Ray was wonderful through the whole process! He kept me uptodate with everything that was going on with my car and made me feel like I made the right choice by taking my car to service king. My car looks brand new and I am extremely pleased with the service.
Ray Bocelli (sp?) Was a great service manager. He kept me well informed, w as extremely polite & helpful, and did an excellent job working with the insurance company. Thank you!
Kenneth did a great job.
Great service and all of my questions were answered even after all repair were complete.
Ray was absolutely fantastic! He kept me updated constantly and dealt with the insurance company even though they weren't cooperative at all. Really felt like he tried his best for me :) you've won a repeat customer!
Ray at the round rock location is the epitome of customer service! He was a great help dealing with a difficult insurance company. Ray quoted a finish date of Friday but said his goal was to have the job complete by Wednesday. The job was indeed compete by early Wednesday afternoon and the quality was great!
Great job guys. Especially Stephen, always there to answer my questions and help with whatever I needed.
Friendly and fast service.
Many Thanks to Delia Speller for her excellent job working with me and the other party to get my vehicle repaired in a timely manner.
Ray was very attentive and professional. I will definitely use Service King in the future if there's a need. Thank you.
The only truly enjoyable part of being involved in an accident. Your name says it all. Best customer service I've experienced with any business in many years. Kudos to Raymond Botello. Many thanks also, to Jackie and to the Enterprise agent inside your offices. Seamless customer care.
Now, call my insurance provider and schedule to give them some training on how to build customer loyalty. I really can't mention their name, but their initials are State Farm.
Great and super fast service. I also appreciated being updated throughout the entire process. Ken was informative and professional. He was the key influencer in making sure everything went smoothly.
Over the top service. A special thanks to Steven for his excellence in customer service! I would definitely recommend you to a friend or colleague!
Stephen was so accommodating and helpful!
Vehicle Make : Volkswagen
Delia was very professional & efficient. I was so impressed with how quickly my repairs were made and how great the work was. I am truly satisfied.
Very professional, did everything they said they would and more. I would recommend ya'll to anyone. ????
Vehicle Make : Volkswagen
Stephen was great to work with. I felt like I was informed of the process along the way.
Ken and the staff at Service King Round Rock was excellent!! Thank you!
Every asoect of Service King exceeded my expectations....Thank You
She was awesome!!! Great establishment!!!
Job well done, finished early, great communication. Not sure how it could have been better.
Had a great experience from the day I walked in to get my car repaired Ray handled it for me and kept me informed of the progress and brought some things to my attention that was important to know I would recommend this Service King to my friends and family. Thank you! Job well done!
Car came in perfect condition and didn't take long to repair. I expected to receive it on Monday, but it was finished one business day early on Friday. Kenneth was also extremely helpful keeping me posted!
Grate customer service, did the job fast and good. Definitely will be recommend to friends!
The car looks perfect and everything was done in a timely manner. I really appreciated the updates and friendly service.
Thanks to Stephen for excellent customer service
Great communication, happy with experience.
Very happy with my experience. Kenneth Robertson was fantastic!
The auto-text told me it was complete before it was actually complete.
Stephen kept us informed in the progress of repairs
Stephen was awesome! He made the process fast and convenient for me.
I would definitely recommend Serive king to anyone
My car looks looks as good as new. Absolutely impressed by everyone I came in contact with from the first time I walked in to picking up my car. Being updated on the status of my car throughout the process was awesome.
Best customer service experience I have had in a long time. Keep up the great work.
Ththe repairs were well done and it was done in a tmly matter I was inform of the prgross.
Very timely service with great attention detail. Awesome work and customer service throughout the process.
Excellent, I'm very satisfied!
You kept me in formed and looked hard for what i needed for repairs
Vehicle Make : Volkswagen
I really appreciated all the updates and constant communication. That was super helpful in planning out my transportation needs. The only concern I had was that my house key was missing when I picked up my car. Service King said they received only the car key - which is disconcerting - did their second party tow company take the key? We contacted the tow company and they said they did not have the key. We have now had to re-key our locks.
Fast, excellent customer support and great work!
Vehicle Make : Mini Cooper
I'm Very happy with service I received from king service
Delia Speller did a nice job from start to finish. Appreciate the promptness and good work, Thanks, Joseph D
We're very happy with your service.Dee was so nice and kept me update on the progress of my car
The communication throughout the entire repair process was beyond fantastic. The repair was stellar and completed three days ahead of schedule. Could not ask for a better experience. Thank you and please pass this on to the staff who handled my vehicle as well as the repair techs.
My car was taken good care of. The work was finished ahead of time. Great experience. Hope not to need services like this but if I do I know where to go.
The team did a great job once again. My car looks just as good, if not better, than before.
Great service by Steve and all his coworkers
I have had to use their repair service twice, and I feel quite certain they are Superstars ???????? Ken is the very best. I KNOW he will take care of my baby always - I love my Jeep ragtop...
Customer service was great. All questions were answered. Each step was explained. The daily update kept us informed on the status. As of now everything seems to be fixed. It was also very comforting to know if anything doesn't seem right Kenneth told me to call or bring the truck back by. Overall, the bad experience of an accident turned into a pleasant experience.
So I wasn't satisfied cause the first place I took it to didn't look at it cause they didn't have a mechanic for a week. And didn't notify me of anything going on so I feel I should have had my truck back a week earlier.
Dee at round Rock service King was wonderful, best customer service with every encounter I had with her!
I was compleatly blown away with Dee's professionalism. She was completely in tune with my needs. Helped me through the process above and beyond my expectations. All the other staff was really friendly too!Thank you very much!
Everyone was very helpful and knowledgeable about the vehicle repairs. The customer service was outstanding. Enterprise car rental was also accommodating. I would recommend Service King to others in need of car repairs.
Had a great overall experience due to 1. Always able to reach contact on desk phone, 2. Comprehensive estimate and final amount came in under, and 3. Finished ahead of schedule.
I have used Services Kings for years wouldnt go any where else to get my car repaired.
Everyone was so professional and caring.
I was up dated every work day on the truck repair and the job was very well done and final job showed as if my truck was never hit. Thanks, job well done.
It was completed quicker than I expected.
I am very please with the service for service king. My service advisor Frankie Guana gave exceptional service. I like him to be recognized for that. He anticipated my needs and met them before I even knew I needed them . Please feel free to call me or text me and asked me for more feedback but please recognize Frankie Gauna for exceptional customer service. I apologize if this message seems a bit off but your system does not allow me to see the entire message that I am typing.
Frank did an excellent job with our claim. He sat down with us and explained the repair process for our vehicle. He also did an excellent job following-up with the progress of the repair. Frank made sure the repairs were done to his satisfaction as if the vehicle was his own. We were very satisfied with the repairs. We would highly recomend Service King. Thank you!
Frankie was very honest, helpful, and overall made my experience at Service King great. You are fortunate to have him on your team.
Y'all were great thank you!
Appreciate the great customer service. Glad I took my vehicle to Service King.
Great customer service! Got my car fixed faster than expected! Great communication in letting me know just what was going on with my vehicle! Would recommend them to anyone!
Vehicle Make : Volkswagen
Frankie was great!
Car looks great. Thanks!!????
Frankie gave great customer service and was very informative. Always keep me informed about the progress of my vehicle.
Frankie was my technician. He was forthcoming about what to expect and provided many status updates. At delivery tome my truck was like new. I would definitely return.
I was very happy with their service. Dee kept me updated every step of the way. The car now looks great!
Good service and a good finish on my vehicle the reason why I brought my business to service king for the second time.
Well I do not have car back yet,but Stephen Torres was very respectful when at times I felt stress having to this with my husband out of town!! He is very helpful and you can tell he takes pride in his job and will do his best to help with any guestions!!!! THE LAMAR LOCATION WAS VERY MUCH A DIFFERENT STORY JUSTIN WAS THE ONLY ONE WHO WAS NOT RUDE AND I CALLED MY AGENT WITH FARMERS AND HE REALLY WAS UNHAPPY TO HEAR THAT! I will continue to use Round Rock location. Thank you Joni S
Estimations of finished car repair weren't very accurate. I got at least 3 estimations. However, everyone I spoke to was very friendly and helpful. Communication was easy and reliable. For those reasons, the experience was mostly positive and I would come back here again.
Stephen took great care of us
Great communication great work...will return if services are ever needed again
Great work and finished sooner that previously quoted.
Communication was clear, Dee was great about keeping me informed. She had great customer service!
I am completely happy from my experience with Service King. I am thrilled that customer service this great still exists. They exceeded my expectations tenfold. I will refer anyone who needs body work to service king. Frankie is top notch in my book and everyone else I dealt with was very respectful. They went above and beyond to inform me of repair status and made my frustrating accident an enjoyable experience. I hope Service King takes care of these employees. They are invaluable to your company's success
Frankie was a great communicator, laying out what I would want to know without me asking, updating me promptly, and treating me with courtesy and friendliness. I was also pleased to have my repairs completed within the week, which was ahead of the first estimated completion date. Thank you, everyone who helped me!
Always knew where my jeep was on its repair travel.got my jeep back a day earlier than promised really pleased with my service king experience.
Frank was so accommodating. I was completely satisfied with my customer service at both Service King and Enterprise!
Vehicle Make : Volkswagen
Only disappointment was my side mirror was not repaired when I picked up the vehicle. I am waiting for that repair at the moment. Other than that, I am very happy with the repair and service.
Very satisfied with Frank at Service King.
Ken was very friendly and professional. Great service!
They worked that and hard and kept me updated on my vehicle status thank I service king
Very customer oriented I like being kept abreast of progress on the repairs
I appreciate the updates along the work progress.
Loved the customer service. Really like the texts messages I received to keep me up to date. Great job guys.
Frankie was very polite and took care of my concerns about the car. I appreciated his time and patiences.
Great first time experience. Customer service was great and everything went smoothly. My car was completed before the expected completion date.
Very happy with the friendly service and frequent updates.
Perfect service and perfect attention
Frankie provided great service and kept me informed the entire time about my vechile. Service like e provided is why businesses are successful!
Excellent service, car repairs were completed ahead of schedule. Great customer service ans friendly staff. Car looked as good or better than factory original.
I really appreciate you all. Steven was great and he kept me informed the entire journey.
The employees and the service was excellent!
Repairs were good but scheduling was very complicated
Your representative, Frankie Gauna, was very courteous and helpful. Very good customer service.
The back bumper is crooked and the frame must not have been checked out because the alignment is not correct wearing the tire.
Above and beyond the repair I had scheduled. I am truly grateful for all the work done on my car!!
They were great. No problems
My vehicle looks great. Vary happy with results
Stephen was excellent to work with!
Appreciate regular updates and timely delivery. Thanks!
The repair was done fast than I thought it would have been done. The staff was nice and friendly to.
Vehicle Make : Volkswagen
Awesome customer service. Great repair and all in timely manner.
Good communication and finished early
The actual service was very good. My recommendation is that since the auto text sent is estimated, that the service rep provide more up to date information. Even the online is not in sync. Thank you
Your reputation is truly deserved. Service King Rocks!
Keep up the good work.
I'm very happy for all the service since the day 1 when I dropped the truck from Stephen Torres till the final day .Generaly the work and everything was excellent. So from 1 to 10 , I ll give a 10 Mr Stephen Torres for the good customer service and all.
Excellent....... Nothing compares. Scale 1-10 You guys are 12.....Best service I've every had in 62 years........ Do sent get better than that........ Thank you. Gary and Brenda B
I was always kept up to date on status and the car was returned clean.
The texts were great, thanks Dee!
Very friendly and efficient staff at service King
Completely satisfied with my experience
Everyone was very helpful and very nice. I have never received this excellent when it comes to car repair
Fast and friendly service
Kenneth died a great job I'm making me feel like a special client. Answers all of my questions and concerns. I am very happy with Service King. I hope I don't need your services again, but if I do you will be my choice.
Courteous fast and friendly
I am very happy with the people that helped me out! Dee always kept me up to date and was very helpful along with the other gentlemen that helped me out in the beginning! The repair was super fast and made my car look better than it was before the accident! Thank you so much!
Very nice customer service. I liked the text messaging update. Easy and smooth experience and I didn't have to wait. Thank you.
You refused to fix the alignment because it was under warranty somewhere else, even though it was severely damaged in the accident. I can't afford to have another rental car and let someone else fix it because if your **** so my car is still broken. I will give a negative review everywhere I can about this travesty.
Car took a lot longer than expected and when I finally received it the bumper had a crack in it. The employee noted that she wasn't sure if insurance would cover that. I am confused as to why insurance would be responsible when it was Service King that cracked the bumper. They "welded" it together and since my rental car coverage is depleted and I guarantee Service King won't pay for it, I am going to have to settle for a less than perfect $8529 repair. The employees were great, no reflection on them but the service was less than stellar and I think Customer service is a lost concept to Service King.
I'm extremely impress with the constant updates , via email and text , about my vehicle. If I were to have a complaint, I think it's the pin point location on your google map when you go onto website for driving direction. I got lost on my way to pick up the car. But that's more a google problem. . But other than that customer service was high quality and workmanship top notch .
Y'all are the best! Thanks guys!
The service was great no complaints. Dee explained everything clearly
Great staff, great quality of work.
Great people great service; car looks real good!
Steven was awesome excellent customer service very much appreciated . Keeping me updated about my car. Thank you so very much hands down service king is Austin's finest ????
Kenneth did a great job. Heidi the reason that I came to Service King.
It was excellent service my car looked amazing thank you
Dee was awesome. She kept me informed, and was always so easy to get ahold of, and let me know everything I needed to know.
Was very impressed with the customer service of Service King, particularly Steven @ RR location, frequent updates via text, timely completion and quality of work. Made things very easy having the rental car provider onsite. Would definitely use again.
They kept us informed everyday as to the progress on our car. It was ready much earlier then anticipated.
Im very pleased with the work that was performed on my vehicle. Everything they told me was done. Kept up with me on the repairs andwhat was being performed to my vehicle. Would refer this comoany to friends annd family. Very pleased.
No comments needed. They were fast and did a great job. Stephen Torres is a great guy as well.
Great work and ahead of schedule!
Thank you for the daily status reports.
I was very impressed that service King helped me out when the car was done. Due go recent eye surgery I was unable to drive to pick up my car. They said no problem, and they brought my car to my home and picked up and returned my rental. Thank you Service King!
Dee was great. The car looks great. Only concern was the delay in completion. They did explain the reason for the delay, however, and were friendly and courteous throughout the process. I would definitely use Service King again.
Delia was very professional and kept me updated on my vehicle. The receptionist was just as nice both very courteous. The work looks great
And glad to have our expedition back looking good!
Awesome job of communicating! Almost too much for me!!! The staff was wonderful and went out of their way to contact me to make sure I didn't waste a trip up there to pick up my car (water out at shop). Car fixed WAY sooner than expected or even quoted. Loved that I was contacted by the same person that helped me from the beginning. All the staff was wonderful and Stephen went out of his way to make sure I was well taken care of.
They kept us up to date on the progress of the repairs!
One thing they need to still do is the pinstripes did not do the new
Ones like what I had. Lady called today and is coming tomorrow
To make that fix.
Over all I am very satisfied!
Always a pleasure working with Service King. Great workmanship and updates on the progress of the work.
Excellent service and great work on my car.
Everyone was very nice and helpful. Jackie (the front desk) was very welcoming. Mr. Robertson was very helpful and helped explain the damages to the insurance company. I'm very appreciative of everything they did for me.Thank you all!
Delia is a rock star. Outstanding communication and customer service.
Took longer than originally quoted (expected). Bumper and wheel well were missing screws and clips. We noticed this immediately and the employee fixed it
himself. The custom made wooden shelving was removed from its mount and broken. The manager then came out and didnt have any solution for us. In the end, he took $50 off the deductible and sent us on our way. I will never be back.
Five star customer service. And my car looks great!
Nothing it's needed to add for you guys you were perfect
Stephen did an excellent job of keeping me updated and informed about what to expect throughout the entire process. He was proactive about contacting me first, and the repairs were completed much sooner than the original ETA. Thanks, Service King!
Vehicle Make : Mitsubishi
My wife and I are repeat SK customers. We appreciate the courteous staff & professional work.
Yeah this crap work now that I'm checking things out because you're closed and got my truck.not happy it took forever andmy new truck looks ghetto
Taking it back Monday (I hope) for follow-up on two issues.
I liked the way they update
You on the status of your
Vehicle! And how quickly
They got the job done.
Good quality work!
Your team was very thorough and very thoughtful. They kept me up-to-date on what was happening with the car. They worked hard to complete the car As soon as was possible. you have a great group of people. I would recommend this location to anyone who needed work done. Thanks for everything Sue
Service was great but its ridiculous to text someone at 10pm to ask about how the service was.
When I was dropping my car my AC was working properly but when I picking up my car there is no air pressure in the tires and my AC was not working properly and front left marker lamp is not working and there is some sounds in car which was not existing before dropping my car
Keith **** and staff took really good of my vehicle and in a timely manner..I was 110% satisfied. I will definetly recomen Service King Collision to family and friends! Awesome service great employees! Thank you service king for taking care of my baby!!
Stephen was awesome, kept me informed and updated every step of the way, warned me about the text messages that would say my car would be ready 2 weeks out, when that was highly unlikely... Overall the staff was nice and helpful... I have done business with another Service King location in the past and have a good experience. If I ever need bodywork again or know someone who does I will recommend Service King!!!
Several delays, lack of communication explaining delays.
Kenneth was amazing! He kept me informed throughout the whole repair process, and my car was done earlier than expected! That's always a plus. VERY good job for the actual repair job as well. Looks like nothing ever happened!
They did a great job on my car!
You did great. The only thing is that when I brought my vehicle home my husband noticed some areas where the paint wasn't buffed out good. Everything else was awesome. I loved the updates on my vehicles progress as well.
I don't care to discuss my satisfaction with your representative.
Steven was professional, informative and quick with all i needed to know about the process. I hope you pay him well. The work was flawless and complete sooner than i expected. The only issue i have is the pocket full of quarters missing from my vehicle upon pickup. However, I will highly recommend Service King.
They were intentional in getting our car finished to a great quality that was superior.
Very helpful, finished early, and process was made so easy
Good work on rhe truck and they washed/detailed it!
The work was done on time and my car was washed
Good job... Nice people, efficient and courteous
Vehicle Make : Volkswagen
Happy with quick turnaround. Was nice that my car was taken in on same day as accident.
Just got my car home to discover 2" of standing water in the trunk. The stereo amplifier is sitting in this water, and now the stereo doesn't work. Bummer. Too bad too, Stephen was extremely helpful and had great customer service, but he's gonna be bummed out when I call on Monday!
Everyone was friendly and very helpful. Made it very easy and smoothly. They did a great job. Great customer service. Keep me up to date on my car.
Love the tex messages. I highly recommend.
Excellent work, even that I have to wait more time than what it was schedule.
Late, chipped paint, stuck drivrr's seat, incomplete paint, dangling lower radiator shield. Not happy.
You did and outstanding job as usual
Great experience. Thank you!!
Ken was very helpful and informative throughout the process!
Great service, I appreciate Steve's assistance!
Service King has been Fantastic! I cannot say enough about the level of professionalism and customer service that my wife and I have received from the staff at the Round Rock location. The intake process was very streamlined and almost seamless. Having the car rental company on-site was a huge plus and made the transition very easy. Our service advisor, Mr. Stephen Torres, was very polite, professional and extremely thorough. It is evident that he takes pride in his profession and does not cut cornershe made me feel like he truly did have my (our) best interests in mind. I liked the text alerts that provided updates on the progress. Back in the day, I remember having to always call in and play phone tag with the advisor just to get an update. Service King has taken full advantage of today's technology and their use of text alerts is not only an asset for the customer but also for them as it alleviates a multitude of phone calls that they receive, which in turn, allows them to focus on getting our cars repaired. Kudos! Mr. Torres was very up-front and honest with me concerning my car and he even pointed a few things out to me that normally would not have been brought to my attention by any other advisor or body shop. Mr. Torres has my full trust and I highly recommend him to anyone looking for quality of service. I also want to commend the receptionist (I think her name was Janice?) as well for always being so polite, prepared and very efficient. Our car was repaired very quickly and in fact, was completed ahead of schedule which is a huge plus in my book. I cannot say enough about how pleased that I am on how the car turned out after the repair. I never got to meet the technicians who actually repaired our vehicle but I want to tell them thank you as well for a job well done! You are truly masters of your craft! Thanks for everything! If you ever need a recommendation or reference, please call upon me at any time. Hopefully, I won't need to have another car in your body shop anytime soon, but if I do, you can be sure that I will definitely be returning to Service King in Round Rock. Chris Frierson, Austin Police Department.
The personnel were friendly and very professional in providing their services. Mr. Kenneth Robertson (Service Advisor) was helpful and courteous representing ServiceKing as an attentive "customer and consumer" oriented business.