I am very satisfied with the excellent customer service, especially with the front desk associate. It was helpful to receive regularly updates about the work done.
The representatives are extremely helpful, patient and professional.
Everyone I dealt with at Rosslyn Auto Body was awesome - overall it was a GREAT experience!! Thank you!
I would like to appreciate Mr Joe for his good customer handling. As to the quality of the repair, I think I am not a qualified person to judge it. Anyways to me I can see , it’s done well, and looks as if nothing happened to it.
Team was great. Everyone seemed to genuinely care about getting my questions answered and making things convenient for me to pick up my vehicle.
Good working and good management
Everything with the people was good but there was a confusing automated email sent to me last Friday updating my completion time to Monday at 4pm so I waited to pay but that was actually incorrect and only added confusion. The people at the shop didn’t know about the automated email.
Very pleased with repair .They are professionals.
There was a general lack of communication, and some false communication driving the train most of the 3.5 mos my car was in the shop. I don’t know exactly why it took so long, and do know one part took a month to get in. But after the part was delivered, it still took 6 weeks to get the car back. When I picked up the car it was delivered to me with a door handle that needed to be adjusted and an almost empty battery. Little things that added an hour to the process, but were totally avoidable.
If anyone wants to discuss specifics, I am available to.
Vehicle Make : Volkswagen
Well not much to say but they did a job that most shop would not do. From the first day to last day. Every time there was a update they let you know was going or there a problem. There work was amazing. Car took a heavy impact on passenger side. From the front panel to rear door. One month later. The car looked like nothing happened to it. Hat's to the whole shop outstanding work. Can't thank them enough. Great place. Well use them again if needed. Thanks you guys.
Great job good work you are the best
Great customer service from Mike and quick repairs!
Excellent I am so impressed with their job.
It was an excellent choice.
Thank you guys am so happy
Every associate I spoke to treated me with respect and were very personable. They kept me updated regularly on the repair timetable and completed the work before projected. We were very happy with the finished repairs.