Excellent service. Highly professional staff. 10 out of 10.
Everything went very good. Kept me updated on status of car. Friendly service reps and very professional.
Krystal took great care of me.
My car looks like I drive it away from the dealership again
Megan and Krystal were super duper awesome and very professional and courteous. I would definitely refer anyone to that location for any service needed. They took very good care of me and made sure I was kept in the loop with the status/progress of the car. Thank you all :)
What i appreciate other than the great job performed on my truck was the consistent communication i received providing me with updates on a regular basis and keeping me well informed. The customer service team was fantastic. I would definitely refer anyone to service king
I received excellent service. I'm pleased with the work that was done.
Your staff was very patient My car looked brand NEw they clean it to the up most satisfaction I want to Thank Service King the weight was with it
Great experience with Service King
Keep up the wonderful work ????????
My service King representative was professional, quick to respond and seemed extremely knowledgable about her industry. My repairs were handled in a timely manner and I was contacted daily with updates as to the progress of the work and the estimated completion date. I was even more impressed when I picked up my vehicle and saw the results of service kings work and the attention to detail that my representative (Meagan Patty) gave me when explaining what had been done. She kept making sure I was completely satisfied and felt comfortable with the results and I was more than impressed with her and service King in general. I would definitely recommend this company to friends and family.
You all kept me posted on the status and customer service was great.
Ms Meagan kept things going and was very delightful
to keeping me posted...Thanks for everything! Mr.Dugger
Service King did an excellent job! The customer service is outstanding.
Excellent job! Thank you for handling everything so smoothly!
My customer service rep on pick up was great. I also loved the text message updates
This is the second time I have used Service King.. Great Customer Service and my truck looks great.. You all are Awsome!!!! Thanks Again for a Job Well Done!!!
Satisfied with the work. The work was done in a timely manner. But one thing I noticed was whoever fixed or clean my truck thought it was cool to take my phone charger cord. The next time I do business with service king I will make I take my stuff out of my arm rest glove compartment
This is Service King (Memphis, TN - Winchester Road) second time taking care of my vehicle and I'm glad I pick them again. By far the best service I've experience. Great, kind, professional people and services.
The whole experience of having a car accident can be difficult. But Service King's Representatives make the difficult times or transition times as smoove as possible. And once again thank you to Service King and Megan (I'm sorry if I forgot the agents name).
T L Mayes
Megan was great to work with. I am very pleased with my vehicle
Prompt estimate provided. Quick turnaround on my repair. Good customer service
We were told our car was finished. We went to pick it up and there were pieces missing so we had to go back to the rental car place and re-rent a car which took hours of our day. We picked the car up today and just noticed that it is still missing pieces. We do not know what the solution will be but we are very very displeased with this level of service and will be letting our State Farm representative who recommended you about our experience.
I am very pleased with the work .
Great job, I'm totally satisfy with the work.
From the moment I walked through Service King's door (Winchester), I was met with courtesy, professionalism & a smile (Krystle). I appreciated the txt notify me of the status of my car from beginning to end. I will socialize your name.
Thank You Service King
Kristle was the one who assist during all the time and I was super comfortable w her shr was super cool w me she has a very customer service take good care of the customers am happy and proud of all of your team thanks again
The service was awesome....couldn't have asked for better.
Very good service you are a 10
Great job Megan, was more than courteous and gave frequent updates Thank You!!
Vehicle Make : Mini Cooper
Thanks to Kristie for helping me out and keeping me updated on the progress of repairs. I will definitely recommend Service King to my friends!
your service was immaculate it was fast and totally unexpected returns on getting my truck back so quickly I really appreciated your service
I was absolutely satisfied. Megan was amazing throughout. I will be recommending this shop. Best customer service by far.
You're the BEST!! Satisfied customer and HIGHLY RECOMMEND Service King!!
I did not encounter any problems with Service King. The staff was very professional and courteous. If needed, I would definitely use their service again. Thank you very much.
Megan was great and kept me informed throughout the repair process.
My car looks great and everyone was so nice
Your focus on the customer is beyond any other company I have ever worked with. And the quality of work appears to be very very good.
Vehicle Make : Volkswagen
Continue the good work!!!
Thanks Meagan, for the service and courtesy that was shown in servicing my car. It was greatly appreciated.
Quick, friendly and quality work
Megan was and is awesome! She kept me informed with everything in regards to my vehicle. She has exceptional customer service and because of her, I would refer customers to Service King. She represents your company well.
Meagan Patty kept me apprised of my vans' progress the entire time.
The Staff Was Very Good To Us Keeping Me Updated On Everything And Made Me Feel Very Satisfied And I Appreciate Each And Everyone Of Them
Great experience, quick service! The only thing is the text notifications weren't completely accurate, but I got calls from Meagan about the progress anyway. The day my car was ready a text came saying it was 51% completed. It's not a problem, but I just wanted to mention it for future customers.
Meghan was great to work with...professional, courteous, and knowledgeable!
Megan did a phenomenal job. She keep me abreast every step of the process. What imagine to be a painful process. She made sure it was not every step of the way. The bodywork was amazing. I am very pleased with the services rendered to me. I would most definitely recommend Service King to future and potential customers.
Megan was wonderful about keeping me updated as to the progress of car repairs. Everything was done very quickly in the car looks great!
Bumper isn't straight. One screw wasn't replaced. And I think the hard top was not reinstalled correctly.
I was very skeptical having my car service at service king,really thought it would have been sent to Mercedes Benz. I have a change of heart. Service king did an excellent job and I was well informed with the process. Thanks Service King! Bravo! Job well done!
Fast service. Excellent work done. Wonderful detailing of the car. Thanks guys!
I love your way of doing business! I like the friendly helpful staff and the text updates. Repairs are done quickly and thoroughly. I definitely will use Service King again should the need arise.
Very professional service. Get rid of the annoying automatic text system telling me that my vehicle is "happy".
You guys need more people like Meagan Patty she was very professional and helpful
Thanks for going above and beyond by waiting for me right at closing time. Very professional and did a great job of keeping me updated during repairs.
I would really like to thank Meagan for a job well done. She was very professional, prompt and kept me informed the entire time during the process!!! I am so glad I chose your company to provide repairs. I will definitely recommended your company to everyone for their repair needs!!! Kudos to the technicians as well! Beautiful work!!! I am a very happy customer!!! Thanks again Meagan!!!
Meghan did a great job of keeping me informed throughout the process. Very friendly yet professional
Megan keep us well up to date as to everything that went on with our car. From beginning to the end of the repair.
This is my second repair at this location, they keep you updated daily. The process went very smooth and painless. Great job by my advisor, Meagan Patty. 2 thumbs up!
Great job! Car seems like new!
Your team was very helpful,nice and informative. I loved the updates through texts message as wells just to know something is being done Great Job!!!
Everything looked fantastic... How nice that you cleaned my whole car????
They were polite and all repairs was made and completed on time as they stated it would be also love the status text you get daily
The manager and the staff were very courteous and helpful. They kept me up to date on the status of my vehicle and had it ready in s timely manner.
The staff were friendly&whelp ful very professional I have already recommended u guys to someone else I will use u guys anytime. Thanks much
Meagan was extremely helpful and repairs were completed in a reasonable amount of time
Thank you for the speedy/quality work on my vehicle!!!
Excellent customer service excellent service period
They kept me well informed with the status of my vehicle. It was repaired accordingly and there weren't any concerns with the services.
Vehicle Make : Mitsubishi
Great job 2009 eclipse looks great
Keep doing what you doing
Great customer service. Great work on my vehicle. The agent assisting me went over and beyond. I would recommend them to anyone.
I appreciate the opportunity to get a great service continue the good workind thanks again
My serbice rep Meagan Patty was excellent.
I was highly satisfied with the body work done on my car. I put my trust in them and everyone from the receptionist to the person handling my car Megan exceeded my expectations! Hopefully I will not need anymore body work..(laughing) but I would certainly bring my vehicle back!!!
Megan did a fantastic job of keeping us updated on current status for our repair. Great Job!!
Very professional. Only issue was one part took a long time to come in.However the car looks great!
Great job,sending another vehicle to your
team, love the job that was done on my 2006
Everything was great, great customer services.
They went out of their way to help me. I really appreciate that.
You all did a phenomenal job on the car and I would recommend you guys to anyone.
Lied about everything that he was going to get done wouldn't have let u guys fix if I had known you were not going to stand up on your end very dis satisfied
Great overall experience. Caitlyn handled the process well fro estimate to completion. Got the work done in the timefram they said they woukd. Even washed and detailed the vehicle! Very pleased!
Vehicle Make : Volkswagen
Todd went above and beyond I will be recommending Service King to all my friends and family! I already have!!
The service is good and trustable.
Megan was real nice and sweet
Truck was not completed on promised due date. Communication between Servive King and Allstate leaves a lot to be desired.
It turned out perfectly. Thanks again. Looks like new.
You guys did an excellent job!!
They showed me what was needed, and then did it. All in a timely fashion , not a complaint from me. Thank You. Hugh
Excellent service,friendly staff,quick service!
Your helpful employees, your constant updates via texts and quick service makes the ordeal of getting our car repaired very stress free. Thanks!!
Vehicle Make : Mitsubishi
Great paint job!
Great Job and better customer service given by Megan.
Meghan very helpful and shop workmanship excellent. Servicecwas fadt and painless.
That being said, do not want to return!
I was pleased with the quality of the work and on time estimate of completion.
Thanks for the great service. You exceeded my expectations!
Caitlin did a great job. Give her a raise!
My car looks brand new all over again thanks to you all. A job well done.
Thanks for all the service they provided
It was a pleasure to do business with these guys and Ladies.
I'm not sure but I think my front wheels may be out of alignment.
I'm going to watch it to be sure.
I'm very please with your services and thank you service King !
Job well done. I would come back anytime. I don't think it could have been any better.
Was surprised at how much customer service I received. Would recommend to a friend
Excelkent superb service. Very impressed!!!
Overall Service King did a good job but as they were delays, the texting update system seemed very misleading .
Special thanks to James for his excellent customer service on Saturday.
Outstanding job! Thanks for keeping me informed and doing such outstanding work.
Repairs were not done properly at all. Couldn't get anyone to call me back for 2 entire weeks until I went in to the location on my one day off and demand to know what was actually being done with my vehicle and to get a progress report. Repairs took more than twice as long for only 3 parts to be replaced. Manager told me to go somewhere else to get my tire fixed that had screws in it when I picked up my vehicle from their shop. Zero customer service and horrible repair work that I am now going to have to pay someone else to fix. I will be contacting corporate office.
The updated text messages are fantastic. Very helpful. Great job on the repair.
Nerf bars missing. ABS dash light will not go out. Park assist will not turn on!
James and Courtney were very informative, they kept me informed about the progress of my car. I'd definitely recommend service king to a friend !
Very nice job a very professional staff excellent experience
The service was excellent at each step
All the front desk employees need more greeting the customers training. I didn't feel welcome when walking in ????. I had to speak first and ask how everyone was doing before they greeted me. I also had an experience when I did speak some spoke some didn't . This isn't the first this office staff did this. I love their work ????????but there customer service ****????????????.
The repair area does not match the car color. There is a small dent on the car door and some scratch on another door. Company supervisor asked to bring the car back later. The car was in the shop for 34 days. Pickup target date was moved 4 times. It was not completely ready when picked up.
Excellent service, friendly & helpful staff. Great experience overall.
It took too long to do the work a 5-6 day job took nearly 14 days. My drives seat was soiled. My battery was down and I had be jumped before leaving the lot wasn't told I needed to not stop anywhere and so I was stranded in the cold for 30 minutes waiting for a jump. I had to pay extra money for having the rental car for 14 days. I noticed a scratch on my car near repair area that was not there when I left my for repair I do not want to be inconvenienced for sseveral more day.
Great work...Great communication! !
THANKS FOR TAKING AWESOME CARE&REPAIRING "MY LIL DIVA" BACK2 NORMAL!!! KRYSTAL 10...THAXS AGAIN
Vehicle Make : Mini Cooper
I'm always pleased with the body work & I will continue to use this company.
Caitlin and James we're both fantastic. I hate that I had to meet them like this but they were so very helpful
Vehicle Make : Volkswagen
Everything looked great! My car doesn't even look like it was involved in an accident. Thanks so much.
The repair and paint was done very well. My compliments to Paul James and the shop team. The communication between the service manager and I was not what I expected. I was given an initial date of 1 week and since it was Thanksgiving week, I didn't really need a car so I didn't get a rental. When the week passed and still no car, I called. I was told it would be ready Thursday afternoon or Friday morning at the latest. Friday afternoon I was told it might be ready Saturday. Tuesday, I was told it would be Wednesday morning after I called again. I understand parts being late and that's not a problem. The problem is the continued poor estimating of when the truck would be ready. If I had known it would be 2 weeks on the front end, I would have gotten the rental car my insurance provided. The service manager should have been on the phone with me when the car didn't move to the next phase of the process on time letting me know what was going on, what was left to do, and when I could realistically expect my truck back. Very poor communication.
Difficult to schedule, difficult to get information about status of car.
Appreciate updates. Little blonde girl at front was awesome! They did a great job!
Serv king did great job. Kept u informed very professional and courteous. I would use them again and refer them to others. Thanks
All of you Reps were very friendly and your staff completed the job ahead of schedule so, I am very satisfied!
They did wonderful job!!!
My car looks brand New, I am so please.
Great job and exceptional customer service. Thanks.
Thank you for the quick service on my car and the updates! It looks great. I was surprised and happy to see that the inside had been cleaned too. I am totally satisfied.
I am very Happy With the Service I received from Service King. If I could give them A and 150% I would
They made this process very easy and quick! We really appreciate their hard work!!
I was very impressed with everything that Service King did for me. I wish my insurance company would have went with service king the first time. Thank you so much
Very effective service. I was informed about the repairs and car status every step of the way. Thank you
Very professional, and kept me in the loop on all progress!
Very pleased with the work that was done on my car and I am all so pleased with the how they made sure I was ok
I'm extremely impress with Service King! Thank you for your great service! ????????????????????????????????????????????
Everyone was very nice and professional. They kept me updated and their work was excellent.
I had several friends highly recommend Service King is being a trustworthy affordable place to get a car repaired .
I appreciated the updates of the progress on the car. When I picked the car up, the service was efficient and the vehicle was clean.
Great job. Will highly recommend
The communication throughout the repair was great. Thanks.
Vehicle Make : Volkswagen
My VW looks much better than it did before the accident.
My car was repaired to better than before the accident, and it was done quickly.
1st-actual repairs are very satisfactory,
2nd-service with updates were above great and very useful
Great service. Very friendly
My car looks great.. Thanks!
They hang the bumper and on fog lam and let the old on in there that does not fit. Now they are telling me that I have to pay out of pocket to get the matching head lamp replaced. I hate to have to keep going back and forth from the insurance company to service king. I am tired!!!!!
Vehicle Make : Volkswagen
The service was absolutely awesome!! Caitlin took excellent care of me from the very start. I will definitely recommend Service King to all my colleagues and family!
Vehicle Make : Volkswagen
My lift dort not looked
Overall Great Company And Workers I Loved The Service That I Was Given And How Well I Was Treated As A Customer. Thank You
Impeccable service. Service king did a great job fixing my car. We are happy that we decided to take our car to Service King
Chris was excellent at staying in contact about the progress of our repair. The work looks excellent.
The service in all areas was great. The young lady Catlin (or Katlin) was superb in her customer service and follow-through.
I was always kept informed about what was going on with my via phone call or text messages great job
Service was nice and repairs perfect!..Thanks
Vehicle Make : Volkswagen
I was told that my air was working, and on days as hot as today, I needed my air to work. It is still not working.
Well done with good communication as to status.
The man who helped us, Dan, was brand new to the location but proved to be a great new asset. He helped us perfectly and with a very good natured personality which put us at ease immediately. He kept in touch with us and made us understand the situation when it took longer to get a needed part than hoped. I am happy he - and Service King - was there for us!
Work was done in a timely fashion. Car looked great. Chris was friendly and the updates were appreciated.
My car looks great! Service King kept me informed of their process of repairing my vehicle. I received texts and the service manager, Craig, called about the process. I was more than pleased with the overall look of my vehicle and the excellent customer service that I was shown.
Vehicle Make : Range Rover
You have an awesome team that cares about their customers! Great work!
I like the daily updates on the progress of your ride, and the expected finish date. It's very reassuring. There is good customer service, as well, that'll ensure repeat customers.
Good job and fast return! Thanks
Very satisfied!!!!! Outstanding work!!!!
Very responsive, excellent communication, very pleased with the workmanship.
The staff was very pleasant , and professional . Although I was working with a tight timeline , explained the process , which was very reassuring . The work that they done was Excellent ,,, I'm very pleased !!!!
I have previously submitted reply
Great work, very friendly people, clean facility
and I was kept informed of my car repair
completion daily. Keep up the great work!!!
My wife and I were completely satisfied with the work and timing of the completion of the repair work. Our advisor did a good job of keeping us informed on the status of the repair.
I was told twice my deductible to pay was 200, but when I went to pay today1,000. It was a hit and run . Calling Liberty agent tomorrow. Car is great . Very good job done, but too happy right now. Diane T
I was very pleased with the service I received from Service King. My car was repaired promptly and efficiently. The technicians even went above and beyond by cleaning my car and tires. My experience was very positive and I highly recommend this company to anyone in need of auto collision repair.