Marco and John at the Commons location good care of us and our car. We are happy about the cost, quality and timeline of the repair work. We are very happy about the way Heppner's kept informing me via email about the status of the work and completed the work a day before the date of delivery promised. Overall, I am very happy.
Communication was great and the staff was very helpful and informative.
I received all the input regarding the repair of my vehicle and the steps I needed to take with my insurance company from Marco. His attention to detail and courteous manner was wonderful. As for the car itself -- Bravo. The work was beautiful and it has never been so clean. I love it!!
Dave and Marco extended extra courtesy during this difficult winter season to make the repairs needed to our vehicle and ensured that the insurance coverage promised was obtained before I left the store. The whole team act like neighbors.
Appreciated updates throughout the process.
Car looked great and was nice and cleaned up. Took much longer than initially quoted and kept getting pushed back. Overall I'm happy with how it turned out but would've liked a more accurate quote upfront so I could plan accordingly.
Great job! Kept me well informed of progress and always extremely courteous.
Amazing job in a very busy time of the year!
Vehicle Make : Volkswagen
As always, Heppners did a great job. Marco was very helpful.
Marco Galindo was OUTSTANDING!! His communication/coordination of the entire process were absolutely exceptional- thank you!!
The windshield has clear coat overspray (or something) all over it. The interior panels (removed)for repair are scratched and nicked like they were handled with disregard. My fuel tank intake tube is detached from the frame (all 4 screws). Noticed this when I had to get gas. Was difficult to get gas nozzle to enter the fill tube. I assume this was removed prior to repair for safety since it is unlikely that all screws unscrewed themselves. I have a concern about color match but am unable to check it yet due to weather.
As usual, everything from start to finish was seamless. 10/10!
I liked the text updates so I knew what was going on.
I would highly recommend Hepners Autobody. They were really helpful in providing a fair and fast estimate, scheduling, helping me obtain a rental car and delivered results that were above and beyond my expectation. I was really thankful to their team for making a stressful situation easy to navigate.
Vehicle Make : Mercedes Benz
Thanks for doing a good job.
Excellent communication and service. Terrific repair, Looks better than new job. Looks better than new
Marco is fantastic! This was a great experience. My repair was completed ahead of schedule and you even cleaned my vehicle inside and out before I picked up. I'm so impressed with your level of care.
Great communication. Awesome customer service. Friendly. I felt confident that they would take care of me after my traumatic accident and they did! Special thanks to John for being so great!