I have yet to get my car back, after one month and one day.
Vehicle Make : Mini Cooper
Doug was great! Wonderful job!
Can't complain about anything!
The car was returned to me uncompleted, I understand things happen, but after having the care over a month .??I work 10 hr days and I dont have the time with the hours of operation you have to bring it back to have the parking sensor put in place.. the car was returned with a horrendous odor??? What it is I really dont know..... and the last thing the windows look like they were cleaned with the rag that was used to polish the car, very smeary... But on a good note the communication was up to par thanks.
When I got home after i picked up my car , I noticed my passenger side handle panel was lose and when I called to speak to someone, I was told all shop workers were busy and manager wasn't available.... I had FRONT END DAMAGE ... NOTHING INTERIOR SHOULD'VE BEEN TOUCHED .... ESPECIALLY MY AIR CONDITIONING BEING ON, MY RADIO CHANNEL CHANGED AND ON .... DISAPPOINTED
My vehicle looks great thank you
I feel like something on my steering wheel is loose
I work as a condition report writer and I've seen really bad paint which had me worried. After a quick look at the paint I did notice small amounts of dirt in the paint which is fine, if I wasn't paid to look for such small details I wouldn't even know. I know it won't look 100% like factory, but the work done did exceed my expectations. It's one of the better paint jobs I've seen in the thousands of car I've written, very impressed
Tim and I discussed the repair experience. George F
This is the second time the we have used To Masano collision. Both times we were extremely pleased with the work and also how they kept us up to date on the progress. The staff were very helpful in every aspect. I hope that we don't have to use the facilities again, but if we are ever in need of collision repair, Tom Masano is definitely the place that we will go to.
Thank you so much.
My new go to auto body repair shop.
Excellent service, quality, and terrific communication.
Tony was polite, efficient, and friendly.
Great work. Good communication as always.
I trusted Dave Horrigan when I leased the car and it only made sense
to trust you with the necessary repairs needed due to a hit and run. My expectations were more than met in large part due to Laury K and Tony. Laury went above and beyond in procuring us a vehicle that was suitable for my wife. ONCE AGAIN, THANK YOU LAURY
Excellent communication and very prompt service. Our appointment time was honored quickly and our repair was must faster than expected.
On time and repair looks great!
The service I receive, now from two Masano companies, has always been outstanding. I'm always greeted by first name and receive over-the-top service. I have owned BMW's for 40 years in three cities. My experiences here in Reading have been by far the best and are consistent with the quality of the car. You are to be commended for the training and motivation you give your employees to be so customer oriented.
I was happy with the quickness
The rear wiper and tailgate latch