The customer service at this Jackson location really ****. I got text messages telling me my car would be ready on 1/3/17. I called the store to inquire about it and was told to ignore the text messages. I called several times after that and was told someone would call me back, I never got a call back. Finally I got my car yesterday 1/9/17 almost 3 weeks later. The repair was done right and looks good I am pleased with the repair but the customer service is really lacking. You need to do something about keeping people informed on their repairs. The text messages are a great idea but not if they are not true.
Heather and Jim were amazingly courteous, friendly, knowable,and a hats off to Heather, didn't mind getting o nthe ground getting dirty!
Everything was A1, from customer service to my repairs. Highly recommended.
I was treated very well & my car is perfect. Thank you again.
Heather was amazing. She went above and beyond. Never had to call to find out what was going on with my vehicle. Give that girl a raise! Truly sweet and very into her customers. Kiddos Heather
Vehicle Make : Volkswagen
Great service even went beyon expectations
Both Heather and the lady at front desk were extremely pleasant and helpful in getting my car back on the road.
Everyone very polite when enter your facility or speaking to someone on the telephone. Always give update on automobile repair.
Heather was great to work with. I was happy with the contact even though the car wasn't ready the day they said it wasn't her fault. She tried to get it but Honda sent a damaged part. Thanks!
The repairs were superb! Heather kept me up to date throughout the entire process. Thank you, Service King!!
They an amazing job and my truck looks great and the painting is the truth, they got some good painters
They gave my after 15 days then they originally told me it's going to be ready! I go to pick my car up today 11/23/16 and drove it off and saw they did not detail cleaned it. I still have lots off dust in my seats, AC, trunk! I rather keep the rental I had, at least they make sure it's clean!! Please call me atxxx-****-xxxx. I'm very unhappy with y'all service!!
Mud flap that was repaired has a gap in it. I was told that all the repair personnel was gone for the day. Oh well...
My passenger window in cracked.
The side view mirrors won't adjust anymore
Jae, Gwen were very professional in handling my repair needs and the repair team that actually did the work, Ray, Joshua and others did a fantastic job. Thank you Service King.
Look like new.
Thanks for a job well done.
Service was excellent, people were terrific. Just not sure there should be 'smears' at each corner where new piece joins old. Not sure what I am looking at but it appears to be either wrinkled paint or blemish on the piece. Probably won't amount to anything. Guess I expected perfection after the way I was treated by your company. Truly well done but could not let the small blemishes go unannounced. Thanks.
Mr. Jae Harris was thoughtful, courteous, and respectful, when I came in for an anticipated personal pay estimate, and then the lady that hit me wanted to use her insurance. Mr. Harris even recognized me later and waved at me which it helped seeing a familiar face during the vehicle drop off to have it repaired.
The receptionist was friendly and prompt when I came to pick up my car.
I hope I don't have to use a collision center again, but if I do I will be back.
Better service than Barnett's
Everything and everyone was nice to me and kept me updated on all the work being done. I truly appreciate your business and I will bring you more customers thank you.
We started out bumpy but all the damages were fixed and I am satisfied
Thanks for a job well done!!!!
It took a little longer than first estimated but the text updates helped with that. If repairs hold up as well as they look, that would be great.
My car was damaged at you shop while you guys were fixing it.
No issues. Completely satisfied.
I will use Service King on all repairs in the future.
When I received my truck, I still had a broken windshield, the scratches on the side of my truck on the front passenger side was not completely repaired. It looks as if it was just buffed and painted over. The interior still had black fingerprint ink everywhere. My daughter got in my vehicle and ruined her pants from it. Also the seat with the burn holes, was not replaced. I can see where it was just melted down. It looks 3D!
The claims adjuster seemed very knowledgable and kept me informed throughout the entire process.
You guys are amazing! Thanks for the constant updates and the attention to details. The dna things mean so much.
You went above and beyond my expectations! It was worth the extra wait. Thank you!!
Jae was awesome and kept me informed
Everything was done in a timely manner. Everyone was kind and and wanted to know any questions I may have.
All aspects of services were exceptional
Paige was awesome! Thank you guys so so much! You made this not great situation much easier!
My car went in with complaints of fuel light and tire lights on . Fuel light off fixed fuel tank tire light on need to know what is going on .
They gave us a rental car when repairs took longer than anticipated.
It took over a month to repair my car and when I did get it back a piece flew off of my windshield on the way home
I was very impressed when I got my vehicle back. Couldn't even tell where it had been wrecked. I will highly recommend Sercice King to my friends and family, thank you again!
Great job. Very professional
Heather was great as was the customer service of everyone I was in contact with. Great experience!
Heather was great keeping us up to date on the progress of the vehicle. Caleb Monk did a great job and so did Paige Monk! Great team! Great job Service King!
I was very impressed with the quality of work that Service King provided.
The people were very nice & kept me informed about the whole process .
Service King kept me informed every step of the way.
They did really good and the young lady paige was real Good she kept me posted on my car if I had to rate you all from 1 to 10 with 10 being the highest I rate you all 10 thanks service king. Bend G
I loved the way you kept me updated with the status of the work on my car.
I had a great experience with Stewart at Service King in Jackson MS. He was so attentive and made sure my car was ready when I had to have it. He kept me posted throughout the repairs and I was so appreciative. There had been a death in my family and they were very supportive. I give Stewart the highest marks for this. A very big 10!!!
I would like to thank Paige so much for the awesome repair she did on my car! I'm so happy to have it back home! No problems since having it back!
Your customer service was great! My wife's car looks brand new.
I really appreciate the highly professional way you handled the repairs on my Honda.The daily updates were great. Thanks Service King.
We were well pleased with the service that Service King provided , and how we were constantly updated about the repairs of our vehicle. Mr Stuart was very professional, helped eased any concerns or questions we needed help on, we say thanks to all that helped us thru this time. We pray that God bless you all.
Javarrius Harris, great cust.service, and professionalism, second to none. Service Kings, did a great job on my SUV! Strongly recommend!!!!
Quality work and got the job done in great timing
My service manager did a great job at service king, he kept me informed on my vehicle every day and he was very knowledgeable and friendly. Thank for a job well done.
Nice job. Appreciated all the texts keeping me updated on repair work and status.
I asked twice that the 2 new tires be put on the rear. SK installed both on one side. Not huge but you asked.
The repairs were completed quickly, and every staff member I spoke with was kind and courteous. I worked with Paige the most, and she made the process really clear and kept me in the loop, which I appreciated.
I will highly recommend you to all! Excellent service all around!
Thank you for keeping me informed of the progress of my car and having it done in a timely manner!
I was well informed about my repair, which came out great. I appreciated the cleaning of my rims and vacuuming. Stuart was helpful.
They do whatever it takes to please the customers, and as far as I'm concern that's what I like about a business.
Your customer service is second to NONE!!!! The people were super nice! Keeping me up to date on the progess was better than anything! I will not use any other repair shop and will recommend you to all my family and friends????????
You all to the job one time and that is a great job
I was impressed that I was updated regularly on the progress of repair & didn't have to wonder what was being done
Keep up the good work.Thank You.
Stuart at Service King was professional, informative, and willing to go the extra mile to provide the best service possible!
Great work love the work and will recommend any and everyone i can thanks again
Enjoyed service and would recommend this service to anyone. Really enjoyed working with my point of contact, Stewart.
Stuart's customer service and attention to detail was superb
Everything was great! Great service and Friendly workers. Stuart kept me informed about my vehicle and the bumper looks awesome!
The frequent updates that we received.
The hood of my car is not correctly aligned with the bumper. This makes me suspicious of other things unfortunately .
The work was completed ahead of schedule, and the staff are extremely kind and helpful
I appreciate the updates and customer service.
Hood problem(not secured)
I was pleased with the updates I received when repairs were being completed on my car. I was also happy with the finish results. Your staff was very efficient. Thanks!
Thanks for a job well done
Friendly employees, quick service. Thanks!
Service King and Stuart did an excellent job, the repairs looked wonderful. We will be using them again for any body repairs.
Everything went good, very satisfied.
Prompt,courteous,and excellent work
Repairs done faster than anticipated - great communication via text
Heather was awesome and I am so happy that you guys were able to match the hard color paint I have. I will surely recommend you guys and if I may need you in the future you have my business!!
Thank you so much for being so awesome Heather and the well wishes after my surgery and sympathy on the passing of our grandfather. You rock!!!
Whoever did the bodywork on my car, they deserve 12 raises! My car looks great! I am completely satisfied. Also, Paige and Stuart/Stewart were very helpful during the time my car was in the shop as well. Keep up the good work as a team!
Thank you for your good work.
Everything was repaired to specifications and the customer service was personal and most professional.
The paint and repair look like new. I'm very pleased.
Heather was awesome. She took care of everything!
I am pleased with the repair of my vehicle. My service writer Heather was great, no one could have asked for a better writer. Thanks Heather for a job well done, your kindness is noted.
Heather kept me updated daily. This was very useful information.
Everything turned out well... I got my truck faster than I thought I would
Super job in communication and my car looked great afterwards.
Always use them for my repairs
I really appreciate the work Service King did to my GMC Sierra. I really appreciated the courtesy of the representatives that I talked to. And the daily updates I received was right on point. I was glad to know my GMC was happy there...
The entire staff was very professional and courteous. They treated us like family and we were amazed at the daily updates on the status of the car repair. We will recommend your company to everyone we know. Thanks so much
I'm very satisfied with the service I got from service King. I got a daily update on my vehicle which I thought was nice and informative.
My service king manager really prepared me for the experience for first-class service !!! And he let me know that he would do all he could do to make sure my car is in the hand of a experience service king professional !!! He told me that he was going to keep me informed on my car progress that made me feel like I had nothing to worry about and he deliver on everything we talk about !!! I would recomened Service King and Mr Stuart W Murrary as a man of his word and professional !!!!
Amazing service My Jeep fender &
bumper were replaced in one day! They did an excellent job and Heather was an exceptional service rep who stayed in contact every step of the way! Very pleased.
This quick response and keeping me informed! Also, GREAT paint job! Guys should get a raise or bonus!
The car looks great. thanks.
Our representative, Stuart, kept us informed through the process and had impeccable manners.
Excellent service by my sales rep. He kept me informed of the whole process and it was greatly appreciated. I have already started telling friends and family all about this company. Great job Service King.
Excellent work and excellent communication and would definitely take my car there again!
Very professional and no hassle. I enjoyed the experience and this was the first time I ever had an easy going and flowing experience.
I got regular updates on my car. Stuart and Other guy who helped me were very friendly. I'm totally satisfied with the service.
I am thoroughly pleased with my experience with Service King, especially the professionalism of Stuart Murray, who was superb throughout the whole experience.
Even though my car was there longer than anticipated, I received very regular updates and the staff was always pleasant and friendly. I have no complaints about Service King
The time was good,I like the way they communication on the time,labor on my car.let me know every step they were doing.
If repairs won't be done when expected, don't send messages saying it will. If there are delays, keep the customer in the loop. Call back when you say you're going to call back. The customer is already inconvenienced by not having their car; your employees should not be an additional headache!
Heather and the clerk was excellent!! I couldn't ask for more!! Thanks!! They was 100%!!
Greatly appreciated the daily updates & clean car. Thank you
Although my service advisor was polite, she was unable to resolve my issues. My 1st issue was about damages that didn't come from the accident and they were NOT on my vehicle before coming to Service King and naturally, no one owned up to those damages: not Service King or the partnering tow truck company. I was shown pictures of my vehicle when it arrived at Service King but the images doesn't clearly show any dents beforehand. My 2nd issue was about the gas: I had a full tank when my truck arrived (which the images can prove) and I had to correct my service advisor about the correct amount of gas before initialing the paperwork (agreeing to the mileage and gas). I took a picture of my gasometer when I picked my truck up and it was below half and I informed my service advisor, and she did not offer any compensation or resolution. I don't think I should've been held responsible for a half tank of gas to drive to a local partnering tire shop to replace my tire or for any necessary test drives; besides, this accident was not my fault. And I wasn't notified that I would be held responsible for that amount of gas beforehand. I, personally, don't think that much gas should have been used for those simple errands either. I'm not pleased with my overall services at all.
They did a wonderful job on my car. Plus they got finish with it in a timely matter. I would recommand them to family and friends. Thanks
Thanks for the good repair
Was a wonderful experience , loved the updates. The actual repair was perfect, way ahead of schedule
5 stars from me
They were friendly and helpful, I would recommend them to others
Service King did an awesome job on my 2009 Honda Accord. I would highly recommend them to everyone. ????????????????
Stuart Murray was professional and efficient. Very pleased with his service and can-do attitude
Heather was GREAT...give her a raise...hours are long..
I'm very pleased with the work that was done on my vehicle. I thank Services King and Heather for the open communication doing the process.
Thinks for all the updates on car
Stewart my advisor did an incredible job. This team went out of there way to make the repair process a low hassle experience. I appreciated that tremendousl
The service itself was fine. No complaints. If you want a completely honest answer however, y'all could back off on the constant texting of mostly irrelevant information. At one point I got six texts telling me how much Service King appreciated my business. It's not necessary and it gets a little annoying. Otherwise I was happy with the service.
The update you kept giving was a peace of mind for the claim was excellent
They did great and I am very satisfied with the work done! Would recommend them to everyone!!
I am very satisfied with the services received.
Excellent. I got regular updates and my device manager was great. Thank you
Heather and her team were great. I really appreciate bathe fact that she kept me updated through out the entire repairing process. She is Awesome.
Stuart was so professional, and took such good care of us. Will highly recommend!
Job well done will recommend friends to come for repairs
Stewart did an excellent job.
I really loved the constant updates. It made me feel like the technicians cared about putting my mind at ease about my repair.
Great service and friendly staff. I was very impressed by Brian, and his willingness to assist me with by getting things out of my rental and my kids packed back into our vehicle. Thank you for your service and professionalism. Will gladly do business with Service King again in the future.
Vehicle Make : Volkswagen
My car looks New. Outstanding service. Outstanding quality work
Heather was awesome about updating me along the way! Loved constantly knowing what was happening. Made me feel like everything was under control!
Entire experience was as smooth as butter! Heather and Gwen in the business office are two of the sweetest ladies. I found them to be very knowledgeable in their area of work. Kenneth the detail worker was very excited, friendly and happy to assist! Each one of them work well as a team. I felt extremely special upon entering and leaving this establishment.
My car was ready before time and they let me know each step of the way
Everyone at Service King was patient, pleasant, and helpful during the entire process. I enjoyed the text messages conceding the status of the work being completed.
My car was in excellent condition when I got it back. Heather in service kept me up to date about my car I was never in question about the process. Considering my car was in repair for 3 weeks I appreciate that the most.
Stewart did a great job of keeping me informed throughout the entire repair process. Really enjoyed working with him.
Service king provided me with a level of service that was awesome!!!!
I had damaged emblem placed back on car and now seat heaters dont work after car repairs
I appreciated the way Service King maintained contact and informed me of the status of my repairs. The contact person was very polite and efficient with his information. I thank Service King for the professional services they provided.
Great customer service. I was updated daily on the status of my repairs.
Very please the service and professional staff.
The service was spectacular I will definitely recommend Service King for anyone needing body work done.
Very pleased with the whole experience from start to finish. Would recommend service king to anyone.
I appreciated the continuous communication via text of the status of my vehicle. The staff were helpful and courteous. Thanks!
Awesome job thank you for exceptional service l really appreciate the level of communication also.
I was excited about the everyday text messages. I started to look forward to them even my co workers, we thought that was excellent customer service.
This was the 2nd experience I have had with Service King. My car looks excellent and Stuart my representative made sure my car was to my liking. With regard to informing me of my car's status I think your information status text service is a awesome amenity to your service. Stuart made frequent calls to get my approval on all things not initially agreed upon. The quality of the work is second to none. I'm very satisfied with my experience and would recommend Service King to anyone that is seeking collision repair. I hope your company keep your prices reasonable, service the same, and continue the excellent service you provide for years to come. Merry Christmas to Service King as you have made my xmas more merry.
You did a fantastic job on my SUV. You kept in c contact with me through the entire process I would highly recommend you to anyone thank you so much
It was great to get daily updates via text
I really appreciated the messages with updates about the repairs on my truck. Great work!
Very pleased with Service King, nice, dependable people and my car looks like new.
Very good service. Stuart was very helpful in explaining what was to be done, and then what had been done on our SUV. They kept us informed of the progress. Very kind personnel.
I was pleased with the job that they done I will recommend that you should try the bestServices king A thanks again for the qualit service.
Everyone was so friendly and down to earth. I loved all of the text updates.
I met the people that worked on my SUV. That met a lot to me. I trust service king.
The only repair place I would ever go to from now on! It was my second time getting repairs done at Service King and they did a fantastic job once again! The repair was also completed at a promised time. Brian and the whole staff at Service King are very nice and personable. Would definitely recommend this place to family and friends.
Great job and fast service
Great work my car looks bran new could not happier and the lady that works at the front desk is amazing!! When I came in I told her I lost my phone and she called the restaurant and checked if the had it the did and I got it back that's what I call going above and beyond service king are the kings in book!????
Very satisfied with service and updates
Stuart Murray did a great job of keeping me informed, helped me with appointment times and was patient with my children being there. I will definitely recommend Service King and Stuart.
Service was fast and super!!
Vehicle Make : Volkswagen
First of all, I was debt a text stating that my car would be ready on Monday Nov 16.I made my plans for the weekend accordingly. Then I received a call saying my car was ready for pickup on Friday Nov 13. I felt pressured to change my plans just to pick my car up. I changed my plans and picked it up Nov 14. I was dissatisfied with the fact that my car was half cleaned; in fact the things I had on the back seat were throw on the floor board. Which also revealed that the back had not been vaccumed. Severice can can not receive my business ever again nor will I recommend anyone to use the services. I will also make Allstate aware of my displeasure.
Heather kept informed all along the way. She answered every question I had in a timely manner. She called me by name when I walked through the door for pick up. And she returned my rental. I was not expecting that!
Everyone was so nice. Brian Carmichael was very helpful and answered all my questions and concerns. My car looks great . Thank you
Excellent, friendly service.
Great job on your service, I will recommend anybody to you all. Thank you!
Great service and excellent work
Continue providing optimal customer care and exceptional services.
You all kept me updated about my vechicle.I think that your work speaks for it self.I must trust your business this makes my fourth time to bring my vechicle to you all
Excellent Work! You have my business. ..
Service King was the best experience I've ever had with a body shop. They were very nice and helpful and not to mention informative and kept you updated with your vehicle daily. There was no complications and everything turned out smoothly and my vehicle looked brand new. Service King will definitely be my first choice if needed. Thank you for your service.
Job well done....looks like a brand new car.