I will take your survey this week.
Was very surprised and disappointed it took 15 days and just found out the rubber pads in the interior front door handles are missing.
I couldn't of asked for more
I had asked them to send a price on some touch up paint in addition to the repair. I never revived that information.
This is the second time we have used Abra and would not go anywhere else. Thank you !!!!!!!
No need to contact me. I have been contacted way too much. Bottom line was you guys ordered the wrong part and it added about a week to the repair time line needlessly, and that was frustrating. So, I cannot truthfully say I was completely satisfied.
Good job ABRA my car looked great
Vehicle Make : Oldsmobile
Texts were fun and interesting, delivered our car to us after hours which was very nice and convenient!
Jon was awesome!!!!! Will recommend Abra to everyone!!
Very happy with the timeliness and thoroughness of the repair. Great work!
Very good service mad communication.
Everybody was so kind and helpful. Everyone did an amazing job.
Wonderful Staff. Wonderful experience. They went above and beyond to help out. I really enjoyed that they stay in touch with you through out the process!! Will RETURN!
You guys were great! You finished my repairs ahead of schedule and that's awesome. With an incident like mine, it may have been just my experience, but I was dissatisfied with the end of my repair. I am military and had to leave town due to orders, but was told my car would be ready the 15th. When the car was finished early, I had no way to get my car back. The saleswoman did work to make this easier, but her attitude was not grand. She acted as if I should have prepared for the early repair, and made me feel inadiquate about my issue with her rushing to return my car. This put extra stres on my pregnant wife who had to endure the situation. I know it's a lot to complain about, but the sensitivity to everyone issues, and treating every person as a unique case goes a long way. I felt like I was just another job to complete to her. The technician Eran or Arron was great, he really made me feel comfortable with his one on one service, )lgive that man a raise. Even passed that awful experience, my car looks great, and Abra really earned my respect. Thank you for so your time reading my complaint. If you actually read this survey, please email
Excellent service! Thank you!!!
It took longer than we were told it would, but the repairs seem to be good at this point. Thank you for your work.
Great technicians, great service. Canned Text messages are dumb.
Great experience! First time using Abra and could not have asked for a better experience!
Robert went beyond his call of duty to help us out.. Thank you
My interior lights don't work. My car won't start. Battery is dead. They told me numerous times my car would be finished, only to have something else wrong with it. This went on for two weeks.
I am impressed with the great quality of your workmanship. I would recommend you to my family and friends. Thank you for taking very good care of me!
Great communication through the whole repair process!
I Love bringing my truck to Clearfield Abra! Body work/paint is superb, very timely completion and the daily contact is much appreciated. Customer service is top notch and Jesse is very personable. Thanks for a job well done!
Very friendly and helpful and did a great job. And did all they could to make somthing bad good again.
Great communication and effort to repair in a timely manner, despite parts arriving later than expected.
Thank you thank you thank you!!!!
Very professional Jon was on how he presesented everything
Vehicle Make : Volkswagen
Your staff was very friendly, and provided fantastic updates throughout the process. Thank you for your professionalism!!!
Awesome job awesome technicians and awesome staff thank you so much great job
Fantastic job can't even tell there was ever a dent :) good as new
My thanks to Jon and the people in the detail shop that was one extremely difficult job to remove all that tar from the truck and all the chrome. I can't thank you enough for your attention to detail. You guys are great!!! Thanks again
They were great. I appreciate that they kept me up to date. The Honda looks great!
My car was fixed very quickly and it looks great. Very nice surprise to see the interior detailed as well. Thanks!!
The job was done on time, the repair looked good and the customer service was also very good. I'm a satisfied customer
The vehicle looked really great. I really appreciated the updates on the car. The only thing i would mention could have improved was time taken vs. What we were told. Actual 8 days from told 3 days is big difference to plan around. Overall though i enjoyed the rest of my experience and customer service. Thank you
They took great care of me and the job looks great
Paint match on bumper is not perfect even though I provided the paint code # to the shop prior to the beginning of all work. Also, I found the lack of communication on the status of my repair work to be unsettling. Since my car ws not seen prior to my dropping it off, they had no estimate of timeline yet. I received some corny texts along the way with no real details. It wasn't until I called the shop for status after a week did I get any news. Even the day my car was finished, I was notified first by the rental car agency, not the body shop, that my car needed to be picked up.
After missing multiple completion dates, still don't have my car and not sure when it will be done. We are at day 24 and counting.
Truck repair looks great, they fast and repairs look like they never happened just like OEM paint job.
It seemed to take quite a bit longer than first thought. Excellent workmanship!
It was great being notified on updates on my vehicle. Bernie at the front desk was very helpful and made it look easy.
My van looks like new. The workers did an amazing job!I am truly satisfied with the outcome. I would always trust your team to work on our vehicles. Thank you for your service. The lady at the desk was particularly nice & very helpful & very nice. It was a pleasure to work directly with her.
Things took a little longer than I would have expected. But the results were awesome
Thank you for the quality of the work. It's nice having our car back. I will recommend your shop to our family and friend's. Thanks again
I appreciated the updates and speedy repair.
Great service and communication
Everyone I talked to was very helpful and nice to me... I like how there are updated texts and emails... Appreciated because I know the status of the car :)
This is the 2nd time I have used ABRA for my car repair needs and have been completely satisfied with your awesome service. I will recommend your services to all my friends. Thank you, **** M
John was great... Appreciate all the help and concern!
Jon, the guy who helped me was great. He helped to find scarce parts,and take care of a puzzling situation of vandalism the solution to was a first. Somehow someone sprayed something on my car,it was hard to get off. He was always polite and informative . You need to keep this guy. I'll be back. Mike C
You made great work..you are the best
The repair was completed earlier than they thought, which was nice, plus, it came in under cost estimate! They even washed & did a mini detailing job on it, that was excellent!
I was really impressed with the professional staff that is at ABRA Auto Body & Glass.
Very happy with the time and effort put in to getting my car back in to be repainted when the color didn't turn out right.
Great customer service and very fast????
My sister used another bussiness on ogden and she had only issues with her car. Im very happy i chose abra.
From the beginning until the finish of the product which was our car your staff was very professional, courteous and I appreciated them keeping me informed of all that was occurring. Definitely will recommend to others.
They were very good. They had it done in the exact time they said.they kept us updated.we are very pleased with the job they did.thank you so much. Very friendly also.
Vehicle Make : Volkswagen
Thank you for the friendly and timely service!
I thought they were great about giving me updates on our vehicle. Each time I called they were always friendly. I also loved that they had my van washed on the outside and clean on the inside. Great service!
Did a great job and keep me informed on what was going on with my repair
Promised five days to do the work, nearly at the three week point with no explanation for the delay. Got a text message June 30, 2016 stating the vehicle was done. Called July 1 to arrange for payment, they did not know what I was talking about.
They did a good repair and kept me up todate what was being done
Started a little rocky, ultimately ended up great.
Great team, kept us up to date. Good job.
JUSTIN WAS GREAT I couldn't have been any happier with him and his work. The manager is severely lacking in communication skills and should no not to call a customer and ask them "what exactly the problem is?" Very rude, and does not have what it takes to manage a shop. The secretary is also very rude and unpersonable, rolling her eyes while you speak and not friendly at all.i received several texts from the automated system that said my car would be done a certain time...every time it did I would call the shop and get different stories from thw manager and Justin would call and tell me what was really going on. The manager told to call with questions so I did, and when I called I was treated like a peat. Most of the time I was returning his messages and told to be more patient. I think that to be in management you need to be able to know a little bit about most things. He gave false information and got mad when I called my insurance agent because I couldn't get a straight answer. My car is done now, I would never take it back to this particular location. I was treated very poorly, if it weren't for Justin I would have had it towed to another shop. Thank you Justin.
My car looks brand new & I love it. I was so happy with y'all works. Thank you so much!
I mentioned there was a rattle in the front right section of the car that started right after the accident. I wanted this looked at and there was no mention of this on my statement and I still have the rattle.
We were extremely pleased with the service we received. We were only in the area for two weeks and helping to setup our daughters wedding in the middle. Justin was very helpful and worked hard for us. Besides the body damage the car looked pretty rough from the drive from Florida. She looked great when we picked her up. The gas tank was filled. We have used ABRA before and will use them again.
They were all awesome in keeping me informed and so friendly. I would definitely recommend them.
Very professional. Updating texts were appreciated.
ABRA did an amazing job on my Honda and they even cleaned the entire inside of my Honda which really surprised me. I will for sure recommend ABRA. Thanks again for taking care of my Accord.
Fantastic friendly service that continually kept me updated!
Finished quickly. Kept us updated on the progress
Verry professional team, quality workmanship,very satisfied
Thanks for your professional and prompt service. So far everything looks and feels wonderful. Keep up the good work!
Thank you your team went the extra mile my truck looks great
The only update that was text to me that helped were that the truck was done. The others were a waste of time. YOUR CAR is Happy is not an update. WE ARE ON SCHEDULE, when I haven't been told when you would be done is not an update.
Justin Barrett went out of his way to let me know what was going on and his calls were very greatly appreciated. I cannot remember the gentlemen's name that did the work on my truck but I was very pleased with the way it came out. The lines are straight and everything looks clean. The paint matches perfect.
We did find a dent in the rear quarter panel that neither Justin or I had seen when we went over the truck, Justin again went out of his way and made arrangements for a pdr and I think it will be fine. Thanks again Justin. Bonny was very professional and helpful as well.
AGAIN the truck looks great. Thanks
The work done by the body and paint shop was great. The manager of the facility is one of the most inconsiderate people I have felt with. The rest of the people on staff was great to deal with and constantly apologizeing for him.
I have called in and asked to talk to someone about this already and was told I would have a call back within 24 hours this never happened and I'm sure this will go with no response
The only reason I have taken multiple vehicles in for repair at this facility is one body man. After this last issue with this manager I will be finding a new body shop for repairs and will tell everyone I know.
Why because the management team at this location and the lack of follow threw from your main office
I appreciate the timely and courteous calls about the status of my car.
Loved the updates...car looks awesome.
Great job. Fast, well done and very nice people. Great repair shop.
Always coutuous, prof3ssional, and fast. It is great being informed every step of the repair process. Great work too.
It was one of the best experience I've had in fixing my cars! Fast and friendly and most importantly done well!
The people were great to work with. The service was done in a timely manner. The quality of work the performed is perfect. They even went the extra mile to order a part I neede but wasn't part of the accident repair, which I paid for. I would highly recommend your services to others. Thanks for an awesome experience!
I have used ABRA in Clearfield, UT many times, and refer them to everyone I know.
My car looks like it's brand new! Great job!!!
Kept me informed during the whole repair process. Great to work with
Your staff was very friendly and helpful. I love that you send out text messages so we know how things are going. Very happy customer!!!???? would recommend you guys to others.
Very happy with the service employees and the rest
Your team was great throughout the whole process...even to the point of calling the rental car company to come pick me up when I dropped my truck of for the repair. I would highly recommend you business to everyone. The repair results are outstanding...thanks for the great job.
Great repair, great wash and interior clean up. Thank you ever so much
Outstanding job and service, thank you
My car looks beautiful. I love it. Thank you for doing such an outstanding job.
Thanks for your curtious service it's nice to feel my satisfaction was your top priority
Vehicle Make : Mitsubishi
They did a good job!! I am satisfied the way they did to my car!! They did a Great Job..
Professional and excellent repair
Orange peel but am told will cure over a week and came back with rock chip looking scratch on front hood told to come back in a week to polish out?
Thank you for being prompt and professional!
I found a dent that was not on the car when I brought it to you. Also the paint was not a perfect match. i am thinking about talking to American Family Insurance About it.
Very professional organization. Great job on my car. I will definitely recommend this place.
The customer service was awesome! I even had trouble with the insurance and they helped me a ton with that! I liked the way they gave me updates every couple of days and my car looks great!! Thank you thank you thank you!!
I like to getting the email and text updates. The car came back shinier than ever. Thank you!
Thespn repair was fast, I was informed along the way and my car looks great.
Better parts sourcing as well as not sending anyone to the enterprise office in Layton ever again as they do not perform required maintenance on their vehicles
Took too long for repairs due to management leaving and not ordering parts. Communication about the problem wasn't done well. Repairs look great.
Vehicle Make : Volkswagen
Great job and done fast!
Took over a week to do a 2-3 day job
Very professional, courteous and handled everything with the insurance company. I liked the text messages to keep me updated on the progress. Looks better than new!
Mistakes and took too long. Did not clean the inside of the car.
Very organized, fast, and kept me informed!
Do not contact me or I will write a very honest and negative review. You know what you did. I'm willing to drop it if you do.
I was happy with the results. The progress reports worked well. The only thing I can suggest is Amica Insurance sent me to Abra On the initial appt. For an estimate I had already decided to use Abra I could have saved time by being offered an appt for the work to begin. I was not informed that I had that option so I waited 2 weeks for Amica to contact me or Abra to contact me. I finally called Amica and they said Abra was a preselected company and whatever Abra had estimated was okay and to make an appt. So I did but given that info originally the day of the estimate I could have saved time getting it fixed. This is not a complaint more so a suggestion. Thanks for the good work and customer service.
I was very satisfied with the work you did on my Mazda 6 and appreciated getting it back all cleaned up. You made it a smooth transition. Thank you
We love the body work done on our car! It looks great and was done sooner than expected! The only complaint we have is that our car was left with some dirt in it. We were also told by State Farm that our car would be detailed by Abra so we thought it would come back vacuumed and super clean!
I Theresa Denson . Will recommend my friends & family to you guys.
I really love the work you guys did. Thank you guys very much.
They made sure I was totally satisfied with the repair job on my vehicle.
Please give jesse my thanks. He took great care of me and my car. I am really glad i chose abra for my auto repair. The costomer service was second to none, the repaire was done on time and it looks better than new.
Great work, prompt service. I really appreciated the text message updates.
Very prompt and respectful
Was very satisfied with your shop. I would definitely come back and even refer others. Thank you for the great job on fixing my car.
It was amazing. We will always use ABRA of Clearfield Ut for all of our collision repair needs
Finished sooner than expected and even cleaned the light that was not damaged. Happy with that! Thank you.
I really appreciate all Grant and Jesse did to work with us. They were informative and pleasant to work with. Thank you!
Vehicle Make : Volkswagen
You guys were awesome!
Great service and repaired within a reasonable time period
They did a great job. Customer service was great. They even finished early!
Repairs were made in a very timely fashion! Everyone was professional, and explained everything thoroughly. Very satisfied with experience.
This was unfortunately my first time ever having to deal with getting a vehicle fixed due to a car accident and the results were honestly exceedingly above what I was even expecting! I love the outcome! It looks brand new and I couldn't have asked for a better job! Thanks a lot!
They were excellent!! Great experience, I was stunned at how great they were, and how smoothly things went!!
Great service!!! I loved how they kept me updated through the process.
Everything was great thank you guys!
Great job by the Clearfield team!
The repair to the door of my suburban is great! The blending of the old to the new repaired parts looks horrible and you can see right where they stopped. I was told that if I went with one of the State Farm auto body listed repair shops that my car would be detailed. Maybe I miss understood this information? My car was sloppily vacuumed inside and not washed outside at all, and as I mentioned before didn't even match. So I guess you could say NO I am not completely satisfied.
Second experience with Abra. Absolutely the best at what they do! Keeping the customer updated daily on vehicle status is unmatchable.
Vehicle Make : Volkswagen
Car turned out great and I'm happy with that but I was told I'd be given an estimate on some of the scuffs or scratches which I never received, when I got an email from the manager saying my car was almost ready for pick up I responded saying I haven't received a quote or call on the little things we wanted taken care of but no response then I got another email saying your car is done which it was and it looked great but again I never got the quote or repairs done
Updates on vehicle was great, good customer service
You guys do amazing work, super fast and my truck looks like new! I will definitely be back if I ever need anything. Thank you!
The car was repaired and painted beautifully and ahead of time. I am very satisfied with ABRA and will not hesitate to recommend their work. Thank you for doing such a nice job.
Great job, you went beyond our expectations! Car was nice & clean.
Excellent job, great customer relations. Kept me updated regularly. Would recommend ABRA to anyone needing work done on their vehicles. Would go to you again, GOOD JOB. Thanks
This was the third time using ABRA and know from first hand experience that they go the extra mile for their customers. They do great work and make everything so convenient. Would highly recommend to all.
Very helpful. Went above and beyond. I've never had such a helpful and upfront service with my car ever I really appreciate all the time they took to handle my claim.
My Mazda got backed up into really badly and I had no experience in fixing it up so I took it here and they did such an awesome job! It was done in a timely manner too and I'm very pleased:) 5 stars
My car was done in half the amount of time that we were quoted and I felt very included in the process. I received text messages and emails that kept me up to date and very in the loop with the repair process.
Service done in a timely manner, very professional, and work was amazing..
I really appreciate the fantastic job that was performed on my car. You guys are awesome!!!!!!!
Excellent customer service..timely and quality repair work. Thank you
You guys represent customer satisfaction at its best
Did an awesome job everything turned out perfect!
Everything looks real good so far
From the estimate to the completion it was more than I could have hoped. I will recommend everyone I know to get their repairs done at Abra. Thanks for your professionalism and incredible work.
We hate to see you, but we are always happy it's you. :)
Good quality work. Fast and very happy with the employees
Very professional and focused on customer service
Great experience. Quick, friendly, helpful staff.
Great communication and managing expectations.
I will always come and recommend ABRA
Great communication and follow through. Job completed on time
Very courteous team, very prompt service, great work on my car. I was always updated throughout the repair process
Awesome customer service! The team was the best. They told us three days but had it completely done in one. WOW! Even did a few extras at no charge and our cost was below the original quote. Will definitely recommend and use again if the need arises. Thank you for the excellent job!
Very professional. I love the updates from texts to phone calls. Jessie was great and I appreciate how personable he was. The work looked fantastic, like brand new. Only one thing was they must have parked my car near a sprinkler because I have water stains on my hood. Maybe watch that for further customers.
The front bumper that was replaced was
Painted the wrong color.
Always friendly, always knowledgeable and will fix my car right the first time
They did a great job ! They did it in the time they said they would and their customer service is excellent !
Fantastic work and customer service! It looks like a new car again.
I was very pleased at how quickly the repairs were done and the attention to detail. I felt they were fair on their price and it was a job very well done.Thank you!
Prompt, courteous, professional.. Great job
The service was great and they did a great job. Thx
The repairs were much faster than I anticipated. The personnel were very friendly and answered my concerns, keeping me in the loop the entire time.
The Bald Headed manager was very a handsome and very nice!
They were awesome and quick. Thanks Abra!
They did a great job with the repairs!
Did a great job. Looks n handles like new
As always you have done a great job with my vehicle.
The whole team was great, I like the email updates as a restaurant manager I can rarely get to my phone with calls. Would gladly trust them with my at for any other services!
Very helpful and kept me updated on the progress.
They were quick and returned my car to me in great condition! Awesome service!
Everything was taken care of and the employees were very friendly and helpful.
When I got my car back I had an additional scratch on my bumper that had touch up paint over it, a black mark on my lower bumper, and on the top of my tire case. I don't know if something fell on my car or what, but i am very displeased. When I addressed the scratch to the guy helping me he just kind of blew it off. I would like it fixed.