Very slow and unorganized
Although the repair has not been completed, I am pleased with the body work. I am waiting on the bed cover to be completed and installed.
Excellent customer service. Good communication
The repairs looked awesome. Can't even tell that my car had damage. Only thing was the timing due to ordering parts. But other than that, No Complaints!
Ashley was very helpful and made sure everything was fixed.
Ashley was terrific, very professional, conscientious and determined to ensure our experience was exceptional.
Everyone was very helpful and courteous
The updates everyday kept me informed of the progress on my vehicle thank you you again
Gary, my service advisor was great and exceptionally helpful
With all situations that arose With my repair. He deserves a special commendation for the length he went to assure perfect customer service with my claim. I would recommend your service particularly because of his service.
I trust service king each and everytime that I've had the pleasure to use their services and I've not been disappointed. Greatjob so very happy with results
Vehicle Make : Volkswagen
Ashley and the team were super and kept me well informed
Kept me advised by regular texts/calls as to status of vehicle repairs
Ashley was outstanding she kept me informed with every step of the process and when I went to pick up my vehicle she walked me through everything and for me step by step of how it went offered any assistance with every and anything that I needed and my truck looks great I would recommend Service King to anybody I know for any type of repairs
Awesome work. Really friendly and helpful. Thank you so much!!
Vehicle Make : Volkswagen
Great customer service!
Great company and I wouldn't go anywhere else!!! Everyone was fantastic.
Wonderful customer service! They were very patient and understanding with me, as I know it can be a hassle dealing with insurance companies! They updated me on progress everyday and Ashley was there to answer all questions I had! Job well done
I would absolutely recommend Service King to other people. They were very helpful and kept me up to date on everything that was going on with my car. The staff were very nice and eager to answer any questions that I had. I also found the texr message services to be extremely helpful as well. I will definitely be using Serivce King for any repairs I may need in the future.
Outstanding work. Service team member contacted me every other day to give me feedback and the status of my truck.
Keeping me updated on progress
Kept informed every step and answered all my questions ortexts instantly
Ashley at your Bartlett, TN was genuine & gave us the best customer service experience of a life-time. She was extremely courteous along with being very knowledgeable, going over and beyond to provide superb customer service. I look forward to not having another accident but it I do, Service King will be my choice of shops by far, thanks again to Ashley & the Service King team.
Always quick and easy with Servive King!
They were courteous and prompt. I was kept informed on their progress the entire time they were working on my car.
My car looks as good, if not better than it did when I dropped it off!
I appreciate your constant communication about the process
Service was wonderful. They kept me up to date on the progress.
Very helpful. Kept me informed. Addressed any issues promptly. Everyone I came in contact with was courteous and friendly.
Keep up the great work that you do. Ery professional crew.....
They do great work! Explained hole process kept me updated will always go back thankyou
Friendly efficient service. Great experience
Excellent job. Ashley was extremely polite and informative.
My service has always been excellent at Service King. It is the best service I've had including all other companies and services I have dealt with with the exception of my insurance company, which is also extremely custimer oriented.
All professional and courteous. Great team!
Service king is awesome. They are all about customer service. Patrick was great with his communication and Purnell was great when we picked our car up. We've dealt with SK several times now, and we've been completely satisfied each time!
They did a great job on my car friendly and excellent customer service!
Excellent job and excellent costmer service.
Awesome job guys! Thanks Patrick and team.
The staff were friendly and professional the quality of work was excellent,will recommend to anyone. Thanks for a job well done.
I was very satisfied with the work repair. I just had a few problems with not being contacted about the status of my vehicle.
There is a loud rattle when rolling the window down.
Fast Friendly Service! My experience was GREAT! Ashley & everyone were Super Nice!
Was lied to, never was called with updates, awful service!
The car was not properly inspected prior to pick up and upon my inspection a deep scuff was found on the repaired area requiring another trip to paint. Upon the next inspection was told the car would not crank and gas would be put in the car. We made arrangement to pick up the car that evening after hours. When we got there to pick it up the battery was dead. We had to leave and get jump cable and brought gas due to lack of confidence. Upon raising the hood to connect jump cables i could see overspray and tape lines on the hood from the scuff repair and improper buffing. Your people in the front do a great job of taking care of the customer, daily text updates and occasional phone call updates, but all that means nothing if the people in the back dont follow through on Service King's commitment. I'm pretty sure I will not be back and that I will steer others away as well.
Great customer service. Car looked fantastic when I picked it up. Very satisfied.
Staff was friendly and knowledgeable . The repairs were done in a timely and
Vehicle Make : Mitsubishi
Great time for the repair! Extremely friendly customer service everything was perfect especially since it was my first experience with a wreck. Highly recommend them to anyone.
The people were great . I will recommen
Service king to all my friends
Thank you for good honest work
Excellent team. Very friendly and helpful! My truck looks great!
Great job, more than sayisfied
There work om my Truck made it look as it did the day I got it.
I loved the text notifications, the friendly smile and courteous service!
They are extremely personable and go above to ensure customer satisfaction
I had a great experience with Service King. Everyone has great customer service! I have already referred someone. I will definitely go back if I ever go back if I ever need that type of service. They are top of the line! 2 Thumbs up!!
The care in which Mr. Parnell and his staff took in making sure everything was done to perfection on my car. They would not let my car come back to me with anything wrong with it before I picked it up. They seemed to have covered every detail.
Repair time was longer than quoted. Paint has bubbles in it paint in wheel hub and spot where paint is missing.
Thank you for keeping me informed during the entire procress.
My car was finish in great time! Service King didn't take too long doing my repairs and they did a great job.
The Bartlet team is one of the nicest and most professional tesm I have worked with in a long time. I would recommend this team of professionals to anyone. Thank you for everything
Vehicle Make : Mitsubishi
My car looked amazing like a brand new vehicle when I picked it up. The team did a great job! The customer service was awesome!
I had a good experience they kept me updated on repair no surprises I would use the company agin
Polite and had answers for questions asked... 5 stars!!!
Purnell was great! He took care of us from start to finish!
The car looks as if it was never damaged. We are very satisfied with the job.
Loved how tey kept in touch and were particular about quality of parts. Car was finished earlier than estimated. I will recommend the to everyone I know.
It was the best experience i have had done to me car thks again SK
The people at Service King were very kind , caring , and professional .They made sure I was very well informed . If I had to go through this again ,I would choose Service King .
The Bartlett location is amazing. Got my car back early, the staff is a breath of fresh air compared to most places. Excellent experience.
Everyone was great, courteous and professional
The staff was extremely friendly and respectful. They called the rental car company for me and made me feel important as I waited. Awesome experience.
Nothing but good to say. My car looks beautiful and you make a negative experience( my car being hit) into a very positive experience. Love the updates via texts and my awesome representative Pernell!
Pernell did an exceptional job. From the initial request to the completed job. The staff was friendly, the facility was clean, they were informative and I appreciate all that they did.
Service was performed great as always. The people were friendly professional and would use them again and recomed to everyone. Thanks guys
I was very pleased with my vehicle, the staff kept me informed on the progress of my vehicle and went out of there way to return my vehicle. Thanks to the staff is will doing business with service king in the future.
Excellent customer service
Service is exceptional! The people who work there make you feel at home. Great quality work. I will be back!
My wife was worried about getting the color to exactly match. It did. Car looks great.
Pernell Bump did a great job communicating!
Outstanding work done on my vehicle. Service was very timely in notifying me of completion. The staff was very committed to customer service.
Excellent, friendly and timely service
Excellent service. Repair completed much quicker than anticipated. Thanks for the great work.
Well trained personnel. Very friendly and knowledgable.
Excellent job, very professional
I can't say enough nice things. I have enjoyed working with mr. Compton
. The work is excellent, fast and he's friendly I can't say enough about him he's a good guy you need to keep him in your employment it's good for your business thank you
Mark and his team were very accommodating and pleasant. They went above and beyond!
Really looks good U did a great job
Very professional work and friendly service. I would definitely bring our vehicles back if body work is needed again.
My experience with Service King was exemplary. The staff was very friendly and provided outstanding service. I was updated frequently on the status of my vehicle and completion was done in a timely manner. The finished product was amazing. The workers that did the repair are highly skilled. I really appreciate the professionalism and courtesy I received. I am very satisfied and glad that I chose Service King. I highly recommend this auto body shop to everyone who seeks great quality.
C De Ver
Great communication and professionalism. The repair job was excellent.
Great customer service plus a very friendly staff.
Yes Mr. Parnell was very professional in all areas. You couldn't have ask for better. I was very please. And my car look like brand New again. Thanks service King. Job well done
Communication could have been better. Had to call a couple of times to see if my car was ready (it wasn't) after the time that j had been texted that it would be ready.
There was a serious delay my car was almost 4 days behind schedule , and it was not always communicate effectively.
From chip Anderson, mr oldham, & Pernell bump it was a fantastic experience... They were all great, so happy with the repairs... 10's all the way...????
Pernell did a great job of keeping me informed and made sure the repairs were done correctly!
Very courteous employees, excellent work on my car. I felt right at home. I will return if necessary for other repairs.
It was a great experience! They handle everything perfectly for me.
Very proffesional,recieved car before expected day and in great condition even got car returned cleaned and washed !! Excellent
Pernell was my Service Advisor, and he did a fantastic job. He was so professional and courteous. I will refer anyone I know to Service King!
A very fine job! The Fit and paint job is perfect. I Hope to never need you again, but if I do I will definitely use you.
Fast and good communication.
Awesome job I'm very satisfied with job you all have done it really appreciated for the fast and friendly service Once again I'm so excited and happy to have my car back Awesomeness Thank You Thank You
I am very happy with the way my car was repaired. My service guy kept me updated everyday about what was going on with the repairs. Great job!
Friendly, honest and professional.
The most friendly service I could ask for.
The service was extremely great,everyone was friendly and very helpful.
Mr. P Bump was wonderful! They did such a nice repair! I could not be more pleased!
Everything was perfect, couldn't be more satisfied!
Good job thanks for fixing my car.
Yoy man Bump got it done! He was a super nice guy and was very accommodating. The work was great and on point. Couldn't be more pleased!
Service was fast, friendly, and my car looked great when I picked it up!
Outstanding service and great communication!
Great organization - customer service was outstanding.
Completely satisfied with the overall service of Service King. Customer service ranks through the roof. Hospitally, soars beyond local and previous comparison...Great job Service King and continue your great customer and vehicle services.
Very prompt, courteous, and professional.
Great job, friendly service
Excellent service and work, the car looks good and clean in and out. Thank you for taking good care of my son's car.
I would highly recommend Service King...Awesome job!!!
I'VE USED THEM A COUPLE OF TIMES BEFORE AND NEVER WAS I DISAPPOINTED WITH THEM. ALWAYS DID A GREAT JOB ON MY CAR AND WITH GREAT CUSTOMER SERVICE.
Excellent service and great communication. I would highly recommend Service King on Stage Rd in Bartlett, TN. Pernell Bump was great to work with through the whole process. I will just take my car directly there in the future and skip the multiple quote process altogether. Thanks!
Mr. Pernell Bump completely took care of us. We came to him with needed repairs for our Explorer, and he took over and handled it all the way. We didn't have any difficulties along the way. We received our vehicle one day ahead of time. I will definitely use Service King in the future.
Friendly..finished early, and cleaned interior VERY well,
Looks great. Thanks for making it look like new.
Mark was very informative. Explaining everything in detail & follow ups.
I was expecting to have the damage repaired. I was not expecting the car to be cleaned. The car looks amazing. Thank you all for all you've done.
Mark was very helpful to set up my repair and work through it. We talked on the phone and he worked with the repair team to get my truck completed by the time I needed it. They also did a awesome job cleaning the truck! Very satisfied!!
I told Mark that I hope I didn't need him again, but if I do... I know where to come :-)
It did take longer then I was told to complete. Super nice group at Service king
Quick efficient service with friendly and professional assocuates
The staff was very helpful and answer any questions. I will recommend any one that needs body work to you.
Vehicle Make : Mitsubishi
The only issue I had was that the texts to update me did not correspond to the actual calls. One said 13 days and one said 5. Big difference. Quality of work was great!
Great repair job and customer service! Thank you!
Only negative thing I can say is it would have been nice to have more updates on progress. 3 day repair took 7 days (counting weekend). It was due to part delay which is understandable but someone could have called to tell me rather than me having to call and ask.
The job was well done. My car looks brand new. :)
Thee BEST customer service EVER!!! Love these guys!! Great personalities, great turnaround, overall awesome experience!
Best service ever!! I felt like I drove off in a brand-new vehicle. Accident.... what accident? Thank you for exceeding my expectations. Service King....U ROCK!!
Thanks for the constant updates that was an added plus
Service adjust was very helpful and keep me update on my car. Called me on everything.
The car looked clean on the outside. The inside was dusty and gritty...had to wash my hands once I got home. I had to vacuum, and wipe everything down. I was on the road and had a flat tire. The spare tools were taken apart & not in place and the spare location had glass & and a razorblade. I tried to get gas, the gas lever does not open.
Todd was very kind. Explained everything to me well. Drivers both very nice . Thank you . Car looks great . Can not tell it was hit :)
Good job, very pleasant people.
Communication was great, Chase and Todd both did everything they could to assist me.
Jay and Chase were very professional, kind, knowledgeable and never once talked down to me! As a woman needing repairs to my car, that was extremely important to me. I was pleasantly surprised. Any time I had a question, any question, they were very patient and took the time to explain everything to me. I hope I never need their services again because of an accident. But if I do ever need such services again, I will gladly take my car back to them! I have already recommended them to others and will continue to do so. I am very pleased with my car and their professionalism and personal care they gave to me as a customer /client. Bravo to the guys at Service King on Stage Rd. in Bartlett /Memphis!
Great service and follow up. My car was ready 5 days earlier than promised!
Great customer service. Thank you for keeping me informed on the status of my car. Happy customer :)
Vehicle Make : Volkswagen
Chase was awesome he has great customer service skills!!!! He made me feel like he really care about me. My car was done a lot faster than I thought. The guys did a great repair job. I like how clean the inside of my car was thats a nice touch. I will most definitely return hopefully I don't get in another accident though:) but I will surly refer friends to Service King.
Employees were courteous and professional. Keep up the good work!
Vehicle Make : Volkswagen
Chase was very helpful and kept me up to date on everything. My car was repaired quickly and looks awesome. My brother referred me to Service King and will definitely refer you to my friends and family. Job well done!
No. Not at all. The list is to long to text. The people were nice but the work was neglectful. We have to bring it back tomorrow for them to pick all the things they messed up. Very disappointed.
Fast, friendly, and accommodating. Great Job!
Very nice experience with Shawn and Mike in sales.
I was recently in need of bodywork from an accident. I had to get several estimates, per the insurance company. I must say, Service King met all expectations!! Special thanks to Chase for making it all come together! My car was ready in record time!! Thanks SK!
Vehicle Make : Mitsubishi
I really appreciated the updates I received from Chase. It felt like I was right there the whole time. I will definitely recommend this location to all my family and friends. Excellent turnover time and quality work. Thanks again to the staff at the Stage Rd location.
I was notified of ever move was taken to repair my car. And we'll detail and I was satisfied with the service. I had a good service man Todd Sprouse he deserves A with the service he gave me.
Fabulous workmanship and service.
We had a terrible experience with Service King. The service was terrible! Our bumper needed to be replaced. It took a week and a half for it to be replaced. Once replaced, we received the car and the brand new bumper had major scuff marks. Please tell me, how does a BRAND new bumper have scuff marks? They were very noticeable. How could you consciously tell me my car is done and ready to be picked up when you can visually see scuff marks on a brand new bumper? In addition, there was a deep scratch on the hood of the car when the car was returned. This scratch was not there beforehand. After over two weeks all issues were resolved. I think the work was done very poorly and I was truly disappointed.
Too much to list! Very displeased and don't plan to use your services again.
Thank you for the fast and friendly service. I've lived in Memphis for six months and this was by far the best customer service I've experienced here. Thank you for making my car look like new again.
This was my first accident but the team at service king was great - very easy to deal with and most importantly they seemed to work very easily with USAA (my insurance company). I am really happy with them and would use them again - though I hope not to have any more accidents!
Happy with your service. Thank you so much.
I have never seen a service or retail company treat customers like Service King treated me. They phoned or text me nearly every day while they had my car. They were very courteous and helpful every time I spoke to them. If only there were more companies that treated their customers like they did. Thank you, Service King
Thank you for your kindness. I also appreciated the text message updates.
Very professional. Vehicle looks great!
Really great service! Thank you!
Your staff was extremely professional and treated me like royalty. I couldn't be happier with the service I received and the condition of my vehicle repair; it's like it never happened. I would recommend Service King to anyone
Great service very professional will definitely use & recommend your services in the future !! Thanks & God Bless
I was very satifty with the repairs of my car. They did a outstanding job. Well done thanks!
Trey kept us informed the whole way thru,, and it amazing how he only met us once and when we walked thru the door a week lately he rememeber our name , Great customer service and very freindly I would recommend people to go see Trey to get there car fixed anytime.
I appreciate the service received! I will definitely use them again if needed and refer my friends!
I appreciated the friendly employees, quality of the work, and daily updates on my repairs--never had to call to find out the status of my vehicle.