Carlos and Henry were very professional, friendly, and honest. I could they wanted to keep the customers satisfied. The vehicle looks great, job well done. I’m glad to have it back in a timely manner well under estimated time.
PROS: Customer service was great. Kept me informed throughout the entire process.
CONS: Was told vehicle would be ready in 7-10 days. Picked up vehicle 17 days later. Made plans around 7-10 days, not 17 days. Everything looked great until I got home and noticed small dots in the paint; possibly dust or small bubbles in a few places on the hood.
Other than that, everything looks great
Henry was ver professional and a pleasure to work with. Excellent communication all the way. Great looking repair.
thanks for your service ,col.kim.
Such a great experience! Henry and Carlos were amazing... like family! Great repair work, totally met our needs, and the car was completed 3 days early!!! I was so stressed with the tiny rental car that could barely accommodate our family. A little thing but so important to me was that Carlos moved my car seat from the rental to my car... he was so kind and caring and I really needed the help. Everyone at Service King was so kind, caring, explained everything and always had a smile. We will definitely use them again and will recommend Service King to our friends! Thank you, thank you!
Have you considered over-estimating the time it will take to complete repairs? In my case, you had trouble with both aftermarket and brand parts, so I picked up my SUV on Wednesday, but it was promised it on the previous Friday. If I had been told three weeks, rather than two, the Wednesday pick up would have been early. I had worked my schedule around the two week/Friday pick up. Of course, an early pickup would have played havoc with my schedule, too. Maybe your way is fine. I chose your shop in Bulverde because I had used your shop in The Woodlands. Unfortunately, I live about 80 miles away.
Carlos did a great job handing the repairs and keeping us informed.
Mr Henry was amazing...He texted the progress of the repairs and called to see if I had any questions...they even called the rental car agent to pick me up.. the service and workmanship was excellent.. Thanks
Outstanding service by Henry at the Spring Branch,Texas shop.
Service was great. Only complaint was this survey came to me at 7:00 am on a Sunday!!!!!
I received timely updates on my vehicle. Carlos was great. I’m totally satisfied with my experience
Thank you Henry and staff for the great service you provided. I greatly appreciate it. My car was returned even sooner than I was initially told. Great service.:) Thank you again.
Carlos was very courteous & displayed excellent customer service. Pleased with the body work on my car.
Product delivered is unacceptable. Specifically noticed is a 3" run in the paint.
Great job good timing thank you excellent work
Fantastic group of people
Excellent job and customer service!
Thanks so much!