My completion date went from 4/5/17 to pickup 4/14/17. It just seemed to me that my car was put behind others. I had to call and check on my car, and didn't get return calls when told that I would.
Dustin was so nice and helpful. He was always willing to answer my questions, and made sure I was up to date with the status of my car.
The repairs were completed ahead of schedule and my service advisor fulfilled the promises made and the finish product met my expectations.
I received exceptional service, provided in a professional way with quality work, great communication and got my car back sooner than expected. Gerald and Dustin were personable, knowledgeable and easy to work with.
Vehicle Make : Volkswagen
Very nice work that was finished on time. Dustin was very helpful. Thank you!
They finished quicker than promised. Repairs look good.
Dustin was really great. He went above and beyond to get the job done right. Couldn't be happier.
Excellent service.. Kept us informed of progress of repairs every step of the way.
I did like the daily texts telling me what was going on
I was kept up to date about any progress that was being made on my car and always kept in the loop if something unforeseen was brought up. The repairs were accomplished in a timely manner and finished before the estimated completion date.
Repairs were timely and communication was excellent throughout the entire process. The service representative was very friendly and easy to work with.
Repairs were done on time and I was kept updated Truck looks good Thanks
Dustin as very professional and helped me understand everything that went on.
Dustin and his crew were extremely helpful and accommodating. They did a very good job, and were courteous throughout the entire process. I did encounter a problem with someone within SK's national Customer Service Dept, but Dustin and a call-center manager assured me that the CSR will receive further training on proper phone/communication skills. Thank you for a job well done.
Thanks for your efforts, and accuracy in work. :)
Great work from Gerald Lowes and his team.
Gerald Lowe was especially kind and helpful! The staff were all knowledgeable and kind. The business person, Angie, was most excellent as well'! Repairs weee completed ahead of schedule. Awesome!
It was a very pleasant experience from the moment I dropped the car off until I picked it up. I was kept informed of the process. Everyone was very nice and accommodating. Thank you for such a wonderful experience.
Gerald did an excellent job, and treated me and my car with the utmost respect. I will definitely recommend Service King to friends and family in the future.
Fast and friendly service.
Super fast and excellent repair
Body work looks great, the washing of the was lacking. Streaks on the windows, tires had a funny color. But again, body work Was excellent
Thank you so much. I am satisfied and grateful
Outstanding customer service and a incredible job repairing my car back to new!!
Thank you for the updates on your progress. I am happy with the way Service King conducted business. The repair work looks good. I can tell where the damage was as the body lines are not perfect, but it is much better than the dent that someone else put in my truck without my permission..
thank you Dustin!
Vehicle Make : Mini Cooper
These automatic texts are irritating not helpful
Beginning with the reception I received when I
walked through the door it was the best customer
My car was returned to me in excellent condo
I would definitely use Service King again and I
would highly recommend them.
Great experience, job was finished sooner than expected
The representative was really nice and made it easy to get all the paperwork I needed.
Great repair job and very nice people to do business with. We would definitely reccomend Service King to others who need auto body repair.
Thanks Service King for a job well done!
Everyone in the office was very nice and informed :)
Very pleased with Service King. Will use again if the
You all did a great job. Thank you
Everyone was so friendly and helpful. They allowed me to bring my car in the evening before as I was leaving for vacation early the next day. My car looks great. The repairs were to the outside passenger side. Only thing I wish is that they would have washed the entire outside instead of just the side that was repaired because I am unable to wash it for 30 days. However, that would not prevent me from coming back in the future. Thanks for being a State Farm approved repair facility. A service. Also love the text message communication.
Very professional and courteous. Work finished before expected date. Would do business with this company again.
Everyone was extremely friendly and helpful, and I was pleasantly surprised with how incredibly perfect my car looked when I picked it up.
Vehicle Make : Range Rover
Dustin kept us up to date and everything was performed on time. Great service.
I've had several auto accidents over the years This is by far the best experience I've ever had.
The customer service outweighs any other. Thank you everyone that worked on my car and thank you Dustin for keeping me update and being so nice.
Thank you for keeping me fully informed throughout the process. The personalizations in the messages were nice. I received excellent service from everyone I encountered at Service King in Knoxville, TN.
I always knew what was going on. Everyone I dealt with was so kind and professional.
Awesome service with great results. Dustin was wonderful at keeping me informed throughout the entire process. Will definitely recommend all that ask about the service to go to them.
really appreciated that they kept me informed of when the car would be completed with text updates. They were also really kind when I dropped in to see how my bumper looked in person. They also gave me a couple options for picking up my car including dropping it off at my house, since I was out of town the date it was completed, and that was really appreciated as well.
Start to end very professional
Job well done it was done ahead of schedule. Dustin Lee keep us informed and up-to-date as to what was going on with our car very polite
I was completely satisfied with the performance and great job Service King provided for me. Thank you for the updates,the wonderful staff and going above and beyond the service expected.
I had a great experience st service king and would recommend it to anyone looking for car repairs. Dustin Lee was outstanding and kept me updated on my cars process the entire time. Overall, everything was great.
Vehicle Make : Volkswagen
Dustin was very professional and courteous throughout the process. I am pleased with the quality of work.
Dustin Lee was very helpful and friendly, and he did a great job explaining the process and work.
Excellent service and customer communication.
Very friendly and business like. Did a good job. I would use them again
It was not repaired completely. The repairs that were done were Shawty. They made excuses for why it was done so poorly. They tried to talk me into not reporting it to the insurance company that I was not satisfied. The paint job was rough and bubbly there was still damage clear across the bumper that was not even addressed from the accident
It went great. No complaints.
Gerald was very good I felt like he was for me the customer I hope I don't need any more bodywork soon but if I do I will look for Service King Carl L
Dustin kept me informed from day ****
Job well done, I was so please to them. And thank you very much to your hard worked.
Very professional. I was notified of all progress until my vehicle was repaired. Vehicle repairs look great and cleaning inside and out was unexpected and much appreciated..amazing service!
Thank you for the very helpful and professional way you handled our vehicle claim. Coordination and communication between the insurance company, rental car shop.and us was awsum. The work on our vehicle was supurb. Thank you. Connie Carter
Dustin Lee was efficient and courteous. Thank you!
It really spells too strongly of paint but looks great
Dustin was fantastic to work with. A true customer service professional. And the car looks like new.
Gerard Rowe was great, the other staff was not so friendly.
Quicker than expected and no hassles. The communication was very impressive!
Using Service King was a very pleasant experience for us. The work was done on time with notices advising us of the progress sent regularly. Our contact, Dustin, was very professional and pleasant to work with. Thank you for a job well done. The Scanlans
Nice facility and very friendly staff
We were kept informed of the progress throughout the repair. They did an exckept ellent repair job. It took longer than we had hoped but we are satisfied with the results.
Dustin Lee was amazing at keeping us informed along the way. I just picked my Tahoe up this evening and on the drive home, I felt it wasn't driving like it should have. Specifically, I'm almost sure the transmission is "slipping", especially the change from 1st to 2nd gear. It's rough, jerking and certainly not normal! I immediately called Dustin to let him know. It was close to 6pm and closing time, so I told him I would drive it on home and if I still feel something isn't right (which I do) I would update him. I will call him tomorrow, but I have no doubt that the service will be exceptional and Dustin will efficiently address my concerns. He really has been great to work with and I would mn't hesitate to recommend him and Service King to someone I know in search of the services you offer. Thank you, Jennkfer Fillinger
It was to slow but .????...... Employees are helping me very well...????????
Dustin did a outstanding job, he made sure it was done right, great employee.
No problems. Everything as advertised and ontime. Would highly recommend
While repair took s little longer than expected Dustin kept me fully informed every step of the way.
They told me it would be done on Saturday. Then on Thursday they said there was a set back and it wouldn't be done till Tuesday. I was understanding things come up. Then I get a call Friday afternoon with the report my vechicle was done. They were great. It looks like bran new. Thank you so much.
I loved getting the text updates! Dustin made the process from start to finish easy! He had great customer service skills.
We really appreciated being kept informed about the repair progress. The quality of the repair is excellent. We also appreciate the step by step explanation of the repairs. We are very satisfied with the entire experience.
Your customer service was excellent! Thanks
Dustin Lee was great! He called me often and kept me up to date on my sons car repair. Great customer service.
Dustin Lee was very helpful and made sure I understood everything that needed to be repaired. He explained each part of the pricing. My car looks great. I am extremely satisfied with the repairs.
Dustin kept me well informed. The team worked fast and the taillight and bumper looked amazing.
Dustin did a great job and really made everything extremely easy. He was great at communicating as well.
Awesome customer service!
I was impressed with the service and Will recommend you guys to anyone else that I know or meet that need collision work. Great job and service thanks Richard
I was kept informed on progress. Repair was fully completed.
From start to finish I had a wonderful experience. Gerald was very professional and stood by his word on everything he promised. The work was done in record time and with high quality results. We were kept informed of the repair status up until the time of pick up. Nothing less than perfect...
My experience was excellent. I eill reccomend your company in the future.
Great job and superior costumer service.
Great service, good work, much respect for my vehical. Repairs were done in a timely fashion and they kept my car in their garage until I got back from my vacation. Very satisfied, will recommend to others.
Great experience overall. Gerald was wonderful and completely professional.
Communication as to the status of repair was beyond expectation. The job was done on time and the quality of work was perfect. Thank you for a great experience with my auto repair/painting. These don't come around very often.
Great work will recommend
Everything was excellent! The one exception was the car was/is dirty. Some kind of dust from sanding maybe was in the air vents, dash, door jams etc. I pointed it out but didn't realize how bad until I got home. Never happened before with Service King.
Really quick and the car looks great!
Very professional. Love the updates.
Yes, I was satisfied after he cleaned my car.
Love the progress reports. Completed early
everything was excellent they were great customer service was great and my car looks brand new I highly recommend them
Wonderful job! Thank you!
Gerald Lowe was very professional and knowledgeable. I definitely would recommend Service King.
Dustin at Service King was awesome in his communication to me about my vehicle. They also detailed it before I got t back. It looks GREAT!
Vehicle Make : Volkswagen
Wonderful job keeping me update on the progress of my repairs.
Dustin was wonderful to work with. Kept us updated on the truck and was always available when needed.. Easy to work with! We will definitely refer friends to service king
Excellent and prompt service.
Very satisfied! Great team great people.
They were very helpful and were always good to keep us updated on the progress of the car repairs.
All my expectations were met! Very smooth experience.
Great service once again!
Texts on how the process is progressing is nice. They stayed in touch the entire time.
Service was very fast & friendly! In this day & age that is super important. They kept me updated on all progress and anything that came up in between. Thank you!
Everyone is so nice and did a wonderful job. I thank you. God bless you
They were really nice , good customer service. They did a great job on my car , I would use them again..... Thank you
So far I'm happy with my experience.
Dustin was so kind and wonderful really made my experience so easy, and great! Very very happy!!! Thank you
I was very impressed with the service agent. Very professional and customer service oriented.
I would recommend your company.
You can't even tell that my car was hit. Did a great job and made me really happy to get my car back sooner than expected. Thank you.
Car was fixed in a timely manner plus spit shined inside and out.
Looks like it came right off the show room. ????????????
The car looks great. Dustin was very helpful.
No thoughts to pass on at this time.
It was very great service
I really appreciate how helpful Gerald Lowe was with the repair of my daughter's Toyota Matrix. I will recommend Gerald at Service King to anyone who needs body work done.
Dustin and the other staff were extremely helpful and kind. It was a wonderful experience. Great job and my car looks new. Thank you!
They were very good at their job, I have no complaints.
Your office personnel in the Kingston Pike branch in Knoxville, TN, were very professional -- courteous, knowledgeable, and sincere in serving this customer.
Everything was amazing. Dustin was awesome and answered all questions I had, he was great. My car looked great and I'm happy to have it back. I was happy at how quick I got it back and with all the updates I received
Was very updated along the way!
Gerald was an amazing rep for our car service. He was kind, prompt, and very knowledgable. The body work done to my car was impeccable. I am very thankful that we chose Service King for our car repairs!
Very good service. Kept me well informed on progress of repair.
Good communication on status of repair.
You guys did a great job and I was really pleased with the repair.
Excellent service. Friendly and professional staff.
Very happy with the service. Cost and time needed for repair was as promised. Got daily text about progress on the work. Would highly recommend tham!
Took longer than expected but happy with the results
Yes, I am extremely pleased with the care and concern given to the customers and the service provided at Service King on Kingston Pike in Knoxville, TN. The Staff is highly courteous, knowledgable, resourceful, and professional while handling each caseload. This type of care given to the customer during such a difficult time is greatly appreciated!
Everyone was friendly and the service was fast and looked great! Thank you for taking care of me!
They did a great job! They even cleaned my car. I'm very happy with my experience
Angie was amazing she was so kind,helpful, and very understandable and everyone there I love my car they clean my car and it look amazing than ever great company
Thank you everyone
I had a wonderful experience! The staff was incredibly accommodating. Service King provided quality work and quick service. I would definitely recommended Service King!
Communication was poor. No reminder call for my appointment, but I received several texts after I dropped off my car including what was supposed to be my appointment reminder. Another text said they were looking forward to servicing my Kia. I have a Hyundai. It did not distill much confidence. The rental car I was given reeked of cigarette smoke. I was not allowed to change rentals. I also heard nothing until Thursday, even though I was told I would hear from someone Tuesday or Wednesday. My original quote for how long it would take was 3-4 days and it took almost 10 days. No one went over the work with me at the end to make sure I was ok with the work done prior to taking my car. I could go on.
Very nice experience . Excellent service.
Everyone was so helpful and friendly !
You all made the process so comfortable.
Thanks for making a bad car accident
I am unsatisfied with my overall repair experience at Service King Collision Repair, 8808 Kingston Pike, Knoxville, TN, for two reasons. First, there have been a number of communication issues throughout the scheduling and repair process. Second, when I picked up my vehicle on Friday, Jan. 15, my vehicle had new problems that were not present when I dropped it off for repairs on Monday, Jan. 4. With the communication issues, I was scheduled to bring my vehicle in the morning of Thursday, Dec. 31. I arrived at 8 a.m. and was asked why I was bringing my vehicle in that day as there were no technicians working over the holiday weekend. I had to make a separate trip back to the collision center the next week to bring it in for repairs. I was also told by the scheduling center that I could leave my vehicle the night before and place my keys in the night drop box. I did this, and then called the local shop the morning I was rescheduled for repairs, and they seemed surprised and perplexed that I would have done this. It seems as though there is a serious disconnect between the central call center and the local shops about scheduling and drop off. As the repairs were nearing completion, the service advisor, Gerald Lowe, contacted me with a couple questions, and then said he would call me the morning my vehicle was scheduled to be done (Thursday, Jan. 14) to tell me if things were on track. He did not contact me at all that day, so I called in the afternoon to find out if my vehicle would be ready on time or not. I reached the general manager, Colin Bender, and he apologized for the lack of communication and said my vehicle would not be ready on time, but would be ready the next day. Mr. Bender contacted me the next morning that my vehicle was ready, and I arrived that evening to pay for the repairs and pick the vehicle up. When I arrived, Mr. Lowe and another service agent both apologized for the delay and for the lack of communication. However, after I drove away, I realized there were a number of new problems with the vehicle that were not present when I took it in on Jan. 4. The check engine light came on within a half hour of my leaving the shop, the car was out of alignment, the steering console began shaking when I reached highway speeds and I could hear a rubbing noise from the rear brakes. None of those problems were listed as pre-existing or unrelated damage on the paperwork I signed to authorize the repairs. I went back to Service King to report these new problems, and was told that the issues are not related to my accident and so Service King would not repair them. They have since turned off the check engine light, but the general manager Mr. Bender, has told me that they will not be fixing the rest of the issues as it is "just a coincidence" that they came up now. I am completely unsatisfied with the customer service and the quality of the repairs. I still do not have my vehicle back, and it has placed a great inconvenience on myself and my family.
I appreciated that they kept me informed about what was going on
I was promised my car in 7 days which was longer than it should have taken. It took over 2 weeks with me having to call several times to get my car back.
Excellent service. I liked getting texts about their progress.
I was pleased will how Service King kept me informed on the progress of the repair and the final quality of the repair.
Gerald Lowe was a pleasure to deal with
They worked to complete my car in the timeframe I needed.
We liked the almost daily texts which kept us updated on the progress of the repairs. We appreciate the courtesy and the warranty which guarntees our satisfaction with the entire service.
I just have a problem with the service , I just found that the painting color is different than the original color
The new color of the hood and bumber is not compatible with the original color.
Please let me know how can fix this issue?
Everything was great. Merry Christmas
Thank you for the great service! My car looks great! I also appreciate the time you all took to clean the inside and outside.
There were 2 things that could be better. ****. When the tell you they will call you they need to call you, instead I had to call the. 2. Update the website better. My car stayed in disassemble for 3 days but when they finally did call it 2as in oaint.
Very surprise and pleased that my car was cleaned and waxed inside and out was not expecting that and bumper like new good job.
They were extremely nice and professional. They kept me up to date with daily text on the progress of work. I would use them again and refer my friends.
Everyone I dealt with was very pleasant and couteous. The repair is beautifully done and I am very happy with the results.
Fantastic job! Thank you!
Communication is important and you kept me well informed all along the way
Excellent Customer Service!
Vehicle Make : Mitsubishi
Seamless. So nice to have allstate & enterprise connected. Love the daily text message updates
Had a nail in my tire that was not there when i dropped my vehicle off and was treated very poorly about the whole situation. It was obvious that they didnt intend to fix the problem. General manager was in the building and didn't bother coming outside to speak with me. Said it was possible that the nail wasnt picjed up there so they wouldnt replace tire. Ridiculous.
I truly thank you all for your wonderful service and I am thrilled thank you again
Professional staff Gerald and Colin were attentive and thorough and delivered excellent work.
The work was excellent and me and my wife was very pleased. We will gladly recommend someone to Service King if they need work done . But thanks again for a well done job, we need more car repair companies around like Service King.
Gerald with Service King is very helpfule and good to work with. He kept me informed of the progress of repairs and responded to my concerns.
The quality of work is good. I was very happy to get my car back sooner than expected.
I appreciate the communication and updates from Mike
It was such a pleasure dealing with the associates at Service King! They were friendly, efficient and helpful. It was wonderful being able to pick up and drop off our rental vehicle at Service King as well. Thank you for such a great experience.
On time,great staff. My car looks new. No complaints
Keep those Friendly attitudes and responsive to all questions
Vehicle Make : Volkswagen
You guys were one step ahead in terms if answering questions and providing accurate t tI'm tables. Kudos to Colin and the smoking hot blond who helped me as well. Her attractiveness in no way diminished her aptitude, but she was smoking hot. Well done, service king.
It looks like new good job
You repaired a molding on my passenger side that had nothing to do with the accident, but should have been repaired by previous repair shop. Excellent!
Took longer than time quoted
Quick turn around and thorough communication