Customer service very poor in the way they never return phone calls, constant delays(parts not ordered in timely manner , always given a different excuse why truck was not ready,parts being defective when they came in, had to order again, 3 estimated completion dates given. Example: truck was brought in on 3/20 Monday, called on Friday to see where repair was at and they said it was disassembled and parts still not ordered. Now truck was ready on 4/18, looked it over and found some work not completed. I am now letting my insurance claims department handling this , because I am tired of the constant excuses and delays.
Excellent, I am completely satisfied
Ready early need a few days to comment on work
Quick professional service!!
My car looks awesome! I will recommend Service King and Phillip Levenson, in particular, to friends and family in need of car repairs.
Great job. Very professional. Kept me well informed on the progresd on t
Fast, clean. Great customer service. Phillip has been my service advisor twice now. He always makes me feel my car is in good hands.
Yall did an excellent job on my truck I will recommend to any one to have there vehicle repair by service king yall are the best !
The young lady who handled my account (Victoria Gutierrez) did a wonderful job. She handled herself in a very professional manner, from beginning to end. I am very satisfied with the quality of service that Service King provided.
Everyone was real nice and explained the work done to my car.
Great service and quality work!
Excellent service! I was informed of everything from the beginning and was kept updated daily the entire time that my car was in the shop. Victoria was very knowledgeable of the process and kept me updated and informed.
We gogood job. Glad y'all have people there that get the job done. Office and repair people. Thanks a lot ????????????????
Straight forward and timely, Phillip was very helpful
It is messy & one part not corrected.
Absolutely wonderful experience. This group of professionals is first class!
Vehicle Make : Mitsubishi
The revised estimate of ending time was not correct and even the same day was not correct. It was originally it was suppose to be done in 4 day, M-F. Then it became Tuesday, then Wednesday at 2pm. Then 30min alignment and wash took more than 45min.
Your service king that very very good , I like your service
Vehicle Make : Mini Cooper
No one was there when I went to pick up.
More than satisfied! Will continue to bring vehicles there for repair.
Was given a date of 8th but was delayed till 11 no timely update provided on day of revised delivery 11 was being told vehicle still not ready when got the vehicle had a nail in right tire and a flat had to replace tire
I appreciate that the supervisor in charge of my car was insistent that my car was repaired very well.
Phillip was awesome! This was the easiest and best experience I've ever had with a collision center.
The customer service was amazing as well as the updates on the statuses of my service. Philip was very kind and amazing, I got off work late and he stayed later to make sure I turned my vehicle renter back on time I will definitely be using this company for my service in the near future.
Everyone was polite and professional-- good job
Service king went above and beyond in making my car better than it was on the day I brought it to them. 15 out of 10 stars
Phillip and all the staff I encountered was awesome. He was customer oriented, informative and patient.
Victoria was outstanding in every aspect: prompt, courteous, professional. She kept me very formed at each stage of the work which I really appreciated. I would highly recommend her and Service King for future work.
Very good job on car. Can't even tell it was hit.
Phillip and his team provided amazing customer service. From the moment I brought my truck in until I drove it out of the lot. They kept me updated on the progress of my repairs as the week went on. And even when there was unforeseen damages caused to my truck while it was there It was taken care of and paid for. I would've never known it happened but Philip was very honest with me and told me about it. I really appreciated that. My truck looks better than it did before the accident!!!
Very good very prompt repairs,quality work and a make you feel like family and Mrs Gutierrez(Victoria) is so nice,an angel
Everything was to my datisfaction. I really appreciated the texts from Phil! Thanks for a job well done
The repair was done well, and my car looks great!
Friendly staff as well as excellent work
Josh was the first person I spoke to when I first walked into your Waco location. He was upfront and attentive to my expectations. Josh introduced me to Victoria which would be my contact person while they worked on my car. After the 3rd day I got a call that my car was ready. I noticed that the color was a bit off and a section of the rear number had not been painted I brought it up to Victoria's attention and that is when I met John the manager. They both were awesome at working to make sure I was happy with my car after repairs. When my wife and I picked up the car it was what we expected need less to say we are very satisfied and happy with our car. The paint job was awesome as well. Long story short, we are very satisfied with the personal attention and the work performed. I would definitely use Service King again and or recommend to others.
Looks like a great repair!! Thanks, Josh abd team!
Great service and great people thanks
Great customer service. After talking with your rep, I felt that I could trust you guys. Fantastic job! I'll use you guys again.
Everyone was on Professional mode at all times, but was prepared to deal with a dissatisfied customer. My business is now here, as well as recommendation to f and f.
Phillip kept me apprised the whole time. He knew how important my car was to me and was genuinely interested in caring for my vehicle as if it were his own.
Everyone was very nice and kept me updated on my car's progress. They even let me leave my car in the lot when I wasn't able to pick it up right away.
I was impressed on how fast you all fixed my vehicle my insurance had me a little worried because they told me it was going to take way longer but you guys got it on and out even cleaned the inside of my car I will alway go back to you all if ever I need to and also recommend you to others...
I can't give a yes as I just picked up the car and haven't looked it over completely yet. The only issue I know now is my alarm is no longer connected and the washer fluid reservoir is empty which isn't a big issue.
AJ was very nice to work with.
I got the run around. Car sounds terrible!!
Thought it took way to long
I really liked how they kept me informed of the progress.
Excellent service..and it's was most appreciated that the car was washed and looked almost brand new after the repairs were made.
Thank you to all involved and making my wife happy she got her van back.
Nothing bad to say, excellent work great customer service.
I will recommend anyone I know needing repair to Service King
From a timing standpoint things could have gone a little more smoothly. However Josh did a great job trying to ensure that Service King would do whatever was neede to make sure I was happy. Zane also made sure that the work was completed to my satisfaction.
Have to bring back car for more repairs
I was very satisfied with my service at Service King my was given back to me in record time especially with Thanksgiving approaching I had my car back before then and the estimated date
Great people who care about their work and your time and comfort i would recommend them to everyone who has need for auto repair
Thks and I will recommend other people
It was really great to find a body shop with extended hours (7am-6pm). That made it much easier to drop off and pick up around my work schedule. The work done was on time and looks great. I will definitely be back for any body work my car needs!
Good job. Very pleased. Plus it was done sooner than estimated, another plus.
I think the alignment pulls a bit too much to the right. I'm going to drive it a bit and let my boyfriend drive it and see what he thinks.
Yes they were fast and friendly and worked with me..Josh was really helpful and I appreciate it and will return hopefully not soon :)
Very very nice service , great team
Vehicle Make : Mitsubishi
Work on my truck was fair, but ok. Was kept informed by many messages. The best part was from the courteous attention from Mr. Josh Taylor.
TJ was awesome. He kept me informed every step of the way. The repairs went very smoothly and finished ahead of schedule. Very satisfied!
Loved the experience. Much quicker than expected. As a Farmers Agent, I'm glad I was able to experience what I will be telling my customers to go for repairs.
My car looked absolutely nice! It was perfect and my repairs were finished very quickly! Y'all did a really good job and would recommend you guys to anyone! Thank you guys so much!!
Service King took care of me and my car.it was hassle free and customer service was great!
Great job, delivered faster than expected
Vehicle Make : Mitsubishi
My wife is happy with her car thank you
Professional service in timely manner.Couldn't be happier. Thank your!
I loved the text message update, it kept me informed!
Some of the best customer service I have ever had. Josh was polite and kept me updated throughout the process.
Awesome team. Philip was totally on it. Repaired and out in 4 days looks brand new so so happy I will recommend Phillips and service king everyone. They were so courteous and went above the call of customer service. Love it !!!
Y'all were very professional, quick and did a great job on the repairs. Josh was all of the above and pleasant to deal with. Really liked receiving the updating texts. Great business practice!
Great customer service. I had an issue from a previous incident I had repaired at the same location. They fixed it no questions asked.
Nice service, on time delivery of car & good quality work
At 9 hours, so far so good!
Loved the text updates, felt very up to date on the status of my car. Very quick service!
Great customer service!! I will definitely tell friends to go to Swrvice King!
Car looks great, finished in good time...need to work on customer contact and returning phone calls and emails very lacking in that area.
Smooth intake of vehicle, but promised "take of rental car" turned out to be a phone call to Enterprise to send a van.
Repair was 50% faster than estimate, the price estimate same as charged.
The vehicle looks like new-which it was!
People were very nice !
Very professional and informative
My Service King experience was awesome.We were very pleased with the service we received. Loved the update texts that were sent to my phone. We will highly recommend Service King to all our friends and family!
Excellent work perfect blending on the paint.
Kept me involved in the whole process with periodic contact
Phillip was awesome and I'd recommend him to anyone!
Good service. Courteous employees.
Very impressed with the outcome and timeliness of the finished product! I was happy with the service rep. T.J aswell as the other team members that were readily available and knowledgeable for any question I was asked! Thank you guys. Hopefully there is not another reasoning to get my vehicle repaired, however shall the incident occur I will happily come back to this location
Everyone was professional and helpful and my car was ready one day before projected schedule. Very imoressed! Thanks!
Courteous staff who communicated so well. I appreciate that they got the job done two days early!
The service and expediency was excellent! Great customer support!
Your staff kept me up to date at every stage of the repair with timely text messages. They were very professional, knowledgeable and efficient. Thank you...
Service King and TJ were fantastic!
Everything went so smooth and perfect. Phillip kept me informed with text and phone calls. This was the first and very easy experience. I will most definitely use service King in the future.
Very happy. You provided the true professionalism you profess to offer.
Philip did an excellent job once again!
After picking up my vehicle, (husband did), he parked it in our garage at our house. I did not drive it for several days. When I got into my vehicle I noticed that there was grease all over the drivers side arm rest and the back of the seat. The passenger side seat also has a dark stain which I could not clean off. Not sure why my spouse did not notice prior to leaving the shop. I did call and speak to the adjuster, Julia, and she asked me to bring it in. It will be bringing it in tomorrow morning.
Although you were one week later than promised, we were pleased with the repairs.
Yes, they need a bigger parking lot! And, when they had to keep my car longer than the date we were suppose to be able to pick it up, we were not notified. We had to call to find that out. We also were not notified that more extensive work had to be done until we called. We would have appreciated a telephone call. No big deal, but you asked. Everyone at Service King is very nice and they do great work.
Very welcoming and it looks like there was never any damage to my truck.
On schedule, great service
I would highly recommend your company. Very friendly from the receptionist to the young lady that helped me . I rate service king Waco tx a big ten. They were awesome
Looks great and fast service!
I picked my car up on 7-14-16.And so far I haven't had any problems with it. And the staff was really nice especially Julia. Thanks for your service.
Very happy with the service and the updates! TJ was GREAT!!! He even stayed a few minutes after to let me pick up. I have 3 kids. Having to transfer and work with my husbands schedule to pick up the car and return the rental was difficult. I felt TJ was very understanding of that. I know he didn't have to stay, but went the extra mile to help me with that. I appreciate the flexibility. Even with all that he took the time to go over everything with me before handing me back the keys. You have a very valuable asset at the Service King Waco (I35 South).
From the very beginning I was kept informed as to progress. I was made to feel as if I was their # **** priority and my car was repaired a head of schedule. What more could a person want.
Hopefully I want have to use you again but I want go any where else. Thank you form taking such good care of my girl and they brought her home clean.
Phillip was very helpful. He kept me up to date on the status of.my car.
Excellent customer service. Excellent communication on progress. Done before committed completion. Car look great!
While driving car home it is making a loud clanging/grinding noise from rear drivers side tire. We will have to take car somewhere else to be looked at tomorrow.
They didnt put pin stripes back on after repair. I had to take it downtown to another vendor myself. They took a sun screen out of the truck and didnt replace it. I had to make yet another trip to pick this up.
I asked for two other estimates, and was told they were too busy to do it, but that would email them tome. They never did.
I was told buy a guy named John that they considered my truck an " RX" repair, which he said meant they wanted to get it out of there as quick as possible.
Basically, I felt like they were too busy to care, and didnt pay attention to detail.
Thanks for staying late to allow us to pick up our car before the weekend trip.
My car looks good thank you!
The repair was not completely finished upon pickup so the Service King location kept the vehicle to finish the repair once the oroginal missed damage was repaired it was not a quality repair. The service advisor Julia was very friendly. The manager John was friendly and did apologize; however the vehicle was not left for further attempts to repair because i did not have faith it would be done correctly even on the third attempt.
Staff kept me updated on progress of repairs. Additional pricing for repairs that was requested was very competitive and fair. Vehicle was very clean upon
Phillip was very nice and a pleasure to deal with!!
Vehicle Make : Mitsubishi
We love service king!
They finished my car in s timely manner, kept me notified of progress and did an excellent job on the repairs. The service rep was very professional and polite.
Very professional service team I was kept updated on all repairs and time frame I'm very satisfied Good job!
Very professional, prompently abreasting me of status. Continually updated me on the workmanship and damages and labor involved to bring my car back to almost new. The most out reaching caring experience was their flexibility of returning my vehicle to my home of residence. In my 22yrs in the Marines we call this "ABOVE AND BEYOND THE CALL OF DUTY"
I will highly recommend King's service to all my fellow comrades. Thanks again for sublime experience. Always Faithful R/S Captain Babeu
I completely satisfied with the job and I got the car back as it was before the hit. The service advisor Philip deserve special mention, as he was very helpful and keep me updated with repair progress.
Very professional & quick to get the repair process started & finished a day early.
I liked the updates during the repairs and personal attention. Thanks
Have not got the car back yet but like the comments on my car being taking care of.????
The service was exceptional I was informed and everyone was very friendly I could not ask for better customer service
Shane and Philip were absolutely awesome. Shane kept me updated constantly, the repairs were done quickly and my car looks brand new. Fantastic service!!!
Phillip was awesome! He took great care of me, and the repair was super quick! Thank you!!
Y'all are a really good company always fast on repairs and very friendly
Grate service and grate work very professional thank you
Vehicle Make : Mitsubishi
It is my hope that others discover Serviceking like I did. It was thru Robert W. Cortner attorney at law and his staff that our 2012 Mitsubishi Outlander was taken here. I am very Satisfied with the quality of work and the way I was treated thruout the entire time it was in this professional repaiur shop.Candelario Aguilar 1624 N. 11th. St. Waco,Tx. 76707 Thanks!
Vehicle Make : Volkswagen
Phillip was fantastic. He made me feel informed and confident that my vehicle was being properly repaired.
Excellent service, great job on my truck did think it was going to able to be fix. Looks brand new. TJ was very helpful and communicated well. Thanks for repairing my truck
I have enjoyed the service here at Service King I want to thank everyone there for my great expierence no issues at all! 10 out of 10!
Great service. I would use SK again.
I appreciate the job yall did on my vehicle it looks like it's never been in a accident Phillips I Thank you very much
My service person was excellent
Car is being repaired in Waco. I'm in San Antonio. Kept me updated and informed. Work completed as promised.
My service Advisor, Phillip Levenson, was great. I enjoyed the constant text updates and progress reports. You guys get a perfect 10
Vehicle Make : Mitsubishi
Keep up the good work.
Had several issues with service. Painted improperly, buffed through clear coat, delivered car with paint overspray, failed to replace a part, scratched door on reinstall. Worse experience ever.
Post text prior to your request.Please your resomessages.
Best service I've had!! Zane was great and the whole experience (except for why I had to bring it there????) was awesome
They did a great job quickly and it looks awesome. Philip was extremely professional and very courteous. If I ever need auto body work again I'll be back
Car looks awesome. Damaged area looks brand new as does the whole backend. Awesome job.
Very courteous and helpful staff.
I was very surprised on how quick my vehicle was repaired and impressed on the updates of the progress. Job well done.
I liked the text updates. The people at SK were very pleasant and explained the repairs clearly
Phillip was very helpful, sincere, and considerate.
Did an INCREDIBLE job on my Audi S4. A real win in my book for sure. Great communication, and willing to work with unusual circumstances
Vehicle Make : Mitsubishi
Philip was assertive, knowledgeable and extremely helpful. Not to mention handsome!
Professional ... fast and great service.
Excellent service. They kept me updated at each interval. Very professional!
Wonderful and friendly customer service and a great job on my repair!
Very informative. Every one nice. Like text updates
Air pressure monitoring system indicator light on.
Communication was excellent. Time work was completed was impressive.
Service King did a wonderful job! Phillip was great to work with. The job was completed quickly and professionally and I was kept informed of the progress. And best of all, the work was finished on time just as promised!
Job well done. Very courteous when talking to customers.
At Service King Waco, the staff was friendly and very accommodating. I was traveling from out of town, and they fixed my car perfectly and rapidly, with constant communication during the process. I am very pleased as they did a wonderful job. Amy LaRue
Very professional and awesome customer service. Best collision business I've ever been too. This will be my #**** choice for any vehicle service I may need in the future
Phillip did a great job as your customer service agent, plus the repairs were perfect!
Vehicle Make : Mitsubishi
My car was involved in a hit and run while parked one Friday night. My dealership told me to take her to service king. To be honest I was very Nervous about leaving my car In strangers hands, my car means everything to me. She is my baby and I take great pride in her. I was more than pleased, in fact I was very pleased with the service you provided, the staff is very friendly and catering to my concerns and my cars needs! And you took amazing care of my baby!! I would gladly refer family and friends to you guys! Thank you so much for putting her back together! -Heather-
I appreciate the quick complete service and repair my car and also that my car is cleaned when it was ready for me to pick up. Also want to come in on the professional treatment up my repair and friendly service I was also exhibited.
I haven't had many experiences with body shops but until now they've all been unsatisfactory Thank you for restoring my faith in your business everything was done on time and I was totally informed all along, you guys are the best.
Thanks again Richard Holland
Excellent customer care and great metal and paint work, thank you!
Very cordial staff, excellent service! Very highly recommended!
Thank you. Roy W. ****
Friendly staff loved my service advisor
Debbie was really good about keeping me updated on the repairs. She was awesome
TJ took excellent care of everything! My truck was ready a day early, and it was fixed good as new. Thank you!
The work was all done quickly and efficiently
They did a great job. TJ was very nice and helpful.
Was a little upset over time it took. Was explained why so long. Car wasn't done when called to come get it. Friendly staff apologized took responsibility car was done next day. Over all happy with service King will use again if it is needed.
Car looks great! I love the text feature that kept me updated on the repair process!