They want to reuse damaged parts ,rather than replace
Rose was excellent. She went out of her way to keep me updated and make sure all of my need were met.
Professional, Courteous, Great re-condition looks like new.
Amazing job! Would definitely recommend this place!
Vehicle Make : Mini Cooper
Very satisfied. Dennis, my service manager was outstanding. The whole ambiance at service king was great. You don't see that very often.
It was great from start to finish. I received weekly updates from the time my truck was delivered to Service King until I was called to come pick it up. They knew that I was out of town but still kept me informed of what was going on. I would definitely recommend them to people that I know. Thank you very much for a great experience during a trying time.
Awesome professional customer care
It was super easy to get the car into the shop. The employees were amazing very kind to me and my wife. They knew what they were doing and had all the answers. Thanks you Rose!
Rose made the whole process a lot easier for me she kept me well-informed throughout the whole process.
She did a great job and I would like to thank her.
Very professional work done in a timely manner and complete
The experience and the customer service here was amazing! Thank you so much for all your guys' help!
I must state how very friendly but professional this entire experience was with your team. Jorge was very good and I appreciated his effort and sound direction. If you ever have a customer who is undecided about who to go with please have them contact me directly.
Thanks again to the Avondale team, first rate!
Dennis is definitely the man. From the 1st time I stepped in the door to the final completion of my Jeep I was completely taken care of. He did a great job at keeping me updated me on repair status, gave me options with some repairs as well as tire replacement. The pickup date was solid and didn't change. His mechanics even cleaned the interior and exterior of my vehicle which I wasn't expecting at all. I wish I could remember the name of the woman working the front desk but I can't. She was awesome though. All in all, customer service is A1. I really couldn't be any happier.
This was my first time at this establishment & the customer service was excellent. Keep up the good work.
You guys were very friendly and professional.
These guys were awesome. Fixed my dads car while he was he was gone and fixed it just in time for when he came back. They were prompt and polite and kept me in the loop the whole time. Thanks so much service king members and enterprise members you guys rock!
They did an excellent job repairing my car and they even got it done early! Great job!!
Ok..m I get your texts are automated...but I still like the use of this technology as a way to communicate. Good job!
Thank you. Great service.
Excellent service and always updated on the progress of the vehicle. I will recommend to all my friends
Everyone was extremely friendly and the car looks great
The service advisor (Dennis I believe) was awesome. Very friendly and thorough.
I accidentally left **** personal item in my rental vehicle and between the 2 of them they were able to retrieve it and hold it for me before it was returned to enterprise.
Quality of work, excellent
Will refer to family and friends
Dennis Golden did quite well keeping me informed on the entire process with my car and delivered ahead of schedule. Was definitely a good experience & would be happy to refer anyone.
It was a very smooth process. Anytime a claim has to be filed it's frustrating but your team ensured to make it seamless and pleasant. I continuously received updates on the status so there was no need to call in for updates and the vehicle was ready even before the quoted time. Loved my experience very much!
It was a pleasant and professional experience. Got my car back looking great. The team there was absolutely wonderful especially Rose.
I appreciate you getting the car done 13 days before the initial due date. Thank you and God Bless.
Liked the proactive service provided for the repair appointment. And, reminders and updates were good. Overall, great customer service!
Very courtious and professional. I really appreciated receiving the status updates via text message. The only place I trust for all my car repair needs.
Thank you for an awesome job on our car. Customer service was excellent.. You guys were all nice... Thank you for fixing my baby up, she looks real nice like she was never hurt...
Steve is a great service writer. I would highlly recommend to any one to go to him for ther collision repair
Vehicle Make : Mitsubishi
Thanks for your professionalism!
Great service from start to finish.
The location in Avondale, Az. was extremely helpful when working with the insurance to get my car fixed. Jesse at this location was great. I was in Texas while my son had my car there in Avondale and he helped in working with us making it a much easier
transaction. The car came back to us looking like it just came off the showroom floor. We will certainly refer anyone needing this type of service to Service King.
The whole team was interactive and kept me updated with my car
It was excellent! They did a great job on my car
The people at Service King were very friendly and very accommodating. They did a great job on restoring my vehicle to its perfect form.
Everyone was very professional and costumer service was excellent......
I think the tex messages that are great
Knowing how your vehicle is doing,
Would recommend this organization to friends
All staffing was curtious, friendly, and very helpful. The text messages to inform on how progress was going was great.
Work was done on time ,work that was explained to me was done to expection expectation
The windsheild wiper container was shattered in my accident. They replaced it and filled it with liquid but No one tested it to see if it worked before sending me home with it today. I now have to come back again to get the motor of the wiper fluid replaced. I m3an my car does look great and am happy to have it back but why wasn't this checked during the 2.5 weeks you had it in the shop? Especially over the last week when all we were supposedly waiting on was the wheel and alignment and some paint touchups? Huge oversight on your part guys.
Rosemarie was very helpful and friendly. She kept me up to date on the repair. Fun to talk to as well.
Thanks for a great service your personal wore all great specially rose she was always of great help
Vehicle Make : Volkswagen
2nd time around and expected and got nothing but the best.
Thank you all for keeping me updated on the whole process from the beginning to the end. I loved how communication was always open. I also was running late and the store closed at 6pm. A sweet gal stayed a few min. Later just so I could sign my papers. Thank goodness because I had to drive 20 min and I got stuck in traffic. Thank you all so much:-) everything looks great!
Great experience from start to finish. ProfessIonal and attentive staff.
Prompt, efficient service. Thank you.
No one or no other business could have done a better job. It was perfect
Thanks for a job well done!
Wonderful place to get your vehicle fixed like new.
Jeff was very friendly and helpful.
Vehicle Make : Land Rover
On first day of pick up the vehicle overheated & second time I picked up my vehicle I noticed the front driver side rim was curb scrapped. I just recently purchased the rims for my vehicle now I have to seek repair or replacement rim
Which does not make me happy..
Brake light I still on on the truck
I would like to thank you for the prompt work and very professional job thank you
Thank you for the great service
Kept me updated on every progress
I am so glad I brought my car to service King for my repairs. Jeff was very informative up front and they kept me notified through the whole repair process. My car looks great and I am very happy with the work and level of customer service they provided.
Phil along with your other employees were excellent to work with. Picked up vehicle today so far very satisfied.
My vehicle broke down not even 15min after I picked it up. I hope it didn't cause my engine to blow but unfortunately I think that's what happened.
Very organized shop. The status texts of my vehicles progress were great. Very friendly and professional staff. Rose went above and beyond, she was amazing! Would definitely recommend this shop to friends & family. I would return for any other collision work in the future! Thank you Service King!
Jessie (Jesus) was very helpful and wick to get back to me with any questions and my vanead so clean and smells amazing I feel like I have a new van
Beautful job, well done. This is my second time bringing in my car for two diferent repairs. I will highly recommend Service King.
Phil was awesome kept me up to date and was very friendly
Rose made sure I knew what was going on with my car at all time! Super impressed with her service and understanding or my car being my life!
I didn't want to mention it but was I suppose to get a replacement hub cap since my front passenger side was also damaged? I left the shop in a hurry due to picking up my son from day care.
Please call me or email me some information regarding the hub cap.
Rose was very helpful and super nice ....I will definitely recommend tour services.
Always kept me updated.. Excellent service!! Polite and courteous
Excellent customer service and quick turn around
Good as new! Kept me up to date on the progress. I appreciate the friendlyness of all the employees I talked to.
Everything was very organized and the process was quick and painless. My car looks great and everyone was very professional. Thank you
Vehicle Make : Mitsubishi
Every one was so helpful and answered all my questions m concerns. My car looks happy again!
Very good service. Kept me informed daily on my vehicle. When I got my vehicle back it was washed inside and out. Im will recommend Service King and will use them again. Thanks for the help in getting my vehicle back to me in a timely matter.
Great job!! Love the outcome definitely went that extra mile..
Friendly people good service excellent work
Customer service is always great!! Quality of service is beyond amazing you can't even tell my car got hit!!
Other than the spots on the hood everything went as it should with little to no stress.
My Service Rep, Phil Garcia provided excellent service during this process and got the car repaired on time as promised. Great job! Thanks so much.
The repair looks great and I received my vehicle back before my estimated time! Good work!
The service was great! From the front desk to Phil. Phil communicated very well with me and kept informed at all times. It was great working with him. I would recommend your location to others. Thank you!
Thank you for a job well done
The professional attitude started with the receptionists, their knowledge of the business and they were very friendly and accommodating. Then professional who helped us really knows his job. I like the fact that I was constantly updated on the work being done on my car. After the work was completed and we inspected the car. I was truly impressed. I will highly recommend Service King to anyone needing quality work done.
My experience was phenomenal. Beyond expectations
They fixed it right and did a good job! I'm very satisfied.
Your team was great. I was the victim of a hit and run. Your team was able to reduce the repair to reduce the cost on car rental fees. They deserve a 10/10 for quality and timeless. Thank you so much.
Would recommend to friends. Thank you Dennis
Customer service was great denis made sure i was aware of the progress of my car at all times, definitely give him a 10!
My only update to our experience is actually for the central booking line, they informed me that a shuttle within 10 miles was available knowing which locations actually have that would make the information flow smoother. At the physical service location everything was top notch, 10 out of 10.
Really enjoyed working with Dennis very easy and friendly to work with, my truck looks great will definitely refer to friends if they need work done
Your employees are very nice building also good. Looks like a very good job. Thanks Bill
Great Job!! Service completed on time and looks great!
Everyone at Service King was very professional.
I liked the progress updates via cell text
Very satisfied w the professionalism of the personal and very satisfied w the repairs of my car is the 2 nd car I take to Service King thank you very much
Prompt, courteous and customer focused service. Front desk assisted with issue regarding insurance approval for rental car which Enterprise said I would have to call on...she called and got approval within minutes, saving me the hassle. I will def recommend Service King to others.
You guys did a fantastic job, I was very pleased with the customer service I received. Everyone I interacted with was VERY VERY professional yet personable.
I will definitely recommend Service King to friends and family
Everyone was very nice and helpful, great experience for me and the work they did looks awesome even washed my vehicle and cleaned the inside. Would definitely use them again.
All of your people A, from the receptionists to coordinator Dennis, to all the people in the back. They all did a great job, including Tommy master ****/mixer. As my wife put it, Awesome!
Excellent customer service very professional and all paperwork done in a very timely manner with a very minimum waiting period also the work was of very high quality and excellent!!!!
Very customer service oriented. I was totally informed at all stages of repair. One of the few companies I've done business with since moving to Arizona that DID NOT over promise and under deliver. I felt like I was their most important customer in all dealings from turning my truck in for repair until picking it up in half the time they quoted. Truck looks fantastic, but it is raining today. I'm sure it will look just as good in the sunlight. Dennis was the best to work with and a 10 out of 10 in customer service! Thank you Service King, Larry T
Great communication from advisor. Pleasantly surprised when car was done early than expected.
Paint came out perfect, the car was done right on time as they said. Service advisor was friendly I will definitely recommend this automotive repair shop.
Everyone I encountered was very professional and friendly!! I would definitely recommend to family and friends!! If I should ever need repairs to any of my vehicles I will be back!! Thank you for everything!!
Very nice work, courteous and professional staff. I wouldn't hesitate to use Service King again. Job was complete early and I was kept informed as far as the progress on my vehicle. Thank you for your professionalism.
It's a great paint and body company. I used this outfit before when it was call auto body world. I think it was call that. Any way I truly recommend great staff very knowledgeable on what they do..keep up the great work..
I'm happy with the job but I didn't happy with the service, they didn't give me any updates until I was called them and didn't call me back when they told me that they going to call me.
Very professional service
Dennis was awesome! Perfect service and professionalism!
Unfortunately my car was not fully repaired when I came to pick it up, I drove out from CA and picked it up only to find my tires were still messed up. As frustrated as I was I do appreciate Dennis and George for being so kind and Armando for giving the go ahead to make it all happen so that I was able to get it repaired the next day. Although my car wasn't on point the customer service was above and beyond. Thank you
There is a warning light about tire needing service. I don't remember the exact notification. Also there is a center cap missing from the passenger weel. This is my sons car and he says is is making a strange sound when he is driving.
The lady that was helping me the day I picked up the car was super friendly, which made having to wait for 4 plus hours much better.
Excellent customer service always kept me informed.. would absolutely recommend Service King..
Everyone was very courteous and helpful. Thank you foreally helping my father and for being so friendly.
They were really fast with the repair and keep me well informed through out the whole process
Vehicle Make : Volkswagen
My car looks amazing! Thanks so much, it looks brand new again!
They did a amazing job, my car looked brand new and runs smoothly.
Another job well done. Thank you very much. You guys were awesome.
Excellent service!!!!! Thanks so much!
Everyone was very nice and my car was done quickly
Great costumer service and my car came out great.
Jeff explained the process well and made recommendations that exceeded my expectations on how well the car looked when it was finished!
I was told to come and pick up my car this evening I got there I was rushed to look at it I drove down the street got to my hotel and opened the door and half of the repairs were not done I am not happy I called right away and he adored erased home the door so that they were open till 6 I got to my hotel at 5:40 and called and he was already gone 20 minutes before he was supposed to leave
Phil the service advisor was very friendly and helpful every step of the way and also answering any questions and concerns I had. I am very pleased with service that was given.
Your company is the best experience we could have hoped for through our time of inconvenience . Very professional, prompt and surpassed are expectations
. I will forever in the future promote and recommend your company.
It was a great experience with you guys and very professional thank you for a hard work you put on...
Quality service! Updates provided on a regular basis. Delivered fantastically repaired vehicle ahead of schdule. Thank you.
Car had to be returned because they were still issues
Great service, quick repair. Thanks again!
The service was extremely professional and very pleasant.
People were nice and professional and made getting my repairs done fast and easy.
Very impressed with overall experience.
Loved how quick you got my van done
I was very satisfied with the work done on my car and The Floyds they were very friendly and helpful especially Jeff that made me feel very comfortable and welcome. I would recommend others two get their car repair at that location. Thanks again Service King what the great work
Every person I dealt with was great. Keep up the freT work your entire teams customer service was fantastic!
Team was very polite every time I spoke with them. Phil was very pleasant to deal with and contacted me with updates throughout the week. Very pleased with the car and with my experience with Service King. Thank you.
Vehicle Make : Volkswagen
Your staff was humble and enjoyable to work with. Im thankful they took the time to assist me in my time of need. Possibly the best customer service i have received to this day. Thank you again for your hard work and dedication and attention to detail.
To put it simply in one word "TRUST", the staff were outstanding in the start to completion of repair work. So I would trust any future repair work for our vehicles. Thanks!
Great personalized experience from start to finish. Please commend Jeffrey Sutton for a job well done.
No issues so far, but I just took delivery of my vehicle today, so something could still come up.
Great business professional people
The only thing that really irritated me was that your company does not accept cash...thank goodness my neighbor had waited for me. So i had ti go to the bank, deposit the monies & then go back & get my car. On the flop side... the text (s) keeping me constantly updated oncthe progress. I VERY MUCH APPRECIATE IT & certainly recommend your company company should anyone needs a repair & my rep, Gayland was totally great. I THANK YOU FOR WONDERFUL.
Front office, Jeff, general manager and the work performed were all top-notch
Vehicle Make : Volkswagen
Car is in perfect condition and they repaired it very fast.
Jeff was super helpful and provided excellent customer service. It was also very convenient to receive the updates via text. I also appreciated being able to use the rental service there via Enterprise. This was an unfortunate incident for me (needing to get my car fixed), but your staff made it easy to navigate the process. Thanks so much! I will be sure to recommend Service King to my friends.
Not only did they do a great job with my vehicle but outstanding customer service! I loved the updates and ease of all information on repairs of my car.
Fast, quality, ease of use & great customer service
The car was finished as promised and I liked being informed about the progress of the repair.
Jeff was very courteous and helpful.
Text message updates were great, everyone I dealt with seemed very eager to help. Leah & Dennis specifically.
Service was timely and vehicle in great shape
I like the fact that I was always informed about my vehicle. Everyone was very friendly everytime I went to the shop. You guys did a wonderful job. Thank you!
As always great service and friendly staff
Got it done **** day earlier. Did a wonderful job. Thank you service King. Also keep me posted on the car repair. Edgar was gre
Rosemarie did an excellent job, I will use her again for any future needed work.
They were great.they finished ahead of schedule and my car looks great.
The service was very good and kept me up to date. Edger Garcia was helpful and polite.p
Car looks awesome! For major repairs done to it, it seem fast and very well done!
I'm satisfied you done a very good job.
This is the second time I have my car serviced with you guys and both times I've been blown away.. I love the service I get and I love how respectful everybody is!
Very friendly. Easy process. Pleasure to have met you all!
My car was in pretty bad shape and Service King made it look brand new again. I would definitely recommend them to anyone needing body work done. They made me aware of the progress they were making and I'm very pleased with the service they provided.
Thank You for taking such care of my vehicle. I received it back today and all I could say was "It's beautiful!" From Phil to your front desk, everyone was very accommodating and took great care of us. Thank you to all those behind the scenes that I didn't meet but know also contributed to the work put in my truck. Appreciate your service and Happy Holidays!
Vehicle Make : Volkswagen
Staff was customer service friendly. Car looks great!
Nice job, excelent attention by Edgar Garcia 100% recommended.
The staff at service king were great! Phil kept me up to date on every step of my cars repairs. I would highly recommend service king and Phil to all of my family and friends!
I am VERY pleased with my experience at service king. They not only fixed my car back to perfect but they cleaned out my car as well, which was an added bonus I didn't expect. Thank you so much for taking good care of my car!
I'm very pleased with my experience with Service King. Phil was a huge help with the entire process. Great customer service! I would highly recommend to my friends and family.
Excellent service....impressed by jeff's professionalism
Loved getting the updates
Great service. Won't let anyone else touch my car
Did a wonderful job. Everything was on on time and communicated well.
Everyone was great! I always knew what was going on with my car and you finished earlier than estimated! I would defiantly go to you guys again if i needed to.
Very profesional service and very friendly staff. My veichle looked very nice and cleaned when it was returned to me. Was very happy with the service.
Rose did a great job keeping me informed and was very professional.
Love this place very professional (Phil) & kept us updated during the whole process. He was very nice. I'm very thankful for his great service.
Rose was amazing! I can not say enough praise about her professionalism and caring attitude towards her clients. She was attentive anytime I had a question or concern and if she was unavailable any other available associate there was ALWAYS EXTREMELY HELFUL with giving her a message or helping me any way they could. She always responded in a timely manner and the ENTIRE team there including the mechanics were professional in keeping me posted on parts and delays and any other update info. This is the second time I have utilized Service King. I was recommended this company by my insurance agent who is also a very great family friend. However, this is the first time I been the this location. I am very impressed!
It was great! Dennis Golden was excellent
My service writer was amazing!
Absolutely amazing. So helpful and accommodating. Very genuine and trustworthy.