The repair experience was excellent. The scheduling and wait experience to get the repair was frustrating and lengthy.
Great service! Had a rental for me. Even took it to get a safety, emissions test, oil change that I was desperately needing to get done. Even with doing that it was all done on time. Getting into a car accident is the most inconvenient thing to happen to your already crazy busy schedule. I was dreading it. But, they made it easy. Thank you!
Appreciated the frequent updates
Everyone was super friendly and super helpful! My car got done quick and it looks amazing! Super happy and will definitely recommend to everyone and come back if I need any other repairs!
Thank you so much for making an experience like an accident relatively painless! I felt as though The focus was getting my vehicle back to me as quickly as possible, and I truly appreciated the referral to MasterTech. They were honest in their assessment of my vehicle and completed repairs quickly, as did Schaefer, without “upcharging” or trying to sell me on overpriced repairs I didn’t need right away. It’s difficult to find a trustworthy repair shop, and I believe our family will be back repeatedly to Schaefer and MasterTech. Thank you!
These guys took such amazing car of me and my car after we were hit in an accident. My car looks brand new, they kept me updated, and finished it all in a timely manner.
Good customer service, concise communication regarding needed repairs, job completed earlier than expected, car was clean and looked new when we picked it up. Erik was kind enough to buff outa scratch totally unrelated to the accident prior to the repair. My only regret was that I didn’t tip the details crew who cleaned the car prior to pickup.
Excellent customer service. Regular updates. My truck was finished earlier than expected. Plenty of notice to come pick up. Excellent work. I Will be recommending Schaefer to friends and family. Thank you Eric and Scott for making this an easy experience.
The whole experience was bad. You share private information with my ex-wife, change the date the car was ready so the rental was returned with an extra ****/2 tank of fuel, make me wait in the office for 10 minuets before anyone acknowledged me when I came to pick up my car . The whole experience was terrible. I would not recommend this place to anyone.
All went well. Very professional from start to finish.
The car looks great. We appreciate you working with us to get some other items done in conjunction with the collision repair.
Great communication and quality service.
Car looks beautiful. I appreciated the text updates. The only glitch was the original projected completion date. Thank you!!
David the general manager very good. Everyone was friendly. I didn’t need to be text or emailed so often tho.
Finished my KIA ahead of schedule and excellent workmanship.
Fast, efficient courteous.
Good patient people who understood and explained this whole process well. Never had to get a repair like this done before and the process was very streamlined.
Great service and communication throughout the process, repairs well done!
It was completed much faster than I expected. Made me very happy. The work done was well done.