Repair done well and within projected time frame. Very good quality of work.
Billy Parker is truly amazing at what he does. I would not ever trust my car to another service rep. Tami Nestor-Von Stein is also wonderful and delivers an exceptional level of service. I will always refer all of my friends and family to Service King because of the dedication of these staff members. I am always extremely satisfied with Service King because of them.
Daniel took great care of me!
The service was outstanding! Definitely where I will take my car again if ever needed!
I always use Service King. I trust them.
Love the text messages & constant updates! This is the 3rd or 4th time I have
Taken my 4Runner to SK and I could not be more pleased. Friendly, fast and just plain great service as usual.
over spray on the back of the car
My car light is off deriving side
I lived the text updates keeping me posted about the progress on my car repair. And when I picked it up it was all clean!! Very happy!!
Excellent customer service! Updates on vehicle repairs extremely helpful! Professional repairs
Vehicle Make : Volkswagen
Robert is very kind.
I was very satusfied with the customer service and the job done. For a couple of days I was very concerned as your guys struggled to secure a part from the manufacturer that would delay us 1 month. Oscar was very diligent and kept me informed. He was able to secure a part and only had 1 week delay. My only comment is that I would have liked to rely less on voicemails. Oscar was always very careful to respond on a timely matter, but I did usually had to leave him a message. Thank you all!!
Robert did a great job of keeping me informed of the progress on my car.
Great job, thanks for cleaning my car. It was a nice surprise :)
Service was sterling. The staff kept me informed as to when my car would be ready. I normally abhors national chains but y'all earned a customer with this experience. Great job! Kpraaaahhhh!
Vehicle Make : Volkswagen
Great work! Made the process smooth & easy. Car looks great. Staff were very nice & knowledgeable.
Excellent work. The service from beginning to end was extraordinary. Thank you so much for making me feel comfortable and secure
My steering has more play than before the accident and my reconditioned wheel doesn't not match. I have tried to call and can't reach anyone. I have texted my repair contact and have not heard back.
Everyone was very friendly and informative during the repair process. Billy was fantastic and I'm very happy with the service! Thank you for everything!
They were great to work with. The receptionist was very nice and quick with my needs. Daniel was great to work with as well. And the work that was done on my car was excellent.
Service took 10 days longer to complete than originally stated. Communication was poor. I ended up picking up my car with one part missing (bolt cover on front bumper) and will have to return at some point to pick up the missing part. Ugh.
From Billy on down, what a wonderful group of motivated individuals!!
Vehicle looks great, no complaints.
Send me this message when my light is fixed. Thanks.
daniel is amazing! and the car repair is great, too :)
Loved the updates via texts or voicemail. Always let me know the status & projected date. Always professional. Quality of work was perfect. Appreciate the car wash & vacuum cleaning. I almost didn't recognize my car!
The staff at Service King was so unbelievably helpful and accomadating! I will definitely recommend Service King to anyone who needs car services
I liked the way your team kept me informed of what was going on
Robert was so nice too.
Great communication, excellent work, friendly and helpful staff
Robert did great with keeping me notified of every step along the way with my car being fixed. The people who repaired my car did an awesome job. My car looks brand new. Thanks again service King! I will definitely use y'all again in the future.
Billy did a great job keeping us informed and the repairs look great
Good job. Regular updates. Would go back.
I appreciate the return of our car with a beautiful cleaning inside and out.
The staff kept me very up to date on my car while it was being fixed. Everyone who I spoke with was very nice and polite. I would recommend to my friends using this facility to go and have their cars repaired.
Great job...thanks...you kept me informed thanks for that
There were some scuff and white marks on the driver side rear panel of the car that need to be fixed. There is also a red mark on the bumper. Please call me atxxx-****-xxxx so I can get these fixed. Thank you. Hope H
I appreciate the great service I received. I'm sure working in the body repair service can be a stressful job. Thanks!
I was very happy the way the customer service representative handle my case other work on my car was done perfectly and I even appreciate having coffee in your shop I just want to say thank you
Tanya was so great in keeping in contact with me regarding my car repairs. The work was immaculate! Can't even tell my bumper was smashed! I will definitely be returning for any car repairs or any needs.
Everyone was very kind and welcoming. Tanya was great with giving me daily updates on my car, which was finished way earlier than expected. I will definitely recommend Service King.
This was not my first experience with S K. As in my first visit, this was exceptional in all respects. I'll recommend S K to all I know.????
Good service. Was fast and on time. They reach u 2,3 times a week for update about ur vehicle status. Great services
Bill and tammy did a great job
Thorough repair with outstanding service in good time! Thanks!
- Nancy C
Service king is the worse and I don't even trust the work done. The parts are used or refurbished from the original vehicle. The work in my opinion is sloppy, and I will be taking my vehicle to a real auto shop for inspection. The business **** so bad they tried to silence me with a 50 gift card! The company is nothing more than a scam that does **** work and has the insurance company in their back pocket.
Very good experience. Thank you.
Since it was my first acident I was very aprehensive of the process to get my car repaired and the whole insurance fiasco. Let me tell you, Daniel at the Lamar location was phenominal. It was a pleasure working with him from the estimate to picking up my car. Big thanks to him and the guys in the back who repaired the car. You guys know how to make a bad situation into a great experience.
Kept me well informed throughout
Tanya gave me an update of my vehicle everyday and finished job done very nicely. I will come back for sure.
The team made my experience easy. The work looks great!
Friendly, fast service. The best
Great service, thanks Robert!
Stellar service! Received regular updates and the car looks great just like new. They even vacuumed inside and cleaned the mats. 5 star!
Please don't text survey, use email. Next time I won't give u my phone number.
The staff are very friendly and knowledgeable
Tanya did an excellent job of communicating progress on the repairs
Loved the text updates. Everyone was very nice.
Please do not contact me. I've explained my frustration with having to pay the wrong deductible because of your mistake despite repeated attempts from my insurance company to fix it. Also, after assurances that parts would be ready in 24 hours, it took a month to fix car. Robert is a good guy but service king is the worst.
Took 6 weeks and we were told 3. Never given an end date when asked multiple times. No full understanding of all stages of process and what each meant. Had communication ... but nothing that gave real clarity on where we stood on the project and how much longer.
I had something come up that conflicted with my appointment time and when I called your office Tanya was nice enough to schedule me an hour earlier. I was still worried about the time so I went in a little early and sure enough Tanya was able to fit me in. I was waiting to call enterprise to pick me up till I knew for sure I was leaving my car but amazingly someone from enterprise was already on the way because it was set up earlier by y'all. The whole thing was so quick and easy that I could have kept my original appointment time and still made my other appointment. The whole time y'all had my vehicle Tanya kept me informed of what was happening and the car was done earlier then expected. From start to finish I was thoroughly impressed and will definitely use you again. Thank you.
Service King employees were very courteous and professional. If anyone ever asked do I know someone for repairs I will gladly recommend Service King.
thank you Debbie
Enjoyed the txt updates throughout the process.
Work was finished before expected and car was returned in pristine condition. Very satisfied with customer service.
Tanya was awesome. She kept me informed during every step of the process.
Thank you all for the great work you did on my vehicle I really appreciate it for always keeping me posted on the status of the vehicle and for every single person I spoke to being polite thanks again and God Bless you all !
I really appreciate the text message updatesand the quality of the repairs was excellent and quick. thank you Joe ****
I was really suprised my car looked like new again and was suprised to see the inside cleaned. the time frame was perfect and with the uodates along the way. The only thing was inside the back yall forgot to clean ulout your mess. there was black plactis stuff and really dusty. But over all i was very happy.
Despite constantly being notified via text that my vehicle is ready apparently it is not. Called this morning to schedule a pickup and the receptionist told me she would get more details and call me back. She never did. I was notified that my car was ready Friday and now cannot get in until Monday due to business hours.
Although my truck required a lot of work, I was kept fully informed on the progress by Service Advisor Daniel Leyk.
Repair was not completed to my satisfaction
I was very indeed satisfied with your professional work I always use Service King because you'll are the best!! thank you.
There is a spiritual aspect to our lives -- when we give, we receive -- when a business does something good for somebody, that somebody feels good about them!"
Vehicle Make : Volkswagen
Thank you, Robert Mendez.
I want you to take care of my car again in the future!
My car's bumper looked brand new ! Hooray !
Robert Mendez is a major asset to your company. He's very proffesional and his primary concern is keeping the customer informed & providing great customer service. Sincerely Robert K
It was really great the way I was kept updated on all the repairs my car was going thru. Thanks so very very much and if anyone need anything done to their vehicle I will surly recommend Service King
Very fast service! Got my bumper changed in one day and service is great.
My wait time was short. You answered all my questions. When I got my car back and noticed some marks on my bumper, you took it back immediately and buffed them out. Although it was a minor inconvenience, I was extremely glad I didn't have to come back for such a small thing and I appreciated the extra service. Thank you for making my bumper repair so easy!
I was totally happy with the service i got the ladies at the front desk are awesome and Tanya gets a 10 she kept me informed daily.i have never went to a repair place that treats their customers as well as you do.thank you
I liked how I was getting constant updates on the progress of my car. Even better I got my car back earlier than what was estimated to be out. Good job!
Very efficient and very friendly specially that adjustor that was assigned to us. Sorry, cannot remember his name. Great job!!!!!
Excellent service. Billy Baker, my Service Advisor provided first class service. He keep to date during the whole repair process!
Vehicle Make : Mini Cooper
Wonderful work by people who worked well and closely with both me and my insurer.
Everyone was polite and efficient . I liked that I was constantly being updated
My car was left with Tanya at 10 on Monday and ready at 10 Wednesday, two days earlier than expected. Car had been cleaned inside and out and repair job was excellent. Ongoing status reports were appreciated. We will recommend you.
Wonderful! Great service and beautiful work.
Great service and fast!! Thank you Robert
My only dissatisfaction with Service King was that the interior of my car was a little dirtier than when I dropped my car off. I had to use cleaner on the cup compartment and on what looked like dried water droplets on the interior windshield. I was very happy with the updates I received on the repair process.
Robert was great to work with. He kept me up to date on the status of my repairs. I needed to go up to Dallas for the weekend and he let me know by Thursday that the car was not going to be ready until Monday. That really helped with my planning. Thanks a lot!
Billy first reviewed my vehicles demaged. When I pointed to the areas demaged he told me "the insurance wont cover that." I became upset. When I picked up my car on 8/13/16, one area of my demaged car was not fixed. Billy delivered my vechical. When I pointed to the area demaged he said "he didn't fix that." He asked when could I drop it off. I told him I work long hours and dont know when I could drop it off. Billy begin to raise his voice and said, "where do you live and I can pick it up." I did not want to talk to Billy any longer and said I would need to get back to him. When I reviewed the paperwork, the area not repaired was billed to State Fram insurance company. I was alarmed at Billy's behavior. 1. To try and talk me out of having all areas of my demaged car repaired is alarming. 2. To be rude, raising tone, agressive and so dismissive. 3. To try and make me assume responsibility. 4. The non caring attitude. I pick Service King of all the auto body repair company choices is because I gave Service King near $2000 in business last year to repair my car at the 1st location. I was treated with respect and good work I decided to return to Service King.
Robert Mendez was great. Always kept me updated
Billy can work on my car any time! He's AWESOME!
Excellent communication. Was a bit beyond the price id expected but for justifiable reasons. Thanks Daniel!
Keep up the great work and thanks again!
Work was completed ahead of schedule. Work looks great. Actually ended up using only half of the initial estimate. Office staff very pleasant and helpful.
Got my car back today it looks really fantastic excellent work on it very satisfied
Thanks for keeping me updated regularly!! The car looks great and I really appreciate that Robert took extra effort to get it done earlier than expected.
A very professional job. It looks great.
The tire was on my vehicle was not replaced. This is concerning and now I am not sure all stated repairs have actually been done.
Floor mats and prescription glasses missing. New scratch on drivers side door. Very dissapointed
My car service is not complete yet.... why are you sending me this?
Sherry was so helpful and kind:-). She made my experience there great and although I only saw my rep Tanya once she was very sweet and helpful also.
Great customer service and we were able to get our car repaired within a week
My service was so great , I loved being filled in on the process ! Everyone was so polite and wonderful about all of my questions !
Daniel and the front desk staff were very professional and knowledgeable. This is my 2nd time at this location and I would highly recommend it to anyone.
Robert was excellent from start to finish. Especially appreciate his personalized texts to give me accurate updates
Awesome job on everything!
Thanks for doing a wonderful job
Seat belt doesnt' retract, car looks great though. I am happy with the repair, but have to bring it back in for this one thing.
The service person I worked with was exceptionally attentive to my concerns and needs. He kept me updated on the progress of the repairs to my car and, upon completion, he carefully explained each part of the repair work. He was professional, attentive, and helpful in every way. I have been a customer of Service King on two other occasions and each time have been totally pleased with the service.
Vehicle Make : Volkswagen
Great communication and fast turn around! Car looks great and everyone was very nice and helpful!
Vehicle Make : Volkswagen
Billy presented in very clear terms the scope of work and what was required. He was professional and I felt very comfortable working with him and handing my car to him. I was updated regularly. The work looked really good. I will come back.
Service King did a great job. The service was excellent and speedy. Thanks.
The Hertz on Anderson Lane was difficult to deal with. They gave me an estimate for a 20-day rental and I had it two days. Very slow with only one person answering the phone and helping customers.
The work was well done and quickly. Communication was terrific.
Everyone was friendly. Tanya kept me updated. And the job is wonderful.
Daniel at the N. Lamar location was very communicative, friendly & helpful!
The team did a great job and I am completely satisfied with my car. Thank you!
Awesome Place I will refer my friends & family
Nice staff. Friendly. Service rep knew his stuff. Would recommend to friends. Automated status updates were not on schedule that car was completed on.
Chris, Tammy, Cheri all did a great job of estimating, scheduling, and completed on time. Thank you.
You were recommended by Lexus, now I see why. Billy and his crew went way above and beyond to make me a very satisfied customer.
Way to go Service King, Y'all are the best.
Outstanding repair job. Good communication on keeping me up to date with repairs!
Very professional and courteous. Thank you for keeping us up to date on the progress of our vehicle, even calling after business hours.
Chris was very nice and accomodating
Tonya, my rep was great, and so was Sherry at the front desk. Thank them for me please.
I will be glad to recommend Service King to any one. Keep up the good work. Freddie
Pleasant, helpful and professional service. Thank you so much!!
Your staff was so friendly, and they went above and beyond to help me. I was also very impressed by how quickly the repairs were done. I will (and have already ;-) definitely refer friends when they need work done on their cars!
Wouldn't take my car anyplace else.
I appreciated the frequent communication and updates
CHris was extremely efficient and helpful!
Service was very good . Nice people !
The receptionist and service staff were very professional and kind.
I was charged a deductible even though the Hartford had waved it.
From the time I started at the front desk till delivery 1 day sooner than expected I found the staff and facility to be professional, courteous and attentive. The work appears fine and I appreciate the lifetime warranty. Referred by USAA and I gave the positive feedback about you as well! Thank you.
Great experience! They kept me informed and up to date.
Thanks for your help, no complaints
CHris wa thou rough, sweet and awesome! Will bring my car back!
They did a very good job. Serice was outstanding
Very timely and the car is beautiful. Eddie was very helpful. Thanks
Vehicle Make : Volkswagen
Customer service was outstanding. Appreciated being updated on the progress and the work even finished a day early. My car looks brand new.
All repairs were made on my car and had a great friendly staff, but there is a technical difficulty in my car rear view camera that is not connected, I need to go back in for service. Until then I'll be satisfied with the overall repair experience
Tanya is such a great asset to your company! She is helpful, professional, and super friendly!
My car looks better than it did before the damage. The work was done quickly and finished way ahead of schedule! Definitely a great repair experience.
Above and beyond my expectations! Excellent in every way! Chris was super duper!
This is my first experience with Service King and I am so pleased. The service work on my car was great and done quickly, and every customer service experience was excellent. Thank you!
Love the updates on the process of the work being done to my truck.
Great staff and amazing attitudes across the board. I love the text messaging for updates but they don't sync up exactly. I got a call telling me my car was getting washed and I can come pick up the car this afternoon then I received a text that you were 60% complete with the car.
Chris really went above and beyond doing a great job and staying in contact with me throughout the whoke process. The front desk woman with the long hair was very kind and friendly. Top notch customer service all the way around!!
ESPN far it has been good. Loved the daily contact reporting stages of work Jewell Amyx
Car was completed quickly, high quality repair, and I liked the call and text updates along the way
Tanya kept me informed and made sure I was totally satisfied.
Great communication and timely updates. Thank you.
You were most kind and very professional
Billy was a pleasure to deal with.
I love that I get updates about my car!
Great service from the time I first contacted you till I picked up my car very very satisfied!
Everyone that we came in contact with from the first telephone contact to finalizing the service transaction were professional and very pleasant to work with. We have been pleased with the results and would not hesitate in referring others to Service King.
Chris was great and communicated updates well. He was knowledgeable and helpful and I could not have been more pleased. The work looks great thanks so much!
I was happy with the service at the N. Lamar Austin location and Robert was particularly helpful and prompt.
Timely service and friendly people
The service was awesome! The car was completed much quicker than initially quoted which made our family extremely happy! Robert, the service advisor was great to work with. He is a reason, if needed in the future, that we will utilize Service King in the future!
Billy and sherry worked diligently for me to jav my auto repaired.
Great experience. I would use and also highly recommend Service King!
No complaints... Vehicle looks good and was completed timely
I really appreciate it that u all give the customers up dates on they vehicle while it in the shop thats good to know. Thank you Robert Mendez for the calls n beening very generous during the time my vehicle was in your care n Service King Thank You
The receptionist was amazing. She called enterprise and got me a car when they said they didn't have one; she was helpful and courteous to everyone I heard her speak to; and she was very helpful about the process. My service technician Tanya was also amazing. She kept informed all along the way.
3.5 week repair time
Lack of communication
No follow up or management of the repair process unless prompted by me
Multiple requests to speak to management with no follow up
Empty promises. Non commital and vague on anything else communicated
Extremely displeased with overall process. I will not be referring any business in the future.
Frank is a dear and he did an excellent job on my car. The work was done faster than expected and he even cleaned my car inside out. Very pleasant surprise!
Sherry up front is a truly friendly professional, she made me feel very safe that my car was in good hands. I just loved the way she treated me. Gold star!
If I have problems with my car some other time I would like Framk to fix it. I keep his number.
Sincerely Inja T
I was very happy and satisfied when I saw my car. I am so very pleased. The customer service was awesome. I felt surely, that I was in good hands. We have a bit of condensation in the light, but I am sure that if it continues, or causes a problem. Service King will rectify it. I would choose you guys, should I ever need this type of service again.
Truly satisfied. Thank you.
My overall experience was great (and Frank at the North Lamar Blvd. location was amazing, going above and beyond)... BUT I noticed a weird noise coming from the back of my car after I picked it up. Upon further inspection when I got home, I discovered the noise was the broken parts/headlights from my car that had been placed loose in my trunk without my knowledge. Not a huge deal, but I wish they would have told me the remaining/damaged parts were in my trunk, thrown them away themselves, or at the very least secured them so they didn't roll around my trunk while I was driving home.
Chris at the Lamar store in Austin Store awesome
Great service! Highly recommend.
They are the best! attention is wonderful, the service is excellent and very good quality, thanks to repair my car honda civid, I am very grateful ..
Vehicle Make : Volkswagen
Overall, I think the service I received exceeded my expectations.
Service King did an AMAZING job on my car! You have the BEST customer service! Mr. Billy Parker ALWAYS had updates on my car during the process. Thank you Mr. Parker for your professionalism and your AMAZING customer service. We will highly recommend Service King to friends and family. We just sent our neighbor your way.....
The person who gave me the car could have explained what they did - granted it was raining and a bit cold - also it was a no fault accident for me so I did not have to pay anything - had I had to pay I would have liked to know why was 200 dls added to the original estimate - that is almos 40% more. I would have not liked that had I had to pay.