The service was great. Only thing that would've helped more was to have longer hours of opening for the shop so I could return the car after my work, rather than having to wait till Saturday.
very pleased with work and that is was completed in a very timely fashion
Completed repairs appear to have been completed with the highest quality possible. However, updates I received by e-mail turned out to be worthless & misleading. A few days before the job was to be completed I received an e-nail informing me that my vehicle would be available as planned. I received no notification that my vehicle would not be available on the promised date. Also, no call the following day. I called Kerri to determine the status - I was informed it would be completed in **** hour as it only needed to be cleaned up. After waiting for a call I called again several hours for status. I got exactly the same status as earlier. As can be imagined, I became upset with the bad news. During that conversation I was informed it would be ready in 15 minutes. While the workmanship appears great, customer service rates a fail based on my troubling experience. Tom Emmerson
Great crew and Frank was great..Disappointed i picked car up with dead battery. Someone turned on emergency light on top of steering wheel and drained battery..
Everything went very smoothly.
The repairs were great. The staff was professional and courteous. However, the automated text message system was not accurate and somewhat deceiving in completion information.
Excellent service and staff
The car looks great. Thank you.
What an amazing company!!!
Car looks like new and the process was very easy. Thank you to everyone at Keri Coach Works!
You were very quick and efficient
Car had to go back in for work that was missed the first time the damadge was inspected.
Excellent service and excellent work. Sadly I've had to bring in my cars a few times. But I have to say it's the best work I've ever had on my vehicles.
Everthing was fast and smooth. Also great work done on my car.
Kerry Coach has the best service on Long Island! They make everything so stress free and easy. Always a pleasure to deal with. The staff is excellent and friendly. Work is performed quickly and perfectly. They even returned my car cleaner than I brought it in both inside and out! The rental company was on site for drop off and pickup. I can't say enough great things about Kerry Coach!
It was a friendly place that was reliable!! I walked in and the Geico Rep was expecting me. He went over all I should expect & introduced me to the Keri Coach people and then the Enterprise rep. After an accident, it was wonderful to feel like I was in good hands throughout the whole process!! I received texts and calls to keep me informed of the progress. When my car was done I was called by Keri Coach and picked up my car. It was in great condition!!
My car was hit when I only had it for 2 weeks, I was really frustrated but my experience with Keri Coach, Geico & Enterprise really put me at ease!! I would go there anytime I needed to and would recommend them all to anyone!!!
You guys are again as professional as they come. Wouldn't go to no other place
I forgot to take back my coins in my car, it should be more than 15.but when I picked my car back, only some pennies and nicks left. You should train your worker more professional.
Every staff member was friendly and professional - each one was knowledgeable and made our experience an easy and pleasant one we would highly recommend Keri!
Very quick and professional workmanship.
I would definetly reccommend you guys!!!! Thank you so much.
The repairs looked good and the personal assistance very friendly and professional
They gave me my estimate very quickly and the repair was quick and received my car back when they said they would return it to me.
Stella in the office was knowledgeable, nice and a pleasure to work with!
Very professional. Excellent work.
All work was great on car. All services on premises very convenient. Thanks for all.
From the moment you walk in the door everyone was extremely courteous. From the moment I pulled up there was someone ready to assist . It was an absolute pleasure working with Keri Coach
Everyone and everything was great. Thank you!
I was gladly impressed by the quality of service I received from everyone at Kerri Coach. I would not hesitate to refer anyone I know who needs a body shop.
Car came out great, wouldn't go anywhere else!!
As always great, timely work.
I was very satisfied with the speed and service. They even cleaned beyond what I'd expect.
I am a repeat customer having repaired a 99 Grand Caravan and an 11 Highlander with KCW before. The craftsmanship is second to none. I would have appreciated a quicker repair time though, or a more personalised updating process than a daily sms via mobile (which was good but lacked KCW usual warm touch)
Everything was handled promptly and professionally.Thanks!
Made life a little easier having everything taken care
of in one place, everyone did the right thing, Keri,
Enterprize, and Geico. thankyou
Work was fine on time with text updates
I appreciated the great customer service and the updates regarding the progress of how my car repairs were coming along. Not to mention, my car was repaired days before the estimated time it was supposed to be. Everything was perfect and stress free. My car looks like new. The Enterprise car rental was also excellent.
Excellent job & outstanding service
Wonderful place. One stop shopping. Excellent follow up. Real people. The easiest thing I have done in a long time.
I'm very satisfied with the work on my vehicle
Great job on time delivery. The only thing is my car was very filty
I've been using Keri Coack Works for years and they are always professional and friendly. I've never had an issue.
Excellent service and nice job! Thx
Very professional customer service and workmanship is best I have seen and very professional.
Vehicle Make : Mitsubishi
I have used your services in the past and was completely satisfied. Thus why I came back. I realized when I got down the road that I had not even looked at the repair as I knew it would be great and it was! You have a very friendly, helpful staff which made the unpleasant experience bearable.
Very professional and friendly service they always do a great job on my vehicles that's why I only use Keri
Great service and very helpful and friendly employees.
Excellent job done.
My car looks like a new car! Beautiful job. I'm sorry I didn't realize that Frank was truly a perfectionist and really prides himself with excellence and nothing less. I could have saved money going somewhere else but they would not have done the job of the same quality.
I am very pleased with the repairs done to mh vehicle and the promptness in which it was handled.
Great experience, easy with no hassle. Repair was perfect. Thank you!
job work is good but prices are very high, not market competitive
Good job, thank you for the efficient and professional service.
I was completely satisfied with the auto body work done on my car. I would recommend Keri Coach Works! It was done earlier than expected and my car was washed and vacuumed! Thank you for a great job!
As in the past, my experience with the team at KCW was excellent! You guys truly take the pain out of an already painful situation... Easy to get done, fast, professional service the whole way. Love the electronic notifications too! Takes the mystery out of the car repairs.
Keep up the great work. No offensive, but I hope I don't see you too soon, ha ha.
Pass on my Thank You to the Team.
Awesome work and customer service updated everyday on my vehicle
I have used Keri coach for many years and I have never been disappointed! They are courteous and very professional.
I was dissatisfied with the level of communication re: status updates.
Service was excellent from start to finish!
Very professional and efficient
Good job by all made my recent repair experience unstressed and easy!
Great customer service. Everyone's very friendly and helpful. Had my jeep back within a few days!
Great job, as expected from Keri Coachworks. Thank you.
The Best Body Shop experience. Daily updates on progress, excellent customer service. Flawless job. Car looks perfect.
Hi Keri Coach Works,
My name is Mike Moran and I picked my 2013 Toyota Corolla (dark grey) today. I would like to say thank you for doing a great job repairing my car. My car was involved in an accident a couple of weeks ago and I got rear ended. Even though the car was fine mechanically but the back bumper and back driver side of the car was banged up and misaligned etc.
I can tell your employees worked really hard on my car. The damage to my car wasn't catastrophic but it needed meticulous and small details (ex: fixing where the gas cap is). Sometimes doing a small project can be tougher at times than a big project etc. The paint job came out perfect and I appreciate the small touch up paint bottle.And whenever I called you, your staff was really helpful and informative (the email updates were great too).
I also would like to say working with Gieco and Enterprise rental was so smooth and stress free.
Finally, I just want to say that I would recommend you guys to my family and friends. Hopefully I can get work done at your shop again when I buy/restore a hot rod or Delorean instead of having a car accident! haha
Thanks again for your hard work and fixing my car!
This is my 3rd time using Keri for repairs, always professional, great service, car returned in a timely mannea and clean.
Kery coach works did good job in my toyota .
I m very happy .
Thanks alot every boddy.Good team.????????
Friendly and courteous staff.
Vehicle Make : Volkswagen
Everything was done on time and my car looks great!
Great communication, great service from beginning to end. Thanks!
I am very satisfied with service the process went very smooth when I took the car it took less than half an hour for me to drop the car and get into a rental the lady who handled my paper work up front was very nice and explained everything to me they finished my car in less than two days when I picked up the car it was in showroom condition nice and clean all I am saying that their service was absolutely fantastic .
A job well done, definitely will come back for future needs.
Your service was excellent. The daily updates was also very good and quite original. I've gone to all the repair shops and they don't have that service. Usually you have to call to find out exactly what's happening with your car. Thank you very much and from the looks of my car it appears as if you went above and beyond what was necessary. Thank you
Vehicle Make : Volkswagen
Job well done
Love how smooth my repair went, quality work, kept me informed about how the repair was progressing. I will and have already recommended Keri auto to my friends! To me Keri is the best on Long Island,by far!!!!!
Excellent. Excellent service and the car looks and rides great
Excellent service and result
The young man at the front desk was excellent. I believe his name is Mike. He explained everything from start to finish so thoroughly that I didnt have any further questions from him. Geico and Enterprise rep. were also excellent. Thank you to the entire team who did the repair on my vehicle. It looks beautiful.Thank you Keri Coach Works for making this process so simple.
Thanks for doing a wonderful job fixing my car! I would definitely recommend you guys to anyone I know :)
I am 110% satisfied with Keri Coach Works. They do amazing work and i am beyond happy with my car! they are professional, convenient, thorough, courteous, timely and talented. They go above and beyond. My car has never looked better.
Thank you so much, Mary Jane Coughlin
Excellent service and gre
Job at repairs friendly and a wonderful experience thanks
As usual, everything was fine. In fact, repairs completed two days early.
Keri Coach does amazing work. Would highly recommend to everyone. The staff is amazing as well.
Geico person not pleasent to deal with and Bumper repair not done well. I must go back to have defective part replaced !!
excellent service friendly staff,
Repair looks excellent and no problems so far. Thank you!
The only thing that tainted this whole experience was Enterprise rent a car. John from enterprise really screwed us. He put in a claim for damage that already existed on the car. He told us that an existing dent on the car did not matter because it was smaller than a golf ****. Well apparently he was wrong because now they are putting in a claim for it and when I spoke to him he acted like he knew nothing of telling both my husband and myself exactly that. Furious to say the least!!!!
Excellent job and fast service
Car was very clean when I picked it up, it was ready sooner than they anticipated and the staff was very friendly and helpful
Thank you for a job well done, with professionalism, attention to detail and care.
Thank you for getting the car washed and cleaned as well.
Vehicle Make : Volkswagen
Very great , love the people , love the help , always keeping me posted great work guys !!!
Great place for auto body repair work.. Geico Express onsite just makes it even better
The staff especially Stella are of the highest quality in customer service. She made this experience painless and effortless on my part. Workmanship is superb. My car looks brand new you'd never know it was damaged. I especially like the fact that everything is all in the same place i.e claims adjuster from insurance company and rent a car. All of whom were wonderful to deal with.
Thank you to all
The repair job looks well done. The only issue I have with you that one of the tire pressure was very low when I received the car.
The service provided by Keri Coach was excellent. The repair status updates I received about my car was a wonderful idea!!! Didn't have to wonder about anything as I was always kept informed to the car's progress. We would HIGHLY recommend them!!
thank them for providing a good customer service and good work on the vehicle.Their skills are greatly appreciated.
It was fast and efficient. Everyone was very friendly and I was kept very informed
The car was repaired the up to date information was provided each day the car was present with them.
Bonus got a bottle of color to repair the scratches if any on my car.
The repair was supposed to be in 6 days ended up only being 3 days. Car was ready in time for the holiday. I am extremely satisfied
Vehicle Make : Volkswagen
Exceeded my expectations.
Very professional staff and great work.
Cant even tell it was damaged and drives like new (thankfully because it was).
Great work and completed in timely manner
Easy transaction all around
Thanks for your superior job
Meticulous workmanship. Thank you.
Having an accident is an qful experience. When I came into Keri Coach, I was overwhelmed. However, everyone that I came on contact with was wonderful. It worked having GEICO (the other person's insurance company) and Enterprise in the same office. Everything was explained and the process was painless. The Keri staff was amazing and I loved the text messages each day. It was silly but I felt as if somebody cared about my CRV and me! When I told my friend where my car was being fixed, her response was "they are the best." She was correct! When I was leaving, three or four people asked me if they could have done anything to improve my experience. Other stopping the other car from rear-ending me, I was totally satisfied!!
Efficient, informative, The whole experience was great and communication reports were appreciated. Kept right on schedule as promised.
Everyone was professional and pleasant to deal with.
Exceptional fast service. I hope not to use them again, but if I had to I will use them again without question!!!
Vehicle Make : Volkswagen
They were quick, informative and did a great job!
great job, fast service- smooth transaction!
First class start to finish
wonderful experience with keri and enterprise considering an unpleasent experience was the cause of our relationship. A one!
Very nice, efficient, fast & courteous they get the job done right
Got my car repaired fast and even washed and vacuumed the car for me! Thanks!
Outstanding service & quality work. Thank you.
You made the experience very easy and effortless
You guys are the absolute best. Work looks top notch and the car is super clean. thanks again, hope not to be back soon but if we need it, we'll be back.
I really liked your email updates, so I didn't have to call you guys every few days for the status. The car looks good as new.
I would like to thank the whole team for taking care of my car. A special thanks to Mike and Melissa, both made me feel at ease. Please continue doing what you do and helping people. Great job, you guys! Happy Holidays!
They made for a seamless transaction. The work is excellent and I am very satisfied with the outcome.
Your team did a great job. Mike is an absolute asset to your front desk. He is friendly, courteous, thorough, professional and knowledgeable about all phases of the repair as well as the process itself. Thank you.
The staff was extremely courteous and very professional .. was extremely satisfied
It was seamless and terrific. Well done all around.
I appreciated the in and our service. Everything was explained clearly.
Great service! Car looked new.
Great service. Will definitely come back in the future.
The service was professional, friendly and fast. I am pleased with my vehicle
great job- friendly, fast and efficient service.
All were very helpful & did a great job!
I would highly recommend this repair shop
Courteous and professional staff. Car was returned in excellent condition. Very pleased!
Yes I was very excited. I didn't expect for the repair to be done so fast and efficient.
Always a great experience.
Dealing with Keri Coach and Enterprise was a pleasure.
Everyone I dealt with was friendly & personable.
The check in and check- out process was quick & smooth.
The work was done quickly and looked great!
I would definitely use Keri Coach Works again.
Great and finished early so it's great!
Good people. Good communication.
Grear customer service !! Received a rental same day !! Communication well the ppl are very nice and understandable ! I would recommend them to anyone !
easy, fast and no hassles
Best replacement job I've had on a bumper, looks like new. You've made this customer extremely happy. Great customer service and out of this world communication! Thank you thank you thank you ????
Liked the email updates, I was happy to have a rental care available right at Keri
Everyone was great, extremely fast and courteous service.
Very courteous, professional and fast. Gave me updates by email and made things very easy. The truck looks great too!
Super! Everyone I dealt with was awesome. The process was easy and the work was done on time & professionally
I was very pleased with the whole experience. The staff vas very friendly and professional. I will recommend you to everyone I know.
Everyone was very efficient and fast. The work was done to exceed my expectations
I thought the whole process was great. It was quick, easy & I had a lot of communication provided.
Thorough, worry free, updated along every step. Everyone was lovely front the lady at the desk to the gentleman that do the fantastic work.
Vehicle Make : Mitsubishi
My car look brand new! Great work done!
Very professional and courteous staff. Keep up the good work.
Vehicle Make : Volkswagen
Unusual to experience politeness and concern in the auto repair business.
Excellent service, amazing repairs , daily communication
of the status of my car. An excellent team of workers
and management that work closely together .
I would place them as the best quality and communicating repair shop in Nassau
County and will always use them as necessary
They were superb!
excellent service and workmanship.
happy with the representation in taking care of my car from start to finish.
Car looks great inside and out and it was ready when u said it would be i will recommend ur shop to friends and family in the future thanks for doing a great job
Great service ..... unfortunately this was n0t.my first time with a car in need of fixing ... I'm always please with Keri Coach Works ....
Thanks a million
Kerry coach works made me feel welcome and at ease answered all my questions and made me feel super confident that everything will be taken care of
And they delivered. Excellence!!
You guys just get it. Very efficient
Well coordinated, informative. Car looks great! Thank your team for a job well done
I found an issue that was missed when I picked up the car I returned immediately and it was taken care of promptly
Everyone I dealt with was extremely friendly and professional. Service was completed very quickly.
This was my first experience having and accident. The people at Keri helped me to get through it. They are experts and very respectful. Everything was on time and they emailed me every step of the way. I would recommend Keri to anyone I know. Thanks again.
Repairs were done timely and car looks great
Staffs are well trained and personable. They keep you informed by email as to the status of your vehicle progress so that you do not need to wonder about where it stands.
My truck is 9 years old and your people matched the paint exactly.
My vehicle looks great! The work was done earlier than expected too! The overall experience was excellent. Thank you for all your hard work.
I appreciated that the work was done well and that people took the time to explain and show me all the work that was done. I love you guys but hope not to see you soon. LOL
Great job on timing, my vehicle was ready way ahead of the anticipated time. Couldn't be happier.
The staff that you have no other body shop comes close to.
Service was quick. Results were great. The text updates were a nice touch. I also liked that the car was cleaned inside and out.
Excellent service and fast
Excellent work and service
It was a pleasure working with this facility. They were quick and efficient.
Thank you guys. Job done well.
Job well done, I would reccommend you to any one that needs work done on their car
Great people easy process excellent work
Great job matched the paint perfect. 100%
Courteous, professional and efficient !!