Was actually surprised at the work they did. Very pleased and would refer them to anyone who asks.
I believe i was price gouged on the window replacement. I know the owner of a glass company in Waco that would have charged 200 for what was done by Service King. Service King charged me 611. That's taking advantage of me and my insurance company. If you need proof I can provide the estimate.
Good job! 100% satisfied!
The team worked with me to solve any problems that came up. They were honest and fair.
Donnie Berger, service advisor, was probably the most conscientious, caring, and professional person I have ever met. He constantly kept me informed and let me know what the status was almost on a daily basis. This is not a light accolade as I retired from the federal government and work for 10 years for the largest Chevrolet dealership in central Texas as the finance and business director. It is hard to find an individual that is this customer oriented
Every one was very professional and kept us well informed. We would recemend Service King. Thank you for taking care of us.
Donnie Berger was superb. He guided me through the process and was very informative every step of the way.
Y'all are great you guys did a amazing job on my car keep up the great work
Everyone was friendly and eager to help and made the who thing move swiftly. Thanks to you all!!!
I have always used our Lincoln dealership for anything service related. After someone backed into my Navigator, I planned on having the repair done at my dealership. However after speaking with Kori Sutton I decided to give Service King a try.
Service King did an excellent job will be referring others to this company :)
My technician Donnie made everything easy from the time I drop my truck off too the last day when I picked it up. Donnie always kept in contact with me and my wife and made sure we knew what was going on through the whole process. Excellent service will do business again and again. Great Job!
Dan and. Angela
I will bring the full survey bye as soon as I can. I was too busy yesterday to finish it.
Yes all the people that we deal were very professional.
Well Bob was right up front on everything.
I very pleased that he was handling my car .
I worked primarily with Dawn and Kori through out the repair process .
These 2 ladies should be commended for the role they each played in their respective roles in completing the repairs and awesome communication during
the eleven day process ,thanks to both !
It's difficult to find people this competent in everything they do for customers ,I'm proud to have met both ....
Donnie was very helpful during the process.
Thank you for the great service!
Thanks ,guy's for the quick and wonderful job, you guy's did,.
And thanks to the nice lady ,that had my truck washed,,,
Appreciate your job very much.
Donnie was the best and easiest to work with. I take care of my dad, have 2 young children, and go to school full time do my schedule is hectic and can often change at the last minute. He was completely understanding and rescheduled me no problem. He kept me updated on the progress of my repairs. He also went over all of the repairs in detail which I greatly appreciated! Hopefully I do not need to have any repairs done again, but if I do I'll be back!
Vehicle Make : Mini Cooper
This was the best experience I've ever had at any car repair shop. Bob and Jason were fabulous to work with and I highly recommend them to anyone!
Donnie was great! Always polite and always kept me informed.
Had Donnie Berger as my service representative. He helped me every step of this whole repair. Answered every question I had and was very prompt in his responses. I would definitely recommend Serving King to friends and family for any of their vehicle repairs. Thank y'all so much! Sincerely, Sheri E
Very nice people. Thanks... I hope the paint holds up. I didn't know I'd have to wait three months for it to cure. Kori was so nice and so was the man that processed me out when the car was finished.
Thank you for respecting the time frame necessary for my repair
Vehicle Make : Mitsubishi
Job well done thank you.
Very nice and professional staff.
As always the car looks great as always. Bob explans all the detals and make sure that fully under the repair being done. I was please to have the car back sooner than promised. I will conus to use Service King.
FAST, FRIENDLY, HELPFUL AND EFFICIENT.
Good communication, worked very well with my insurance company..
Excellent service. Kori is very professional,very knowledgable and a pleasure to work with.
The people are very friendly and listen to the customers concerns.
Donnie was great, thanks.
It was one day, oh wait one more day, oh wait one more day, oh wait one more day, so on and so forth . Even though you are my insurance companies partner I don't think I will be using you again. Not to mention I put my car into your service and afterwords my AC does not work so no I am very unsatisfied .
I greatly appreciated the daily updates via text . Kori and the other coworkers were incredibly accommodating .
Very professional Great job. All aspects of the repair of my truck was completed ahead of schedule. Great workmanship. Thanks
Service King employees are nothing but a bunch of crooks from the management on down while my vehicle was in Service Kings possession my rims which cost me 2000 dollars were stolen along with a bottle of cologne,these thefts happened on two different occasions and later I was told by a Service King employee that the manager John had a hand in my rims disappearing which I already knew that it was an inside job! And the work was horrible, the paint didn't match the fender and door wasn't lined up right after three attempts and the door panel was put on but nuts weren't tighten. I ended up taking my vehicle to Jeff ****and they got it right. I wouldn't recommend Service King to a dead man... Ten thumbs down????????????????????????????????????????
I hado a great experience with Mr. Robert. He made it a simple and fast process.
Above and beyond professional
Did an excellent job on the repairs. The daily updates were a nice and thoughtful touch.
Vehicle Make : Volkswagen
Thanks Service King for your excellent customer service! Thanks to Jason and Matt for being able to fit me into yalls busy schedule! Not only that, but getting my car in quick and getting it completed a day earlier then estimated! My car looks brand new again and so clean!
Y'all are awesome!
Bob k. Did a good job updating on the status
Of my truck
kori was great! Enterprise does not do your company justice. I had issues with them.
Bob Kohlscheen is very good at his job. His customer service is awesome.
Donnie did an outstanding job in addressing my questions and ensuring my service needs were taken care of for the repair of my truck.
Courteous, honest service is always appreciated. Thanks.
Your whole team was very friendly and thorough from start to finish.
The car looks great and the staff was took care of everything. They were wonderful.
This is my second experience with service king and Donnie Berger - very impressed both times. Donnie goes above and beyond to ensure his customers are satisfied, and his consistency and level of service is truly appreciated! I wouldnt go to anyone else (although I hope I don't have to come back soon... twice in 6 months was no fun on the deductible ????). Thanks Donnie!
Awesome job thank you very much
Mr.Jason did a outstanding job with the vehicle. Very pleased!
Had some body work done in the past. This way by far my best experience ever.Robert Kolscheen was awesome and kept me posted through the whole process. Will definitely recommend service king to anyone looking for repaires!
The scedudule on this job got messed up due to some misunderstandings - once it was all cleared up, everything was fine -- thanks for the good work --
There is still a problem with my driver side door. I put in a call to Bob and will talk with him on Monday about it.
Kori was excelllent. Always relayed messages very kindly and promptly. However; we were told to have the car at Service King on December 29th. We had it there early and was told it would be ready within a week. Checked on vehicle Tuesday and it had not even moved from the spot we had left it in. Car was ready in 16 days! 9 days after it was promised which cost my family 225 in rental car fees. This accident was not even our fault. The responsible party had State Farm insurance and the other insured (it was in there for two differ t accidents) geico was the other. We chose to use you instead of c&c becasue the it was convenient to have the rental car place so close. Again, we loved that we were kept informed but when you're told it will be ready in a week and 16 days later you finally get to pick it up but it cost you 225 on a accident that wasn't even your fault makes me very dissatisfied.
Excellent work. Really appreciated the text messages keeping me updated on my trucks progress.
Great service, great staff, great workmanship!
Super friendly and made the not so pleasant thing of getting my care fixed, actually pleasant. Great job by the team.
have absolutely no complaints
This is my fourth time at Service Kings. The quality of service is second to none.
Great service from Mr Bob
Kori did a wonderful job of communicating and went well above and beyond with customer service. She is a true asset to Service King.
Donnie as super! I also appreciate the communication (phone calls and texts). I will definitely refer Donnie at Service King to all of our friends!
Outstanding service, thank you!!
Donnie's middle name must be "customer service!" Always kept in contact from start to finish and made sure I was satisfied with the repairs and my customer experience before I left. I would recommend this service king to all my friends and family.
Knowledgeable and prompt kept me informed
Robert was a very good advisor. He kept me informed throughout the whole process. Great job by everyone.
Donnie was great! He kept me up to date on the progress and my car looks like new!
Everything was very smooth and easy!
We were pleased with the repairs and even cleaned the inside of
Our car.!! Great customer service and Bob Kohlscheen was on top of everything.! Very Happy folks.!!
Kori and her team are amazing, recommending them to everyone I know!!! Thank you so much!!
Very professional and welcoming.
Fast service and everyone was very friendly and helpful.
Very great service. Always my number one place for auto repair. Don did a great job of keeping me informed
Donnie kept me informed and was very professional
When I picked up the car today Bob was very friendly.
I opened my trunk & my jack which was a heavy duty one
Was missing. Bob called around & I have to wait til
Monday but he was professional about taking care of it.
Service was great and Donny is wonderful.
Donnie was very helpful throughout the entire repair process. He kept me informed and made the entire process painless.
I was completely satisfied with the service I received. D Matin
Very pleased with the service, the people and the updates concerning my car.
Overall great service Donnie answered every question without hesitation and did everything I asked and then some he also had the job done 6 days ahead of schedule despite me enjoying my rental but could not be happier with the finished product thank you
Vehicle Make : Mini Cooper
Donny and the staff were very professional and courteous.
Great customer service from Jason and Pat!
I really appreciate Service King for all the UPDATE by e-mails for every steps of the service you extended to fixed our car. We did not have to worry and wonder when it is going to be done. Thank for the very attentive and immediate service. Magno, Tere and family.
I do not use any other service in town.I trust in the work and am always blown away with the results.Thank you for the prompt and awesome job.
Excellent work and customer service, as usual. Thanks !
Everyone was very professional. The repair was finished quicker than expected and my car was returned very clean. The service exceeded my expectations.
The repair of my vehicle wa excellent as well as the service...as the saying gors.."they treat you like family"...I strongly recommend Service King to anyone for quality service
It smells so bad when I got it, but the smell went away after I open windows for a while. Overall,I'm satisfied.
Good job. Kept me notified throughout.
They did an awesome job with my truck very satisfied
My dash still has the notification saying "service park assist" meaning my reverse park assist sensors still aren't working. They were damaged during the accident but were not repaired.
Wonderful customer service! Great experience
I was informed about the updates on the process of repairing my car and was happy surprised when my car was ready before the estimated time. Excellent customer service. Thank you!!
Rec'd excellent service! Everyone was very courtese & pleasant to deal with. My car looks like brand new.
Awesome customer service and perfect completion of work. Thank you Bob at Service King!
My car looks pristine. I didn't even notice that my mirror was damaged they did and replaced it.
Very helpful and committed to customer satisfaction!
I am very satisfied with the work conducted on my truck
I really appreciated the updates on how the repair was processing.
Also, the ease of leaving my rental car when I picked up my car was great too.
I have never had better customer service from a auto service center
From the ladies up front to the e nails keeping me informed
As to what was happening. Donnie was my contact and he is so
Personable and professional. I felt like I could count on them to do a great job.
I was never worried. I will recommend Service King to all.
Bob did everything he could to make sure I was happy so give him a raise!
They were good. Kept me updated on progress an guaranteed everything
Mr.burger always gives tremendous customer services
The service was excellent!
Outstanding customer service Bob is awesome.
We were surprised at the amount of sharp glass left in the car. We definitely can not put grandkids in the car until I clean it carefully.
I wish that the agent in charge of getting things ready at service king would have done his job. The progressive agent said he was going to call and have paper work started but when i got there no paper work had been done. Service king lady had to type everything in computer then rental wasnt ready. Paper work again had to be filled out. Spent way to much time there waiting and waiting.
If it wasn't for Pat and Donnie Burger @ service King 88 And the techs
And repair pros there I would go some where else to get my repairs
Very professional and personal experience
The service experience was great and smooth.
Cody did a great job in helping me and advising me with the insurance claim. Could not asked for any more. Thanks so very much and a big thinks to Cody Short also.
Outstanding team members. Awesome job on my car.I'll tell anyone if the in need of car injuries repairs to call Service King.Once you enter the doors, You're treated like family.
Thank everyone for a job well done.
The body work looks perfect! No problem there. Better than I thought it would be! THANKS! Only problem was it took almost 3 weeks to do something that shouldn't have taken that long. I DO NOT fault the young man, Cody. He was very courteous and I do not think it was his fault at all. I just think MAYBE you were working on too many cars at once and that stalled the process.
You all were awesome, and repair work was done in a timely manner. I really appreciate your service.
Donnie Berger is amazing! He was helpful and courteous. He was very informative and my car is as good as new! Thank you Donnie and team!
Although my car was not finished on the date I was told to expect, the job was very well done.
Bob was very good at keeping me informed. The job was done very thoroughly. The repair were done correctly without cutting corners.
From the moment I walked in and was greeted by Pat, to the minute I left with my fully restored car, my entire experience was handled professionally and courteously. I was aware of the status of my car during the entire time it was at Service King. Donnie was in touch with me with the additional damage and let me know the exact time my car would be ready. Although I don't wish an accident on anyone, I would highly recommend Service King to my friends and family for any damage repair and painting needs. They are # **** in my book!
Excellent customer service and communication in addition to the quality repair
They treated me with kindness and helped me with everything that I needed.
Impress with everyone there especially Cody & the receptionist. The work repair was excellent.
Donnelly Berger was very professional. I loved the fact that he kept me informed of my jeep repairs. Service King is the place to go.
They did a great job and we got the vehicle back 5 days earlier than they said we would
Always nice to the customers
Overall I was satisfied with my experience. There were some minor parts that caused a delay in the repairs. This resulted in having to rent the vehicle additional days, which was a financial inconvenience.
Donnie Burger was fantastic, and deserves a raise.
I had the very best experience with Service King. Donnie Berger handled all the details on my car and kept me updated consistently. He was absolutely the best. I was told to get other quotes however I didn't do so having met everyone there and trusted they would take care of it. I will definitely recommend your company to my friends and family!
They did a great job all the way around, No complaints.
Donnie Berger did a wonderful job helping us get our
Jeep fixed. Our Texas Farm Bureau Insurance agent
told us about Service King, and we have been pleased
with the results. Repairs were finished ahead of schedule, and we were given daily text messages of the progress. The Jeep looks like new; clean & shiny. Thanks for a great job.
Everyone was very professional and they did a great job
Service king has always done a great job on any repairs we have needed
Good job and friendly people.
You told me the car would be finished by 7/23 then it was 7/29 then it was 8/3 then 8/5 then 8/6 and then it was not going to be ready until I finally showed my dissatisfaction and then the only person at the shop cleaned the car and had to close the shop to other customers. The employee that was to clean the cars did not show up on Saturday. The repair on the front fender looks like fingernail polish.
Yes my mother was very satisfied with the device ,clean car ,and great friendly customer service, thanks again.
Great service and great job
Nice job on the repairs. I really appreciate how you guys kept us updated on the status of our Suburban. Thank you very much.
Great service! Thank you for all the updates!!
Excellent communication, timely repair, car looks great!
Bob was excellent in his service management
Great communication. Made a stressful situation much easier.
The whole process was extremely pleasant. I was sent status updates several times letting me know what was going on. Donnie was so helpful and courteous, and the repair work looked outstanding!
Donnie was very good at keeping me informed... He is pleasant and knowledgeable
Very polite and professional. Liked receiving the text messages about uodates.
Great job by Service King. They will have our business every time it's needed!
Very good team that got the job done, thank you Service King
Vehicle Make : Volkswagen
It took 5 days longer than was originally quoted but they said parts didn't fit and parts were not included. Didn't seem like it was any fault of Service King. They kept me updated regularly.
They kept me well informed of the progress. My son was happy with the results.
Donnie put my concerns at ease. Work was completed on time. Very satisfied with the work.
I loved the communication they had with me. Sending me a text message to update the status every step of the way. Thank you service King! You guys did great!
Dylan was great. He was extremely helpful
I thought y'all did a great job keeping me updated with my vehicle status. My vehicle looked amazing! It was a quick and painless experience!
Dylan English was super amazing to work with through this process. He communicated with me every step of the way and made this unpleasant experience of having a wrecked car so much better. Service king was fantastic and my car looks amazing! Hats off to Matt Anderson and his talented team!
Great Staff! My truck looks brand freaking new! Jason help me he is AWESOME:)
Vehicle Make : Volkswagen
Donnie did a great job!
Donnie Berger did an amazing job of keeping me updated during the entire process. It was greatly appreciated!
Every thing went really smooth nice respectful service agent also the work was done really neat and professional I would not hesitate if needing to return for any work be done on my autos thank Demetrus ****
Donnie kept me updated by texts regularly and everything went exactly as I was told. Pat was also very friendly and helpful. They even helped me get my car inspected at the Mazda place next door! Donnie showed me every thing that was replaced and was very thorough. I highly recommend the Service King where my car was tenderly repaired!!!!!
They do great work and are such a pleasure to work with. They make sure everything is checked out and fixed before you drive away.
Great work and very good customer service. The job was also completed ahead is schedule.
I am a return customer and the location and staff has always been friendly.
Jason and all the staff were so friendly. The work was finished earlier than expected and at this point it looks great
Donnie was incredibly helpful and efficient as was the whole experience. We will definitely recommend to friends.
Expert assessment and professional service at every point, phone and text, etc. th office is efficient and friendly. Mr. Donnie was very thorough, knowledgable and patient. I asked many questions and he did not hesitate to explain and sometimes re-explain something to me.
AWESOME Service King at the Waco circle.
I will highly recommend this business.
Mr. Lassiter was very professional and kept me up to date on my vehicles status.
The folks at Service Ming are friendly and professional.
Great service and Donnie Berger in Waco location went above and beyond
The process was smooth and easy, and the work was great!
You took your time and did a great deal of detail work on the vehicle.
They are very friendly and professional
Donnie Berger was simply outstanding and what I consider trustworthy when he gave me assistance. He displayed a strong personal commitment to making sure I obtained the best services possible. He appeared consistent, dependable, and accurate in carrying out responsibilities linked to servicing my vehicle. Because of his commitment and can be relied upon to meet and carry out what he said would be done, I will gladly recommend others to Service King for their automotive services.
Bob did a great job and was super helpful with any questions I had. Would highly recommend.
Good service, convienient, great representatives, good notification process.
I liked the text updates and vehicle was ready when promised
They did a great job and it was completed on time. They were very friendly and helpful.
Superb work & very professional service.
Everyone was friendly and knowledgeable and informative
Local service was excellent. Your phone service needs humans that are reading script!
Everyone was friendly and helpful. My car was repaired faster than I expected and there was plenty of communication about what was happening.
Donnie is fantstic and took the time to explain everything piece by piece to me. Also got either daily calls or texts letting me know how the repairs were going!! Fantastic customer service and my car looks like new again ( it was less than a year when i got hit ) Ill be telling everyone i know about the service king!
Jason was very helpful and went above and beyond to make sure I was satisfied.
Very fast, very helpful, and made sure things went good
I loved the texts that they sent informing me of the progress on my Lexus. We chose Service King because of the superb treatment we received last time our vehicle was in an accident. I don't think there can be any better testament to somebody's work then return clients, which is what we are. And I will continue to go to service king's whenever need be. Friendly, sense of humor, knowledgeable, patient, professional, and perfectionists are just a few adjectives to describe service Kings workers. I would not change a thing.
Kept me updated and made my car look like brand new! Hopefully I don't have to go through the process again but I do get in an accident I'll surely goto Serice king!
The glass that was replaced dies not match the original glass, and it appears original factory glass is not available
The rep kept us well informed throughout the whole process