental car for me in order to work out time expectations with my car but finish repair on my car earlier than scheduled and saved me on rental car. The repair guys did fantastic job. Thank you very much Car Guys! Recommend this to everyone, not just exceptional job but reasonable price compared to others I went to, and got quotes. ????????????????????????????????????????
I brought in a car that before someone decided to play bumper cars was in perfect condition and I drove back out with my perfect looking Mercedes. The car looks in new condition once again. The updates keep me informed during the entire process. A painless process due to your great business.
I was kept in the loop at all times and the staff was very accommodating and friendly. I would recommend them to anyone.
Well I was very satisfied aside from the delay of the repair but that had extenuating circumstances that obviously couldn't have been foreseen
A special word of thanks to Teresa for all her help and attention to detail. She made a not so great experience much nicer. Really first rate person.
Great group of people. Prompt, efficient,courteous and knowledgeable. Will recommend to all my friends! Thanks again for a job well done.
Thank you so much for the excellent service : )
Did an excellent job, my vehicle looks like it just left the showroom. They kept me updated the whole time they had my vehicle and finished before the projected completion date. I highly recommend them.
I am in the hospital and have been all the time my car was at two goys. Thanks for helping my wife deal with the service.
My car looks great! Thank you!
I posted before, during, and after repairs were completed on my Facebook page. Also recommended anyone needing repairs to stop by and see Car Guys on hwy 44.Thanks for showing me the status of repairs whenever I stopped to Checkon the progress of the repairs. A very good job by very friendly people. Thanks again, Ron
Justin was terrific; he made the entire claims process as painless as possible.
I had a great experience at Car Guys West. Everyone was very friendly. My car was finished quickly. The work they did looks absolutely perfect.
I am completely satisfied with the bodywork the customer service was great I would definitely recommend car guys
Very prompt, professional and job completed nicely
Leaking oil everywhere from front grill area
License plate missing
Not finished . Have to return Monday for completion
Replacement parts don't match
Radio doesn't work (did when I dropped it off)
Glass instrument panel cracked
Rushed customer service
Poor poor poor experience
Following up with my insurance company . Terrible service with car guys.
My car was repaired back to new and the service was great. I really appreciated being kept up to the moment with the process. If I need any repairs in the future I will most definitely call the Car Guys. Thanks again for a job well done
Good job, appreciated the email communication,timely repair, and clean condition the car was in when picked up.
Very professional, they got my car in right away and fixed the damage. My car looks brand new! I would most definitely recommend them to others. I loved the text updates, much easier then multiple phone calls. Everyone went above and beyond to help me and fix what needed to be fixed.
First I want to thank you you did a beautiful job beautiful I will recommend you to anybody I know. You have a wonderful staff there everyone made me feel very comfortable. Hugs Helen
Excellent customer service along with a great job in repairing my vehicle!
Both Justin and Randall were very pleasant and accommodating. We felt that they were genuinely concerned with making our Mazda look as good as it did before our accidental meeting with a deer and it certainly does! We would highly recommend Car Guys Collision to anyone needing this type of repair.
Bill Shields was the Allstate rep who handled my repair. He kept me well informed of the status of the repair and explained what needed to be done. He also delivered the car within the time frame he had given me. I would recommend Car Guys to anyone who needs repair work.
We've had multiple vehicle repairs and restorations completed at Car Guys. They've always exceeded our expectations!
Thank you for everything ! Thank you for the rental when my car wasn't ready on time !!!
THANK YOU VERY MUCH EXCELLENT JOB
CarGuys has excellent service. Repairs look great!!!
They were very professional the estamated time was good and the repairs were done before that time the car came back clean and the repairs were to more than my expectations
Totally professional! No wonder AAA highly recommends them!
Shaun was fabulous, he was attentive, efficient and kept in complete communication with me throughout this whole procedure. I would highly recommend HIM to anyone
Said it would be done and it was. Looks great. All paint blends and matches. Price was awesome.
Way below the others!
I would not hesitate to return if I needed car work!
We met "by accident" and if ever there was a meant to be moment,this was it. I give the Car Guys 11 out of 10 for value and service, from start to finish, they were the best.
I want to thank Justine and Stacy for doing such an excellent job as to keeping me informed as to what was going on. My truck looked great when I picked it up. I would definitely recommend CAR Guy's to my friends. Best experience I have had at a repair place in a very long time!!!! Go CAR Guys!!!!
The repair work was nicely done and promptly done. You kept me informed by e-mail of the process and called me when the car was ready. Thanks for all your help with repairing my vehicle. Excellent work.
Just that I actually enjoyed my experience. Thanks
Thank you very much. For your service. Your very professional.
From start to finish the experience was very professional and we were kept apprised on the progress of the work. Thank you Justin for a job well done. Thank you Stacey for your friendly and professional work demeanor.
Michael and Kim displayed great customer service. Both of them both provided me with a smooth transition after my accident. I felt at ease while my car was being repaired. I really like how Carguys sends text messages, as well as calling with updates. It was a great experience for me.
Very good repair and timely
The only "glitch " was the wrong part was sent the first time around causing a day delay in the repair. Cost me an extra day on the rental, but repair is excellent!
Justin and John did excellent work
The job was finished fasted than you originally said. I got the car back in beautiful condition, the repair was suburb and the whole car was clean. The cost was the same as the estimate.
Ordered incorrect part. Put new tire on wrong wheel. Both mistakes resulted in long delay before car was ready.
Vehicle Make : Volkswagen
It WAS a job well done! I am glad that Volkswagon of Ocala recommended you guys. Word of mouth is very important in business. You have my recommendation.
Britt Hatch wonderful man great help
Great service and great job
We were given a fast and accurate estimate and time for the job to be completed. The damage was repaired to look like new and vehicle returned to us within the time specified and totally cleaned. Staff was courteous and took care of the insurance claim as well as a car rental to use. Very pleasant experience! 5 Stars!
Car was done earlier than expected with incredible attention to detail
Courteous, congenial, prompt, professional, work well done.
Courteous service, shop well known for quality repairs, vehicle ready when promised, washed, let me know the progress of my repair
Justin and Stacy made me feel welcome and appreciated. They put my mind at ease.
I appreciate Sean and the professionals on staff. It was a good experience and will use them if needed in the future. Thank you.
They were courteous, helpful and very knowledgeable, all of them, unfortunately I remember two names, Mike and Theresa but everybody was great.
Excellent service in all departments. From the front office to the repair department.
I am very satisfied with the work and the attention from the people was excellent. My car was perfect.
I received the car on time thank you car guys
Very professional and completely satisfied for the work that was done on my automobile! Very good staff and I will recommend the outstanding servicing tje staff gave me!
Excellent workmanship and service, & everything they said was true. The car was done they day they said. They texted me with updates so I never had to call them for status. Car was cleaned & washed before pick up. Hopefully, I don't have any more damage to my car, but if I do this is the only place I would trust to repair my car.
Easy and Professional experience.
The job was well done and every one kept me up to date as to what was happening. My vehicle was returned in excellent condition inside and out. Would recommend you to anyone and everyone. Thank you for a job well done !
Quality of work is good. Clean car is a very nice touch. Young lady at front desk did an outstanding job (assisted with rental car on front end and after job was completed).
My car looked like new.i have only driven it home. Hopefully everything is OK when I drive it more.
As of today I can only recommend you.
Excellent service and repair!!
Look at my file. Worst experience ever
The whole experience was terrific! I highly recommend your service. Curtis was professional and I am very happy with level of your work on my car.
Thank you very much you did a great job and I appreciate the constant communication
Outstanding work. Bill kept me informed throughout the entire process. I want to thank Bill and his staff for making this a very pleasant experience. I also want to thank the guys that worked on my Altima. They did such a perfect job, you can't tell this vehicle was ever in a accident. I'm telling all my friends and family, Car Guys is the place to take your vehicle when you need accident repair!
GREAT EXPERIENCE...CAR WAS PERFECTLY REPAIRED AND RETURNED SPARKLING CLEAN! ... MIKE WAS A GREAT HELP...THANK YOU
Excellent service! Will ALWAYS use them if needed.
Great communication and workmanship. Kurt did
a great job and aI will recommend CGs
Very satisfied with actual repair, disappointed with timing. We're told to drop off at 8 am because that is when Enterprise opened. Enterprise was not there until 8:40 to pick us up. Each blamed the other. Were told parts were in and would be a 2 to 4 day job but it was a week. People polite, car looks great, lousy timing. Not 100% satisfied.
Vehicle Make : Mitsubishi
I received a call today that my rental car was overdue......I brought it back on Friday after work and was told I could go
home that they Hertz would pick it up. They assured me that this was routine, and even said sometimes it takes a couple
of days for them to come. I was concerned, and they said oh don't worry we keep the cars locked up at night behind a
fence. Needless to say this was upsetting. I talked to Hertz and they said it would be straightened out. I complained to
Tim or Jim from the 18th ave. Car Guys because he was filling in. I also filled out your form that you E-mailed, don't know
why it didn't get to you. I hope someone calls me with an apology as I feel I have been getting a run-around. My
insurance company told me to call you guys. I will let them know how unhappy I am. My experience was not very good
to say the least. Please take care of your "mess." Helen B
Being in the automotive industry myself. My repair experience was a plus. Body work and paint match were spot on. Regular updates on work performance and an early finish date were both a plus.
The experience exceeded my expectations.
Erin & Patty were just great to work with. Very satisfied with work done on the Subaru.
Mike was extremely helpful. Very pleased with every aspect of the car repair, thanks Car Guys!
Excellent work done. Sean was awseome overall experience i was very impressed and satisfied.
we were impressed with the timely communications...thank you.
Vehicle Make : Volkswagen
Very professional and friendly team thanks for taking care o my
Baby Volkswagen not only happy with work
Done but I will recommend your place thanks and keep doing the great job
Thanks Laurie S
Kurt managed things well.
Car guys is awesome from beginning to end. Thank you all so much.
I got your phone # in my contact list if I need you again. You did a very nice job on our car. Thanks, The Hermann's
Very effecient and easy to work with. The whole crew was great
Very caring and great job on the repairs. Kept us abreast daily.
The staff I worked with were professional and friendly. The car looked like it was brand new when I received it back. The job was completed in less time than estimated. The whole experience was great. I have already referred a friend who had a minor accident to Car Guys.
Would recommend them without hesitation or reservations. Excellent professional clean shop with attentive and courteous personnel who go the extra mile for their customers. I can see why USAA recommends them, so do I.
They were great and kept me informed every
Step pg the way. I would recommend Car Gius
Workmanship was excellent along with your communications. I would highly recommend car guys to anyone that would need your services.
Great job. Ahead of schedule everything was fine the people very helpful and Brit Hatch really did a good job,friendly and courteous, I will recomend Car Guys to my friends
Vehicle Make : Mitsubishi
They were friendly, professional,and kept me informed as to the progress of my repair.I was in the field for 30 years and was pleased with my experience with them
The car was immaculate when I picked it up. Justin kept me informed of the progress being made and Stacy was very efficient and prepared for whatever my next step was in the process. This is my second time using Car Guys in Crystal River and if needed I will use them again and will highly recommend them to any and all.
My husband picked up my car In a worse condition than when we dropped it
Off. The staff had
Already left for the
Day and my check engine light is now
On and the car runs terrible. It was also driven 238 miles according to my odometer.
Good morning, from the time we walked up to your reception desk to the time we drove away following the completed repairs our experience and expectations were meet without exception. Terrific job by all. You have the cream of the crop working at Crystal River facility. Thanks so much.
Their attention to detail on making sure my repair was done seamlessly was really appreciated.
Great job both in customer service and the repair. Thank You
Fantastic work, Great friendly staff
Car done early and actually at a lower cost than estimated.
Vehicle was cleaned and in great shape when I picked it up
Great job by all who were involved.
You gave me what I thought was a fair estimate and "stuck to.Great work.
My 2004 MMS loves you guys. The paint job looks perfect and I really appreciated the total car cleanup after the job was done. You get a five out of five stars. Thank you.
Car returned in very clean condition and repaired to my total satisfaction.
Best service! Kept me informed. Very professional.
I sent an earlier text expressing my comete satisfaction for a job well done and going beyond my expectations. Thankyou and I will highly recommend you and your team.
Too many starts and stops on first the delivery date and then the delivery time. Got the feeling other problems were being solved before ours.
Great job thank you for your good work!
Thank you for consistently keeping me up to date via text and weekly phone calls on the status of the repaid. It gave me great piece of mind that my car was in good hands!
Everyone there is extremely nice. Constant update through text messages about the progress of my car.
When closing drivers side door it makes a bumping noise. will call u
Tim was great. Calling often to give me updates. I appreciate the updates via text as well. Very professional and would recommend them to others.
Danny communicated with us about the status when we had an issue with an extra part that needed to be ordered. He was very professional. The receptionist was very considerate and personable. We don't see that very often do it was a delight to speak with a. Sting lady who enjoys her job.
I am very pleased with your updates, honesty, and superb quality repair on my car. Looks brand new.
Work done on time and it's looks good.
Could not have been more happy with the experience Service was and the repairs done perfectly
Very complete well done job.
Well obviously I hope I do not need to have car repairs in the future, but if I ever do need them. I would be happy to have Car Guys always be my go to place. :)
Your people know what they are doing.
Vehicle Make : Volkswagen
There are no words to describe that I'm super satisfied with the repair work done on my VW Beetle. The car looks like a brand new car, Stacy was very helpful and everyone kept us up to date on the progress of the repair work. We will keep you in mind of friends and family that need repair work done.Car Guys is the way to go. We give you a 10.
All personnel were courteous, thorough, and professional--especially Kim . She is extremely committed to customer service and quality.
Denice kept me informed, the repairs required more time due to tow bar damage and brake assist devices installed, but they worked it out to my satisfaction in a timely manner
It was a please to work with all of your staff. Amazing people. Thank you. Pam Fonte.
Very professional operation. Continuous feedback to keep us informed is so important. The Carwise team was very courteous and professional. The damage done to my car was repaired to perfection and the car was returned to me washed and car mats were protected. We will spread the word.