My only issue was the notification I got at 9 am that said my car would be ready for pick up on the 21st but at 3pm the same day I got a call telling me my car was done. I like that it got done earlier than expected but the pick up date should've been updated majorly seeing as I picked it up 8 days early and I was late for work.
Was happy from day one excellent service care and notification everyday of the process excellent all the way around and in was washed and vacuumed very very pleased...
Thank you for your great service. I will definitely recommend your shop.
Courteous, professional service. Gilmore's is the only repair shop that will ever work on my car!!!!
The Gilmore personnel that I came into contact with were very friendly and
Helpful. The repair on my car was finished ahead of estimated time.
I was updated via text message and telephone calls. If I ever need another repair, Gilmore will definitely be my first call.
I wood tell people to use u do great work thanks
The car looks fantastic and it was spotless. I really appreciate it.
Greatly appreciate responsiveness to my concerns, ongoing texting status reports, and excellent workmanship, in fully repairing damage. Thanks for your customer service and thorough work on my truck.
Excellent service! From start to finish. Loved the updates. Work was totally great. Will recommend you to everyone. Thank you so much!
My car looks great. Thanks and have a merry Christmas
Car looks like it was never in the accident in the first place. They even clean and vacuumed the inside of the car. Very friendly staff!
They cleaned my car, fixed it, and made me feel like a superstar.
Everyone that I spoke with were very helpful and courteous. I appreciated the updates I received throughout the process. The process itself was handled professionally making it less stressful for me. Loved that the rental aspect of it was in one convenient location. The work on my car was well done and I am very pleased. Thank you all.
Y'all are just the best all around: service, expertise, facilities...just the best. I hope I don't wreck anymore cars, but if I do, I'm coming back to you!
It took a while longer than expected but the end result was worth the wait. Thank you for the good work. You might want to think about giving more then a 30 minute prior to your closing that work will be complete especially for your out of town customers. Thanks
Good job and much appreciated!
They have always done a great job on my vehicles.
Excellent service and repairs
I was very satisfied with your work. We still have one issue. The drivers side door lock is not Working. It appears the door lock was not connected. Could we get appointment to have door lock fixed.
It was a nice touch that the vehicle was so clean when it was returned.
Everything went well. Great job.
Amazing results. Amazing service.
Very impressed with personal service and the hand shake from Mr. Gilmore. ????
Great as usual, we've used Gilmore's multiple over years So we know the quality you provide.
Everyone that assisted us was very polite and helped make this process very easy!
The fact that it looks like nothing ever happened is proof enough of the quality of work you do.
Great job!!!!John did my appraisal and he projected when we could get
The car back and we got on the day he said.
Accidents are never enjoyable, however Gilmore has turned a otherwise difficult situation into a very enjoyable experience. Elizabeth and Tony were not only professional, their desire to make this an enjoyable experience was evident.
The work done to my vehicle was Exceptional!!!
I want to thank the whole Gilmore team for a job well done.
Thank you very much awesome job!
2nd time we've had our car repaired with your shop. Thank you!
Finished the work on my truck in the promised amount of time. Very seamless transition
It was back as promised, and it seems to be a good job!
Disappointed in the detail aspect and the soda in my car but otherwise, I am satisfied.
When someone tells you they work 60 miles away, don't call them at 4:40 PM to say their car is ready. Wait until the next day.
Flawless work, and completed a few days ahead of schedule. You kept us in the loop so we know what happened and let us know of any setbacks. Super easy and pleasant to work with and I'd definitely take my car in again... but hopefully I won't have to!
Everyone I had contact with was very helpful and understanding of my concerns.
I thought there was a lot of unnecessary parts and labor for a very minor repair.
Body work was great. However, I had to have car plugged in because minute I left, check engine light came on. It got reset but it showed a problem w gas tank emissions. Mechanic stated very common after wreck n repair.
We really appreciated all of the follow up texts and calls to provide status updates. Everyone that we dealt with at gilmores was extremely helpful and pleasant.
I feel as though the Gilmore team did a great job on my car repairs!! I am pleased with the end result. However, I was told it would take approximately 2 days and it wasn't completed until 5 days from when I dropped it off. I do understand that circumstances arise, I just would have liked to have had a more accurate completion time. I still have and will recommend Gilmore's for my family and friends car repair needs.
Surprised that actual charge was double the estimate. The repairs are satisfactory.
Have only had my car back for a day but so far, so good!! Quick turnaround on getting my car in and out!! Friendly service..... Very willing to help and keep you informed!
Professional service from start to finish! Thanks to the entire team!
Fantastic service and truck looks great. Thank you
I was told by my mechanic back home the job would take 5 days, and Gilmore was able to complete it in 1. They washed and vacuumed the car and the staff were so pleasant. I truly got my car back in better condition that I left it. I hope I never need collision work again, but your team sure took the stress off and left a wonderful impression of customer service. Thank you so much for putting in the efforts to create the positive environment.
Your staff was exceedingly helpful to me during a uniquely difficult repair process. I couldn't be more pleased with the service I received from Gilmore Collision Center, and no other body shop will get my business again. I will gladly recommend Gilmore to anyone I know in need of auto body repair.
This was the first time we worked with Gilmores. Will definitely be back if necessary to have additional collodion work done. We were kept well informed on the progress which we liked. Everyone is professional and polite. Thanks!
My my left side drivers electric mirror and defroster does not work now. Now I have to take off work again to take in in do they can look at it.
Great experience, excellent feedback throughout the process
I just feel that you guys are the best in town. I have no experience with other companies in town and will have non with them since your work is great. I got my vehicle ahead of time and the the work was great, also liked the updates as to the progress on my vehicle. Great customer service. Thank you
Would not change a thing. Have been consistently pleased with this business.
Y all did awesome job thanks , and everyone is so friendly . Thank again Lori H
Gilmore's did quality work fast and kept excellent communication up throughout the whole process. I was very impressed with this shop compared to two other body shops I have dealt with in the past.
My car was returned earlier than estimated and after a few days no problems.So far, thanks
Excellent service and work. Could not have been more professional
Excellent customer service and my car looks great.
Friendly and competent staff. The fact that Enterprise is right in your office is so convenient!
Very good shop. Nice work.
Thanks for the great effort.
My car looks fantastic and I appreciated the update texts throughout the process.
Employees treated me like any other customer and we're just as polite even though I'm young. They treated me with courtesy and respect and were helpful throughout the whole process of getting my claim processed properly through the insurance company
The workmanship of the repair guys is top notch. And the consistent text/phone updates were great!
excellent service and repairs
Very professional and kept me up to date on progress. Deidra and the rest of the ladies in the office deserve a raise!
Everyone that I had interaction with was wonderful and my car looks great. Thank you very much for the wonderful experience during a nkt so wonderful issue.
Everyone was son friendly and helpful. I liked the fact that Enterprise rental was there so I could easily get a rental while my vehicle was being fixed.
Vehicle Make : Mini Cooper
Satisfied with the finished product. Not satisfied that I was told it would take 1 1/2 - 2 weeks to finish and it took 3weeks n a day even after I told Gilmore a week ahead of time when I would bring the vehicle in so parts could be ordered ahead of time. And I'm still waiting for a new driver side turn signal since the one put on my Mini is for a different model. Thank you.
So far very happy with everything! Good service.
Great Job. Very satisfied.
The car looks as good as new. Very good job done by your mechanics and an update was given daily. Love the service. Continue to please.5 stars
Yes, the staff was very nice and helpful. My car was clean. Zero complaints. Would recommend to others.
Very clean and professional place. The only suggestion I have is to make sure you all leave voicemails when you call. Both my husband and I received a total of four phone calls over the course of repair and zero voicemails were left. Otherwise, you all were very accommodating and made us feel comfortable with our repairs. Thank you!
I will be returning our Honda Odysey to have the work redone.
Awesome customer service!!!!
Vehicle Make : Volkswagen
Everyone at Gilmore that I came in contact with was genuinely nice. I did not have to wait and all repairs stayed on schedule. I have to say the neatest part was the updates I received via text message. They would say things like "your VW is happy here! Why? Because we are taking good care of it until it comes home." I showed these messages to my coworkers, friends, and family. I have inspected my car very thoroughly since I picked it up and can't tell where it was damaged. I am very happy with the service I received and have already and will continue to recommend Gilmore's to my friends and family. THANK YOU!
My appreciation for another excellent job. 1979 was the first repair and the service just keeps getting better.
Special thanks to Tony for his clear explanations and to the entire office staff for their personal updates and phoe calls.
Repairs were done quickly and vehicle was returned cleaned out. Thanks!
I would absolutely recommend Gilmores! Super nice people and great service.
I'm extremely satisfied with y'all's service. It was done really fast and it came out like it was brand new.
Great service and on-going communication during the repair process
Wonderful job! Great employees! Will definitely recommend! Won't go anywhere else. Only negative comment- last name spelled wrong, address wrong on receipt. Correct info is-
Everyone was very courteous.
Everything was outstanding. Customer service was wonderful. I was so impressed.
Just keep up the good work
Always satisfied with the work. Truck looks better then the day I bought it.