Vehicle Make : Volkswagen
The inside of my car was absolutely filthy. I am a single girl with no children and rarely has ANYONE other than me been inside my car. I have not had it even two years. It was spotless and now it looks as if it has been covered it dirt and muck. It took 2 plus weeks longer than it was supposed to and every time I called (3) the lady told me they were putting it back together and it would be ready the nest day and they would call. The 2 manager guys were VERY kind and helpful. I would think that after having my car for over a month and a half that it would be returned as clean as I left it. They seem to have done a great job on the repair!
Car was ready when promised. Technicians did a great job as usual.
I appreciate the efforts to get my vehicle repaired and the loaner vehicle that I was able to use for the last 2 or 3 days it took to complete the repairs.
Thank you for the high quality of repairs to my Jeep Compass. I would recommend your body shop to anyone.
They left some repair work undone. Now I have to bring it back a second time.
Everybody in the body shop rocks! They make sure everything is perfect before handing my car back over.
Missed some damages on vehicle clearly visible obviously neglected
Clayton and his team did an excellent job on my equinox. Thank you
Byron (Body Shop Mgr) was very communicative. Additionally, I felt he was a calm during a very traumatic experience (car accident which resulted in total loss to my vehicle and trauma for me). He has the personality to deal with customers that walk into your business.
The repair looked great. My only complaint is that there was a fine layer of dust on everything in the interior. A sign was posted that the vehicle would be as clean as it was when it was dropped off and that was not the case.
They fixed my car in a timely manner and did a very good job I was a little bit puzzled about why no one ever contacted me from the sales department to discuss maybe by my vehicle back or picking out a new car
Great service and great updates as the work progressed. You certainly keep us informed.
Great experience. Everything worked out very well.
Please know that my first experience with your body shop was outstanding. Aron and Tabitha are a 10+ they made all the difference In where to purchase my next vehicle and spreading the word that you all are where it happens!!!! No greater advertisement than word of mouth. You all will be topic of conversation going forward!!!! Kudos again to Aron for his outstanding work and Tabitha for her caring and kindness, Thank You!
Very good team work was taken care of. Mr Bryan McDaniel made me very comfortable about the situation love McCarthy Chevy Thanks
I got my car into McCarthy's for repair 5 days after the estimate and completed a day early. I am very impressed with the work & all their employee's.
Thank you for great service!
I appreciated the professionalism and efficiency of the whole team. Thank you for getting my vehicle back to me on time and in great shape.
The repair looked great and were quick getting it bad to me.They washed my car and even vacuumed my floors. It looked like new
Good work in a timely manner.
The estimated completion was pushed back several times, making it hard to plan to pick up the car when it was ready. Inaccurate emails were sent confusing the situation. At then end we were told it could be Friday or Saturday but since it was the 4th estimate hard to believe. Got the call Friday that it was finally ready, found out at 345 that insurance would not pay to keep the rental and extra day and had to run our of work early on a Friday afternoon - not a career booster for me and as I said very difficult to plan around when the pick up estimate kept changing. Got there to pick up the car and it wasn't actually ready - it took 30 minutes to wash the car and have it delivered to me. I now suspect it took so long because they had to jump start it, but nothing was mentioned to me. Drove a mile back to my house and guess what, car wouldn't start the next time I tried. Had to grab an Uber to get to my appointment and call roadside afterwards - not how I wanted to spend a Saturday not to mention an extra cost to me that could have all been avoided if you had just fessed up that the battery had run down so I would have driven it longer after picking up the car. Called to ask whether your shop had issues with the battery and everything was told our battery must have gotten too cold, but the car was in a garage and it wasn't that cold yesterday. The repair looks fine but it was incredibly inconvenient.