Daniel was the best very patient very honest and helpful. But the work they do is not detailed at all it compares to a back yard shop. I'm a car enthusiasts and have worked on alot of cars as a hobby so I have some knowledge on what to look at and it was simply a joke to have to inspect my car 3 times and still not get it done right. I know that a manager of a collision repair place he has the pressure to get cars in and out ASAP for the company is priority to save the business money and make a profit that's obvious but that gives the manager no right to talk to a client with sarcasim and to be rude and pushy. Customer service is the key to success in any business. But this Manager I think his name was David has it all wrong. Not satisfied at all Daniel tried to help as much as possible but he can only do so much. I have pictures to proof the poor work.
Everyone at International Auto Crafters is so friendly. Mike was awesome at explaining any repairs my car needed and answered any questions and concerns that I had. Thank you so much for the great service!
No additional thoughts. Thanks for the quick, quality service.
You all are a great team I couldn't have picked a more prefect excellent business to get my car fixed at, I really appreciate your kindness and professionalism.
My LED headlights were ruined. I understand contractually it only has to be restored to mfg specs but that was a wasted 350.00 that has been in my car for two years.
Justin was professional and friendly. He answered my questions completely and honestly. He made me feel at ease. The work done on my car was superb. The body work and paint job was excellent! I also appreciate the lifetime carwash. I really appreciate that as a customer. In addition, I really like how they kept in contact with me throughout the whole process. They kept in touch and promptly returned my calls if I had any questions. Overall, great customer service! I highly recommend your service to anyone.
This is one satisfied customer. Thanks for making my car and myself happy. Great job!
Trunck latch crooked
Paint on trunk lid looks like they painted over dust or dirt
Service and workmanship was exceptional.
Justin Robin son was an exceptional service consultant. Very professional and stayed in constant contact with me regarding repairs to my car and when the job would be finished. I felt well taken care of. Would highly recommend IAC to everyone.
Great and friendly service, from appraisal all the way through repair. They kept me updated on progress through e-mails and finished ahead of schedule. I was originally going to go to the Acura dealer in Riverside. Your staff impressed me enough to change my mind.
Justin was very professional and provided excellent customer service and kept me updated regarding the status of my car and any changes to the estimate.
Almost. I got my car home and there is a short in my fog lights. Need that fixed.
After my car had been damaged due to an accident, I had a choice of repair facilities to have the repair work done. This was a "no brainer", Moreno Valley International Auto Crafters was the first and only repair facility I thought about using and did use. The workmanship was outstanding and the customer service A, kudos guys and gal/s. Sandra H
Your original commitment was to complete the repair on Oct. 13. Your work was one week behind the schedule which was unbelievable and absolutely unacceptable for me.
Keep up the good work job well done
The staff was terrific from day one keeping me informed throughout the time.
Profecional service, garante job for as long I owe the car, completed on time.
Excellent customer service and workmanship! Great job!
Great team i was informed at all times about the process of my vehicle!!! Will recommend this business to all my friends n family thank you again
Always a pleasure in a difficult situation .
Was very pleased totally professional started with Sandra up front and Justin Took good care of my Tahoe looked great. Second time with you guys won't go anywhere else, I'm all in with International Auto Crafters. Thanks again a very happy customer.
Great work & great customer service. Thank you
Justin is awesome. He was always on top of things and listened to what I had to say as well as put in his thoughts. I appreciate the work done in a timely fashion and the communication that Justin kept with me was superb.
I appreciate that I was kept up to date about the progress of the repairs. I liked receiving these updates by text. Everyone I dealt with was kind and professional. I would like to say that Justin was my favorite and I valued his honesty and his confidence that your company would take good care of us. (Which you did!) Your company made this experience a very easy one. Thank you!
Excellent experience. Real customer service from a caring and helpful staff.
I am satisfied with the job. Thank you. The only thing that I would have liked it if you guys turned in the car clean and washed, but other than that it was great.
Thank you for the good work. We would like to also point out that your staff was friendly and courteous. Thanks again.
Great service, and job well done. Thank You
It was the best service they keep you informed on the progress of your vehicle. Justin was very professional and has a great eye for spotting damage. Overall it was the best experience I had with a body shop I would recommend them to anyone.
The car looks great. The staff was friendly and professional.
Vehicle Make : Volkswagen
Need to take the car back to the shop. Hood does not close correctly. Also we are schedule to take the car back on 18 June for color match. Too light.
Very happy with my car. The text updates were very helpful.
The quality of your work is A-plus!
Vehicle Make : Volkswagen
Justin did a great job keeping me updated on the status of my vehicle's repair. Everyone at the office was very nice an helpful.
I appreciated the effort that was made to keep me informed while my vehicle was being repaired.