Your survey text woke me up at 7:00 AM this Saturday morning. That is Not ACCEPTABLE. Otherwise everything about my car turned out great. Please drop all the text messages. Thank you
I'm completely satisfied with my recent car repair. The staff kept me up to date with process of repairing my vehicle. Amy and the other staff member we're very friendly and helpful. Service King you guys are awesome!!
My car was in the shop for almost 2 weeks and it should not have taken as long as it did. We got a message finally saying the parts were in and being sent to get painted. Well then we got another message a couple days later saying they were the wrong parts. Finally my car is done and I got it back today. The fender was replaced and the clips were also supposed to be replaced. Not sure they were.... my fender doesn't seem to be fully intact. I was told today that I am able to bring it back if needed
Chuck was a pleasure to work with.
Did a great job, quick work over a busy holiday season.
The staff makes you feel like you are the only customer they have.
Your entire staff was kind and considerate to me during my visits to your service center.They were compassionate to the fact that I was without my personal car and kept me updated of the course of the repairs via text messages and personal phone call. All of your staff are very knowledgeable and professional.I will definitely recommend your company to my friends and family when the need arises
The staff was excellent customer service and I'm satisfied with the work that was completed.
Drivers side mirror not replaced. I have appointment for Monday 19December 2016 at 9am for this repair.
Great service, very helpful and wonderful repairs. Better than before.
The service and customer service was completely flawless!
Vehicle Make : Volkswagen
Service King is a great place to take your car to have it repaired my car looked like brand new when they finish with it they did an awesome job and everyone at Service King is very nice and friendly .
Job was well done, personnel were very helpful and courteous.
We were very please with the repairs to our vehicle.
The staff at Service King was very courteous, polite and helpful!
I would definitely recommend Service King to my friends!
Fantastic service Chuck is the man!!!
yall did an excellent job on my truck extremely happy with all aspects of my dealings with yall!
Excellent service!!!! Wonderful staff
Job well done. Friendly and very informative about your vehicle.
Receiving updates were very helpful and it kept me informed about the status. Whenever I had to call the staff was so professional and helpful. They went out of tthird way to make sure I was satisfied. Would highly recommend service king and will use them again if needed. Also they did an outstanding job on my car.
David keot me abreast of the status of my car. He was very courteous and a joy to work with. I also enjoyed the constant text messages rregardig the status of my car. All the staff was nice and polite.
Great service,salesman great friendly,made sure truck done right repair work great colors match perfect cannot even tell work was done very pleased
Friendly and good attention to detail
Very well run shop,great people
Everybody's friendly ,clean,my truck was clearn inside and out ,rims shining ,tire's looking good .that why I wanted y'all i know the work from before 5star
Vehicle Make : Mitsubishi
Once I arrived home I was able to take my time to inspect my truck; photo
1314 shows a panel between the bed of the truck and rear door; as you can
see it wasn't installed correctly and the adhesive appear not to be holding;
photo 1317 shows what it should look like.
Photo 1320 is what I call a step plate it appears that the plate was cut or
broken to fit; if so something not aligned properly; photo 1321 show an
I was told a new end caps couldn't be found I asked that the cap on the
other side be removed because it wouldn't looked good with one side with and
other side without caps; I was told that the cap on the other side would
also be removed.
Photo 1324 shows one side without cap,1322 shows cap wasn't removed as
Please advise what I need to do to have these discrepancy addressed.
Herbert R Sykes
It took much longer than expected. I was not properly advised as to actual completion of the job. Promised call never came. The back was not closed when I got the minivan back, and the interior lights stayed on for a long time before I figured this out.
Your service is outstanding.
I was treated very respectful, the Service King team are very professional. I will highly recommend all my family and friends to get all collisions done with Service King.
David Proctor is the man! He took great care of my vehicle and answered all my questions. Give him a raise!!
Repairs took too long. Communication was poor.
The only only downfall was the oily footprints left on my carpet
My service advisor was David Proctor. The service he gave my husband and me was excellent. My sister has done business with you all before. If there is a next time I will recommend him.
Need shuttle service instead of
Having to rent a car. Thanks
Not only was the service great my car looks great. I also had a tire leak that didn't have anything to do with my repair but Chuck called tire repair shop down the street and I was fixed up immediately. That's above and beyond customer service!
I am satisfied with my car . Great Job Service King thanks
My experience with a very good one.
Passed Service King daily but never thought of using their service. A very satisfied customer.
I only wish I'd had the money to have them paint a couple of other things. I'm very happy with the service I received.
I'm appreciative of the courteous and professionalism shown me during my experience with you. I thank you for making my experience less painful.
Job well done.
Customer Service was great.
Kept me informed.
Just keep up the great work. Mr. David Procter was so kind and professional. Everyone was so wonderful. I'm very pleased with my truck. I'll definitely will recommend Service King!!! Thank you so much.
Vehicle Make : Volkswagen
My experience at Service King was great. Everything David Proctor explained to me was the way it happened. Thank you David and everyone at Service King. David was very good at his job and very helpful. Again thank you all.
The car looks great, and they even cleaned it for me. The employees were polite and very helpful, and the repair process was quick. I genuinely enjoyed their services, and would take my car back for any future problems.
Chuck Townsley was extremely helpful and his service was outstanding.
Mr. Chris Anderson and the team provided an excellent service on reparing my car. They are very professional with very warm, polite and helpfull customer service. Chris helped me in more ways than I expected. Thank you, Chris and the team! I will use your service again, and will recommend your service to my friends as well.
I want to thank the service King staff members for putting my car back together. I really appreciate you guys.
Like the text messages updating me on the progress
Service King kept me up on the process of my car repairs and for me that was a plus! Thank You
I will recommend a relative and friends too service King and if I ever need a repair to my carI will be back.thank you!
I will appreciate the work done on my car, the SERVICE KING TEAM is awesome. I really appreciate Mr. Chris he was really on top of everything. Thank you guys for everything.
Excellent job and I would recommend your company to anyone that wants their car repaired.
Good job and done in a very timely fashion. Well informed about the vehicle status from time to time. Service from Crystal was great !!
1 week delay after initial estimate complete date ended up costing me significant out of pocket expense on my car rental. Compete date moved back twice due to incomplete parts delivery.
Otherwise quality of work excellent.
Bad communication maybe the worst experience I ever had
When I asked what I should use to clean my headlight covers, they offered to clean them at no charge! Going over & above the work scheduled.
Everything was great, thank you for fixing my car so fast!
Everything was handled by Patrick awesome job very professional and knowledgeable. Thanks
Absolutely wonderful service! Chuck Ainsely was a joy to
work with!! Top marks!
Patrick went above and beyond. He kept me informed throughout the entire process, is very kind, professional and explained the process to me where I was able to understand. My car looks great! Thank you, Service King Team Covington Pike and Patrick!
David made everything go smoothly and kept me informed about my vehicle the whole time it was there. Thank you so much!
Possibly the worst experience I've had with any repair shop that I've been sent to through an insurance company.
Service king did a good job. They sent me regular updates which were helpful.
Chris was very professional. He is an asset to your team. He is very prompt, positive, and persistent.
I was very happy with the work done on my truck and the speed with which it was repaired
Thank you all so much for the great services! My truck looks amazing once again after only one day of repairs! Service King is definitely a one stop shop and the convience of Enterprise being inside as well. Everyone had berg fantastic Custer service! I will be back
Crystal was very nice we misplaced cell phone and she looked for it and found it.All the worker very pleasant
Chuck did a good job taking care of me and my car. He handled every situation with care.
Customer Service was friendly and efficient.
Every one was very nice and professional. They made me feel better,because at the beginning i was really feeling down. Chuck was excellent in every way all of the time. Thanks for a job well done. Juanita M
I'm very pleased with the work done and excellent customer service received. I was well informed during the repair process and the repairs were completed in a timely manner. David Proctor was excellent in providing customer service. I will recommend SK to friends and family.
Excellent customer service and friendly, helpful staff
David was absolutely a God send!!!
They got my car back within two weeks of drop off
Your Covington Pike staff were very helpful, stayed in contact with updates throughout the process and were very friendly at every turn. EXCELLENT SERVICE!!!
Chuck was extremely friendly and professional!
my experience with Service King was a good one because of the great man that I was working with named Chuck he informed me each time about my vehicle when something came up and I really appreciate it I gave him 5 stars he's a wonderful man he needs a raise thank the Lord for good people
Very friendly staff and very very professional.
Thanks so much for all of the work you guys did on my Infiniti G37X, Chris was very professional and responded quickly when I had questions. I would definitely recommend this shop to my friends. Thanks so much y'all!
You guys did a great job!!! Very happy!!!
Chuck was awesome he took great care if us!!
David, and your team did a great job to get my car back to looking like it came off the showroom floor.
Thanks for all your hard work to get it right.
Chuck was really great. He was courteous and provided great service. Thanks!
I appreciated the phone calls and text messages on the status of my Saturn VUE. Thank you.
I was happy to be kept up to date on the progress of my car repair by the employees of Service King. Several acquaintances have told me stories of bad service from other shops but my mind was put at ease.
Chuck was a pleasure to deal with! He did a great job helping me with my truck, and everyone I dealt with at ServiceKing was very nice.
I was very unhappy with the professionalism of the staff handling my claim and repairs.
David was great! He kept me well informed. Service was quick and satisfying!
Vehicle Make : Volkswagen
Chuck was extremely helpful and an exceptional employee. Please give him a raise.
I still have a 'grinding' sound under the car when I turn either direction. I have contacted my rep and plan on returning the car tomorrow to be re-evaluated and hopefully fixed.
I am very satisfied with the repair work done on my Lexus. Job well done
I appreciated the updates on my car repair; however, I requested an estimate on a previous dent and I did not receive the it.
We are pleased with our repairs. We liked the text updated that kept us up to date. Crystal was very friendly and help A+ experience.
Chris at the Covington Pike location is AWESOME! VERY PROFESSIONAL KNOWLEDGEABLE AND FRIENDLY!
Chris Anderson was outstanding. Everyone was very helpful and did a great job on the truck.
Chuck took very good care of me and my ride!
The Manager was great he kept me informed through our the repair. Y'all need more people like him . Thanks again .
The people at Service King treated me like family. It was great experience! Thanks to all for a great job!
Good job. Friendly professional
Yes we were very pleased and very good work thank you very much
Very professional employees, I love the updates, you cant tell my car was hit. It is back to normal.
It took longer than expected but they did a great job.
Thank you for a quality wonderful job on my vehicle!!!
Really nice people that work there and took care of me any car .me and my car say thank you
Good customer service, fast delivery of my vehicle
Took to long for a simple job
Outstanding service. Truly amazing!!!!
Excellent service from the moment I walked through the door.
Service was prompt and excellent. Thanks very much for the fantastic job repairing my vehicle. ????
The work was quick and look real nice and it was nice people
Really appreciated the text updates, service was fast and friendly.
The staff were incredibly efficient, amicable, considerate, and knowledgeable. The repairs were done correctly and quickly. Outstanding service.
Wonderful Customer service!
Very good thorough service. Always answered when I called.
They did a very good job, I can not even tell that it was wrecked. They even vacuumed my car out. I truly appreciated that. Great repair job, Great service. Maybe they should help enterprise with their service because they were slow bringing my rental and I was told my rental would be there when I arrived, but nothing against service king. I would highly recommend
Crystal was excellent she made sure she followed up and even waited after hours for me a great team player and kind
Everyone was very nice and helpful. I also liked that their was a rental car service right on location. I also liked that you took the time to keep me updated via text. My vehicle looks fabulous. Thank you for the GREAT service.
Very friendly and helpful. Also car looks like new again. Thanks a million
Mirror wasn't fixed this morning and windshield rubber flapping down the highway this afternoon.
The man who looked at my car said he would take care of three small scratches not caused by the accident but it didn't happen. Otherwise what was fixed was ok.
You made me feel very comfortable and they were very personable but also professional. It was a great experience
Made an unpleasant task pleasant
The entire team I enteracted with at Service King was friendly, efficient, and professional. I was very happy with my experience there. I will recommend this Service King to others and will bring my business back in the future. Thank you!
Best thing since slice bread
I have had excellent service in two separate occasions. I highly recommend Service King to anyone.
Great job! Zero issues. Service manager handling my claim kept me informed, was curtious, professional and prompt.
Little more 1on1 customer service! Barlett surpass you in that dept.!!
They did a awesome job with my car
It took so long that, at one point, I went up there just to make sure they still had my car. I received updates only when I called up there and asked.
The paint job looks awesome
Better communication between service department and clerical
Everyone went out of there way to make sure we were happy with our service from the beginning to the end of having our Toyota Truck repaired. We thank you all very much for this experience. Fred & Brenda P
Great service and customer service.
Being my first time going to Service King I was very nervous but Adam Hyden made sure that I knew what was going to happen and as it happened this put me at ease about my vehicle. I thank you for that.
All companies should follow in your footsteps when it comes to customer satisfaction. Best service ever! Thank you all.
Vehicle Make : Volkswagen
Excellent job repairing my Volkswagen.Adam Hyden kept me informed through phone calls and texts. He and the other staff at the office were courteous and helpful.Service king is the place were I would take my car back to if I ever need service again.
Easy to get done and get updates on. Service great, very friendly and helpful
Work was done in a timely manner.
Thanks for the text updates
Everything was great and perfect timing. The workers were nice and quick on their feet. The fixing of the car was efficient and meet my standards.
Chris and Crystal were the best. Chia endured my vehicle was fixed like new
I am a Service King customer for life
I was very happy with the whole process. Was updated during the whole time with daily progress.
Great service I'm totally satisfied
Thank you for a job well done!!!
Awesome service. Chuck was great. Only suggestion. Get some decent magazines and offer coffee!!
Thank you for the great body work and clean car !!!
You guys always do a great job. Thank-You. ;-)
I just learned the following after taking the car home
1. The replacement product is not as secure as before (the mud guard area)
2. The replacement part is not the same as my Honda part
Excellent job repairing my Chrysler. The customer service & friendly staff were amazing. I loved the communication with the text messages as well. I'll give Service King 5 stars & will recommend them to everyone I know.
Very hospitable kind friendly and professional staff. Excellent repair job.Will recommend to others.
Friendly and helpful staff with quick service!
I really enjoyed the service I reviewed from u did
Adam was so kind and helpful. Very happy I went to Service King!
Thanks so much for your kind service
Adam Hyden kept me informed through phone calls all along the way. He and the other staff at the office were most courteous and helpful. I've had my car back only one day, so I haven't driven it much. But it seems to be in excellent condition.
The staff was organized and professional.
The service from service king was awesome. I looked at my bumperi thought I was at the wrong car. Well done professional job my friends also thanks kindly for going the extra step on cleaning my car. I have ready told my friends about service king.
Vehicle Make : Volkswagen
Adam was very helpful and courteous and respectful
Adam was very professional and kept me abreast of every move with my car. My car looks great!
Great service, but it took a lot longer then I expected.
Excellent service and very knowledgeable. Manny Jimenez was the best!! I love the text service as well!
Pleasant, professional service
Great service! Got me in and out and my car was ready before the date that they gave me!
Friendly atmosphere service was great.
My car looks great.
I was kept informed on the progress of the work being done on my vehicle, questions were answered, staff pleasant and helpful, overall good experience.
Was so pleased with the auto work. Looked like a brand new car. The detailing was greatly appreciated. Manny was great to work with- he made me feel comfortable with the whole process. Would definitely use Service King again and would recommend to others
I was very satisfied with you all. You kept me up to date on my vehicle by texting daily or even other day. THANKS. so much Chad
On the 14th I received a text that my car would be ready on the 16th but it wasn't. Then I never heard anything else until after 4:00 yesterday. The work appears to be excellent but the communication on the progress is not what it could be
Service was great and the staff were very helpful. Hopefully I won't have a need to ever go back... But I'll choose Service King if I do.
Very friendly, knowledgeable, and efficient. My car was ready on the date promised and they did a fantastic job. Really like that everything was in one building, insurance, Enterprise, and repairs! Great group!!!!
Car is almost new again!!! Thank you!
I was truly impressed by the customer service I received from the time I entered Service King to get an estimate of damage on my car until I picked it up after allowing them to repair the damages.
I am almost sixty years of age and lived by this motto when working before I retired a year ago: "It is easier to provide customer service now, than it is to deal with customer complaints later." Hats of to the Memphis TEAM at Service King on Covington Pike for their outstanding customer service. ????????????
Well done but behind schedule
The adjuster and an associate with myself did a thorough walk-through on the vehicle. I sent my daughter to pick the vehicle up. She didn't inspect the car,just left. Once I arrived home I inspected the workmanship and was totally unsatisfied. They didn't repair left corner of the bumper,attempted to buff the area. This caused me to return the vehicle back to the shop. My expectation would have been to do it "Right the first time." Hopefully as I sit and wait for the outcome it will be repaired to our satisfaction!
Great customer service! Was updated often about my car. Great job!
I was always treated as if I was the only customer that y'all had. My phone calls were always returned. Every time I'd stop by I was welcomed.
Everybody there was professional but personable also.The work was top knotch. I am very satisfied with the work and would recommend service King to anybody that needs work done.
Everything was perfectly repaired. Paint job was immaculate!
Appreciate your repay to my vehicle!