Our customer service rep Sawyer was fantastic to work with! Car was repaired very quickly too
You were very professional in every aspect of completing the repair of my car. You were quick to establish hey time schedule of when the car would be worked on with a daily update. And you were very punctual and keeping your time schedule. The repair on my car was excellent and I am very pleased Daniel who took care of me also did an excellent job and everything.
Everyone did a good job. Sawyer was great and help getting everything going with the insurance company. I'm satisfied with the outcome.
Very poor coordination of time for repair. We were told 4/12 completion, then 14, then 15, then 17, then 18, then 19 and finally able to pick it up on the 20th. Interior was a mess, seats were filthy. Now seeing where shortcuts were made in repairs. Will strongly recommend to Liberty Mutual to remove this facility as a preferred repair center.
Daniel did a great job explaining the repairs, keeping us updated. He was friendly and professional. The cost for repairs was lower than expected. I hope I don't need their service again but, if I do I will definitely go to them.
Amazing service! Even delivered my truck to the rental place. Couldn't be happier with the repairs!!!
I did not receive a summary of what was being repaired on the vehicle until I came to pick it up. I was also not pleased at being notified by email early in on a Friday that the vehicle was at 50% completion and would need to be picked up on the following Monday and then receiving a call in noon hour that the car was ready to pick up. I could not pick up the car that Friday because I had made plans based off of the initial email communication.
So happy; auto looks great; good time for all the work required.
Wonderful service, extremely kind, considerate, & friendly personnel. Thank you so much. Rating: 10!! MHorn.
Wonderful service people and on time repairs. What's not to like?
Loved being kept informed about the progress of our vehicle repairs. One of the most professional and quality service repair that I have ever encountered. Thank you
My vehicle was repaired expertly. Service King had vehicle ready when they said they would. Returned veh after washing and vacuuming it.
Loved that professionalism and timeliness on getting the work done. Appreciate delivery of my vehicle since I was at work and having the car cleaned inside and out was a nice surprise.
Excellent , friendly and fast! Thank you.
Everyone was so nice and the repair work is awesome!! Thank you so much for making my little BMW beautiful again!
Awesome customer service and quality work, will highly recommend!
Everyone was was very friendly and concerned
Outstanding service and workmanship. I grew up in a garage and body shop business and my Dad was a perfectionist. I know what to look for down to the smallest of details. I check all the out of sight places and even check to make sure no clips were left out. This location has met the scrutiny the previous 3 times and again this time. You will not be disappointed with the Georgetown location.
Courteous. Appreciatively timely execution of reparation.
Alex Jones was awesome. The repair looks great.
Car looks like it rolled off the showroom floor. Much quicker than I anticipated. Made the process as easy as possible.
The entire experience was amazing. The customer service is a ten out of ten. My car was returned to me in excellent condition. I appreciate the enthusiasm of the staff and would recommend Service King located in Georgetown to my friend and family.
The car looks better than new! You guys did a great job!
The car looked wonderful. I loved that it looked brand new. Your retailers did a superb job. Thanks for completing the car as promised. Lois L
Vehicle Make : Volkswagen
Daniel Mathis was a huge help in getting my car repaired. Couldn't have asked for better service. The car looks great thank y'all so much!
I really appreciated the updates about the car. I also appreciate the attention to detail when fixing the car. It looks good as new.
Very good communication through the repair process.
Good daily updates via text. Ashley was thorough and provided great service.
Very pleased with service, repair, and unexpected car wash. Thank you!
Great service. Kind people.
My service rep did an excellent job and I was completely satisfied with the repair. Special thanks to whomever did the painting on the door. Perfect.
Sawyer was great to deal with. Love getting the text messages about the status of my car.
Daniel was great to work with. Car was finished early and beautifully!
Excellent customer service. The whole experience was great, Service Kings and my insurance handled everything and made it all so easy. Thank you
Love the progress txt msgs and updates from Daniel
Pleased with great work in short time
Excellent job and very quick. I'm a loyal customer.
Daniel was great to work with and made sure everything was easy for me.
The office staff was extremely friendly and put me at ease. The communication was the best keeping me informed about the progress. Then at the end I got the truck back looking like a new truck. While that was the goal, the truck looked like it had been cleaned inside and out, the windshield was clean, there was a full tank of gas (I don't remember if I turned it in thar way, and the tires were inflated to specs making it drive like a new truck. The little extra touches made a good job at great job.
Daniel was awesome and the job was finished earlier than the estimate
Ashley went above and beyond to get our vehicle back to use in a timely manner. It looks brand new! I appreciate the attention to detail; specifically the detailing!
They are quick with repairs, also kept me updated on any and concern
Have not had a chance to thoroughly examine the repair yet. Was the front end realigned?
This is the second time in about 12 months that I've needed body work done. Both times I went to Service King and both times had the pleasure of working with Sawyer. He's a great asset to the company. All my experiences with him have been awesome! That's why I came back the second time. Well, that and the guys and gals behind the curtain did a great job fixing up my car. Keep up the great work!
Awesome job, quick turnaround
Ashley was a wonderful service advisor. She communicated progress well and was always extremely pleasant. My husband & son picked up the car today & are very pleased with the repairs & appearance of the vehicle. Thank you!
Not only was the work completely satisfying but I was surprised to see my whole truck had been detailed. Unexpected and exceptional!
Vehicle Make : Volkswagen
Daniel was great all across the board. Couldn't ask for a more helpful employee.
You did more than expected and I appreciate it.
All repairs done on my vehicle look very professional . I'm very pleased with the quality & the way u kept me updated on the repairs . Thank u . I would recommend you .
Sawyer was excellent. He explained the work to be done in easily understandable terms.
Y'all surprised me ,
Real good job , and service , the best
Great communication through the pricess. Fast and efficient
I have had my car repaired at Service King before. They did such a wonderful job you couldn't tell it had ever had any damage. This time - I had the same results. They restored it and it looks like new. The staff were friendly and answered all questions. They sent me text messages to let me know how things were going. The repairs were completed slightly ahead of the estimated time frame given which is always a nice surprise. If I have to have any more repairs.. I will come back. I'll also refer my friends. Wouldn't go anywhere else! Thank you!!!
Daniel was easy to work with and helpful. The workmanship was very good
It took a lot longer than any repair we have have ever experienced. Three weeks is a very long time.
Very please with the job you all did.
Ashley is an amazing professional, so impressed with her high level of customer service!!!
This was the easiest repair I have ever had. The staff was friendly and ensured I was satisfied with the work needed to be done. Thank you for the great customer service!
Everything looks great so far and I thought the communication was great
Everyone works as a team player, top service
I was very disappointed at the beginning with the timeframe. However, my service advisor Alex kept me in the loop. I was happy to see the quality of the repairs and delivery. Everything worked out in the end. I had to be reminded that quality work takes time. I am a home builder and I tell clients that all the time. Should listen to my own preaching. Thank you for the quality repairs and continuous updates.
My experience was great. The staff was very professional and accommodating.
Very efficient, quick turnaround, good communication via phone and text. Thanks
I just wanted to say you guys did a great job on my car. The car looks just like when I took it out of the lot (brand new). You guys were prompt and detailed and kept me informed about what was happing with my car. You guys deserve a 10/10. Thank you very much.
Ashley did a very good job! However it took forever to get my car back and she had to push to have it ready for Christmas travel after being there for 20 days and the insurance company cutting off our rental. And to topic it all off the paint does not even match! I am extremely disappointed with the amount of time wasted and now I will have to push to get them to redo the paint work as we will not be eligible for a rental. This shop came highly recommended for timely repair and great end product from several friends. Just very, very disappointed.
Very timely and professional.
Sawyer was very professional and helpful. He was very accommodating and knowledgeable.
Perfect. Excellent customer service
I appreciated the texts to let me know the status of my vehicle.
It is comforting to know that customer satisfaction is actually alive and well with your services. I've had lots of car fix experiances in my 60 years, none compare.
Keep up the great attitudes and work ethic.
Great service and communication
Excellent work and follow up! Daniel and Ashley and Veronica were all exceptional and answered every question I had. Thanks y'all!
Fabulous and prompt service. Regular updates and extremely knowledgeable and curtious service made this experience painless. Thank u service keep. I had no worries. Highly recommend your business.
Text messages kept me posted as to schedule. Alec polite and helpful.
Receptionist friendly and efficient. Car looks great!!
Prompt attention to our concerns. Daniel helped resolve a problem with the insurance payment so there were no charges we had to cover. We are always satisfied with your excellent service and always come to you for any repair needs
The entire process was seamless. Thanks for taking such great care of my car.
Very good communication and car looks great!
Thanks for a job well done!
Service King went beyond what I expected. The 2006 Chrysler was sparkling clean and polished ALL OVER!!!
I really appreciated how they kept me informed about the progress of my repair. I also appreciated that it was completed in a timely manner. My car was clean and shiny. Thank you.
They took the stress out of having my car in for repairs. Received many updates throughout the process on the status of the repairs. Will definitely recommend Service King when ever asked!
one slight hiccup. There were weather stripping pieces in out trunk and we weren't sure if something was missed.. otherwise quite satisfied
Great communication - ready early and they vacuumed out the interior!
Service King was recommended by one of my friends, Terry Agnes. All services were fine, especially the way they gave me updates on the progress.
I will recommend Service King to my friends.
Great service from start to finish!! Would recommend!!
Beginning with the initial visit, Mr. Stowers was very professional and complete in explaining what I was to expect from Service King. The most important part of customer service that was extremely appreciated was that I was continually updated on the progress of my vehicle. Thank you kindly.
Alex double and triple checked everything was perfect on my van prior to having me pick it up since he knew I was going out of town the next day with a van load of kids and he wanted us to be safe. Great job!
The outcome of the service was outstanding, but the repair took more than twice as long as estimated. I was very frustrated with the situation.
The staff was awesome and the work was perfect. I will always use and recommend Service King.
Couldn't be more pleased with the results, customer service, and. Immunization throughout the process
Vehicle Make : Volkswagen
Sawyer Stowers was amazing throughout the whole process! I didn't have to stress or worry about anything! When I picked up my car today it looked brand new, and runs like a dream again! Thanks guys!
Alex was awesome! He kept me notified of the work done every week. He was always courteous, professional and made the whole process less worrisome! Thanks for everything Alex!!!
Sawyer was great to work with again! He kept me updated during the entire repair!
Great customer service Sayer Stowers made the experience better than it would have been otherwise. I JD to come back in a second time for a door adjustment but he facilitated it and got me in and out in ten minutes.
Good work and nice clean car
Great customer service and keeping me informed about the progress. Very nice job and completed before schedule. Thanks.
I noticed that the pin stripes are bubbled up under the clear coat. There is also a big noticeable difference in the paint between the back door and the rear quarter panel.
My service writer, Alex, was professional and attentive to detail.
Appreciate the updates and how the team handled everything. Just got my truck back and everything seems to be great. Thanks
Customer service was excellent!
Very fine service from Alex
Daniel did great handling my accident and everything that all intels with the repair of my vehicle and I'll be sure to watch out for unicorns from now on:). I'll be taking my vechiles to you guys from now such in a case if I ever need to. JOB VERY WELL DONE : )
Great service. Thx for keeping customers informed with texts...
Keep up the great work! Gale
Great Job! HUGE Thanks! ????????
They were very courteous and quick. My car came back looking like brand new. They even went above and beyond expectations by helping me get my car home.
Daniel oversees the process to be sure the results are perfect. The wait was worth the results. Thank you
Vehicle Make : Volkswagen
I appreciated the updates and attention to detail.The team at the Georgetown Service King returned my Ram to me in showroom condition.If and when any friend or family member ask where I had the Ram repaired I will recommend Service King.
A well deserved thanks to Sawyer Stowers and the expert repair team at Georgetown Service King.
Vehicle Make : Mini Cooper
We were completely satisfied. The car looks great. It was a pleasure working with Danlel. You made it all easy and seamless.
Rena Atherton was very informative and kept me updated throughout the entire process. She is the best at what she does and I'm grateful she was my service advisor.
Daniel Mathis was the epitome of customer service! He kept me well informed and went above and beyond to make sure my experience was incredible! I won't go anywhere else in the future.
Excellent work and communications throughout the procrss
Great customer service! I wish the turn around would have been a bit faster. I was told it would take longer to pick up because the **** machine was broken and it backed them up a few days.
Rena at Service King Georgetown WAS AWESOME!!!! Perfectly happy extremely PLEASED!!
Service King had some unusual onetime issues with a compressor which slowed down the repair. The service representative was great however.
Vehicle Make : Mitsubishi
The car looks great.
Car came back very clean. They washed exterior. I didn't have a front license plate holder when dropped off and had it zipped tied. They order me a new holder and when I can to pick up they asked if I wanted to have installed and did it right away. I love updates that I got via text during the process and the fact I could drop off my rental car from enterprise and enterprise took care of picking up car.
Picked up today earlier than expected. So far, things look great.
Vehicle Make : Mini Cooper
To keep in touch with your customer more often
I felt the minute I walked thru the door, Alex made me aware he used to work for Geico, which was the other persons ins. So automatically it made me very uneasy with knowing I was going to get the best possible service. So, fyi... Keep information such as this to yourself.
Very pleasant to deal with, communicative about the process(more than I've ever experienced anywhere else) and a wonderful job with my car. I absolutely love service King!
David Bennett in Georgetown was an excellent customer service rep.
Better paint booth @ Georgetown facility. Delayed delivery over a week.
A couple issues that had been addressed in the initial meeting/analysis that were promised to be fixed are untouched. I was too excited to get my vehicle back I failed to exam the truck properly and overlooked scratches and dents that were left untouched.
I was kept up to date on the progress through out the process. Stopped by and they were happy to retrieve my umbrella from my car. The car looks wonderful
The car looks brand new. You can tell how much care was put into the job. I was well informed throughout the process. You guys are true professionals. Thanks for everything!
Daniel Mathis and Rena did a great job of making sure that I had everything done and did the job in a very reasonable amount of time considering how damaged the vehicle was. I'm very satisfied with the end product and their customer service was outstanding!!! Thank you again.
Daniel was great to work with
Sawyer did an excellent job in keeping me informed on the status of my Fiat and contacted me immediately when it was finished. It was nice working with him.
Thank u for your friendly service.Karen Stafford
Excellent service from beginning to end!! Sawyer was just really on the ****. Appreciated the cute email from my car confirming when he was coming home. Great sales technique! Super great service and quick service, and great job on repair. Thanks, Ann Bradley
Very pleased. Sawyer (service adviser) had been very helpful and kept me informed throughout the process and delivered better than promised. Finish was better than I expected and surprised to get my vehicle back detailed and cleaned.????
My Rep made all the difference
Excellent work. Rena is great. I would recommend service King.i was kept informed on a regular basis.
I am completely satisfied with the work you did to repair my car. Rena was a FABULOUS agent and I thoroughly enjoyed working with her. She was pleasant and friendly, and bent over backwards to be helpful. GREAT JOB!!!
Very satisfied. Great job
We loved the text messaging!
Great team and staff. I really appreciate everything they did for me!!!
There was a black smudge on the passenger
Door that we thought you were going to remove which you missed. Other than that everything was
Parts been missing and found additional damages caused during the 4 week repair. Also repair was not finished
Very friendly and responsive group.
Everyone was very friendly and professional in their efforts. The regular texts I received kept me informed about my vehicle progress. Much thanks to all.
I really appreciate the close contact and frequent updates from Daniel my service representative.
The service is outstanding. The rep was friendl, polite and cared about my car and made sure I would be 100% satisfied. My car looked brand new!
The personal call as well as the text updates.
Sawyer and the folks at Service King Georgetown were great! Very friendly, kept me up to date and answered all my questions. Thanks so much, my car looks great!
Daniel went above and beyond!
Stop working with Enterprise they ****! Service King was great and Sawyer was awesome, very professional!
Mazda looks great following your repair service, and thanks for cleaning it up so thoroughly. And thanks for keeping me apprised of the progress.
The service person was excellent.
Vehicle Make : Volkswagen
Rena took the best care of me, couldn't have asked for a better experience!
Car looks great! I just need to drive it some more to make sure no wind noise and everything is on point!
Absolutely superb service! Nothing but compliments from customer service through the repair. Well done Service King Team!!
They did a great job and delivered it early than expected.
Not very well coordinated. Insurance and rental car and serice King need to get on the same page. It cost me ****.5 days of work dealing with this. The repair work was fine though.
Great interaction, speed of service was amazing!
Rene was kind, patient, kept me informed each step and my car was finished earlier than promised! It looks like new again, thank you
I had a very good experience. I would highly recommend. Thanks for taking such good care of my car.
Set expectations and met them which is rare these days
Vehicle Make : Volkswagen
Rena was very professional and helpful through the whole process. She even called from her personal cell phone when a power outage prevented her calling from the office phone. Highly recommend Service King.
Needed to be kept more in the loop with things going on.
Daniel and the team did an excellent job. Superb customer communication on status. Appreciate everything they have done.
This was a great experience. My car was fixed very quickly, and got a rental car while the car was getting fixed. Receiving periodic updates was very convenient. The whole process was seamless.
Very helpful. Tried very hard to meet my schedule.
Transmission light on 6 hours after getting it back
Kept me informed during the entire process. No surprises.
Great people! Daniel was such good help and he explain in detail everything from the beginning to be end! My car looks amazing !
All the personnel were friendly and helpful, the rental car experience went smoothly, and my car came back perfectly repaired and completely clean. Could not have asked for more!
Nice job done quickly. Thank you.
Our first Cadillac and it looks incredible! Sawyer and the group in Georgtown did an incredible job and delivered the car to me because it would have been late at night before it was possible to get there. Awesome service!
Rena was a blessing to work with. Her communication
Was incredible!!! My car ended up taking longer than
Expected and it was down to the wire, as I needed
It to go on a trip that had already been planned.
The team at service king hussled and go my car done
So I could go on my vacation.
Thank you Rena for putting up with my urgency needs!!!!
Excellent experience. Very friendly and competent staff.
Vehicle Make : Mitsubishi
I've got a wonderful job done in my car. Thank you'll so much.
Great service and they even handed me my truck back clean! Nice!
Your default auto-text message updates are confusing. Worker kept me well informed with accurate info but auto messages stated my car wouldn't be ready for another week.
I loved the text updates and Rena was amazing
Service was prompt and the repairs were perfect, like it never happened
The repairs were done in a timely manner and were completely satisfactory.
Sawyer is top-notch. The car looks great and was ready a week early.
Sawyer did a great job for me!
It took much longer than expected. We switched from Caliber to you because they had estimated a long time and you hadn't.
The quality of repair was great. The length of time beyond the original completion date was my complaint.
Rena kept me updated throughout the repair of my vehicle. Whether it was waiting on parts, paint, reassembly and paint I knew exactly what stage of repairs it was in!
Vehicle Make : Volkswagen
I am completely happy with the service I received. My car was repaired to perfect pre-accident condition, as I was told it would be. And it was done 4 days earlier than promised.
Rena Atherton did an outstanding job in handling my claim and repair. Her follow-ups were timely, complete and very helpful. Best agent work I have experienced in several similar situations. She exceeded my expectations. It was especially helpful to be able to turn in my rental car at your facility instead of having to take it back to Enterprise.