The damage was minor but it was my daughters car and she only had it 4 months. She dealt with the details by herself and she did not get frustrated. That tells me your team was outstanding.
Brian was great. Very professional. Excellent work on the car by the staff.
Do you do a great job updating me on the progress of my car repairs
Good, courteous experience. It would have been better if you coordinated with enterprise so that they had the rental ready.
Friendly service, efficient, and on time. Great attitude and all in all, a great team to work with.
Great company! Caring and happy staff! Extremely responsive and considerate. Thank you so much for helping us through this tough time.
****/3 of my gas was used and nearly 100 miles put on my car. The body work was beatiful.
The people I worked with were terrific. Luis was responsive and very helpful. I picked up my car yesterday and when I lowered the drivers side window, it made a crunchy noise. I let Luis know and he told me I could bring it in any time to be checked out.
The job took longer than expected but that could be the fault of the insurance company not having their act together.
There were numerous communication lapses in the process. I always had to call back several times to get my questions and concerns semi answered. Did not feel informed or cared about during the process.
The entire process was efficient and professional. The staff were helpful and knowledgeable.
You did a great job on fixing up my son's car! Thank you all so much.
Vehicle Make : MERCEDES-BENZ
While you were fixing my auto _which included buffing out some scatches_ I would have appreciated being asked if I wanted to have the abrasion of the door also buffed out. You had the car and the expertise;I would readily have paid extra to have both that and the rock-chipped paint in the hood repaired.
No one asked.
This is not a criticism, as I know it was a rush to get everything done, but it would have been nice to have been asked (and it would have earned you more money).
Respectfully, Dr. ****
i really appreciated the great communication I hadn’t with Chapman during the repair of my vehicle. Luis did a great job keeping me updated and working with me as I had to make arrangements to ship the vehicle. I really appreciated all the help I received throughout this process
Brian was great in keeping me informed on the progress of my vehicle. I really appreciated the text message updates. I would highly recommend Chapman to anyone.
THANK YOU! Thank you for the extraordinary job you did on my car! THANK YOU for the extraordinary customer service! Thank you Annette for letting me know exactly what the damage was and what to expect. Thank you Megan for keeping me updated. Thank you Mike for staying open 5 more minutes for me! Thank you for taking such good care of my car!
Your team is top-notch in every way. The wreck was a nightmare, but you all are fantastic. I could not be happier, honestly.
Great communication and very helpful. Thank you.
Very happy with repair, staff and professionalism. I was constantly updated on progress and vehicle was washed when I picked it up.