Vechicle was nor washed and had several areas of wax buildup otherwise service was satisfied
I received my car back dirty inside with greasy and oily hand prints. My back window tint was messed up and there were scratches on the outside glass that was not there when I dropped it off at your business. I sent the representative 3 text about this and got no response.
I was extremely pleased with the service provided by DJ. Very friendly, compensated for mistake and was quick to keep me informed regarding my status
Mr. Draper was outstanding explaining what was going to be done to repair my vehicle. The guys got my car back 2 days sooner than initially quoted.
You are very professional and you did a fantastic job on our truck. I certainly will recommend you.
Ralph kept me updated on car status. Car looks great
The front bumper was not repaired as discussed the sales advisor told me to come back but why did I even leave it for half work. I have had documented issue with the work on my front end before and stressed when I made the appointment that I needed to renew my faith in your shop. When the sales rep noticed the issue he should have taken my keys and kept the vehicle. I was appalled by the condition of my car.
Draper was very kind & professional about keeping me updating on my car. The text messages were also great.
I appreciated the texts with the progress of the work being done.
Extremely quick turnaround with the vehicle repair and the staff I dealt with we're all very helpful & friendly.
You are great and a fantastic car wash
You did a great job. Thank you.
Vehicle Make : Mitsubishi
I was especially impressed by the way you constantly kept us informed of the progress of the repair work. I wish all service companies did that. There was no wondering about what was going on. And when I picked up my car, it looked brand new.
I feel like Service King I family especially working with Pauline. She is very professional and puts you at ease about the repair. We are very lucky to find such an experienced service center.
Excellent communication and repair job appears to be very well done.
Pauline Velasquez did an outstanding job taking care of my repairs and going beyond to make sure everything was perfect. We appreciate her professional and courteous manner. Thanks for a great job and superior service.
Great job really appreciate it thanks
I liked the daily up to date update of what's going on with my car. Thank you. Good job.
Your crews did a beautiful on myF150 Forrest did a super job of walking me through the experience
Was not satisfied with the finished product
The team was on the ball and keep up on the repair of my truck a if I need anything done to my truck thy have my back.
The service was awesome. And the people was awesome and I really enjoy being there thank yall guys and yall did an awesome job thank yall. :)
Great Service from everyone. Thanks for doing such a great job.
Always quit with repairs and providing status updates. Won't take my vehicle anywhere else!
Customer service and the people were just outstanding, friendly but mostly very concerned about my needs. Thank you.
Sweet better than I expected.
Yes, very much so. Forrest and Polly went out of their way to accommodate my needs, especially Forrest. Outstanding service. Thank you
The inside of the car was completely covered in dust. The rear trunk paint job was horrible it looks like it didn't get any clearcoat you can just feel very roughness on the top of the trunk. Overspray materials all over the back leather seats. I think the workmanship on the repair is Subpar.
Ralph took very good care of us. This was my first experience with Service King but it went extremely well! Thank you very much.
I was upset when I took the car in for repair. Then I had to change the date to take it in because of surgery that I was going to have. But when I finally did take the car in I was relieved. It's now home and I couldn't be happier.
This is the second car you have fixed and you have done a remarkable job and you are very professional. Thank You.
Pauline was the nicest, friendly and comical person. Reception was nice. The texted updates we liked. If ever we need service again, you will be who we will call. Thanks for a well done job on our truck.
Pauline processed our claim as a professional and kept us to date throughout repair process. Service King did a fantastic job restoring our Azera. Thank you all.
It's nice to get the text messages, but there are too many at times. Being able to drop off and pick up after hours was really nice. They were accommodating with modifications that were made to my vehicle. Forrest was very friendly and helpful.
Car could have been a little cleaner, internally. But otherwise I satisfied with the work
I am so satisfied I really appreciate it every single person in that office that day they were super , a great customer service, they treat you individually thank you
Forrest was great. Great customer service and always kept me updated on the status of my vehicle.
Even though it took 2 trips to get ensuring fixed, so far so good with the repairs.
Easy, fast and honest. Top scores all around.
Everyone was professional, polite, and seemed sincerely concerned about getting our car repaired correctly and back to us in short order. Great job all!
Did a great job of informing me in the status of my car by email. The service agent was terrific from when I first left my vehicle to the day I picked it up. Even waited for me a little after six to make sure I was happy with the job done.
Paulene was absolutely wonderful! Im always nervous about car stuff cuz i know nothing about cars. Whenever i had a question she explained it very well to me and never made me feel like an idiot for it (ive experienced that at other places before). Im so happy with the work she and her team put in. It was super easy for me!
Excellent work done. Only concern was how long the initial estimate took and concern over quality due to not having quick replies. Once we contacted USAA, contact greatly improved and we are extremely satisfied with everything.
The service was fast, efficient, and courteous!
We will recommend your services to our friends.
Fine customer service coordination between USAA and Service King! They took excellent care of my vehicle repairs and my needs. My appreciation.
pauline at 2317 pat booker rd. was very kind and nice. She took the time to consider the customer need.
Pauline was exceptional! She was pleasant, knowledgeable without fault of details to parts, my insurance and the rental that may needed.
The staff were so professional they exceeded their own time line, returning my SUV in one day better than before, because they even took the time to wash it.
I'm so glad USAA referred me.
I would recommend this company, but truly this location. Whenever asked of a company that makes you feel not just another customer, because they value you and their reputation.
Thank you to all sincerely
This Retired Disable American Veteran
Forrest was extremely helpful and provided quality customer service.
Service king was always kind and courteous and they made my car look brand new
Fast, professional excellent service.
Excellent Service Adviser and a dutiful notifying, Excellent attention to necessary repairs with a job well done
Great job!! Great service!!
Everyone was awesome and my car looks great! I will use Service King for all my auto body needs in the future! I really appreciate the amazing customer service.
You can't. It's already over with. Just let it go.
I really appreciated being kept updated via text messages and telephone calls. Everyone was very positive that I interacted with. My car looks beautiful and I am a very satisfied customer. I will definitely recommend you to anyone needing your services!
Pauline was attentive to our needs and listen to our concerns...she is awesome!!!!
Repair was on time. Agent was great.
Very professional. Pauline was outstanding. Truck looked brand new after the repairs
Excellent work. Exceeded expectations.
Very prompt and courteous. Thank you for the great work!
My car was awesome.... All repairs were completed ahead of schedule, and I am completely satisfied with Service King. Forrest was awesome.
I believe the work was good. However, I purposely left change in my middle console to see if the techs could be trusted. The change was gone.
Pauline was amazing. She helped me through the whole process and took excellent care of me and my car. She is a perfect choice for your company. Amazing customer service.
good service but only my car seats were dirty
Ralph DeLuna was my service advisor and he took great care of me and my vehicle. He went above and beyond to make sure everything was done correctly and to make sure that I was informed of what was going on throughout the entire process. Ralph was great to work with and I would definitely return to Service King (if I was in another accident) and have Ralph handle my account without hesitation. The work done on my car was excellent also. It looked better after the accident then when I first bought it. Excellent job by he whole team!!!
The service and repairs on my 2011 Mercedes were beyond anything I had expected. The staff were professional and kept me informed of all the updates on service that was being done! I am completely satisfied with your service! Thank you!! Linwood & Elizabeth Scott
The quality of the repair was excellent. Even washed the car after the job was done. It took a tiny bit longer than expected, but was not a big deal since we had a rental car. Would recommend Service King to friends & family.
You all did a very good job!!
Great job, totally satisfied.
Terrible service by Ray and quality of work well beneath my expectations!
Forrest was very sweet, but my air conditioner doesn't work. Please call me back asap. ****-****-xxxx
Ray Ruiz was excellent to work with, both times. You've got an excellent employee and he should be rewarded and applauded for his efforts.
Vehicle Make : Mitsubishi
After forking out 647, I got my car back, and the change from my center console was missing... I mean, you could've put it on the receipt, at the least.
Ray kept me informed of progress.
They did an awesome job with my car. Super excited.
Vehicle Make : Mitsubishi
I really loved the service i received in there, the employees were really nice, plus they did an awesome job with my car.
Great job. Repair was a lot faster than I anticipated.
I think that service was done in a timely manner. I was kept informed as to what was going on. I especially liked the written breakdown packet that was given at the time of pick up. Everyone that I had come into contact with, whether it was in person or by phone was very friendly, and very professional. I thank you for your service, and by the way, I would definitely recommend your service if ever need be!
Excellent customer service and work.Heidi S
I liked getting updates about my Car's status!
Simply outstanding! Thank you!
The prompt, professional, & attentive service from initial apprasial thru to delivery of my vehicle was outstanding. This commendable level of customer service is, in conjunction with the workmanship, why I will choose this location for any future auto body service jobs.
From the start to end, outstanding award winning service. Every person encountered was professional. I was extremely please with the service I received!
Very happy with the work done on my vehicles. Great job and didn't take long for them to finish. Thank you.
Very happy with the service and how fast the work was done. Thank you!
Forrest provided excellent customer service. The repair work outstanding and done in 24 hrs.
The advisor was professional and kept me informed at all times... Answered all questions when I had them..
Appreciate the quickness in which my car was repaired and the periodic updates!
Kenneth was amazing, he was friendly kind and most of all informative!! He kep us posted & made sure we were happy with the work done.
Very helpful and friendly. Good coffee, overall cleaning was lacking especially bathroom had no soap and the garbage needed emptying. They did an excellent job on the repair of my car.
Kenneth was very professional and did more than was required. Service King was excellent in taking care of my Honda.
Awesome customer service. Always gave an update on the status of my repair.
I was completely satisfied with the repairs done on my car but I was unsatisfied with the inside of my car afterwards. There were dirty smudges on the rug/hard surface on the driver side. There was also paint dust on the back seat, to include the rug/hard surface on the floor & door. I understand that Service King does not detail cars but I expected a better experience when it came to the experience as a whole. On a positive note, the Service King representative Forest rendered EXCEPTIONAL customer service, and because of that I would return (if need be) as well as suggest Service King to a friend.
The team was amazing 100% of the time. Kennith contacted me at least 3 times a week to keep me updated with the progress of my truck. He answered all questions and concerns I had. He help make this experience as painless as possible. I would do business with service king again and again!!!
Kenneth was very professional and went above and beyond to make sure everything was taken care of the right way..
Thanks for the daily call to keep me updated on my truck.
Service rep, Kenneth, was great and helpful. Kept me informed of the vehicle's status. Vehicle was ready a day sooner than anticipated. Great experience
Car looks good, great customer service
Fast check in...friendly kept me up-dated on where the service depth was on my car
Forrest was great to work with, he was always in contact with me, giving me updates on the progress of my car. The finished work was top quality also.
Thank you for the great and fast service!!!
Excellent job. Speedy turn around time. Extremely friendly staff. Would recommend to anyone.
They all did a alsome job on the truck thank you all once again. The paint job looks great thanks Bert.
I was impressed with the quality of service that was given to me. Forrest did everything to assist me despite the difficulties I was having with the 3rd party's insurance. I am so grateful for his empathy and patience. I will definitely recommend your center to my family/friends. Y'all rock!
Awesome work on my car and great service!! Thanks a lot!!
Excellent service. Professional and honest staff. Took care of my wife and family even while I was traveling on business. Very trustworthy. Meant the world to me.
Thank you guys for your expedience your update and your excellent repair work be blessed thanks again
Great customer service
My car looked great when I got it back and I was surprised that it had been washed and vacuumed.
You had great customer service....that is hard to find. You back up your work. The work appears to be good. You were very helpful with rental car as well. Thank you for washing the car too!
The service was excellent and the people were wonderful.
Ken a true professional. I appreciated the texts I received in keeping me updated with the status of my repairs. Turn around time on the service of my car was incredible. I will certainly keep them for any future repairs. They truly were wonderful to work with. Thank you
The service was top notch! I appreciated the text messages that kept me up to date on the repair. The staff was super friendly.
Forest was very informative and professional as well as Jason. The receptionist was courteous as well. I did not meet the gentleman in the body shop but their work is AWESOME!Thank you so much!!
Very professional, very fast. Awesome!!!!
Exceptional customer service! I was happy to get the frequent updates as to the status of my vehicle. I was very impressed overall and would not hesitate to refer others to Service King. I am very happy with the repairs made to my vehicle!
From my first interaction until delivery of the repaired vehicle, Service King was attentive, responsive, and very professional. Excellent team delivering exceptional service...I have no reservation giving Service King my highest recommendation.
Thank you for the excellent customer service! We felt completely confident you would repair our vehicle with utmost care and in a timely manner. You exceeded our expectations! Extremely grateful to your staff.
I was very pleased Sith both the quality of the work and the communication provided by the staff on the progress of repairs. I will definitively come back should I ever require repair work again. Thanks!
I was very satisfied with the service. They kept me informed of the progress and made entire experience very easy!!!! Thank you so much for the excellent service!!!
Wonderful customer service everyone was so helpful and friendly.
The service was excellent and the completion was finished early. The staff were great and im a satisfied customer.Thank you Service King Job well done..
Always given an update on the progress and my car was ready 4 days earlier than originally told.
Excellent service from beginning to end.
Kenneth Bishop was very professional and informative. He called with updates every other day and made you feel at ease about your status repair. Great job and customer service by Kenneth and team. Highly recommend your company.
I am really happy with the work preformed
Very professional. Job well done.
Since day one, we were treated so nicely. The process was very easy and all were so helpful and friendly. I love the up-to-date emails about the car's status.
Very fast service. Got me in early too.
The people and environment were spectacular. I loved the small town feel of I was important and I was kept informed on the progress. Even though I didn't deal with the same man when I went to pick up, he waved and acknowledged me. My vehicle was completed early and had been washed. I hope IF I ever need a repair shop again, that usaa send me back.
Kenneth did a great job of keeping me informed throughout the entire process. I am very pleased with the repair.
Excellent customer service, friendly and kept me informed of progress on my car repairs.
The staff was courteous and kept me updated throughout the process.Kenneth Baxter took the time to explain unseen damage and the additional parts needed.The repair was perfect and not visible. Upon crawling under the back of the vehicle at home and viewing what could not be seen from the outside, it was evident that pride was taken in the work.
Outstanding service! Kenneth and Eric are top notch...thanks for taking care of me! My car looks awesome!
Great job. Looks good as new.
Awesome work, super quick and hassle-free service!
The car was not vacuumed out, everything they took out of the glove box was left on the seat, and they did not put my Lugnuts back where it should've been.
Very helpful and informative with the status of repair and schedule. Friendly and professional service
The costumer service were awesome, very satisfied with your service
Excellent and speedy job on our car's repairs. Customer service by Ken Bishop was outstanding
My car has an additional 2,342 miles on it from when I dropped it off. My miles to home is only 13.1 miles
Mileage in was 102,178 on 3/23/15
Mileage out is 104,520 minus 13.1 drive home
Why is there an additional 2,329 miles on my car?
Everyone was very nice and helpful
Kenneth at Pat Booker location wad extremely helpful. He answered all my questions about my repairs.
Poor communication. Inefficient.
Customer service was amazing! Kenneth kept me updated and was extremely friendly! He truly made this experience a great one.
Thank for the quick turn around
Overall great experience. No complaints at all.
You were courteous, kept constant timely communication and very profession in hamdling the repair and delivery. Great job.
Mr Kenneth kept me updated on the status of my car. Loved the service-can't say anything bad.
Great service and they repaired my car faster than expected!
Work was completed as scheduled
I was very pleased with the service that was provided at Service King. Kenneth Bishop kept me informed of the status of my vehicle
throughout the entire time of my repairs.
I really appreciate your help
Very good at keeping a customer informed.
Kenneth was very professional and did a great job
Vehicle Make : Mitsubishi
Thanks, I had great service that was quick and painless!
Everyone was great. They were informative. Updates via text was good customer service.
Great service and everyone made you feel like you were there only customer
Great service. Keep me well informed about the status.
Kenneth was awesome and made this process painless. Thank you for making my life way easier!
Vehicle Make : Volkswagen
My service advisor recommended we contact our insurance company to negotiate our deductible due to the type of accident. Great advice we never would of thought of and he saved us 250.00. Thank you
Service was prompt and professional. Employees were as well, not to mention very courteous. My vehicle was completed within the three days as promised with step by step updates as the process went along. If I had to say one word to describe my experience at Service King on Pat Booker Rd Universal City TX, it would be "Outstanding".
Your team was very informative, professional, and timely. The work on my truck is very satisfactory
Service was great the whole team was wonderful kenith did a great job !!!!
Getting your vehicle repaired is never my idea of a good time but this staff made this icky experience bearable! Great guys! Thanks again
Quick, fast, accurate, thoroughly
Vehicle Make : Mitsubishi
They matched the colors perfectly.
You guys did an awesome job with the repairs and we are extremely satisfied customers. We got updates about the process in a timely fashion and everyone was extremely friendly and professional. Great job!!!
They did a great job. The repair was done quickly.
Good experience. Very nice people.
Excellent , very accommodating.. One happy customers, thanks again.
I was very happy that my repair was done in the time that was quoted when I dropped off my car. Everyone there was very nice and professional.
Excellent job thanks for cleaning the whole truck I've been to other places and they just clean the spot they fix really pleased thank you all for the updates and for the quick fix