Vehicle Make : Mitsubishi
I liked very much the text updates, knowing how things were moving forward.
My service rep Jeff was most helpful through our whole experience. He made sure we were happy with our repairs. He projected a extremely positive image of Service King.
Did a very good job on the truck would recommend there service to anyone
Thanks Phil for rounding up all the parts for my 2017 hyundai it looks brand new again.
Every at service king was very professional and curtious
The text messages were also very good. You kept me informed.
Thanks every one Especially Jorge
Good communication, easy to work with
Dennis Golden was a big help. I appreciate the effort he took to get me back in my car. I wish more places had customer service like he provides. The whole team did a great job on my car. Thank you for everything.
Job came out great. Dennis was quick to respond to any questions or concerns that I had within a timely manner.
Everything look good like brand new
Very professional. The entire process and everyone in it
Service was excellent. They did my repair in 4 days, Amazing!
Dennis was great to work with. He kept us updated every step of the way. Even if it wasn't positive progress.
The shift control lever in the car has been changed...an inferior one has beeni installed in it's place. The blind spot accessory mirror has also been replaced with an inferior plastic one. Neither of these items had anything to do with the exterior body work that was done. We're these items removed/changed for use on another vehicle?
Dennis was amazing! I really felt like Dennis and Service King went above and beyond to take care of us and my car. I will recommend them to everyone and ill never take my car anywhere else!
The repairs looked good as new. As if the accident didnt happen. Thank you so much
My service from you was impeccable. Both times I entered your establishment I was greeting with a smile and very warm welcome. I was updated almost daily on the status of my car, not only through an automated text but from a phone call. I was very happy with the finished product. Hopefully I never need your services again, but if I do, I will definitely choose service King. Thank you for such a wonderful experience!!!
Vehicle Make : Volkswagen
Excellent customer service! I liked the text updaes and completed early.
Thank you for taking care of my car :-)
You were very helpful very patient made my experience the best I've had Thanks for a great experience keep up the good work :-) :-) :-) :-)!!!
Love the updates and calls that I was given!! Workers were very down to earth and easy to talk to, they didn't make you seem like you were just another costumer which I liked. Would 10/10 recommend!! (:
Was satisfied with the work it's looks like new hank you
Great experience my advisor was always in contact with me always courteous an great customer service.
I appreciated the personal care and attention. I felt that the associates were genuinely concerned about my vehicle and my experience wth them.
Even though my car is not completely fixed you guys are taking good care of me. Thank you for helping to relieve so of my stress right now!
Dennis Golden was great and helped us get our car in great shape again. He was very polite and professional. The repair guys went above and beyond and buffed out the good headlight to match the new one. Scratches on the hood were even fixed. Thank you! Will do business again with you guys.
Awsome, thank you so much
Dennis from Service King in Avondale, AZ on 99th avenue was fantastic to work with. When the repair date had to be extended, he was kind and patient with me. Willing to do whatever it takes to have me return, if need be, sometime in the future. Would recommend!
Excellent service and friendly staff!
Dennis took outstanding care of us and our car! We are very pleased with the service we received!!
I will always recommend Service King.
You guys have done a great job on my vehicle.
They had done wonderful job on car and update all information about my car thank you..
It appears that the service department really cares that I am completely satisfied.
The staff was friendly and my car was done ahead of schedule. Dennis Golden was awesome. He updated me on my vehicle frequently. If I ever need any type of body repair done to any of my vehicles I would definitely go back to Service King for service. Thanks again Denise for all your help.
Still working on my repair.
The staff was incredibly friendly and helpful and they were able to get my car done ahead of schedule.
I pretty much worked directly with Dennis Golden, but the staff was friendly and polite. Dennis was awesome. He was very attentive, and updated me on my vechicle as frequently as I received notifications from Service King through text. If ever needed, I do plan on going back to this location for service. As well, I will recommend Service King to my friends and family in the future. Thanks again for all the help Dennis!
My car looks amazing and I am so glad I brought my car in because I got updates and everyone was friendly and helpful. I will always use Service King whenever my car needs work! Thank you so much!
Dennis Goodmsn and the rest of the staff were very polite and helpful. Thank you.
Great service! Phil was wonderful I really appreciate his help and kept me updated every step of the way.
This is the second time I have brought my vehicle to Service King and I am very pleased with the results both times. Excellent work and fast.
The Service King Staff is very professional, nice and personable toward their customers...including myself.
I am very pleased with the repairs to my car and I couldn't believe how good it felt to get back in the drivers seat of my car!
The vehicles I rented from Enterprise were very nice and NEWER, but it felt strange driving a different vehicle other than my own.
Once again, Thank you all very much.
Eleanor V. Moyza
Everything came out perfect. Everybody was super nice. The guy that helped me out was superb. Tens across the board.
Dennis was my service rep and he was wonderful to work with. Superior customer service, exceptionally helpful and willing to explain things to me. If ever I should need car repairs in the future- I certainly would call Dennis first. Thank you for a top rate job on my repair!
The circumstances that should reflect my experience with Service King could have easily left me upset. I will point to one thing that made it positive for me and that was Dennis Golden. Give the man a raise!! (Or at least a good pat on the back).
My service advisor was amazing. I think you have future regional manager there. He took care of me. Well and the entire staff at the 99th ave location could not have been more proffessional. Thank you for getting me back on the road as quickly as you did. Thank tou
Car looks great / I was kept informed about what was happening and got my car back quickly
Thank you so much especially to Dennis he is the best!!
Great work. I was updated at every point in the repair.
Thank God for Jeffrey! He made the entire process painless, was so kind and courteous, must have sensed how much I love my car, and had it repaired perfectly! Sooner than I expected, as well! Service King will be highly recommended by us!
Everyone was so friendly and I would choose Service King again! Best customer service!
Excellent services-Twice to my car.Thank you all
Great people and it was a fast service.
This is the second car of mine that Phil has worked with me on and I am completely satisfied.
Great job,well done!thanks service king
Vehicle Make : Mini Cooper
Car well repaired. And completed before estimated datw. Good job
I appreciate the prompt service provided by the repair center to restore my vehicle to operational status. The updates provided to keep me aware of the schedule was very helpful. Thank you all very much.
Vehicle Make : Mitsubishi
They are a great group
The repairs done by your personnel is just high quality. Customer service was exceptional.
Very nice job done and I would definitely recommend anyone to service King, thanks again.
Vehicle Make : Volkswagen
still need repair to bumper
I love how they make me feel like I'm priority. The gentleman that help me Jeff. Deserves and honor because he is one great asset to your company. He was very nice and made sure I was taken care of. I would come back each and every time.
Was very dissatisfied with the text messaging system that lied to me everyday
Great service and excellent repairs that were done by the technicians. Rudy Garcia was the best. He kept me up to date with the latest status of the car. Really pleased with everything at Service King.
The repairs looked great... Paint job matched excellently and quality was great.
Dennis was great. I was impressed with his professionalism and helpfulness. I will recommend Service King.
Great customer service. U kept me posted and did a great job. U even had my car done earlier than expected. Thank u guys bunches and keep up the good work!
Thank you very much for a job well done
I really appreciated the text messaging updates! Customer service from the Service King crew, Enterprise car rental and Geico was outstanding. I will surely recommend Service King to family and friends.
Thank u very much cs excellent
People who work there. Great to work with
Great communication along the way about the status of my repairs!!! Excellent!
The staff was very professional and courteous. My vehicle was done much quicker than I thought it would be. Thank You Service King!
Made my car look brand new like never before been in accident
Jeff Sutton provided clear communication every step of the way and made sure my 2016 Mazda CX5 was ready today. The workmanship is outstanding. I would highly recommend your company for both the outstanding work and services. I also appreciate the extra mile in giving me the car clean ????
Yes 100% customer service
Vehicle Make : Mini Cooper
Originally I was told car would be ready on Tuesday. It wasn't ready until Friday. Twice I had to initiate the phone call to find out what was going on.
Phil was awesome. I will be coming back and recommend you because of the way he took care of tabitha aka my truck. Thank u
The car wasn't clean when I picked it up (I'm not saying it should have been detailed but it was painted), the service wind shield washer fluid light was on when I picked it up- not when I dropped out off, an access cover that was in place when I dropped off the car was found disconnected and left in the cup holder, there was a mess left under the hood on the radiator cover, one head lamp cover was replaced without the option of paying out of pocket to replace the second one so they match- now one is milky and grey and the other is sparkling new and clear, and this is all on a first impression as I haven't had time to look the car over. The text message updates are nice, but when the little things that should be happening service wise aren't, a text message ads little value.
We were very please with the quick repair of our bumper, the communication was excellent. To top it off our car was cleaned inside and out....we give a 10 for sure. Keep up the excellent job. God bless you!
Armando, Phil & office staff provided outstanding professional customer service in a calm and pleasant atmosphere. I will definitely refer my friends and family to them for any vehicle body repairs.
The car came out looking amazing, couldn't even tell it was in an accident to begin with. Dennis was a really awesome guy and extremely helpful, couldn't have asked for a better experience. Thank you so much for all the hard work!
Dennis Golden was fast and got my car back to me in a timely manner and it looks great
Thanks for keeping up to date on the progress of the work!
Dennis was amazing! He called often to keep me updated as repairs progressed. I had to bring the car back due to an issue with a light, and he was very helpful getting me in ASAP to have the problem fixed. I LOVE my car, and he genuinely understood how important it was to me to make my car whole again. This is my third experience with Service King and I continue to choose to bring my cars here for repair due to the excellent customer service! Thank you for fixing 'Snoopy'!
I like to say thank you Robert and thank you to all your people there the front desk young ladies that help me out then answer my questions I appreciate it I'm happy I would recommend all my friends to bring it to your shop thank you on my 2010 Chrysler 300 Juan V
The work was done well and not only on time but I was kept informed. Very friendly and helpful. The car came home fixed and pretty.
Cute text messages that I shared with coworkers
Exceptional service! Dennis was awesome! The rest of the team was exceptional as well....
Always does great job. Will use in the future.
Robert was very helpful with any issues I had. Kept me informed and helped me with rentals so I could get to work when my other car was out of commission! Good job! Very satisfied!
Great customer service!! Process on getting my car repaired was very easy. Was impressed by how fast it was done.
It was handled professional & in a promptly manner. Thanks again.
Great job done By Jeff. Well informed and great customer service.
The team was great. My adjustor Dennis Cooper kept me updated on a regular basis. Everyone was very pleasant. If I ever need my vehicle repaired again I definitely will go back to Service King
Robert sammon was so awesome and helpful? Love the service and communication from him.
It was wonderful being kept up to date. Everything was completed very quickly. The car looks great!!
Excellent service thank you
Dennis was great! Very friendly, professional and helpful. I like the text updates. Overall it was a good experience.
Great experience even though a light was forgotten it wad taken care of immediately.
Constant update on the status of the repair was excellant, it gave me great statisfaction that my car was well taken care of. Thanks to Jeff n his team.
The job was really a small one.I could have gotten the part myself within one day.Instead a part was ordered from another supplier.This job was 2 days tops.You had my car for 8 days.It would have been better.To order the part then call me to bring the car in.Then we would not have been without the car for 8 days.
The workmanship was superb and professionally completed. I thank the whole team for a job well done.
My mistake for not checking how long it would take to get my car done. I would have rescheduled because I thought it would only take 3 or 4 days but automatic text messages said 8. I spoke with Robert and wit constant text updates I was able to get my car in 5 workings days. He said he would keep me updated and he actually did. Comendable.
Excellent service I can't ask for more
The car was ready before I experienced day. And they did a great job.
We very impressed with the staff and they were very professional I would recommend them to anyone
Everything was AWESOME!!! From start to finish! I love the text correspondence that kept me informed of the progress of my vehicle every step of the way. Would recommend Service King to all my family and friends:-)
Liked being kept in the loop on repairs. Fast service.
I appreciated the continued updates and the final fix was professional. Thank you.
The services at Service King was one of the best that I have ever had Dennis Goldin was very professional and gave great customer service he kept us informed regarding the status of our vehicle and due to the customer service we received from Dennis we will definitely recommend any services to Service King
Customer service was horrible.
Adjuster did not explain anything of what they did to the vehicle once I picked up just rushed us out of there never again will I come to the Service King.
Very professional establishment. I was kept well informed on progress of repairs. Employees were very processional.
It is the best job ever you can not even tell looks like new again perfect
Jeff was awesome assured me my vehicle would be taken care of 10 days later my vehicle was ready looking great also advise me if I had any problems to contact him Jeff thanks again rating Jeff big 10 thank you Miguel & Lupe V
I'm without words. Such a lovely experience, from walking to the repair center, the attention of the reception desk, the enterprise agent, my representative from Geico on the site, the costumer service from King center. Wow kudos to all of you. For me all of you get 110%.
Since the first moment I had an awesome experience at Service King. I appreciate how efficient and friendly they are. Thank you so much!
First my car was returned very dirty. 2nd if I look closely I can actually see where the damage was before the repair.
Love that I was updated daily throughout the repair process. My car was clean as new when it was returned to me. My Service Advisor Dennis Golden professional and considerate.
Service King is the best body shop in town in and out in less time than they told me. My hat off to the manage.This is the the best body shop in town will spread the word.Thank you service king
Im very happy with the service I received. Dennis Golden was professional and friendly
All service was excellent. Only room for improvement would be to double check the vehicle over that all the exterior lights are working. Yours isnt the only shop that missed a light, the Peoria Service King did some work for me a few months back and they missed one too
Everyone, especially Dennis, did an awesome job. Still waiting for some minor repairs but I'm confident they won't be a problem. Thanks to everyone for all they did!
Everything was completed as promised and ahead of time! Top notch service!
Jeff made if extremely quick and easy! Great service
Very professional, efficient and helpful staff. Excellent workmanship. Super overall experience.
Thanks to all My Toyota Tundra looks Great.Your customer service was Excellent Jeff and crew took care of us in a very professional matter.My husband and I always will recommend SERVICE KING to our friends and family
Everyone was very friendly and helpful. Jeff explained the process of fixing my car very well, and my car was fixed in a couple of days. Service was excellent!
Danny was great to deal with. He kept us updated on the status of our truck and got it back to us in a timely manner.
Vehicle Make : Volkswagen
Job well done
It took longer than expected. When I got my car, one of my head lights was not working.
2nd time I have had to use Service King. Both times I went to the Tolleson location, EVERYONE from the front desk to the rental car person was professional and courteous. Just got my car back today, a week ahead of schedule!
Great communication, liked the text messages with the status. Robert was an excellent service adviser. Car looks like new again!
Excellent job and keep up the good work.
They didn't fix the scratch or dent that was cause by the accident
Phil was great , send us updates almost daily.Service was excellent.
Everyone was very nice and polite , know my car was in good hands . Dennis especially nice and honest . Thank you
Excellent experience! I have never been happer to have been in an accident. Edgar was very helpful and took care of me from start to finish. Thank you and I will be back if anything happens again.
I appreciate the updates. My service representative was very helpful and courteous.
Robert was very professional and kept me up to date with the progress of our vehicle which was a first for us. When Robert noticed something on the repair he didn't like he took it back immediately to get buffed out and came back looking great. Just things like that is the reason I always go back to Service King and continue to recommend you guys to friends and family. God bless and thanks again.
Great customer service. .. wow.
Sal at service king did am outstanding job and went above and beyond expectations to make sure I was tooken care of and always updated me on my vehicle. If had any questions he was there to answer them. Thank you for great service
Vehicle Make : Mini Cooper
I was absolutely satisfied and I will tell my friends and family to take their autos there..I will also be a return customer for my auto repair needs..thank you!!
Jeff was a huge help and always kept me informed. Someone had scratched & took a nick out of my trunk so Jeff took care of that for me. Thank you!
There was overspray on my car that appeared like someone tried to buff off. Long scratches on the top of my car into the clear coat that were not there and the back door wasn't seated right. Too late to fix though. I already had made plans to trade car in today and had put money down. I was impressed with the Mazda but the work on the Cruze was disappointing.
I wasn't satisfied with the complete work done on my car. I went to pick up my vehicle today and looked under the hood to examine the front end repairs & noticed the wind shield container was empty & missing the cap I asked the service advisor to put fluid in the container and noticed it was a leak. I left my car at Service King I was not completely satisfied with the service.
Was kept updated on the progress throught the process. The car looked beautiful! Am very happy with the outcome!
My advisor, Dennis was very helpful and helped make the process go smoothly.
Vehicle Make : Mitsubishi
Nothing further needs to be said
Your team was absolutely amazing and I appreciated every moment of it. My car now looks perfect as if I just bought it off the lot.
I will never be taking any of my vehicles to the Tolleson location ever again. I am still in disbelief at how someone can take a vehicle in for TWO repairs and then have the shop tell them it's ready for pickup when there has only been ONE repair completed. The other thing that amazes me, and not in a good way, is that the person washing the vehicle prior to customer pickup can say that they didn't SEE or FEEL the dent that was in the bumper! One of the two reasons why it was there in the first place. Completely disappointed with every aspect of the Tolleson location.
I'm very satisfied with the quality of work and service i received with service king.
Excellent customer service from the front desk staff to the "intake" staff who handle my car very well. There was constant communication. Not once did I feel worried about my car wondering when I would hear back from service king. Everything came out stunning! If I ever need any kind of repairs in the future I will definitely come back to service king!
Thank you for the text updates. It is a service that sets you ahead of many others. In-person customer service was also outstanding.
Only recommendation is to very that all vehicle lights are connected and working properly. I picked up my car and had no tail lights, brake lights or rear turn signals. It was a simple connector that was not hooked up so its not a big deal. But I do recommend performin. And Ops check of everything before the vehicle is returned to the customer. Other than that I was very impressed by the work and repairs done
One of the best if not the best customer service ive had!
Dennis was very helpful and kept us informed throughout the process. The workmanship was very good and was accomplished in a timely manner. We would highly recommend Service King for car repairs because of the personal interest Dennis took in our repair and the quality of the work.
I like the new texting option as a means of communication. It always kept us updated and in formed on the progress of our vehicle.
Ive had Phil the last 3 times. Even though i always joke to never see him again... I keep ending up back at Service King. He treats me like more than a customer... Almost like a good friend
Very satisfied with your work on my truck
Personal very communicative on every step they working on, 100%satisfied
I really do appreciate you all helping push to get my car ready. It didn't have to be done but in glad it could get done in time for my husband to drive it down to Illinois for the birth of our first child! Thank you again so much!
Armando was professional, explained all that was going to happen and provided a great customer service. Thanks, Lucio Amado
Thank you my car is back to being perfect!
Outstanding!! That says it al!!
Thanks to all who helped get our truck repaired.
The job that was done on my car was outstanding.
Experience was great! The whole process was quick and easy.
Thanks Galien and your entire team at Service King on fixing my Dodge Durango, nice job!
Vehicle Make : Volkswagen
Service kings and Dennis Golden took very good care of me! Great service!
This was the best experience I've ever had with my van being repaired and getting a rental with having 2 toddlers running around. They're customer service was excellent and they informed me of everything ahead of time so there was no confusion. I would highly recommend to anyone looking for repairs and/or a rental.
Robert was very good in the updates and getting back to me when called. I would be happy to deal with him again. The car looks great. It was cleaner than when I took it in.
I was not happy that it took me 2 weeks to get an appointment to take my car into your shop. Especially, when State Farm insurance recommended you.
Fantastic job Phil and the Service King team!
Everyone was nice, friendly and did a really nice job on the car. I give my experience an A+
We appreciate the up to date progress of the repair with the vehicle and the kindness that we received