Very customer service oriented. I was totally informed at all stages of repair. One of the few companies I've done business with since moving to Arizona that DID NOT over promise and under deliver. I felt like I was their most important customer in all dealings from turning my truck in for repair until picking it up in half the time they quoted. Truck looks fantastic, but it is raining today. I'm sure it will look just as good in the sunlight. Dennis was the best to work with and a 10 out of 10 in customer service! Thank you Service King, Larry T
Great communication from advisor. Pleasantly surprised when car was done early than expected.
Paint came out perfect, the car was done right on time as they said. Service advisor was friendly I will definitely recommend this automotive repair shop.
Everyone I encountered was very professional and friendly!! I would definitely recommend to family and friends!! If I should ever need repairs to any of my vehicles I will be back!! Thank you for everything!!
Very nice work, courteous and professional staff. I wouldn't hesitate to use Service King again. Job was complete early and I was kept informed as far as the progress on my vehicle. Thank you for your professionalism.
It's a great paint and body company. I used this outfit before when it was call auto body world. I think it was call that. Any way I truly recommend great staff very knowledgeable on what they do..keep up the great work..
I'm happy with the job but I didn't happy with the service, they didn't give me any updates until I was called them and didn't call me back when they told me that they going to call me.
Very professional service
Dennis was awesome! Perfect service and professionalism!
Unfortunately my car was not fully repaired when I came to pick it up, I drove out from CA and picked it up only to find my tires were still messed up. As frustrated as I was I do appreciate Dennis and George for being so kind and Armando for giving the go ahead to make it all happen so that I was able to get it repaired the next day. Although my car wasn't on point the customer service was above and beyond. Thank you
There is a warning light about tire needing service. I don't remember the exact notification. Also there is a center cap missing from the passenger weel. This is my sons car and he says is is making a strange sound when he is driving.
The lady that was helping me the day I picked up the car was super friendly, which made having to wait for 4 plus hours much better.
Excellent customer service always kept me informed.. would absolutely recommend Service King..
Everyone was very courteous and helpful. Thank you foreally helping my father and for being so friendly.
They were really fast with the repair and keep me well informed through out the whole process
Vehicle Make : Volkswagen
My car looks amazing! Thanks so much, it looks brand new again!
They did a amazing job, my car looked brand new and runs smoothly.
Another job well done. Thank you very much. You guys were awesome.
Excellent service!!!!! Thanks so much!
Everyone was very nice and my car was done quickly
Great costumer service and my car came out great.
Jeff explained the process well and made recommendations that exceeded my expectations on how well the car looked when it was finished!
I was told to come and pick up my car this evening I got there I was rushed to look at it I drove down the street got to my hotel and opened the door and half of the repairs were not done I am not happy I called right away and he adored erased home the door so that they were open till 6 I got to my hotel at 5:40 and called and he was already gone 20 minutes before he was supposed to leave
Phil the service advisor was very friendly and helpful every step of the way and also answering any questions and concerns I had. I am very pleased with service that was given.
Your company is the best experience we could have hoped for through our time of inconvenience . Very professional, prompt and surpassed are expectations
. I will forever in the future promote and recommend your company.
It was a great experience with you guys and very professional thank you for a hard work you put on...
Quality service! Updates provided on a regular basis. Delivered fantastically repaired vehicle ahead of schdule. Thank you.
Car had to be returned because they were still issues
Great service, quick repair. Thanks again!
The service was extremely professional and very pleasant.
People were nice and professional and made getting my repairs done fast and easy.
Very impressed with overall experience.
Loved how quick you got my van done
I was very satisfied with the work done on my car and The Floyds they were very friendly and helpful especially Jeff that made me feel very comfortable and welcome. I would recommend others two get their car repair at that location. Thanks again Service King what the great work
Every person I dealt with was great. Keep up the freT work your entire teams customer service was fantastic!
Team was very polite every time I spoke with them. Phil was very pleasant to deal with and contacted me with updates throughout the week. Very pleased with the car and with my experience with Service King. Thank you.
Vehicle Make : Volkswagen
Your staff was humble and enjoyable to work with. Im thankful they took the time to assist me in my time of need. Possibly the best customer service i have received to this day. Thank you again for your hard work and dedication and attention to detail.
To put it simply in one word "TRUST", the staff were outstanding in the start to completion of repair work. So I would trust any future repair work for our vehicles. Thanks!
Great personalized experience from start to finish. Please commend Jeffrey Sutton for a job well done.
No issues so far, but I just took delivery of my vehicle today, so something could still come up.
Great business professional people
The only thing that really irritated me was that your company does not accept cash...thank goodness my neighbor had waited for me. So i had ti go to the bank, deposit the monies & then go back & get my car. On the flop side... the text (s) keeping me constantly updated oncthe progress. I VERY MUCH APPRECIATE IT & certainly recommend your company company should anyone needs a repair & my rep, Gayland was totally great. I THANK YOU FOR WONDERFUL.
Front office, Jeff, general manager and the work performed were all top-notch
Vehicle Make : Volkswagen
Car is in perfect condition and they repaired it very fast.
Jeff was super helpful and provided excellent customer service. It was also very convenient to receive the updates via text. I also appreciated being able to use the rental service there via Enterprise. This was an unfortunate incident for me (needing to get my car fixed), but your staff made it easy to navigate the process. Thanks so much! I will be sure to recommend Service King to my friends.
Not only did they do a great job with my vehicle but outstanding customer service! I loved the updates and ease of all information on repairs of my car.
Fast, quality, ease of use & great customer service
The car was finished as promised and I liked being informed about the progress of the repair.
Jeff was very courteous and helpful.
Text message updates were great, everyone I dealt with seemed very eager to help. Leah & Dennis specifically.
Service was timely and vehicle in great shape
I like the fact that I was always informed about my vehicle. Everyone was very friendly everytime I went to the shop. You guys did a wonderful job. Thank you!
As always great service and friendly staff
Got it done 1 day earlier. Did a wonderful job. Thank you service King. Also keep me posted on the car repair. Edgar was gre
Rosemarie did an excellent job, I will use her again for any future needed work.
They were great.they finished ahead of schedule and my car looks great.
The service was very good and kept me up to date. Edger Garcia was helpful and polite.p
Car looks awesome! For major repairs done to it, it seem fast and very well done!
I'm satisfied you done a very good job.
This is the second time I have my car serviced with you guys and both times I've been blown away.. I love the service I get and I love how respectful everybody is!
Very friendly. Easy process. Pleasure to have met you all!
My car was in pretty bad shape and Service King made it look brand new again. I would definitely recommend them to anyone needing body work done. They made me aware of the progress they were making and I'm very pleased with the service they provided.
Thank You for taking such care of my vehicle. I received it back today and all I could say was "It's beautiful!" From Phil to your front desk, everyone was very accommodating and took great care of us. Thank you to all those behind the scenes that I didn't meet but know also contributed to the work put in my truck. Appreciate your service and Happy Holidays!
Vehicle Make : Volkswagen
Staff was customer service friendly. Car looks great!
Nice job, excelent attention by Edgar Garcia 100% recommended.
The staff at service king were great! Phil kept me up to date on every step of my cars repairs. I would highly recommend service king and Phil to all of my family and friends!
I am VERY pleased with my experience at service king. They not only fixed my car back to perfect but they cleaned out my car as well, which was an added bonus I didn't expect. Thank you so much for taking good care of my car!
I'm very pleased with my experience with Service King. Phil was a huge help with the entire process. Great customer service! I would highly recommend to my friends and family.
Excellent service....impressed by jeff's professionalism
Loved getting the updates
Great service. Won't let anyone else touch my car
Did a wonderful job. Everything was on on time and communicated well.
Everyone was great! I always knew what was going on with my car and you finished earlier than estimated! I would defiantly go to you guys again if i needed to.
Very profesional service and very friendly staff. My veichle looked very nice and cleaned when it was returned to me. Was very happy with the service.
Rose did a great job keeping me informed and was very professional.
Love this place very professional (Phil) & kept us updated during the whole process. He was very nice. I'm very thankful for his great service.
Rose was amazing! I can not say enough praise about her professionalism and caring attitude towards her clients. She was attentive anytime I had a question or concern and if she was unavailable any other available associate there was ALWAYS EXTREMELY HELFUL with giving her a message or helping me any way they could. She always responded in a timely manner and the ENTIRE team there including the mechanics were professional in keeping me posted on parts and delays and any other update info. This is the second time I have utilized Service King. I was recommended this company by my insurance agent who is also a very great family friend. However, this is the first time I been the this location. I am very impressed!
It was great! Dennis Golden was excellent
My service writer was amazing!
Absolutely amazing. So helpful and accommodating. Very genuine and trustworthy.
Whoever he guy was that called inform us that night that our vehicle was ready was very kind in the voicemail. He offered to stay a little late if I had time to pick it up today (which I didn't but it was greatly appreciated).
All are professional &friendly
The entire process was so smooth, staff was amazing and car experience was not an inconvenience. Thank you!!
I appreciate the excellent customer service at your Avondale facility. Jeff was the representative I dealt with and from the start explained in detail what exactly the process was going to be to fix my vehicle. I am actually quite impressed with the quality of service in combination with Geico, Service King, and Enterprise rental there wasn't a clitch! I was very satisfied when I picked up my vehicle. Again thank you for the excellent service!
I was satisfied with the work that Service King have done for my car.
Got done ahead of schedule and even ckeaned my car ????
Communication, job perfection, and speedy service! No lies, broken promises, no excuses. Simply honest hard working people doing the right thing the best they can and with perfection. This is our third time of doing service with them and they never disappoint! It just seems to good to be true but Service King, Dennis Golden and the crew are to be complimented for outstanding customer service, excellent workmanship, and going above and beyond to meet every expectation. We are very happy with their work and definitely recommend Service King on 99th Ave. in Tolleson, Az.
Well my back signal light,on the drivers side, is not working, which not allowed me to use my car as I needed to. Then the back seat is dirty, you can tell the seat was not covered while you were working on it. As you can see my weekend was ruined, so I am not happy at all.
Phil did a great job keeping me informed with the entire process. Being my first accident I thought that I would be dealing with headache after headache however Phil was always willing to address any questions or concerns I had. Even after my car was returned Phil reached out to make sure everything was okay. I can say how much it means to me and my family to see someone follow through even after the job is done. The work done on my car is also amazing... I can honestly say that I would recommend your services to anyone I know.
Vehicle Make : Volkswagen
Fast and friendly. I hope I never have to deal with vehicle damage again, but if I do I'm coming to you guys.
Excellent service I would definitely go back
Everyone was very friendly. Great business. Also got my car fixed in a timely manner. I was extremely pleased with the results.
You guys did a great job. You made the whole experience better than I could have imagined. I love that you guys were initially happy with the work and made it right. Not many people still do that.
The guy that work with me he is the Best person I have been working with my Car. They have done a beautiful JOB on my Car. Thank you All.
Phil was awesome, kept informed weekly, and exceeded my expectations.
Yes, I was very satisfied with the results! Thank you Service King for a job well done!
Words fall short of how good our experience was. Worked with our insurance company directly (Allstate) so I did not have to play middle man. Texted updates and answered every question well. Would recommend to others. I have one final question for them. Our headlights don't seem perfectly aligned so I have to ask about that. Not sure it was like that before or not. I am confident they will answer/address my question!
Nice friendly staff thank you
Excellent workmanship and great customer service.
Jeffrey Sutton did an excellent job explaining the process and kept me updated throughout. I appreciate that they were able to get my vehicle in & started right away and i'M pleased with the completed product. Thx much,
Israel M Resendez
First class service. Friendly staff. Repair work is flawless.
Efficient and expedient service! Thank you!
Excellent job and service, totally professional
Just want to thank your team for an awesome job they did an excellent job with my bumper Thank you. Mr. Romayor
I was satisfied with the repairs
They have very lousy service.
Pictures were taken of my car prior to initiation of repairs. Please check the photos and tell me how many balance weights you see on the drivers side front wheel.
amazing, earlier than promised, great work and very pleasant people to work with
Jeff did a great job from start to finish of the process.
Outstanding in every way! I would diffinately recommend them and would be confident that anyone would receive the same service!
Looks as good as new and finished earlier then we expected!
Awesome experience. Excellent TEAM effort. Jorge ****, our Service Advisor, exceeded our expectations!
Omar and Jorge were great. My car never looked so good!
Dennis was great to work with. He was friendly and kept me informed on what was going on with my sons car. I liked the text messages as well with the updates. The only issues that came up were the defective parts that were sent to Service King from the manufacturers and Dennis was quick to request replacement parts. Thank you for a great job! We will return to Service King should we ever have another accident and ask for Dennis. Please thank all the mechanics who worked on our car too!
Awesome job and completed ahead of schedule.
Super friendly staff, the repair on my car is excellent, looks like a brand new car
I'm very happy with the service I received.
Everything was great and the customer service was excellent
Jeff kept me updated continually. I was never in the dark about my repair.
Vehicle Make : Volkswagen
Air leaking through new door tan headlining has grease hand prints all over and new scratch on lower outside passenger door brought car back after picking it up picked car up around 9am returned around 11am called as soon as I noticed the scratch in door returned at around 11am and got rental car back
I love this place and will definitely come back and recommend it to everyone.
Your team is really great service is excellent and I greatly appreciate all of the work you team put into getting my vehicle repaired. Thanks
Vehicle Make : Mitsubishi
I liked very much the text updates, knowing how things were moving forward.
My service rep Jeff was most helpful through our whole experience. He made sure we were happy with our repairs. He projected a extremely positive image of Service King.
Did a very good job on the truck would recommend there service to anyone
Thanks Phil for rounding up all the parts for my 2017 hyundai it looks brand new again.
Every at service king was very professional and curtious
The text messages were also very good. You kept me informed.
Thanks every one Especially Jorge
Good communication, easy to work with
Dennis Golden was a big help. I appreciate the effort he took to get me back in my car. I wish more places had customer service like he provides. The whole team did a great job on my car. Thank you for everything.
Job came out great. Dennis was quick to respond to any questions or concerns that I had within a timely manner.
Everything look good like brand new
Very professional. The entire process and everyone in it
Service was excellent. They did my repair in 4 days, Amazing!
Dennis was great to work with. He kept us updated every step of the way. Even if it wasn't positive progress.
The shift control lever in the car has been changed...an inferior one has beeni installed in it's place. The blind spot accessory mirror has also been replaced with an inferior plastic one. Neither of these items had anything to do with the exterior body work that was done. We're these items removed/changed for use on another vehicle?
Dennis was amazing! I really felt like Dennis and Service King went above and beyond to take care of us and my car. I will recommend them to everyone and ill never take my car anywhere else!
The repairs looked good as new. As if the accident didnt happen. Thank you so much
My service from you was impeccable. Both times I entered your establishment I was greeting with a smile and very warm welcome. I was updated almost daily on the status of my car, not only through an automated text but from a phone call. I was very happy with the finished product. Hopefully I never need your services again, but if I do, I will definitely choose service King. Thank you for such a wonderful experience!!!
Vehicle Make : Volkswagen
Excellent customer service! I liked the text updaes and completed early.
Thank you for taking care of my car :-)
You were very helpful very patient made my experience the best I've had Thanks for a great experience keep up the good work :-) :-) :-) :-)!!!
Love the updates and calls that I was given!! Workers were very down to earth and easy to talk to, they didn't make you seem like you were just another costumer which I liked. Would 10/10 recommend!! (:
Was satisfied with the work it's looks like new hank you
Great experience my advisor was always in contact with me always courteous an great customer service.
I appreciated the personal care and attention. I felt that the associates were genuinely concerned about my vehicle and my experience wth them.
Even though my car is not completely fixed you guys are taking good care of me. Thank you for helping to relieve so of my stress right now!
Dennis Golden was great and helped us get our car in great shape again. He was very polite and professional. The repair guys went above and beyond and buffed out the good headlight to match the new one. Scratches on the hood were even fixed. Thank you! Will do business again with you guys.
Awsome, thank you so much
Dennis from Service King in Avondale, AZ on 99th avenue was fantastic to work with. When the repair date had to be extended, he was kind and patient with me. Willing to do whatever it takes to have me return, if need be, sometime in the future. Would recommend!
Excellent service and friendly staff!
Dennis took outstanding care of us and our car! We are very pleased with the service we received!!
I will always recommend Service King.
You guys have done a great job on my vehicle.
They had done wonderful job on car and update all information about my car thank you..
It appears that the service department really cares that I am completely satisfied.
The staff was friendly and my car was done ahead of schedule. Dennis Golden was awesome. He updated me on my vehicle frequently. If I ever need any type of body repair done to any of my vehicles I would definitely go back to Service King for service. Thanks again Denise for all your help.
Still working on my repair.
The staff was incredibly friendly and helpful and they were able to get my car done ahead of schedule.
I pretty much worked directly with Dennis Golden, but the staff was friendly and polite. Dennis was awesome. He was very attentive, and updated me on my vechicle as frequently as I received notifications from Service King through text. If ever needed, I do plan on going back to this location for service. As well, I will recommend Service King to my friends and family in the future. Thanks again for all the help Dennis!
My car looks amazing and I am so glad I brought my car in because I got updates and everyone was friendly and helpful. I will always use Service King whenever my car needs work! Thank you so much!
Dennis Goodmsn and the rest of the staff were very polite and helpful. Thank you.
Great service! Phil was wonderful I really appreciate his help and kept me updated every step of the way.
This is the second time I have brought my vehicle to Service King and I am very pleased with the results both times. Excellent work and fast.
The Service King Staff is very professional, nice and personable toward their customers...including myself.
I am very pleased with the repairs to my car and I couldn't believe how good it felt to get back in the drivers seat of my car!
The vehicles I rented from Enterprise were very nice and NEWER, but it felt strange driving a different vehicle other than my own.
Once again, Thank you all very much.
Eleanor V. Moyza
Everything came out perfect. Everybody was super nice. The guy that helped me out was superb. Tens across the board.
Dennis was my service rep and he was wonderful to work with. Superior customer service, exceptionally helpful and willing to explain things to me. If ever I should need car repairs in the future- I certainly would call Dennis first. Thank you for a top rate job on my repair!
The circumstances that should reflect my experience with Service King could have easily left me upset. I will point to one thing that made it positive for me and that was Dennis Golden. Give the man a raise!! (Or at least a good pat on the back).
My service advisor was amazing. I think you have future regional manager there. He took care of me. Well and the entire staff at the 99th ave location could not have been more proffessional. Thank you for getting me back on the road as quickly as you did. Thank tou
Car looks great / I was kept informed about what was happening and got my car back quickly
Thank you so much especially to Dennis he is the best!!
Great work. I was updated at every point in the repair.
Thank God for Jeffrey! He made the entire process painless, was so kind and courteous, must have sensed how much I love my car, and had it repaired perfectly! Sooner than I expected, as well! Service King will be highly recommended by us!
Everyone was so friendly and I would choose Service King again! Best customer service!
Excellent services-Twice to my car.Thank you all
Great people and it was a fast service.
This is the second car of mine that Phil has worked with me on and I am completely satisfied.
Great job,well done!thanks service king
Vehicle Make : Mini Cooper
Car well repaired. And completed before estimated datw. Good job
I appreciate the prompt service provided by the repair center to restore my vehicle to operational status. The updates provided to keep me aware of the schedule was very helpful. Thank you all very much.
Vehicle Make : Mitsubishi
They are a great group