My car has been back three times I will never use there services again!!!!!!
The ladies at Service King Germantown are wonderful. Not only did my car repairs exceed my expectations, but Megan and the ladies at this location kept me informed of progress, answered all of my questions and made this a pleasant experience over all. I will definitely refer this business to my friends.
Shop did not properly diagnose check engine
Light requiring my car to be in shop a extra
5 days !
Your representative was very informative and professional. She would call me everyday to let me know the process of my car. I would definitely use Service King again. I am very satisfied with my car.
All seems to be good with my car repairs and we are well pleased with the service and efficiency. Our service advisor, Krystle Place kept us well informed as work progressed and she gave immediate attention to any concerns we had. Thanks for a job well done. We'll tell others what a great job you all did for us.
Service King employees were friendly and courteous and were informative. They repaired my car in a timely manner and met our needs.
Meagan was very knowledgeable and polite during the repair.
The staff made sure my needs where meet. They Deserved A 10 plus.
A. Took to long for such minor repairs .
B. Staff plays games with you saying car will be ready
when they know it will not be.
C. Turned rental car in thinking car would be ready
found car was not ready.
D. Wanted minor touch up on scratches on car were not done . Scratches were on oter side of the car . Were so marked by Krystle Place.
A relatively simple repair took more than two weeks. Not acceptable.
Pick up was one day longer due to communication from Hanover Insurance re payment. Megan was following up with Hanover, so I was not charged for what Hanover was considering an extra rental car day that was showing as a charge to me. Thx you for going that extra step.
You kept me updated on everything and the car looks great!!!
You used wrong parts, you used a trunk CLC 250 instead of the original part for my car c250 totally unacceptable and also the tail light is assembled wrong not like the original. I am not satisfied at all
Really appreciate the service. They kept me updated on everything dealing with my car. Never felt lefted out. My car is back to normal
Krystle provided outstanding customer sevice from 7am to 6pm.
Vehicle Make : Volkswagen
Keep up your good work.
Thanks for your services
My car was perfect! Highly recommend
Krystal was VERY good. I am a stickler when it comes to customer service and I will say that she surpassed my expectations. The only downside I will say is that 29 was charged for washing my car but the car wash itself wasn't that good. I mean I could tell it was washed BUT not that good.
Great service! Excellent customer service, very pleased with the repairs.
There are many collision repair shops but there is only **** Service King, Keep up the great ???? work that you do.
Damage on the left front door was not completed properly. Interior was greasy and dirty.
Excellent/frequent customer service. Received the car yesterday (**** day of possession) and everything appears excellent
Great customer service,the work on my vehicle was done right and it was finished ahead of schedule. Totally satisfied I am.
Vehicle Make : Volkswagen
Service King kept me well informed on every thing that was going on with my vehicle. They even finished before the estimated time of completion.
Everybody was nice and the job was done on time
Meagan took good care of me
You guys did an job on my vehicle.
Service was prompt! Staff was very friendly, will definitely use Service King in the future.
Vehicle Make : Volkswagen
Megan did an awesome job and made sure I was informed about repair progress on my vehicle.
After a mishap and a fire with the Southaven location, the Winchester location for my car in within a week and kept me updated via phone calls and Megan is awesome.
Meagan was my service rep. She was very nice, she kept me updated with repairs. She also gave me full details about parts, cost and service. My vehicle was repaired before the estimated time for completion. I will refer Service King to my friends and family!!!!!
Sign: Happy Customer!
Megan was wonderful at keeping me updated on how my car was doing. Makes for a great sense of mind.
Everything went smoothly!
Professional and Courteous
Fast service and thorough.
Very informative Thank you
I would use them again if I had to.
Although it was a timely repair, Crystal, Courtney and the entire staff kept me updated on the status of my vehicle and made sure the work was completed correctly!
Customer service was excellent!
Everything was great! I had a great experience.
Everything was done in a timely manner. I loved the updates they give along the way! Will definitely return if any other services are needed.
The service was excellent...Ms. Krystal was very patient with all my questions.
Crystal was amazing and kept me updated throughout the entire process of repairing my vehicle. Couldn't have asked for anyone better. My vehicle looks better than new!
Kept well informed
Repair looks great.
The ladies n the office was extremely nice.and the service was completed n a timely matter.they kept me informed the whole time my vehicle was n the shop.thank u so much for your great hospitality.
The service was the best.Megan demonstrated a genuine convern for my automobile.Thanks for support me every step of the way.
The customer service and the follow up with updates
Thank you for a job well done.
The communication was amazing! I knew everything that's was going on. They were fast, professional and my car looks like new! Could not be more pleased.
This was a great customer experience! The staff was friendly and professional. They did an excellent job on my repairs.
You were so so on time with all your work I have never been treated as well as your keep in contact with clients its been wonderful until we meet again.
I have brought my vehicle(s) to Service King because they always do an excellent job and I always receive the best customer service.
I appreciated the constant updates to let me know what was happening with my vehicle throughout the repair process
Meagan showed exceptionalism and is definitely a model for customer service. very pleased.
Excellent service. Thanks Meghan for a professional job keeping me
I will recommend anyone I know to service king simply due to the fact that Krystal was superb! She alone makes Service King a stand out competitor! She went above and beyond to meet my needs! She even returned my rental car for me so I wouldn't get charged! Kudos to Krystal!
I was updated regularly about the progress on my vehicle. Melody was friendly and easy to talk too. I was very impressed with her and the job done on my vehicle. I will definitely recommend Service King to my friends and family.
This is the second time that i have trusted service king with my vehicle, and this is the second time that i have been highly satisfied with the customer service in the overall body work of my vehicle. Forbid anything happens again to my car where I would need it fixed, i would only trust service king (winchester location).
Repair took longer than expected.
Engine compartment had residual coolant all over and damaged serpentine belt at time of pick up.
The service advisor,Megan, was very helpful. I am very pleased.
Service King has outstanding customer service!!! Megan is the best!!! She went above and beyond for me!!!
Great job on fixing my car. Megan answered all the questions I had. Thanks for getting my car fix without any hassle.
I am extremely proud of the service rendered, by Service King. I would highly
recommend others, who need their car repaired. My service agent, Megan Patty kept me infored of
the work performance step by step. I valued her expertise. Thank you, Megan. l
The Service King service advisor was very informative and knowledgeable concerning the repairs performed on our vehicle. We are definitely considering conducting upcoming business with them.
I was kept informed of progress of repairs. Important questions were asked on the front end. I appreciated that.
I thank you for making a difference in the stressful time I was just a little bit of a mess. The experience with dealing with your company eased my anxiety and stress. Thanks for all the patient and professional experience.
Completed work in a timely manner and kept us informed the entire time.
Thanks and keep up the great work.
I've had other work on my other car & my
Van. This place is great...I probably will
Get my van fixed again here too.
The job was done efficiently and quickly. Everyone was very nice and courteous.
Meghan was great in communicating the repair process and time frame. Appreciated having Enterprise contacted to get me rental car. Repair looks great. Love that car was washed and vacuumed. Thanks!!
Another Job Well done. I will recommend
Everything is and looks like new, i could tell the difference once i touched the surface it is a little bumpy but no biggie.
They did an excellent job
I went to Service King and one other place for a damage estimate. Meghan at Service King was much more thorough and explained the repair process in detail. During the repair process, I received updates on a daily basis and the repairs were completed a week earlier than anticipated!! Crossing my fingers that I'll not need damage repairs again, but if I do, I'll go directly to Service King!! Thanks Meghan and Service King for making my brand new car brand new again!!
Meagan was great! She kept me updated throughout the entire process. Very honest feedback and kept me in the loop as things came in and steps were completed.
As soon as I started driving my TPMS light came on. That was weird to me you told me you put to tires on but I don't know exactly where the Tire pressure is a problem. Can you tell me why it's hesitate at times.
Thank You So Much
Excellent service. Highly professional staff. 10 out of 10.
Everything went very good. Kept me updated on status of car. Friendly service reps and very professional.
Krystal took great care of me.
My car looks like I drive it away from the dealership again
Megan and Krystal were super duper awesome and very professional and courteous. I would definitely refer anyone to that location for any service needed. They took very good care of me and made sure I was kept in the loop with the status/progress of the car. Thank you all :)
What i appreciate other than the great job performed on my truck was the consistent communication i received providing me with updates on a regular basis and keeping me well informed. The customer service team was fantastic. I would definitely refer anyone to service king
I received excellent service. I'm pleased with the work that was done.
Your staff was very patient My car looked brand NEw they clean it to the up most satisfaction I want to Thank Service King the weight was with it
Great experience with Service King
Keep up the wonderful work ????????
My service King representative was professional, quick to respond and seemed extremely knowledgable about her industry. My repairs were handled in a timely manner and I was contacted daily with updates as to the progress of the work and the estimated completion date. I was even more impressed when I picked up my vehicle and saw the results of service kings work and the attention to detail that my representative (Meagan Patty) gave me when explaining what had been done. She kept making sure I was completely satisfied and felt comfortable with the results and I was more than impressed with her and service King in general. I would definitely recommend this company to friends and family.
You all kept me posted on the status and customer service was great.
Ms Meagan kept things going and was very delightful
to keeping me posted...Thanks for everything! Mr.Dugger
Service King did an excellent job! The customer service is outstanding.
Excellent job! Thank you for handling everything so smoothly!
My customer service rep on pick up was great. I also loved the text message updates
This is the second time I have used Service King.. Great Customer Service and my truck looks great.. You all are Awsome!!!! Thanks Again for a Job Well Done!!!
Satisfied with the work. The work was done in a timely manner. But one thing I noticed was whoever fixed or clean my truck thought it was cool to take my phone charger cord. The next time I do business with service king I will make I take my stuff out of my arm rest glove compartment
This is Service King (Memphis, TN - Winchester Road) second time taking care of my vehicle and I'm glad I pick them again. By far the best service I've experience. Great, kind, professional people and services.
The whole experience of having a car accident can be difficult. But Service King's Representatives make the difficult times or transition times as smoove as possible. And once again thank you to Service King and Megan (I'm sorry if I forgot the agents name).
T L Mayes
Megan was great to work with. I am very pleased with my vehicle
Prompt estimate provided. Quick turnaround on my repair. Good customer service
We were told our car was finished. We went to pick it up and there were pieces missing so we had to go back to the rental car place and re-rent a car which took hours of our day. We picked the car up today and just noticed that it is still missing pieces. We do not know what the solution will be but we are very very displeased with this level of service and will be letting our State Farm representative who recommended you about our experience.
I am very pleased with the work .
Great job, I'm totally satisfy with the work.
From the moment I walked through Service King's door (Winchester), I was met with courtesy, professionalism & a smile (Krystle). I appreciated the txt notify me of the status of my car from beginning to end. I will socialize your name.
Thank You Service King
Kristle was the one who assist during all the time and I was super comfortable w her shr was super cool w me she has a very customer service take good care of the customers am happy and proud of all of your team thanks again
The service was awesome....couldn't have asked for better.
Very good service you are a 10
Great job Megan, was more than courteous and gave frequent updates Thank You!!
Vehicle Make : Mini Cooper
Thanks to Kristie for helping me out and keeping me updated on the progress of repairs. I will definitely recommend Service King to my friends!
your service was immaculate it was fast and totally unexpected returns on getting my truck back so quickly I really appreciated your service
I was absolutely satisfied. Megan was amazing throughout. I will be recommending this shop. Best customer service by far.
You're the BEST!! Satisfied customer and HIGHLY RECOMMEND Service King!!
I did not encounter any problems with Service King. The staff was very professional and courteous. If needed, I would definitely use their service again. Thank you very much.
Megan was great and kept me informed throughout the repair process.
My car looks great and everyone was so nice
Your focus on the customer is beyond any other company I have ever worked with. And the quality of work appears to be very very good.
Vehicle Make : Volkswagen
Continue the good work!!!
Thanks Meagan, for the service and courtesy that was shown in servicing my car. It was greatly appreciated.
Quick, friendly and quality work
Megan was and is awesome! She kept me informed with everything in regards to my vehicle. She has exceptional customer service and because of her, I would refer customers to Service King. She represents your company well.
Meagan Patty kept me apprised of my vans' progress the entire time.
The Staff Was Very Good To Us Keeping Me Updated On Everything And Made Me Feel Very Satisfied And I Appreciate Each And Everyone Of Them
Great experience, quick service! The only thing is the text notifications weren't completely accurate, but I got calls from Meagan about the progress anyway. The day my car was ready a text came saying it was 51% completed. It's not a problem, but I just wanted to mention it for future customers.
Meghan was great to work with...professional, courteous, and knowledgeable!
Megan did a phenomenal job. She keep me abreast every step of the process. What imagine to be a painful process. She made sure it was not every step of the way. The bodywork was amazing. I am very pleased with the services rendered to me. I would most definitely recommend Service King to future and potential customers.
Megan was wonderful about keeping me updated as to the progress of car repairs. Everything was done very quickly in the car looks great!
Bumper isn't straight. One screw wasn't replaced. And I think the hard top was not reinstalled correctly.
I was very skeptical having my car service at service king,really thought it would have been sent to Mercedes Benz. I have a change of heart. Service king did an excellent job and I was well informed with the process. Thanks Service King! Bravo! Job well done!
Fast service. Excellent work done. Wonderful detailing of the car. Thanks guys!
I love your way of doing business! I like the friendly helpful staff and the text updates. Repairs are done quickly and thoroughly. I definitely will use Service King again should the need arise.
Very professional service. Get rid of the annoying automatic text system telling me that my vehicle is "happy".
You guys need more people like Meagan Patty she was very professional and helpful
Thanks for going above and beyond by waiting for me right at closing time. Very professional and did a great job of keeping me updated during repairs.
I would really like to thank Meagan for a job well done. She was very professional, prompt and kept me informed the entire time during the process!!! I am so glad I chose your company to provide repairs. I will definitely recommended your company to everyone for their repair needs!!! Kudos to the technicians as well! Beautiful work!!! I am a very happy customer!!! Thanks again Meagan!!!
Meghan did a great job of keeping me informed throughout the process. Very friendly yet professional
Megan keep us well up to date as to everything that went on with our car. From beginning to the end of the repair.
This is my second repair at this location, they keep you updated daily. The process went very smooth and painless. Great job by my advisor, Meagan Patty. 2 thumbs up!
Great job! Car seems like new!
Your team was very helpful,nice and informative. I loved the updates through texts message as wells just to know something is being done Great Job!!!
Everything looked fantastic... How nice that you cleaned my whole car????
They were polite and all repairs was made and completed on time as they stated it would be also love the status text you get daily
The manager and the staff were very courteous and helpful. They kept me up to date on the status of my vehicle and had it ready in s timely manner.
The staff were friendly&whelp ful very professional I have already recommended u guys to someone else I will use u guys anytime. Thanks much
Meagan was extremely helpful and repairs were completed in a reasonable amount of time
Thank you for the speedy/quality work on my vehicle!!!
Excellent customer service excellent service period
They kept me well informed with the status of my vehicle. It was repaired accordingly and there weren't any concerns with the services.
Vehicle Make : Mitsubishi
Great job 2009 eclipse looks great
Keep doing what you doing
Great customer service. Great work on my vehicle. The agent assisting me went over and beyond. I would recommend them to anyone.
I appreciate the opportunity to get a great service continue the good workind thanks again
My serbice rep Meagan Patty was excellent.
I was highly satisfied with the body work done on my car. I put my trust in them and everyone from the receptionist to the person handling my car Megan exceeded my expectations! Hopefully I will not need anymore body work..(laughing) but I would certainly bring my vehicle back!!!
Megan did a fantastic job of keeping us updated on current status for our repair. Great Job!!
Very professional. Only issue was one part took a long time to come in.However the car looks great!
Great job,sending another vehicle to your
team, love the job that was done on my 2006
Everything was great, great customer services.
They went out of their way to help me. I really appreciate that.
You all did a phenomenal job on the car and I would recommend you guys to anyone.
Lied about everything that he was going to get done wouldn't have let u guys fix if I had known you were not going to stand up on your end very dis satisfied
Great overall experience. Caitlyn handled the process well fro estimate to completion. Got the work done in the timefram they said they woukd. Even washed and detailed the vehicle! Very pleased!
Vehicle Make : Volkswagen
Todd went above and beyond I will be recommending Service King to all my friends and family! I already have!!
The service is good and trustable.
Megan was real nice and sweet
Truck was not completed on promised due date. Communication between Servive King and Allstate leaves a lot to be desired.
It turned out perfectly. Thanks again. Looks like new.
You guys did an excellent job!!
They showed me what was needed, and then did it. All in a timely fashion , not a complaint from me. Thank You. Hugh
Excellent service,friendly staff,quick service!
Your helpful employees, your constant updates via texts and quick service makes the ordeal of getting our car repaired very stress free. Thanks!!
Vehicle Make : Mitsubishi
Great paint job!
Great Job and better customer service given by Megan.
Meghan very helpful and shop workmanship excellent. Servicecwas fadt and painless.
That being said, do not want to return!
I was pleased with the quality of the work and on time estimate of completion.
Thanks for the great service. You exceeded my expectations!
Caitlin did a great job. Give her a raise!
My car looks brand new all over again thanks to you all. A job well done.
Thanks for all the service they provided
It was a pleasure to do business with these guys and Ladies.
I'm not sure but I think my front wheels may be out of alignment.
I'm going to watch it to be sure.
I'm very please with your services and thank you service King !
Job well done. I would come back anytime. I don't think it could have been any better.
Was surprised at how much customer service I received. Would recommend to a friend
Excelkent superb service. Very impressed!!!
Overall Service King did a good job but as they were delays, the texting update system seemed very misleading .
Special thanks to James for his excellent customer service on Saturday.