I really appreciate that I got my car back earlier than I expected and it also looks new. Thank you so much for fixing it!
Tyler was professional, courteous, understanding and caring. The customer service was exceptional.
Tyler is an excellent rep that was continually providing me updates throughout the repair.
Your team was very polite, Very knowledgeable And did a satisfactory job on my vehicle thank you service king . I will recommend service king to all my family and friends
Great staff and communication
More verbal communication the texting is bothersome
Great job. Kept me informed and was very professional and pleasant.
Very good communication and timely repairs. Thank you!
Both my keyless remotes did not work when I got my car home. I tried a new battery and that didn't work, so something had been reset and not fixed when the car was in the shop. Upon trying to call Service King it took 5 calls before someone even picked up, when I had just left there 20 minutes prior.
I had asked for an estimate for a separate item when my car was being serviced, which I never received.
The text updates would have been nice, however their estimations never matched what I was told over the phone.
I definitely was not impressed and will most likely be looking elsewhere if I need future body work. I look forward to hearing as to when someone will be coming out and fixing my keyless remotes.
Steve kept me updated, and he /his team did a job that was outstanding. My own business should adopt some of your practices.
The absolutely best repair experience I have ever had!!
The repair looks great and it was finished way ahead of achedule. Thank you!
Easy, fast and thorough. We're very thankful to have our vehicle back so quickly. Thank you Tyler and Service King.
Day by day of the repair progress was great. Always new what the status of my repair. Great job!!!!
Everyone that we dealt with at every stage of the repair process was very informative and professional. We had a great experience. Tyler was very helpful when I had any questions or concerns. Thank you!!
Steve was awesome, he made the process very smooth. Thanks again for the top notch customer service.
It was a painless experience and everyone was very helpful!
The service was nothing short of exceptional!
And my service representative Mr. Tyler exceeded my expectations by making doing everything he said he would do and stayed on schedule.
I really liked the friendly, helpful service in the shop and the timely updates regarding my repair!
Loved the constant communication throughout the processs and an efficient, but thorough job!
Service King did an excellent job on my car. Joel was very knowledgeable. I will recommend Service King to others.
Vehicle Make : Volkswagen
Tyler was excellent with helping during my time with service king. He had excellent communication and would let me know the status of my vehicle. Would want to work with him again.
They stayed in contact with me the entire process! It was fast and I had no struggle at all! I really enjoyed it and my car is back to looking amazing !
The text and phone call updates were a great feature. Repair was done on schedule and that matters.
Tyler did a fantastic job as my advisor and everyone else did as well the truck came out amazing and I'm very happy with the job.
Friendly timely great communication along the way quality work great manager
Tyler was absolutely awesome. This was my first accident ever, and I was completely unsure of the process. Tyler walked me through every step of what would happen, gave me a reasonable timeline, and kept me informed through every step. I'm incredibly happy with the service I received from Tyler and the rest of ServiceKing. Thank you!
Have done a great work I'm very satisfied with thawrk they have done
Communication was great, i always new where the repairs were on my truck. Repairs were done in a very timely manner.
Thank you so much
Tyler was amazing to work with. he kept us in the loop from beginning to end. we will definitely be back. Thanks, Tylwr, keep up the good work????
Everything went smoothly and was communicated through the whole process.
Thank to the staff and technicians. My car is as good as new. Thanks !
I had the best service with you guys! Tyler was the best! I didn't feel like I was being pushed into anything and the took good care of my car! Definitely would want to go back to service kings!!!
My car was beautiful when I picked it up both inside and out.
My service liaison was excellent and very kind.
Joel and his team were extremely polite and very professional! They did an absolutely fantastic job on my car, it looks better than it did before the accident. I got my car back three days early!!!
Awesome people and a job well done. I will definitely use them again if needed.
Tyler was great and I was very happy with the service. I got my vehicle back earlier than expected and in great shape
Steve was great!!! And everyone did a great job and much faster than expected!!
Best service in town. Wow!!
It took a little while before I was attended to when dropping off my car, but otherwise a pleasure to work with.
Great service. Thank you.
Job well done. Joel is a nice guy, kept me posted with everything. Sally was a real nice girl, friendly! This is the 2nd time i bring my vehicle in and i couldn't be happier.
Rick Anderson was very helpful and efficient with keeping me up to date about my car and I would definitely recommend their services!
Excellence. Surpassed expectations. Got the job done ahead of schedule. Treated my car like the gem it is. Top quality job!
They kept me up to date on everything and were so easy to work with and made me pretty excited to work with when I get my bumper fixed
Vehicle Make : Volkswagen
Amazing job, looks like new! Thank you!
hey, thanks. it looks ASABB.
Everyone there treated me great and my car was repaired quicker than planned. They did a great job on my vehicle.
Third time this year. Great job. Super communication.
Very professional and organized.
Rick Anderson was very helpful and kept me updated throughout the entire process. Very professional! If anything happens in the future, I'll be calling Rick and his team first.
Kudos to Steve for having the car done in half the estimated time.
Thanks, I will give Steve an 11 rating for everything if possible.
The staff was very customer service oriented and my car was done ahead of seduce (bonus)
Great job. Done early. Wonderful service,
Steve Horvath was great. He kept me updated throughout the entire process even though my car was only in the shop for a couple of days. I'm really impressed by the turn around time on my car and appreciate all the updates I received via text as well. All staff was friendly and helpful.
Great job guys on reassuring me that my car was in good hands. Not only was my Hyundai looking great but the service was like they worked on it next door. Thanks again for giving my car its goods looks back.
Vehicle Make : Volkswagen
The only surprise was the finish 2days ahead of schedule. Everything else was "as promised".
Everyone was awesome. Truck looks great and they finished much earlier than expected. They turned this bad experience of having a wreck into a positive one. I would definitely recommend Service King. Great experience Joel was great!!!
Tyler went above and beyond to make sure I was completely happy with my car. The whole team was exceptional.
Steve was great! He was nice and kept me up to date with everything going on!
Rick Anderson kept me informed every step of the way. Also returned my car very clean. Staff was very friendly and helpful. The office was very neat and clean.
Fast friendly and knowledgeable. Rick was the perfect representative.
Easiest car repair I've had! Tyler was not only personable and great he was also very informative, competent, and professional. Sally at the front desk is a sweet and smart gal who is a great first impression of the shop. I liked how quick I was able to get the car in for repairs as well as how fast it was fixed! Will definitely be recommending SK for those that need repairs!
Kept me updated on the repair's progress. Repair looks good.
Great team keep on the great job.
Great service; car done faster than anticipated. Thanks
Great Service, loved the text messages
Having your car go to the repair shop is one of the most stressful experiences in every day life. You always feel like you're being sold and strung a long, but this experience with Tyler made me a Service King customer for life.
Thank you Tyler for your outstanding customer service, and going above and beyond to ensure my experience was flawless!
Friendly, helpful service. Thank you.
Service King kept me updated ever few days on the progress of my car, and this was good information to know from a planning standpoint. Overall service from check-in to meeting with my advisor was excellent. I will 100% recommend Service King to friends and family.
I was amazed at how friendly everybody was. Rick is extremely nice and kept me well informed and up to date with all that was going on. They did an excellent job with the repair as well. My car looks brand new. I will definitely return and will refer Service King to all my friends and family. Job well done guys!
Tyler was excellent in communicating
each phase of the process, he contacted
Us via email and by phone. Great
Representive for your company
The staff was friendly and helpful. The work was done perfectly and I couldn't see any evidence of the damage from the accident. I would have no problem recommending this location to anyone.
An amazing experience!
Sally at the front desk was amazing, helpful, pleasant and a joy to communicate with.
Joel is a customer service rockstar! He went out of his way, made sure he communicated everything all the time, pleasant demeanor, and knowledgeable!
If it wasn't for Joel and Sally I would of went to another repair center. This location was my 5th estimate, I was leaning on going elsewhere until my experience with Joel & Sally!
Service King (Gilbert location on Elliot rd & McQueen) is formulate to have Joel & Sally. Thank you for the service!
Jon Zifcak, MBA, MSIM
Great company, Tyler was amazing, very efficient
I appreciate the whole team's effort.
The car looks great.
Tyler and the staff kept me informed. The job is great and paid attention to details. Give them a 10.
You guys were great! Kept me informed throughout the process the whole time! I would recommend you guys!
Vehicle Make : Volkswagen
Everyone was respectful, competent and courteous! I loved working with Rick and everyone in the shop.
Fantastic customer service from the time I first came in to get a quote to the time I left. You kept me informed every step of the way of the progress and we're able to turn around my repair in 2 days is so much appreciate it thank you
Had the right idea to repair my vehicle.
Thank you for finding the two extra parts for my car and great presentation of car by detailing it. Very good presentation.
This is the second pair that I had done on my truck through Service King at that location and the service is amazing they notify you through the process the staff is great and I would continue to bring my vehicle's back for service
My service advisor Joel did an excellent job if keeping me informed on the status of my vehicle.
I was treated as though I was the only customer! My car got the respect and care it deserved. Everyone was great and very knowledgeable. Thanks to all, I won't hesitate to recommend to my friends!
Everyone went beyond what was expected. Very nice and pleasing.
Thank you Joel and Keith for helping me and my car. Great work!
I really enjoyed the professionalism, the use of texting to stay in touch and the final product was outstanding. I would Cone back for future repair beeds.
The service turnaround was quick and I really appreciate the daily communication (text and calls). When I brought my vehicle in, I explained my tight schedule and Tyler worked with me to get it back before the weekend. The were unrelated tire issues and the quick repair is allowing our family to get those other repairs taken care of and still maintain our travel schedule. Thanks so much!
Good job, I'm happy with the service Thanks for turning my bad luck into a good
One I got my car back and it looks better than before.
Service King was amazing. Fast and friendly too. I live the wat that I was always updated on the progress either by text or phone. I would recommend Service King to anyone. Thanks for the great service and work well done.
Good experience, overall, keeps me up to date!
One ofnthe best customer services I have experienced all around.
From the beginning to the end it was a very good experience and I really appreciated the updates definitely went faster than I thought it would
Rick Anderson was wonderful. He stayed in contact with me through the entire process and explained everything. My car was cleaner when I picked it up than when I dropped it off!
Thank you so much for the repairing! The job was well done and so quickly!
Wonderful staff! They make sure your car is in perfect shape before giving it back to you! This is my second experience with them. They keep you updated every day about the progress.
Fast service, well done! Thanks
Great communication and fast quality service
Joel Jalovec and his team did a fantastic job on my 2013 Chevy Traverse
Tyler was awesome and very easy to communicate with. His updates were great and customer service impeccable.
Alex was awesome. She kept me informed every step of the way. I love the way my Tahoe looks now. Thank you.
Alex was awesome. She kept me informed every step of the way. My Tahoe looks like new. I am very, very satisfied with the work I received.
Fantastic communication and quick service.
Enjoyed working with Tyler. He was on top of everything and kept me informed all along the way.
I was very satisfied and how professional everyone is. Also very efficient . Would strongly recommend Service King to get any repairs needed for there cars.
Tyler Glanzer was very competent and helpful throughout the servicing of my car. He also kept me informed regarding the progress of the repair process. The young woman who handled the paperwork was pleasant and efficient. I also appreciated the high level of coordination between Service King and USAA, my insurance carrier. The quality of work appears to be impeccable. The entire experience was positive.
Joel and Brooke were very welcoming and professional. I really appreciated the communication and updates, and when I picked my car up it was very clean and looked great!
Very good customer service and communication. Tyler was my service rep and always get me in the loop. good workmanship. Will use again in the future
Kind and competent. Car was ready 5 days earlier than estimated.
Great service. Finished my car in two days instead of the week long estimate. Car looks great! Thank you!
Absolutely awesome customer service and although the damage was relatively minor, it was repaired with no apparent flaws. I'm in the business (insurance claims) and I wish Service King was a one of our Direct Repair facilities. Special shout out to the staff for the constant updates, great customer service and for having my car waxed!!
Repaired in short amount of time and answered all my questions
Tyler took care of our repair exceptionally well.
Whole experience was painless because of him.
If anything happened to our vehicles again as I did before you're the only place I take it to and also I spread the word that King service is the place to be
Courteous and professional service. Keeping me updated on progress, and having renal car on premises
Tyler and the team did a fantastic job...communicayed well and thanksgiving
Will continue to bring our vehicles to service king
We appreciate Tyler staying on top of the whole repair. Great customer service, I will be recommending Service King to anyone who asks us for a body shop !!! Ty
Tyler was wonderful and it was a pleasure working with him.
Great customer servic. The attention to detail and keeping me informed on the day to day care of my car made me feel I chose the right place.
The staff was great. They made sure everything was easy for me. They were understanding of my needs and made sure I was happy!
Excellent customer service and I appreciate the extra support given to me due to my hip pain. Tyler Glanzer went over and beyond to make sure all went well. THANKS!!
Staff was informative and helpful. I especially appreciated the calls telling me where my truck was in the repair process.
Excellent services under stressful circumstances. I was kept posted during all progress and knew exactly when to expect my vehicle to be fixed. Service King delivered it spotlessly clean and in excellent condition, unable to discern where damage was.
The communication from the staff was excellent, cold water near the entrance was very nice, the staff helped move my stuff to and from my car to my rental which was extreamly helpful, and the fact that the rental car company was at the collision center was definitely helpful. I would highly recommend Service King for all of these reasons.
Thank you so much for your help Joel you have an amazing team work. Joel a special thanks for been there at all times and been asking how I been doing seen the accident. It is a pleasure to meet a person like you.
Excellent service and my car was done way ahead of promised date.
Alexandro Gutierrez was very nice and did everything in his power to make sure my car came out perfect. I will definitely be referring friends and family there
I will always come to your auto body repair dealer. You have great service!!!
Excellent customer service!!
Great service!! Very satisfied.
Very helpful in all ways. Especially delivering car and returning
Great service from start to finish. Between service king and USAA superb customer service
I love how the team kept me informed via texting. They are the best! Rod
Completely amazed by the amount and different types of comminication you guys gave!! Always on top of upgrading me and doing it with a smile. I didn't feel like just another customer!
It gave me a lot of piece of mind considering I was the one hit in the accident!
My service representative did a great job. The only thing I have to complain about is I had to go pick up my own parts and deliver them to the other body shop. They were not put on the tow truck by Service King. Other than that my experience with everyone there was excellent! If I ever need a body shop in the future I will consider this Service King. Keith, thank you for all the good advice! Mike
My husband and I had a great experience with service king. We were updated through text everyday, and Alex called to go over the work that needed to be done once the car got to the shop. Alex was so nice and very helpful. And the owner Keith was also very nice and informative. I will definitely recommend Service King to all my friends and family.
Joel has been great and has been able to address all of our concerns. We appreciate his professionalism and especially his weekly calls to update us on the repair progress. The car looks good. Great job!!!
This message screen was wiped clean for some reason...suffice to say that we are very very happy with our repair experience with Service King of Elliot here in Chandler AZ. The manager Keith Spurling, and the young lady who was the interface between us and the mechanical service staff ...we think her name was Tiffany...both were charming, informative, patient with our many questions.
We really felt that Keith was concerned that we were completely satisfied with the work.
We are totally happy with the quality of the repair work done to our "severely injured 4 wheel friend."
While, of course we hope never need to use the services of any collision repair center again, if we do, or if anyone we know does, this is the place we will go, and this is the place we have already praised to the sky when discussing our accident with our friends.
Harvey and Peggy Gross
All was good from the beginning to the end. Open communication no hidden costs good customer service and the repair was good, you can't tell it ever happened....
Very fast and excellent service...vehicle looks as good as new
Tyler was fantastic! He followed up consistently and went above and beyond to ensure I was informed and well taken care of.
I was completely satisfied with the service everyone was very professional and very nice and they worked very hard to get my car to me when they said they would it was a great experience.
Wasn't to happy with the shape I found my trunk in. Don't really know why the mechanic had to go in there but in the end the car get fixed and only took me about 10 minutes to rearrange my trunk to how I had it. If points are given if give a 10 for the work done and getting my car back to me a day earlier than expected.
Joel was very professional and kept me informed through out the whole process.l was VERY pleased. Because of this I felt that I was doing business with a reliable company.I will pass my experience on to others Thank you. Michel
I came back to service King because of the service I had received on my previous visit to your company, and you didn't disappoint me. Excellent work, excellent customer service.
Service was great and the car looks amazing! We are very satisfied!
Vehicle Make : Mini Cooper
Awesome service! Always kept me in the loop with updates
We would recommend the service
Thanks for keeping us informed
I feel like Rick and his crew went the extra mile to rescue me from a bad experience with another shop.
From the day we dropped the car off till the day we picked it up Service King was intouch thevwhole way. The car turned out great..... Thank You!!
Exceeded our expectations.
I was extremely pleased with my experience from the time I walked in the door. The receptionist was very friendly and professional. Tyler was pleasant and efficient with his explanation of the work to be done. Tyler kept me updated with every step of the progress. To say I was very pleased with Service King would be an understatement.
Thank you for the excellent work you did on my Lincoln
I would use Service King again. And I'd probably recommend them to others.
Our car looks brand new. Everyone was knowledgeable and courteous. A special thank you to Joel and the team for making this as pleasant as possible. We will recommend your service to everyone we know. Singing your praises!
Very good customer service.
The car was returned in showroom-new condition. I was impressed!
Wonderful service and I also appreciated the text message updates!
Had a good experience w Service King in past but this experience exceeded my expectations. Fast, efficient service w constant updates & superior customer service from Mike. I would highly recommend to anyone & this shop will be my one & only choice in the future.
Courteous personnel detailed the parts and labor estimated to be needed for our auto repair. They then kept us updated in any changes in their original estimates; dealt with our insurance company and assisted with a rental car. Our auto was returned when promised. A full, printed report on repair parts, labor and costs was presented with our fully restored vehicle. Nice work all!
Your texting was very helpful.We Appreciate YOUR Work PROGRESS Reports.The COMPLETED REPAIR WAS PERFECT.
We had a very good experience from beginning to end. I especially like the text updates. Everyone was friendly and knowledgeable. My car was ready early. Fantastic!!
My wife is taking car back because her window tint is scratched up pretty bad on door she replace and car is pulling to the right
Great Job! Was well updated, and they made everything easy!
The service done on my car was outstanding. The Staff was very professional and went above and beyond! Thank you for a great job well done.
There was a concerning issue with my vehicle that was ignored for the first two times I mentioned it. Upon mentioning it for the THIRD time (with noticeable annoyance in my voice), it was finally addressed. Service King was trying to return my vehicle to me without addressing the issue, and it was very important and could effect the safety of my family and others! This was unacceptable to me. My car was returned with smeared dirty windows (I took pictures), and it stunk horribly. It was barely cleaned up, and not what I would expect when I'm told that it will be returned to me cleaned. I do want to mention however, that the woman at the front desk was incredibly kind, attentive and helpful. I appreciated her very much...she made it a priority to provide excellent customer service. I did not feel the same way about Luke who was in charge of my vehicle. He ignored what was important to me too many times.
Keith and Lucas were the best. Just a day more than expected in getting my car but I was very satisfied. The front office and even rental car guy were excellent
This is the best body shop customer service experience that I've had In the 20+ Years that I've been with USAA, and I intend to notify them tomorrow. Your service rep Richard, must be commended for his outstanding customer support. I don't believe I've ever had anyone keep me as informed on progress as he did throughout the process. You've gained a dedicated customer should I need these services again.
Rick was outstanding. So polite and very professional.
They did a great job on the doors and paint.
Luc Thanks for keeping me up to date on repairs being done
Lucas was awesome!!! He went above and beyond and I admire the service and quickness of your employee and business!! I am highly satisfied and would recommend your services to family and friends
All the staff, especially Rick and Brooke, were professional and very helpful. Rick kept me updated every day while my car was being repaired. My car drives like a brand new one! Thank you!
The repair took longer than quoted. If there is no work done on the weekend, why schedule a drop on a Thursday, work does't start until Friday and then nothing else until Monday?