Vehicle Make : Volkswagen
The body work on my car was great. However all of the change that was in my center console $15 worth was taken. In addition all of the items in that area were put on the floor of my car when there was no reason for anyone to even be in that part of the car the issue was the front bumper and driver door. They also pulled things out of the main part of the glove compartment which had no reason to be moved. The inside of the car was messier than when I dropped it off. I can understand needing to look at the manual but that was neatly tucked on a shelf in the glove compartment there was no need to rummage through any other items. The wheel lock was clearly placed in sight in the car so there was no need to search for it. In addition i had a tool in the car for cutting the seatbelt and breaking the window if an accident occurred and i was trapped. This is missing as well. Though you clearly state Abra is not responsible for “lost items” in the case of my change it was clearly stolen not lost, you don’t “lose” that much change. This was the second time I chose to use Abra through my USAA insurance but I don’t think I will use your company again.
We arrived safely at home in Colorado Springs thanks to the professionals at Abra Auto Body Repair of America, Trent Ave., Spokane, WA. Taylor, Tyla and the entire team were exceptional through our "ordeal" with the deer... RIP Bambi's distant cousin! Thank you all so much for helping get us back on the road and home safely!
Your staff are professional and friendly. The repairs on my vehicle are great. Keep up the good work!
Great experience! Quick repair, on schedule. Friendly, helpful staff.
Great customer service, constant updates, questions answered in a timely mannner.
Everyone that I spoke to were kind and considerate. I felt comfortable leaving my car in their care.
Most everything was handled very professionally and quickly. The only issue we had was the front two seats were VERY dirty when we got the car back.
I was very impressed with Abra! The front office ladies were friendly, welcoming, professional, and helpful. The work on my car was beautiful, and I really appreciated that they washed and vacuumed it. I would recommend it to anyone and will come back if I ever need body work again. Great job and thank you!
Staff was very friendly and kept me informed about repair work.
From the front office till to mechanics shop they were professional, welcoming and accurate. We appreciate their service very much and definately will recommend to our friends.
Vehicle Make : Mitsubishi
Thank you for taking care of the damage. And listening to my concerns.
What a wonderful company!! The work was excellence, very fast turnaround, and the employees were SO friendly!!! ABRA is the only body shop I will ever use if needed again.
Everything went well, communication, service, timely. Very pleased with your work and business.
Vehicle Make : Volkswagen
They were great about keeping me updating in the progress of my car, which I really appreciated.
Looks GREAT! We appreciate the fine job, all the extra cleaning and polishing, and the daily communication. Thank you so very much for your excellence and professionalism.
Easy to work with and good communication!
Car looks great. Setting expectations for regular communication very helpful.
I was satisfied with the repairs but was not comfortable with the way the paperwork was handled.
Taylor was wonderful as a contact. She definitely went to bat for me when the company wanted to do something other than what we’d agreed on. I so very, very appreciate her time and effort.