Great experience and I will use if needed in the future!
High quality service and great updates to keep us informed
Needed my car sooner than scheduled & they meet my need.
Terry kept me informed and up to date on every stage of my car repair! He did a great job and even worked with my insurance to get my rental extended when the delivery date was extended.
I'm completely satisfied with service king in their employees, lease it was very helpful and courteous and kept me updated thank you very much I will be there for you to everyone I know thanks Bill
Lisa was great and the car was perfect!
Excellent communications during the repair process. Very friendly and thorough updates by my service advisor, Lisa Sullivan. I am a satisfied repeat customer who would refer Service King to anyone anytime. tr
The service I received was excellent and your person ell also was excellent especially a lady named Lisa. Thank you
Very well executed service plan.
Quick, friendly and the text updates were great
Lisa was amazing. She was quick to respond to any questions and very knowledgeable. Lisa went above and beyond to help my family by personally dropping our car off at our house.
Excellent customer service!
You guys did an awesome job! Thank you
Appreciate how I was treated like a friend when dropping off and picking up the vehicle. I prefer that better than see through professional courtesy. The finished product looks better than it did before the accident and I was pleasantly surprised that my entire vehicle was cleaned. Thank you.
Terry and the people at the service king did an outstanding job customer service wise as well as getting my car back on the road in pristine condition!!
I'd recommend them to family and friends!
Very polite and very courteous. Lisa Sullivan was very polite and helpful. She kept me up to date with everything regarding the repairs to my vehicle. Thank you so much for your great work in the shop, and the polite friendly and helpful employees in the office. Hope I do not ever have damage to my vehicle again, but if I do, I will for sure bring it to Lisa and the team at Service King.
My vehicle looks fantastic. The craftsmanship of the employees who worked on it is great. They are artists in their own right.
Great working with service king. They made the process simple and easy. Plus they got my vehicle repaired quick so I was not out a truck for very long.
Service King is by far one of the most Professional auto body repair facilities I've felt with in 20 years. Their custom care coupled with quality of work make them them the best choice.
great job done on my Chrysler. Everyone was so pleasant. I really appreciate the email updates letting me know the progress of repair. thanks again!!!!
Vehicle was ready one week earlier than originally promised. Great service. I was kept informed thru the entire claims process.
Loved that it was done early!
Finished sooner than expected
Excellent customer service from Terry and excellent repair on truck. Thank you!
Vehicle Make : Volkswagen
TERRI IS EXCELLENT
Everyone was kind friendly and professional! Very satisfied with the work done on my car! Thank you!
I thought they were very professional and efficient. They were quick and the job was done well. Thank you Lisa for getting it done in such a timely manner.
Great customer service from Don from vehicle drop off to picking up our car. The updates via text and phone calls as well.
Outstanding customer service and communication throughout the progress of the work.
The team at Thunderbird in Peoria Az made an excellent job!!
Great job and very friendly I will recommend Service king in the future
It was an A+ service with SK. The vehicle was delivery one day ahead of the schedule. Although it took almost two months to finish, SK always kept the repair status up-to-date through a text message and SK website. Ms.Lisa was so helpful, knowledge, friendly, and professional, when questions and concerns arise regarding the repair. I was able to observe the repair from start to finish. The facility is very well maintain, clean and neat.I would recommend SK to those who seeks a quality repair shop. My overall experience with SK was completely satisfied and glad I chose SK.Thank you SK team for a job well done!
Did extra work beyond repairs. Kept me informed.
Finished ahead of schedule. Looks great. Thank you!
Terry made my life much easier by making sure my repair came in ahead of schedule, to accommodate my travel plans. Also, picking up and returning my Enterprise rental car at Service King.
Was great to have text communication updates, car rental service convenience. Services to car great. Car detailing much appreciated. Live signs in lobby...it is very distressing to NEED THOSE AUTO SERVICES and recover from trauma involved. Thanks for all assistance in this matter.????
Lisa did a great job of communicating with me. The job was also done one week early than promised! The pricing was also right on target with estimated amounts. Thank you Dale C
Vehicle Make : Mini Cooper
The whole team was great. Having been there months before, they remembered me and especially my 300 . Lisa was especially attentive, and concerned for my mini Cooper treating me as if I was the only Customer. Start to finish always communicated with me and Amica. I pray not to come back which means I was in an accident, but if I do, it'll be Service King to the rescue. And 3 cheers for the bearded man!
Amazing service, prompt repair and far exceeded my expectations.
Thank you Service King!
Vehicle Make : Mini Cooper
They did great
Everything went exceptionally smoothly except the fact it took an hour to receive my car when I got there after everything was taken care of. Other than that all the work was phenomenal.
Very very friendly. Took care of is like we were family. Fast service with a smile
My car looks fabulous thank you
Din did an outstanding job with my case
The work on my Sonic seems to be excellent. Don was great to work with. He was professional and friendly. His frequent updates kept me current on the progress. And the job was done early. I will definitely suggest Service King to anyone needing auto collision work. Thank you.
My experience was very pleasant and professional. I still need to check with Terrance about the scratching noise, but at this point I am pleased. They even took care of returning my rental car... that's a huge relief.
Lisa represents service kings well. Received car before Estimated time and that was a huge plus. Work looks A. Thank you Casey L
Loved the care they took with my car. It looks great .
YES I was very happy with the work you have done on my car. Thank you very much.
An excellent job on the car, and everyone I delt with was professional and and very pleasant. And I received my car sooner than expected!
Don was great. Service was done faster than expected. Wonderful workmanship.
Great job with the repair! I couldn't even tell my car was hit but on top off that the staff was very helpful and let me know of every update!
Lisa did an amazing job of keeping me apprised of the repair process. She provided me with constant feedback regarding the status of my vehicle and even went the extra mile to pick me up to retrieve my Jeep when it was completed!!
Appreciate the awesome service. The car looks great, was on time, and you kept me informed the entire time.
From the moment I walked in I felt that my vehicle was in good hands. Everything was smooth and I was always updated on the progress of the repair work. The text messages were clear and concise and I was never in the dark about anything. Even getting a rental from Enterprise was a very smooth process. When my car was ready for pickup, it was nice that I could leave the rental at Service King. My car repairs were perfect and my car was spotless. I'm very impressed with Service King.
From start to finish service king were very professional prompt, and the repairs on my sorento pleased me beyond my expectations. Job well done.
Great communication. Car looks nice.
Lisa is Amazing!!!
She is so nice, professional, knowledgeable and completely on top of everything. She carefully explained the estimate to me and told me the cost could go up depending on what they find once they actually get into the repair. She communicated with me and kept me informed through out the entire process. There were no surprises.
The car looks great!!
I am very pleased and will definitely recommend your collision company and especially Lisa to my friends and family!!!
The bumper on my car looks great, better than I expected. Thank you! Also I really appreciated all of the updates about when my car would be ready.
Very professional and friendly. Thank you all.
Noticed after we left there is a chip in the windshield
Don was very professional and kept me informed thruout the process
Very professional and work was done to a high standard.
The whole process is very organized !
Great place to do business with.
Very friendly staff. Kept me up to date on what was happening with my vehicle during repair.
We appreciate the team's courtesy and Terry's assostance and help. We received our finished Chevy Silverado a week ahead of schedule and the work was excellent.
Was repaired faster than originally estimated. Thanks.
Thank You so much. Marry Christmas!.
You will be on top of my list to recommend you to all off my friends.
The service and the person that took care of us was very kind and very professional, I would recommend your shop to a friend and family member have a merry Christmas
Great service and great communication.
Your staff was absolutely wonderful to deal with, very professional, fast,and efficient. Thank you
Excellent communication and worked extremely well with my crazy schedule. Lisa was the best!
The workmanship appears to be fine however, our vehicle has a very strong chemical odor on the interior...much like a solvent. I was also very displeased with the amount of dust within the trunk, which I am assuming is from the sanding process. Last but certainly not least, I am not pleased with the overall level of cleanliness of the vehicle. The car was very clean when it was dropped off, and I would have appreciated it being returned in the same condition.
I like how you keep customers informed step by step. Thank You.
Terry Feeney is the most wonderful agent to work with and kept us informed throughout the process. In addition, he was most pleasant to work with.
Great communication and service
Lisa was so helpful and my car looks great, thank you!!
Through such a traumatic time your company was very efficient and very professional and friendly. Thank you for that
The service I received was great! They matched the paint to a brand new Prius 2016. They knew me by name and kept me updated on the progress of my car. I am more than sastisfied with the work from this shop, absolutely amazing.
Outstanding communication, early completion, seamless work with rental. Best of an unfortunate situation. Thanks!
Terry was outstanding. His follow up helped us feel confident that our vehicle was in good hands.
The service over all was great. However the thing that bothered me was the receptionist. She seemed a little cold. Her attitude could be a little more friendly.
Had the best experience with our service !
There is paint overspray on my windshield. Quite a bit of it.
Love the daily updates by text
Receiving continual text updates from Lisa made a huge difference. Very friendly and always was available to answer any questions we had.
The experience I had with Service King was superior. The members of your staff were professional, courteous, and knowledgeable. I was kept in the loop as to the status of my car's repairs, both by phone and text. What a terrific company you have! Everyone bent over backwards to be helpful and accommodating. Thank you!
Very pleasant employees and loved that I was able to show up to one place to have the car repaired and get a rental.
Nice job on paint job and they made the job look even better by washing the car ????????
Good job done in a timely fashion.
Job well done. Great service.
Great service! Great people!
My experience with service king was 100 percent SATISFACTION
The car seems to be as good as new.
Loved the communication (email and phone calls).
You guys should make shirts that you give to your customers, that say i got fixed at Service King.lol
I had a wonderful experience with service king. I love how they kept me well informed about my vehicle every step of the way. Everyone is super friendly.
My wife and I are very disappointed to find that Michael King, our service representative, who was and has been extremely professional, courteous, helpful, diligent, informative, and made our previous two vehicle repairs a great experience at Service King, is no longer working for Service King. My wife was expecting him to hand over the keys to her minivan. That would have completed an already awesome experience. It's a shame to have lost such a great employee.
Kenny was Awesome every happy with my experience.
Will recommend this Service King Collision Center.
Very happy customer thank you very mmuch
You kept us informed about everything that was going on. You did a wonderful job on the truck.
Front desk was friendly and welcoming. Mike King was efficient and professional. Great, speedy service!
The car looks brand new and I appreciated that the car was completed early!
The team did a nice job on my car. Very satisfied with the quality of the work.
Great people and great service only thing I can say is tires should not be replaced one at a time they should always be replaced in pairs. If the insurance company won't replace it which I think is a little wild it should at least be offered to the owner of the car if they want to pay for the second so the tires on both sides have matching tread. Overall not a bad experience
I received the best customer service ever from Service King and I am very impressed with them.
Car looks great and done 7 days early
Vehicle Make : Volkswagen
Car looks great. I was kept informed of the status the whole way. Good customer service. Appreciate it. Thanks!
Very professional and got right down to working on my car really like that
The whole process took way too long. Our gas tank was left at empty, but came in with more than ****/3 of a tank. We were charged a deductible for the repairs and it was a no fault accident. Any other facility would have worked this fee into the work to be done! We will inspect the work closely and return it somewhere else to have repairs finished if needed.
You did a great job communicating with me on every step of the process. Everybody was very friendly.
Great service will be using them in the future for sure.
Good work, quickly done and you kept me informed. Thanks.
Terry was great and jet me informed
Everything on the body work was excellent!
It was wonderful having updates on my iPhone as repairs were being made. They were wonderful helping me during this process!
Everything went smoothly, like clockwork. Everyone was friendly and helpful, my car looks great. My car was cleaned inside, and looks awesome. I would reccomend them.
The repair process was about a week quicker than originally estimated. Was onformed along the way of progress. Very professional.
The frequent updates were fantastic. The car turned out great! Thank you!
Touch ups where done with paint that was far from a color match. Seems like repairs were done on the cheap to apease car wash reps rather than repaired to pre damage condition.
The name is apt....definitely with the emphasis on "service". You own it!!! Karl A.Carter 8/17/2016
Communication was phenomenal. There were no surprises. All questions readily and fully answered. First time experience with Service King and it was a very good one. Highly recommend them.
I was very impressed with there customer service. Very nice people and we'll organized. I like the text update that they do. I was very impressed and very happy with all of there hard work. A very special thanks to Michael he was on top of everything.
Repair was perfect... Even replaced the scratched tire... Mike.. My service guy is for real... Awesome...
Vehicle Make : Volkswagen
Great job and a great experience thank you
did not het the vehicle back when promised. it was delayed twice. very disappointed.
I am completely satisfied with your service except for the release time of the vehicle which is kind of delayed ! Job well done????
Quick repair, a/c runs even cooler than prior, vehicle cleaned immaculately and polished. Impressive.
Michael King was the absolute best. He kept me informed throughout the entire repair process. Service king needs more employees like him. Recommend to all.
Terrance and your team kept us in the loop as to the progress and completion. Thank you so much for being so thorough and frirndly during this stressful time.
Service King has one of the strongest customer service programs I have ever seen. I was in constant awareness about my cars progress through texts and phone calls. Front office Michaela was outstanding as was Mike King. Very satisfied with car results and Service King!
Kept us informed of progress. Delivered finished car back to us which was appreciated
My truck came out awesome and in about half the time I was originally told. Don was amazing at making sure I knew what was going on with the repair.
Don was a great help throughout the repair process. Very happy with the repairs.
Thoroughly satisfied customer!
Staff was very friendly...work completed before expected ..texted updates were appreciated..bumper and fender look awesome..only concern was tint on the drivers side window has been scratched..thank you.
Exceeded expectations in just how "brand new" it appears! Thank you!
Accurate and timely estimates, professional excellent service, and follow up on customer satisfaction make service King tops in their field.
Great service! Will highly recommend to others.
Vehicle Make : Oldsmobile
I don't care to have anybody call on me. I asked a spot that was missed in painting part of the damaged area. It required a touch up paint as it was a small spot where maybe a support clip had been placed, but it was down to bare metal. I appreciate the car being washed before returning it to me though as was told not to do that part for a month.
Thank you for all the updates and finishing it so early! And it made my whole day how clean my car was as well. Thank you!!!!
So impressed with the consistent communication I received on the status of my vehicle! The friendliness of Don was impeccable!
The only complaint I have is my car interior is light beige and the techs that work on my vehicle left my front car mat dirty. My door edges and interior doors were also dirty. When i've had work done at my old dealership they alway made sure Not to dirty my floor mats and interior of my car.
Very thankful with the professionalism and understanding service given by Don Hanson and the receptionist specialist at Service King Thunderbird location.
My comment is to have same service at all your locations for future recommendations if anybody might not be able to have service at Service King Thunderbird location.
My recommendation will firstly be Service King Thunderbird.
Excellent service. Kept informed and job was completed on estimated date.
Mike is really great, updating the customer on the work being done is a very good policy.
Top notch customer service by everyone. Work was completed on time and looks great! Terry did a great job eplaining the process. Thank you!
Love the text updates and phone calls.
Did not completely refill coolant which made my car stall.
I was thrilled that my 2015 Nissan Rogue looks AMAZING after the major boo boo I gave her after backing into a fire hydrant. The work took less than expected and my baby is clean and back home for us to enjoy. Will defiantly recommend Service King to anyone who needs repairs.
There is still vibration and noise on acceleration. Something is wrong. Did not act this way before impact.
The best experience I have had with any automobile service.
Mike provided excellent customer service and he's communication skills are outstanding.
I can't tell the car was hit. That's a compliment because I spent 15 years working accidents as part of a major police departments accident reconstruction came I can't tell the car was hit. That's a compliment because I spent 15 years working accidents as part of a major police departments accident reconstruction team . there is evidence of the repair but you can't tell that was repaired. The fit the color match the workmanship all exceptional
Very professional service. Appreciate communication throughout process.
Not my first experience with Service King. Absolutely love your company and friendly, helpful staff. I will recommend you, as I have done many times, to everyone. Thank you for showing me how much you want my business.
I was extremely pleased with the customer service I recieved from the moment i walked in the door. The staff was both friendly and professional throughout the process. My vehicle was repaired in a timely manner, and I am completely satisfied with the work they did.
Good job and I was notified of the progress in a timely manner
Vehicle Make : Volkswagen
Service King was accurate with their estimate time line and the job was done exceptionally well. The finished look was great! Thank you.
Liked the text updates. Car looks great. Everything was explained well.
The amount of communication was perfect. I loved the daily text updates. It was a relief to not have to worry about what was going on.
Very good job on my car and thank you for keeping me posted on your progress during the repair of my car.
Vehicle Make : Mitsubishi
Very easy and convenient. Terry was courteous and professional and the whole process went smoothly.
Very well communicated excellent work
Love the communication on my repairs and getting my deductible waived.
This was a painless very nice experience aside from the accident. The daily updates were helpful. The lady at the front desk who told me about retuning the rental car there saved me time. All employees were very pleasant. Mike King was great to have as a service advisor.
I'm happy you were able to match the paint and were quick and kept me informed me on the progress
Very attentive to our questions, and even more than happy with the work and timely manner of completion.
I am completely satisfied based on what I have seen. I did not yet do things like operate the damaged door or window so the complete satisfaction rating is based only on sight not on function.
From ****-10 **** being lowest (10)
Service king went above and beyond and then some. I will ONLY use Service Kong from now on.
Done quickly and. A good job.
Great communication about the delays
Nice people & they did a great job.
Vehicle Make : Volkswagen
It would have be nice to know I still had a deductable owed at the time of pick up.
Excellent work. Thanks for the great communication and care
Mike King was great. Process was seamless. Felt like I was part of the family.
The communication was awesome.
Mike was great!!! He was answered all my questions and was very professional. I would recommend all my family and friends to Service King.
My car looks great, very happy!
My car looks fantastic!! Don was great about keeping in touch with me.
Thank you for the updates. We were pleased that our car was ready ahead of time.