Our car had extensive damage & was in your shop for 2 mornths. One of the employees by the name of Jaime would call us periodically to advise us on the progress of the car, and on the various repairs that were being done. We really appreciated those calls. We had only moved to Florida from New Jersey a few days before our car was hit. We were not familiar with any body shops & we chose your shop from the recommendation of the other parties insurance company. When we would get those calls from Jamie, we were reassured the car was safe, with it being in a unfamiliar dealership in a strange town. We picked the car up yesterday & so far it has run great. We also received a packet of detailed paperwork explaining the repairs that were done to the car. Please convey our thanks to Jaime and the rest of the team who worked on our car. Sincerely, JoEllen & Tom Mantuano
Charlotte County Ford, Inc Replied:
THANK YOU FOR YOUR RESPONSE!
Vehicle Make : Land Rover
Great friendly service from 2 ladies in the office, technician and manager. Rating is a 10! They went out of their way to make process smooth with insurance claim and much more. Go team! Highly would recommend them.
Process was smooth and completed in a timely manner.
amazing customer service. Very friendly and made dropping off and picking up my vehicle simple and worry free
I appreciate that you worked hard to get the job done early.
Kept me updated. Finished many days ahead of schedule. Very pleasant to work with
Your staff were very professional and courteous. They handled every detail and kept us updated with the status of our repairs. Great service, friendly staff, what more could I ask for. Thank you..
Thanks a million to Charlotte County Ford collision team and especially Brenda Monroe for professionalism, outstanding customer service and expertise! Brenda gave me much needed guidance and recommendations about fixing my car the best and most efficient way possible. She showed great care about the customer. I appreciate you finishing repairs on my car ahead of schedule! You guys have done an excellent job and my car looks better than new! I will definitely recommend Your services to my friends and clients. You guys are truly the best!!! Thanks again, Dinara C
I love how my vehicle looks after the repairs were made. My vehicle looks like a brand new car. Thank you guys for the great work. I would highly recommend your shop for auto body work in the North Port-Port Charlotte area.
We we're very pleased with the work completed on our car. Having an accident always causes stress, dealing with insurance and the disruptions it creates. The customer service and humorous notes provided through this experience shows a caring attitude for your customers. All of this was well appreciated, even having to purchase the "million dollar replacement battery". Thanks for the experience.
The intake woman is moody and inconsistent with what she says. When her actions were questioned she was argumentative. Besides that the repair seems complete and in a timely fashion once scheduled but I had to wait two weeks to get in. At the time of drop off the information included phone numers that I didn't know and my phone number which was given at the intake was missing. Most of the issues in summary involved the office staff. There wasn't anybody else waiting yet they seemed in a rush.
excellent customer service, very accommodating. Brenda Monroe did a great job from coordinating the repair to completion
Excellent job the car looked like new inside and out!
Scratch passenger side but shop rep said they would fix. Will see
I just need to know how to remove the over spray on the windshield. Otherwise I like the fact that you kept me informed on the repairs.
Thank you, Tim
Restored to like new condition and was finished on time. Great job!