We are repeat customers at Gullo Ford Mercury collision. The repair was done very well. The repair was delayed 4 days due to delay on the shop getting the main repair part. The only issue Was the lack of communication when the main part for repair was delayed. When the original date arrived for car pickup, the repair had not started (due to part delay) and nobody at the shop advised Us. When I called and some to the shop manager he was very apologetic and promised to make it right and expedite the repair. The repair was complete in 2 days of part arriving, which was very impressive! Overall we are pleased and only request better communication, especially when there are repair delays. Sincerely, Dave
I had no problems or issues at all with you guys' service or the work that you did fixing my car. From submitting the claim with USAA to delivering and picking up from the collision center to the on-site Enterprise rental, everything was smooth and painless. Thank you!
I had asked about a aftermarket catback exhaust that I had ordered. I made it very clear that it was a CATBACK SYSTEM. I was told several times that it would not be an issue and that Gullo Ford would put the system on my truck. I had the system in the box ready for assembly, and I took it up to Gullo Ford for them to add to the truck. Once the catback exhaust sustemhadbarrived at Gullo Ford, I received a call and then was told that they could not put it together under the truck. Keith had told me that he thought that I had meant a "chrome tip". I told he that I had clearly stated that it was a catback exhaust system.
It is eveident that they want to do the work and claim that they will take care of you, but when it comes time to actually do the work, that will make whatever excuse to back out of it.
I don't have an issue if you cannot do the work by some policy, but do not tell a customer that you can do the work, and then back out of it because it might cost you a little more time than what you thought.
Would not take my car anywhere else
Amazing staff, very impressive work. Followed up with me consistently and even made sure I got my rental moved to the location right on their lot! Service was above and beyond expectation.
Just want to let you know to keep up with the excellent service that you all have,thank you very much!!
Unbelievably fantastic. Thank you!
Great service. I will recommend the next person to Gullo Ford. If I have future problems i will come back.
1. I was willing to pay additional out of pocket to get another part on my car fixed and no one ever called me back.
2. My blind spot detection devise is now broken. When I called about it I was told that I would be called back. Surprise Surprise no one has called.
I was very happy to get my car back before Monday.
Thank you and your whole team
My car was done a day early and super clean when I got it back.... I'm super pleased with my entire experience.
Very professional! Excellent customer service
Great communication. Truck looks great. Staff friendly and professional.
The folks at the Gullo Ford Body are the best at what they do than any other shop I have ever used. The people are very friendly. helpful, and their work is superior to any shop I have used in the past.
Thank you so much for your professional service, and it was a special surprise seeing that the inside of my vehicle was cleaned.
Super fast service! Thank you!
As of now everything seems good.
They painted over my back up camera and there are several spots that either didn't get fixed or need redone. Plus the roof molding was applied poorly and needs redone as well. There was glue and black epoxy left all over the windshield and inside on the suede headliner.
Great attention to detail. I found only one very small issue when I picked up my truck. I showed Keith and he immediately took the truck to the back and resolved the issue to my satisfaction.
Good work and communication so there were no surprises.
It was as good of experience as you can have when your truck is being repaired. The text updates are great and the office staff very helpful. Thanks.
Thank you for your work on our vehicle.
I was very impressed with the speed and workmanship of my truck. Thank you to everyone and even delivering it a day early. I also appreciate the extra effort of detailing my truck!
Everyone at Gullo Ford Is knowledgeable & so nice. Giving up one's car for repair is never easy, but Gullo made it stress-free. I got text updates on the repair progress & it was ready on time. The workmanship was very good too.
We are not satisfied because they did a job like I took it to the dollar store !!!!!! They Had it for three weeks and it should've been perfect!!!!
Great communications, great staff and great work on our truck!
I'm not sure about ur dealership however ur collision repair center and its several employees were incredibly helpful and friendly more than I would have expected especially the receptionist who is a delight to chat with.
Everyone was very helpful. Thanks
Thanks for being on time with repair.
Your service was really wonderful. Thank you so much.
Everyone kept me informed through the whole process. I was very satisfied with the service!
Best service I could ever have ask for. Totally satisfied with in all areas. Thank you!
Excellent quality of work. Great customer service. Work completed timely. Great overall experience. Thanks
It was on schedule like the information contained to the job,and the calls were great and information.
That's why I buy my vehicles from Gullo Ford great people great service
Fast and professional. Thanks for the excellent service!
Amazing dealership. I will never go to another place. They Kept me updated with ever thing. I can't say enough about how great gullo ford is. Amazing customer service. Thanks again
We are very satisfied with our service and repairs. I like the text messages letting me know how things were going with my vehicle.
He did an excellent job of making sure that I was kept informed and getting the project done ahead of schedule. The rental car location is extremely handy and those people inside were great to work with also. I have to say that my truck looks better than it has in many years and I would highly recommend your body shop to anyone. Thanks
Outstanding.. Loved the text communications.. My truck looks brand new.. Thanks
My truck still does not run right. I will be calling on Monday to have my truck looked at again.
Everything looks great and they did an excellent job. Thank you.
Gullo Ford Collision Center went above and beyond with the repair to my 2012 Mustang GT/CS. It looks like came off the assembly line from the factory. I am very pleased with their work. Regards, Mark Crissman
my truck still has a vibration between 50-60 mph, some of the vibration is gone maybe 20%, but it continues to have a vibration that was not there before the accident. The body and paint work is excellent (please thank the Body Man and the **** for me.)
Very professional and courteous - kept me informed of progress - van is running well and looks very nice.
You completed the job in a week. When we picked the car up it was spotless. The car looks like new. The body shop did a great job. Thanks for the excellent service. I appreciate you being a approved repair shop for USAA.
Thank you again for taking care of my car! Keith was awesome at keeping me up to date!
Every thing is great but the rear wipers are upside down and wipe the wrong direction. Also, my battery was not charged enough and I got stranded in an undesirable location until my husband could come jump start the battery. I took it by an auto supply and it tested low charge. The body work looks amazing.
I'm happy. You did a perfect repair in a very timely manner.
My truck looks fantastic, they did a great job!!! And to clean it up was like I just got a brand new truck!!! I will alway, I mean always go back to Gullio!!!
There is only one minute thought, I'm so happy but it sure did take a long time. So, my only small issue was it took a long long time. But, it looks like a brand new truck, so if you decide to look at the goods and bads, I will still bring it back, always!!!
Appears to be an excellent repair. I like the text updates but would now like to be unsubscribed to ensure that I don't receive any marketing material.
Very easy process and awesome work on my vehicle..
Everyone was great and was kept informed every step of the way. Great customer service!
No one checked to make sure my vehicle was actually ready so I had to wait an hour for it to be finished. Also, ended up missing a backseat floor mat.
Done on time, and it looked like new! And the frequent text updates were great, too!
Keith and Hillary were fantastic as usual. I had my car back in a week.
We really appreciate your excellent customer service. It is not always easy to find. You guys did an excellent job on my repairs as well. Thank you.
Thank you for keeping me informed of the progress during my repair. The staff was very friendly and helpful.
Looks great, it was cleaner than when it went in. Was finished a day early. Great Job!!!
Thanks to Kyle I felt completely
Confident that car would be fixed in a timely manner.
All is well & service was superior, however our seat belts are jammed in the highest setting on the seat. Not sure why they were even used?? It was all exterior work. Loved the polite prompt efficient work of Keith & the receptionist. Thanks Gullo, the Journey looks great!!
Everyone was very friendly and profeciinal. Is the best experience I have ever had.
Thanks for washing the van it looks brand new
Completed job in 1/2 time estimated ! Very helpful with everything.
My vehicle looks like new!! Thanks for everything Gullo Ford body shop!!
The staff was awesome as I expected. Unfortunately they had done some work on my previous car????. I love my Altima aka coco Chanel, not only did they put her back together, I could tell that she had been shined up and cleaned inside and out. Great Customer service and friendly staff. Hopefully I won't need anymore repairs but if I do I know where to bring it.
You guys Rock
Very pleased ! Will be back if in need of a body shop! Have used many other before ! Very professional people to deal with and handled all insurance issues. Thanks Gullo .
Very timely service. Courteous staff also.
Vehicle Make : Volkswagen
Staff was very polite .
I appreciate how they kept me informed on the progress
I have used Gullo collision several times over the years. Always pleased with results. Long wait for BMW parts, but I guess that is to be expected.
Nice people with whom to do business. Certainly seemed to know what they were doing. The took their sim fixing my car to ensure tat all demage was properly fixed. It looks and rus like new.
Being just one day late can cause huge problems for the customer.
You texted me numerous times the week prior stating the car was on track to be completed by 12 Dec. It ended up not being ready on the 12th and barely by the the 13th (was ready after 5:00 PM on the 13th). Just be honest with me. If you're running behind be honest and give me an accurate timeline.
Keith was so helpful and reassuring. He took the worry out of dealing with an car dealer.
Everyone was so nice and accommodating. I was kept informed on the progress which made it so much easier to plan. And when the insurance company neglected to make arrangements for a rental, the Gullo staff immediately took care of it without me asking.
I'm impressed with the work y'all did nice work thanks an Happy holidays to y'all
Everybody was courteous, my truck looks like nothing happened to it
It looks brand new, I didn't expect the cost to be that low
Thank you again I'll refer you for sure.
This was amazingly fast and efficient. I'm very satisfied with your collision center.
Very friendly and pleasant to deal with
The repair work turned out great.
Outstanding dealership. Great people, great service.
Excellent customer service, terrific staff and wonderful work.
Job well done. Thank you. Very professional.
Wesley was wonderful, I didn't have to do a thing. He was nice, knowledgeable, and caring.
Thank you so much for all your hard work It is wonderful to have my car back looking new again.
the repair was flawless everything looked like new---like there was no repair at all
Truck was ready one day earlier than promised.
The Ford emblem on the front is still scratched up. The drivers side rear plastic valance is still scratched. Upon the drive home we heard the squeaking that was reported before repairs and first heard after the accident. We called John and left a message and plan to return Thursday morning (02/13/2014).
Excellent service from beginning to end. Thank you.
On driver side cover is still not flush (popping out) and now it looks like the gas tank cover is not flush with side of the car
Impressed by the professional way my claim was handled, particularly the e-mails.
Email updates were nice. Gals at front desk were wonderful. I Appreciated the phone calls from John with updates as well.
They all were very pleasant to deal with and the work they did on my car was wonderful!
Just picked it up. Short term.. Everything is back to like it was before it got hit. Perfect. Long term.. We'll see how it holds up. Professional care... Off the charts good. Time line... Was done when they said it would be. Actually a couple of days early. Much appreciated because I LOVE MY F-150 and spend about 4 hours a day in it! Thanks for the hard work! M