I was taken very good care of and in a timley manner and I really appreciate the kindness and respect that i got and Especially from MS ROBIN ARNOLD AND AS LONG AS THIS LADY WILL OVER SEE MY REPAIRES I WILL BE BACK IF NEEDED SHE DESERVES A RAISE FOR KEEPING ME UPDATED AND HELPING WITH THE INSURANCE COMPANY IN EVERY WAY ESPECIALLY WITH THE RENTAL.I THANK GOD MS ROBIN WAS PUT ON MY REPAIRES.!!!
I was very satisfied with the service at service king. Everyone was kind, nice and well versed in their field. Ms. Robin Arnold was super, she made me feel at ease. She knew her job and kept me informed at every step during the process when my car was being repaired.
All as agreed. Nice people.
Went above & beyond! Very nice & knowledgeable. Would use again, IF necessary.
The staff was friendly and made me feel comfortable. Peter Cardona did an
outstanding job. He was friendly, efficient and professional as he handled the estimate of the damage to my vehicle. The entire experience helped me get through the stress of an accident with a feeling of assurance that I was in good hands. I was pleased with the repair. My car was returned to me sparkling clean inside and out. I will be happy to recommend your company to anyone who needs collision repair. Barbara C
Very bad experience with Peter Cordova. I called corporate
Headquarters and then General Manager
Phillip Garret got involved. Gave me a discount
On the repair, paid rental car expense.
Very bad service with Peter. Money is always nice,
But too many broken promises and follow up with Peter.
Peter was always off the premises doing personal business.
Did not submit supplementary work to adjuster
In a timely fashion.
Told me my job was not a priority.
I would not use Service King again.
Completely satisfied with the work and service I received from Service King employees.
Did a good job with the vehicle, Peter at the Knoxville location kept me informed on everything
Outstanding customer service, job was finished very fast. Faster than I could imagine. Overall an absolutely commendable job. Special thanks to my Service Advisor Robin Arnold. She’s did an awesome job keeping me informed and working with the Insurance Company. Thanks!
Service King needs to know they have an incredible, amazing and valuable employee in ROBIN ARNOLD!!!!! She kept her finger on the pulse during the whole process of my Jeep Renegade Repair’s!!!!
The customer service is very good. The paint job on my car is great. I noticed when i parked at home the piece beside my hood and over my tire doesn't look popped in correctly. Its kind of of track compared to the opposite side of my car bt its not really noticeable unless you're up close to my car.
Robin was great, professional throughout, and very helpful.
Fine folks and an awesome job
Restored to perfection! Excellent job!
Vehicle Make : Mercedes Benz
Great service from everyone. Thank you
Robin was awesome. She explained the process and kept me updated on the status of my repair! And my car Rides like a dream! Thank you!!!
Robin did an amazing job to get our service van in for repairs and back to us ahead of schedule. Very satisfied!!
Excellent communication from Robin and very pleasant to deal with.
If need be I would definitely refer them or use them again!!