Friendly, helpful service. Thank you.
Service King kept me updated ever few days on the progress of my car, and this was good information to know from a planning standpoint. Overall service from check-in to meeting with my advisor was excellent. I will 100% recommend Service King to friends and family.
I was amazed at how friendly everybody was. Rick is extremely nice and kept me well informed and up to date with all that was going on. They did an excellent job with the repair as well. My car looks brand new. I will definitely return and will refer Service King to all my friends and family. Job well done guys!
Tyler was excellent in communicating
each phase of the process, he contacted
Us via email and by phone. Great
Representive for your company
The staff was friendly and helpful. The work was done perfectly and I couldn't see any evidence of the damage from the accident. I would have no problem recommending this location to anyone.
An amazing experience!
Sally at the front desk was amazing, helpful, pleasant and a joy to communicate with.
Joel is a customer service rockstar! He went out of his way, made sure he communicated everything all the time, pleasant demeanor, and knowledgeable!
If it wasn't for Joel and Sally I would of went to another repair center. This location was my 5th estimate, I was leaning on going elsewhere until my experience with Joel & Sally!
Service King (Gilbert location on Elliot rd & McQueen) is formulate to have Joel & Sally. Thank you for the service!
Jon Zifcak, MBA, MSIM
Great company, Tyler was amazing, very efficient
I appreciate the whole team's effort.
The car looks great.
Tyler and the staff kept me informed. The job is great and paid attention to details. Give them a 10.
You guys were great! Kept me informed throughout the process the whole time! I would recommend you guys!
Vehicle Make : Volkswagen
Everyone was respectful, competent and courteous! I loved working with Rick and everyone in the shop.
Fantastic customer service from the time I first came in to get a quote to the time I left. You kept me informed every step of the way of the progress and we're able to turn around my repair in 2 days is so much appreciate it thank you
Had the right idea to repair my vehicle.
Thank you for finding the two extra parts for my car and great presentation of car by detailing it. Very good presentation.
This is the second pair that I had done on my truck through Service King at that location and the service is amazing they notify you through the process the staff is great and I would continue to bring my vehicle's back for service
My service advisor Joel did an excellent job if keeping me informed on the status of my vehicle.
I was treated as though I was the only customer! My car got the respect and care it deserved. Everyone was great and very knowledgeable. Thanks to all, I won't hesitate to recommend to my friends!
Everyone went beyond what was expected. Very nice and pleasing.
Thank you Joel and Keith for helping me and my car. Great work!
I really enjoyed the professionalism, the use of texting to stay in touch and the final product was outstanding. I would Cone back for future repair beeds.
The service turnaround was quick and I really appreciate the daily communication (text and calls). When I brought my vehicle in, I explained my tight schedule and Tyler worked with me to get it back before the weekend. The were unrelated tire issues and the quick repair is allowing our family to get those other repairs taken care of and still maintain our travel schedule. Thanks so much!
Good job, I'm happy with the service Thanks for turning my bad luck into a good
One I got my car back and it looks better than before.
Service King was amazing. Fast and friendly too. I live the wat that I was always updated on the progress either by text or phone. I would recommend Service King to anyone. Thanks for the great service and work well done.
Good experience, overall, keeps me up to date!
One ofnthe best customer services I have experienced all around.
From the beginning to the end it was a very good experience and I really appreciated the updates definitely went faster than I thought it would
Rick Anderson was wonderful. He stayed in contact with me through the entire process and explained everything. My car was cleaner when I picked it up than when I dropped it off!
Thank you so much for the repairing! The job was well done and so quickly!
Wonderful staff! They make sure your car is in perfect shape before giving it back to you! This is my second experience with them. They keep you updated every day about the progress.
Fast service, well done! Thanks
Great communication and fast quality service
Joel Jalovec and his team did a fantastic job on my 2013 Chevy Traverse
Tyler was awesome and very easy to communicate with. His updates were great and customer service impeccable.
Alex was awesome. She kept me informed every step of the way. I love the way my Tahoe looks now. Thank you.
Alex was awesome. She kept me informed every step of the way. My Tahoe looks like new. I am very, very satisfied with the work I received.
Fantastic communication and quick service.
Enjoyed working with Tyler. He was on top of everything and kept me informed all along the way.
I was very satisfied and how professional everyone is. Also very efficient . Would strongly recommend Service King to get any repairs needed for there cars.
Tyler Glanzer was very competent and helpful throughout the servicing of my car. He also kept me informed regarding the progress of the repair process. The young woman who handled the paperwork was pleasant and efficient. I also appreciated the high level of coordination between Service King and USAA, my insurance carrier. The quality of work appears to be impeccable. The entire experience was positive.
Joel and Brooke were very welcoming and professional. I really appreciated the communication and updates, and when I picked my car up it was very clean and looked great!
Very good customer service and communication. Tyler was my service rep and always get me in the loop. good workmanship. Will use again in the future
Kind and competent. Car was ready 5 days earlier than estimated.
Great service. Finished my car in two days instead of the week long estimate. Car looks great! Thank you!
Absolutely awesome customer service and although the damage was relatively minor, it was repaired with no apparent flaws. I'm in the business (insurance claims) and I wish Service King was a one of our Direct Repair facilities. Special shout out to the staff for the constant updates, great customer service and for having my car waxed!!
Repaired in short amount of time and answered all my questions
Tyler took care of our repair exceptionally well.
Whole experience was painless because of him.
If anything happened to our vehicles again as I did before you're the only place I take it to and also I spread the word that King service is the place to be
Courteous and professional service. Keeping me updated on progress, and having renal car on premises
Tyler and the team did a fantastic job...communicayed well and thanksgiving
Will continue to bring our vehicles to service king
We appreciate Tyler staying on top of the whole repair. Great customer service, I will be recommending Service King to anyone who asks us for a body shop !!! Ty
Tyler was wonderful and it was a pleasure working with him.
Great customer servic. The attention to detail and keeping me informed on the day to day care of my car made me feel I chose the right place.
The staff was great. They made sure everything was easy for me. They were understanding of my needs and made sure I was happy!
Excellent customer service and I appreciate the extra support given to me due to my hip pain. Tyler Glanzer went over and beyond to make sure all went well. THANKS!!
Staff was informative and helpful. I especially appreciated the calls telling me where my truck was in the repair process.
Excellent services under stressful circumstances. I was kept posted during all progress and knew exactly when to expect my vehicle to be fixed. Service King delivered it spotlessly clean and in excellent condition, unable to discern where damage was.
The communication from the staff was excellent, cold water near the entrance was very nice, the staff helped move my stuff to and from my car to my rental which was extreamly helpful, and the fact that the rental car company was at the collision center was definitely helpful. I would highly recommend Service King for all of these reasons.
Thank you so much for your help Joel you have an amazing team work. Joel a special thanks for been there at all times and been asking how I been doing seen the accident. It is a pleasure to meet a person like you.
Excellent service and my car was done way ahead of promised date.
Alexandro Gutierrez was very nice and did everything in his power to make sure my car came out perfect. I will definitely be referring friends and family there
I will always come to your auto body repair dealer. You have great service!!!
Excellent customer service!!
Great service!! Very satisfied.
Very helpful in all ways. Especially delivering car and returning
Great service from start to finish. Between service king and USAA superb customer service
I love how the team kept me informed via texting. They are the best! Rod
Completely amazed by the amount and different types of comminication you guys gave!! Always on top of upgrading me and doing it with a smile. I didn't feel like just another customer!
It gave me a lot of piece of mind considering I was the one hit in the accident!
My service representative did a great job. The only thing I have to complain about is I had to go pick up my own parts and deliver them to the other body shop. They were not put on the tow truck by Service King. Other than that my experience with everyone there was excellent! If I ever need a body shop in the future I will consider this Service King. Keith, thank you for all the good advice! Mike
My husband and I had a great experience with service king. We were updated through text everyday, and Alex called to go over the work that needed to be done once the car got to the shop. Alex was so nice and very helpful. And the owner Keith was also very nice and informative. I will definitely recommend Service King to all my friends and family.
Joel has been great and has been able to address all of our concerns. We appreciate his professionalism and especially his weekly calls to update us on the repair progress. The car looks good. Great job!!!
This message screen was wiped clean for some reason...suffice to say that we are very very happy with our repair experience with Service King of Elliot here in Chandler AZ. The manager Keith Spurling, and the young lady who was the interface between us and the mechanical service staff ...we think her name was Tiffany...both were charming, informative, patient with our many questions.
We really felt that Keith was concerned that we were completely satisfied with the work.
We are totally happy with the quality of the repair work done to our "severely injured 4 wheel friend."
While, of course we hope never need to use the services of any collision repair center again, if we do, or if anyone we know does, this is the place we will go, and this is the place we have already praised to the sky when discussing our accident with our friends.
Harvey and Peggy Gross
All was good from the beginning to the end. Open communication no hidden costs good customer service and the repair was good, you can't tell it ever happened....
Very fast and excellent service...vehicle looks as good as new
Tyler was fantastic! He followed up consistently and went above and beyond to ensure I was informed and well taken care of.
I was completely satisfied with the service everyone was very professional and very nice and they worked very hard to get my car to me when they said they would it was a great experience.
Wasn't to happy with the shape I found my trunk in. Don't really know why the mechanic had to go in there but in the end the car get fixed and only took me about 10 minutes to rearrange my trunk to how I had it. If points are given if give a 10 for the work done and getting my car back to me a day earlier than expected.
Joel was very professional and kept me informed through out the whole process.l was VERY pleased. Because of this I felt that I was doing business with a reliable company.I will pass my experience on to others Thank you. Michel
I came back to service King because of the service I had received on my previous visit to your company, and you didn't disappoint me. Excellent work, excellent customer service.
Service was great and the car looks amazing! We are very satisfied!
Vehicle Make : Mini Cooper
Awesome service! Always kept me in the loop with updates
We would recommend the service
Thanks for keeping us informed
I feel like Rick and his crew went the extra mile to rescue me from a bad experience with another shop.
From the day we dropped the car off till the day we picked it up Service King was intouch thevwhole way. The car turned out great..... Thank You!!
Exceeded our expectations.
I was extremely pleased with my experience from the time I walked in the door. The receptionist was very friendly and professional. Tyler was pleasant and efficient with his explanation of the work to be done. Tyler kept me updated with every step of the progress. To say I was very pleased with Service King would be an understatement.
Thank you for the excellent work you did on my Lincoln
I would use Service King again. And I'd probably recommend them to others.
Our car looks brand new. Everyone was knowledgeable and courteous. A special thank you to Joel and the team for making this as pleasant as possible. We will recommend your service to everyone we know. Singing your praises!
Very good customer service.
The car was returned in showroom-new condition. I was impressed!
Wonderful service and I also appreciated the text message updates!
Had a good experience w Service King in past but this experience exceeded my expectations. Fast, efficient service w constant updates & superior customer service from Mike. I would highly recommend to anyone & this shop will be my one & only choice in the future.
Courteous personnel detailed the parts and labor estimated to be needed for our auto repair. They then kept us updated in any changes in their original estimates; dealt with our insurance company and assisted with a rental car. Our auto was returned when promised. A full, printed report on repair parts, labor and costs was presented with our fully restored vehicle. Nice work all!
Your texting was very helpful.We Appreciate YOUR Work PROGRESS Reports.The COMPLETED REPAIR WAS PERFECT.
We had a very good experience from beginning to end. I especially like the text updates. Everyone was friendly and knowledgeable. My car was ready early. Fantastic!!
My wife is taking car back because her window tint is scratched up pretty bad on door she replace and car is pulling to the right
Great Job! Was well updated, and they made everything easy!
The service done on my car was outstanding. The Staff was very professional and went above and beyond! Thank you for a great job well done.
There was a concerning issue with my vehicle that was ignored for the first two times I mentioned it. Upon mentioning it for the THIRD time (with noticeable annoyance in my voice), it was finally addressed. Service King was trying to return my vehicle to me without addressing the issue, and it was very important and could effect the safety of my family and others! This was unacceptable to me. My car was returned with smeared dirty windows (I took pictures), and it stunk horribly. It was barely cleaned up, and not what I would expect when I'm told that it will be returned to me cleaned. I do want to mention however, that the woman at the front desk was incredibly kind, attentive and helpful. I appreciated her very much...she made it a priority to provide excellent customer service. I did not feel the same way about Luke who was in charge of my vehicle. He ignored what was important to me too many times.
Keith and Lucas were the best. Just a day more than expected in getting my car but I was very satisfied. The front office and even rental car guy were excellent
This is the best body shop customer service experience that I've had In the 20+ Years that I've been with USAA, and I intend to notify them tomorrow. Your service rep Richard, must be commended for his outstanding customer support. I don't believe I've ever had anyone keep me as informed on progress as he did throughout the process. You've gained a dedicated customer should I need these services again.
Rick was outstanding. So polite and very professional.
They did a great job on the doors and paint.
Luc Thanks for keeping me up to date on repairs being done
Lucas was awesome!!! He went above and beyond and I admire the service and quickness of your employee and business!! I am highly satisfied and would recommend your services to family and friends
All the staff, especially Rick and Brooke, were professional and very helpful. Rick kept me updated every day while my car was being repaired. My car drives like a brand new one! Thank you!
The repair took longer than quoted. If there is no work done on the weekend, why schedule a drop on a Thursday, work does't start until Friday and then nothing else until Monday?
Efficient system it seems
Job will done. Timeline longer then was told, but if it meant the job got done with care,I'm ok with that!
You have a wonderful Team, starting with the 1st person a customer meets entering your facility - Jennifer Smoot. She was always so pleasant, no matter how many questions I asked; her detailed explanations evidence she knows her job and enjoys it as well. Your Updates are a good idea. As for the "Team behind the scenes", those who worked on my Mazda, THANK YOU for a job WELL DONE! It looks great and I won't hesitate to recommend Service King, especially this location, to anyone. Thank You!
Jennifer was great to work with from start to finish.
Thank you for great service and early completion!
We had a very good experience w Service King from the girl at the desk to dealing with Luke. They were understanding with my questions n calls n they tried very hard to please we would recommend Service King to anyone who needed a car body repair service
Rick was wonderful! There was a mistake with a wrong part being received & he called to let me know & kept me updated about the part & when it did finally arrive. The female at the desk was also wonderful, pleasant, and personable.
Appreciated the updates during the 2 wks.
They kept me completely updated as to the progress of my car repair, which was great. Never had to call to find out what stage of the repair my car was at.
Excellent people very happy with the job
So far I'll see in 1 month when my car is detailed.
Everything was just as I would have hoped it would be. Thank you
I was very impressed that the repairs were completed quicker than expected
Timeliness and kept me informed
Great updates as to when my car would be ready. Excellent service !
Great service response and updates
Repairs look professional????
Only one comment, I was not able to put my Arizona Cardinals plate back on the front, must be a different bumper????
It went very smoothly and everyone was very nice and on top of things.
Rick and Brooke were very good as well as those that did the body work thank you
He is aware of our complaints and already working on fixing them.
Lucas did a phenomenal job coordinating the repair of my vehicle. I was informed of the progress the entire time and would absolutely trust Lucas and his team to repair my vehicle again.
Great device and they totally kept me aware of the status of my vehicle.
Need to schedule an appointment. Something to do with the back-up assist.
Vehicle Make : Volkswagen
Excellent work and very professional and efficient
Was very pleased. It did take a long time to get done (almost three weeks) but was overall overjoyed when I saw my new bumperand clean car! :)
I was treated great everyone was very professional and helpful!! A good experience. Thank you, Mark Eckstein
Everyone made you very comfortable and very friendly people
You know that the front top grill acesories not fix it looks like quick makeup fix that part not pleased
I appreciated how I was kept informed about the progress of the work. Everyone was very helpful & cordial.
Vehicle Make : Volkswagen
Car looks good. Need a couple days to critique.
My car looks better than it has in years. Thank you very much
Thank you for the excellent customer service. You were all welcoming and kind and I greatly appreciated it.
Your service was great. I espcially was impressed with your daily updates. Your staff was very curtious concerned about the inconvenience of my vehicle damage and sorry about my accident. I will recommend your company if any of my friends need a body shop. Jennifer Smoot should be commended for such outstanding service. I have never experienced such amazing customer service as that of Jennifer's.
Easy and pleasant experience :-)
Luke did a great job of informing us of the repairs and process involving our Tacoma. He was available to answer questions and very attentive to our needs. Thx.
Excellent service and great communication. The vehicle looks great too. Thank you
The repair work looks flawless. Jennifer helpful and friendly. I also didn't expect my car to be cleaned and detailed, but it was and I appreciate it. The person who did the detailing did an amazing job.
Lucas did a FANTASTIC job in making sure my car was fixed in a timely matter. He also went above and beyond to ensure I had a broken part in my car fixed so I wouldn't receive a ticket. Wow, completely made my day!
Jennifer was great! Only issue... Can't believe it took a week to replace a bumper.
The Yukon looks great, thank you
Good job. Everyone professional.
Awesome job! And amazing customer service!!!
Although the work done is satisfactory, the time it took, in my opinion was way too long. After I called on December 10th to make an appointment, I could not get in until December 22nd. Then, my car was not ready for pickup until January 7th.
Payments were mixed up no communication between agents and waited for someone to show up for customer service for fifteen minutes.
Lupus was helpful and professional. He kept me informed and made sure the job was done right....
Art kept me posted and the work w as done as promised.
Jennifer Smoot is the best!
I really appreciated all the help from service king and how well they kept me informed about my car
Staff was really friendly. Job was completed quickly and my car looked like an accident never happened. I'd definately use them again and highly recommend them for repairs.
Awesome customer service Luke at the Gilbert location is an asset and amazing associate nobody ever likes to wreck their car but if I know someone who does it i will be sure to send them your way thank you so much !!!
Service King in Gilbert on Elliot went above and beyond my expectations. Thank you Rick Anderson for your professionalism and keeping updated through the entire process, I really appreciated it. And my car looks new. Amazed. I wouldn't take my car anywhere else. Thank you again.
Looks good as new. Job well done. Thank You. Mr.&Mrs. Thompson
Like the frequent updates by text. Jennifer Smoot was very helpful and professional.
I am totaly satisfied with my repair experience. Did what you said that you would do,faster...
Really appreciated the text updates.
There seems to be a blemish or flaw in the paint on the driver side passenger door. It is only seen in certain light conditions.
The team was great, very friendly
Quick time and kept me informed.
I loved that you kept me as a customer informed through out the whole repair of my vehicle. Excellent customer service.
Scott went into great detail about the damages and the repairs that were going to be made. I understood what was going to take place and it reassured me that my truck was in good hands.
Keep the text channel of communication going. It was the only way I could communicate. Also leave voice mails.
I like the way they kept me informed on what was happening to my vehicle
Friendly staff, organized. Body work and painting look flawless.
Jennifer Smoot was my service advisor and she was on point with everything from day one. Top notch service. My truck was also repaired ahead of schedule too. Thank you.
Rick was absolutely amazing. He kept me up to date with the progress of my car step by step. He answered all my questions and was very through. I am extremely happy with the work and will return if I ever need anything. Thank you.
Scot Brooks was great to work with!
Work looks great. Thanks.
Service King completed my repair very quickly and very professionally. Their quality of work was superior. They even washed and cleaned my vehicle. I highly recommend Service King.
Excellent in all respects!
Jennifer kept me updated sending text messages every few days. And when the insurance check was late, I felt support from Service King rather than pressure.
The paint job turned out excellent as this is a classic truck and you knocked it out of the park.
Service King should promote more classic car repairs and paint.
Looked nice all the windows were still really dirty with handprint and fingerprint but the level of service and keeping me informed was above average
The paint job is unreal and they did a excellent job and I luv it!!!
Awesome job. They kept me well informed during the process.
Vehicle Make : Volkswagen
Best service I have ever seen. Keep it up. I wish more service companies were like you.