Vehicle Make : Volkswagen
Everyone was very professional and friendly
As always great to work with!
Took almost 2 days longer than initially peomisws
I was happy with the body work that was completed. The time that it took to get it done was longer than I expected. I did not expect to drive off and have mechanical issues immediately after leaving. Jessica Aleman was very communicative and kept me abreast of all delays.
They have always gone a great job.
Will use them when ever needed
I appreciate the attention to detail and doing the job right the first time.
Great customer service.My service representative was absolutely the best.I would definitely recommend your services to all of my friends and family.thank you
Vehicle Make : Mini Cooper
I appreciated the regular notifications about the status of my car to let me know how the job was progressing.
You guys did a awesome job and were very quick would definitely use you guys again
All went well. Finished the work fast than estimated.
Thanks for the smooth transaction.. car looks amazing..
Great customer service. Great job on repair!
Excellent service and work
Very great experience. I was kept informed from start to finish. I was very pleased with the overall job.
Tammy was great to work with. Kept me well informed and delivered early
I am very pleased with how Matt handled this repair.
Very professional customer service! Very satisfied
Jessica and the team did a great job.
Thank you for your service. Your staff are very professional and quite personable. They kept me up to date on the progress of my car repairs through texts and personal calls. My favorite was a text that indicated that my car was very happy there!????
The person I had as my main point of contact was amazing. I lost my mom the same day I had my car wreck. She let me have my space and communicated with me as needed. That being said the things that were out of her control were what made me doubt brining my car to you. It took 5 weeks to complete repairs on my car. Much of that being waiting on parts. But I was told an estimated completion date and that was moved 4 times. I truly got the impression that you did not consider my car in the line up of priorities to get done until it's parts came in when you should've considered the time it sat in your parking lot as part of the ranking for getting it done. I did not have a rental car, every day I didn't have my car back was another day I had to drive my dead moms car. When I called last Saturday the guy I talked to made it seem very unimportant as to whether the technician 'felt like coming in or not' and that meant I had to drive a crappy car for deliveries over 100 miles for a 5 Monday because it wouldn't be done on
Very friendly nd professional
Everyone that we dealt with was very helpful. We would definitely recommend Service King to our friends. Thanks for your great customer service.
I kept being told it would be done tommorow every day. And it still hasn't got an alignment.
Repair looks great just took to long to complete and something is doesn't feel right about my stick shift it feels loose and not shifting right it never felt like it does now I am concerned on how it will hold up
Matt was great. Explained repairs very well and provided me status reports when delays occurred. I'll bring more business to SK!!
Totally professional operation. Made my experience very easy. Liked JESSICA a lot.
There are some scratches on the bumper that was reassured,
Our insurance check was missed filed. You need to make sure this will mot happen to anyone else. The checks were found
Great job! Tammy was great and the repairs look perfect! Kudos to the repair folks!
Service King surpassed my expections! From my initial introduction by Jessica who was friendly, knowledgeable and presented an excellent first impression of Service King, to the daily updates/status of the work progress I was quite impressed. Then, my car was repaired earlier than expected and the results were better than I expected. Thank you! It is great to experience a company that still understands what great customer service is all about. I would recommend Service King to anyone.
Prompt and extremely friendly service. Unfortunate that
I had to use the service in the first place, but extremely
glad I did.
Everyone was helpful, professional, and very easy to deal with. We are a satisfied customer!
Very friendly and professional
Please do not contact me.
Service was excellent! Everything was great including the daily text messages keeping me up to date! Thank you very, very much!
Jessica was wonderful to work with. Front desk gentleman as well. The service I received was outstanding!! I am very happy and satisfied with the work Service King did! Good job and timely. I appreciated the updates.
I was extremely pleased the car was completed on schedule
First few days great last couple of days of completion not kept informed. Also upset about rental. Not Servuce Kings fault but I assumed that the rental for car would of been informed if the delay due to parts
Everyone was very friendly and courteous. They finished my car earlier than estimated so I got it back before Christmas!
Vehicle Make : Volkswagen
You guys did a great work on my car!!! ,,,, Than you very much !!
Awesome service from beginning to end!
Car delivered on time and employees were great to work with.
I feel that the initial barrage of texts is a bit impersonal, but Jessica made up for it. Thanks!
Well done! You guys really delivered! Thanks for the first class service and job!
I could not be more satisfied with the quality of work and customer service I received from Service King. Being in my first accident I wasn't exactly sure of the process and how everything worked. Matthew Reiland made my experience very convenient and stress free. Matthew was very thorough, always contacted me and kept me updated on the progress of my car. Service King will be the only body shop I use in the future. Thank you Matthew and Service King.
We were completely satisfied with both the work and the excellent service provided by your service consultant Tammy.
I really appreciate the swift service I had with you guys. The exciting news was hearing that there was a Class over my vehicle and about 4 Technicians all jumped in and had my car as the Model Car. I am extremely bless to have a company that thinks about an surprising finish for the customer....with that customer being me! Thank you Service Kings! Matthew and Blake you guys were the true spirits behind the scenes. I will definitely reach out to you guys first in case of another emergency.
Stellar staff. And repair crew. Great job Service King.
Very professional and kept me updated every step of the way'.
Tammy was a pleasure to work with. Keeping me informed the whole way
Everyone, was extremely professional and got my car out before expected. Matthew thank you, your Manager and all the people that expedited this situation. Your kindnesses and again I rate this Company as, between 1-10 I would say 100%. Thanks to all that got my car out earlier than expected. I'm beyond appreciative. Thank you, Not to mention Taylor, so professional and kind as well. Thank you so much!
Kathy D Stumpff
The staff that helped with the repairs were knowledgeable. Being a service provider for Home Depot, I appreciate good customer service.
Everyone was very polite and ready to talk to me and give me information!
Tammy helped me incredibly with my car repair process. She kept in contact to keep me informed on when my car would be ready and helped me get to and from in the process. Tammy was great and my car runs wonderfully! Though there are some dripping paint splotches and my car door still thunks on the finder, though I don't think it's too big of a problem. I would give it a 4.5 out of 5! Great job!
It was great working with Matthew and the car looks brand new!
The whole team did a great job. Jessica made the experience better and did a great job communicating along the way. I felt grateful I had her help with the process.
Thank you Tammy!! So professional! My car looks great!
As always, everyone was helpful and friendly. I really appreciated the repair specialist who stayed late to get the job done. Beautiful work!
Everyone was nice and helpful
Someone pulled my A piller cover/ handle off and didn't say anything to anyone.
When I opened my door to get in it fell and hit my feet.
This is the 3rd thing yall have messed up in 2 visits for collision repair and I will never use your company again
Excellent customer service hassle free with up to date messages on the progress of the vehicle. Car looks and smells better than new.
Will always recommend them.
Everything was handled very smoothly. Tammy did a fantastic job of keeping me informed and going to bat for us with the insurance company.
Matt was excellent in my experience overall was excellent!
As usual they did a great especially Tameka. Thank you very much for a great experience!
Very good job. Employees were the best
Ray was a great help and the team! Car looks great!
The people at Service King are truly professionals! We were assured throughout the repair process that our vehicle was in good hands by frequent phone calls, texts and emails. We couldn't be more pleased. Thank you, Service King!
Very friendly prompt and on top of the task
Very impressed. Everyone there kind and considerate. Especially Jessica Aleman. She's awesome! Thanks so much. Fantastic service!
Every thing was excellent
Would recommend to anyone
Jessica was so helpful! We had to wait a while to get our Buick Enclave in for service, but once we did, everything went very smoothly! Perfect service! Thank you!
From my first contact to my last I was treated with great professionalism and courtesy. The constant communication from Tammy about the status of my vehicle was greatly appreciated and truly exceptional!
Say thank you for staying late to help me be able to schedule out my fallowing day. Jessica really went above to help me with getting truck completed and stayed late to make sure that happend
What i really like is that you guys kept me informed with what was going on with my veichle and tammy was super sweet and helpful!
Jessica exhibited exemplary customer service throughout the entire repair process. She maintained excellent communication so I knew what was what without any ambiguity. If I had a question, it was responded to immediately and she even took the time to laugh at my ridiculous attempts at humor. I'm very impressed with the quality of service provided and the level precision that was given to my Acura. If only all repair shops made the process so seamless...
Thank you for everything!
Service King deserves an A+ rating! They were phenomenal! My vehicle text updates and calls were so informative as well as Fun and reassuring! The staff was always courteous and helpful!!! Even better..my vehicle was ready EARLY so that was a great surprise! When I picked up my vehicle it was not only repaired to perfection...but my car was detailed and cleaned to top condition. I don't think it has been this clean in years! I will refer anyone I know to Service King and will brag about my time spent with this great company! Thank you so much! Susie Prokaski
Ray was awesome! The whole experience was great! Awesome customer service and workmanship! Could not be happier and it was done within a week. They had estimated 15-20 days to get it done. Will definitely recommend that Service King location to anyone who needs body work done on their car.
San Antonio Tx had received a couple hail storms. I was not part of the fun with it, however being in a accident they guided me to a service center in Round Rock and had my car fixed middle of Sept. as the estimated time in SA was next April excellent. Just like new again thank you
Jessica was awesome. Very thorough!
I had great service and my car was done in two days. I was impressed with the speed.
Repair was excellent and it was awesome working with Matt! Thank you.
Everything was done in a timely manner and Ray,who handled our claim was very professional and helpful. He kept us updated and let us know when there was any changes made. We were very satisfied with everyone as t Service King.
They did an excellent job, above and beyond my expectations. Thank you for everything.
Our service rep was excellent. Her customer service was great!
Excellent service, updates, and communication. Yes I am completely satisfied. Good job, team.
Thank you Jessica Aleman! You were very helpful and always had a smile on your face very good people person! Also want to thank the people who worked on my car very well done!!
Will always recommend your services to others
Good job to Leander Service King
We had originally been told that our car would be ready in 3 weeks, but they managed to complete the job in only one week! They also buffed out a scratch that I'd done with a shopping cart that had nothing to do with the reason we brought the car in. Staff was courteous and kept us posted as our car was being repair
Everything went very well
Very accommodating with an earlier drop off due to out of town travel and had the repair ready exactly on time. An excellent experience all the way around!
Service Advisor Jessica Aleman kept me informed about my car step by step. I'm very please by her attention to detail and the end result on my car. She is a valued employee in my eyes.
I appreciated how well they communicated with me throughout the time my car was being serviced.
The team at the Leander Service King were OUTSTANDING!
Matt Reiland was AMAZING! Exceeded my expectations and I am very pleased.
Great Job folks, will recommend to ALL friends and family, THANK YOU FOLKS
5 stars all day????????
Great service. They went above and beyond.
Excellent customer service! Could not have been better!
Jessica is super helpful and professional.
I loved having my car cleaned before being returned to me. There's nothing nicer than getting a detailed car after a repair- very classy gesture.
Was told you would take care of front drivers fender from hitting deer that you missed when it was repaired first time.and that you did it but it is not fixed as I showed the rep I realize it was not your responsibility but if you say your doing something and that it's done I want to take your word for it. And I feel the agent I worked with needs to go back to hospitality school
Great team and great work. I appreciated the text updates and was surprised and happy it was ready on the first estimated date. Jessica was very nice to work with and was knowledgeable and professional. Thank you!
My car repair looks perfect.
Problems happen, but it's how a place deals with them. You dealt with the issue that came up well. And my car looks beautiful. Matthew Reiland is wonderful, and works hard to meet customer expectations. The young man who worked on Saturday 7/23 was very professional too. I appreciate your service, and am happy.
Everyone at the local Leander office was awesome! The remote customer care person completely messed up and never put me on the schedule but thw local Leander team made everything right. Thanks!
Friendly team and prompt updates via text message
Jessica was amazing, they were very accommodating and communicated beautifully.
Very professional and well informed. My car was cleaned beautifully inside and out. If I had to do this again I would definitely choose this location.
Very professinal service and communication second to none.
Tammie is a true professional and always keeps you in the loop.
The vehicle looks exactly as it came out the lot when I first purchased.. I was very impressed with the level of detail your team placed on my vehicle.. I also really love receiving the car repair status updates and phone calls.. I honestly thought my vehicle would take about a month or two to repair.. it was finished in 11 days! I hope I never have to go here again but if, God Forbid, someone hits into my vehicle again, I'll definitely get my repair done here.. Great Job! -Ivan V
I rescheduled my repair on Georgetown due to long wait time to reachedule at Leander, the lady there was great but could not view/check the estimate that was done at Leander. The car had to be transferred back to the Leander location after I dropped it off. I had to reiterate to everyone that I spoke with, that my deductible was waived by my insurance and it was not noted anywhere, as I had to explain the same thing to subsequent people.
I was happy with the customer service and keeping me posted along the way. Jessica was really helpful.
Absolutely great service from Matthew & Service King team. Superior 5 star service.
Matt and the entire team did a great job
Very good service kept me informed as the process progressed by text
Heather made my experience one of the best when it comes to having work done on my vehicle. I would recommend Service King based on just my interaction with Heather. I'm also extremely pleased with the work.
Everything went very smooth...thank you
Our Lexus looks brand new once again,
Great repair job,
Awesome service and was done ahead of schedule
Service in the lobby was nothing more than alright, there was no receptionist on a Friday afternoon and only advisors were scrambling to help everyone that was picking up their cars. When looking at my vehicle the rear bumber did not seem to be installed correctly, seems to me that when whomever reinstalled the bumber they tightened it too much causing the tips of the bumber to pertrude out from the body of the car. The advisor (heather) stated that's how it's suppose to look, even though I know for a fact that that is incorrect. Another problem was after I drove off the lot, my car notified me with several notifications that something was wrong with my tai lights, after pulling over I found that whomever had been working on my vehicle did not even finish connecting my taillights. The only positive experience was working with the Enterprise Car rental desk clerks.
You guys have been the best. I will never go anywhere else for auto body work!
Jessica was very professional and kept me updated in real time updates. The service I received was top notch. Friendly staff and easy to do business with. The end result is one happy customer. Thank you
You guys did an awesome job on my car i love it looks all brand new again i will sure send customers ur way for a job well done...
Liked the attention to detail.
The absolute most amazing customer service experience ever and I don't throw those compliments around without merit. I have already emailed my insurance agent praising your business and will recommend you to anyone that asks.
Thank you so much!
That was the 1st time I have ever used Service King, your employees are outstanding, your service writer was really great guy, he knew his job well. Very nice, and he explained everything very well. Great service writer (Matt) in Leander. Not only that, but they did an awesome job on my car. It looked new, I will always come to service king for any of my work on my vehicle. I will also highly recommend Service King .
Thank you for great job!
They were over a week late
They did not order the correct parts that were on car when brought into them
We were asked to settle on parts we were not expecting..... Felt pressured to do so in order to get the car back any time soon...... They kept the car for well over a month.
They offered nothing off deductible to compensate for all the inconveniences they imposed on me and my family due to mis handleing of our vehicle...
Very satisfied with the whole process! No headaches, no hassles, able to get rental on-site. They kept me well informed and they washed and vacuumed by car!
Thought I didn't want to be at a collision center, Service King Leander was amazing at completing the work I needed. Everyone was so kind and I genuinely felt like they wanted to make sure I got everything I wanted with the services and respected me as a customer. My service advisor Jessica was absolutely phenomenal! She made sure that everything was set before the repair and kept me up to date along the process. I appreciate her friendly but informative nature and when something was going to cost more than expected she called to let me decide on what I wanted to do. Again I hope to not need a collision center again but if I do I will be coming here because it was an amazing and positive experience.
Repairs completed faster than expected, very professional. Excellent quality work. Would definitely return with future business.
Very satisfied with the service and professionalism. I will recomend you to others! You made this experience hassle free!
Best experience ever with a collision repair facility! I will be sure to recommend your business to others.
Thank you Jessica 4 awesome customer service. Thank you for getting our car back to us as soon as possible
Jessica is awesome. Great job on our car!
Great job and if I or someone I know needs work done, will definitely recommend them to you!
All of the staff were very friendly and kept us informed on the status of the repair. We would not hesitate to use Service King in the future should a need arise.
Nice service and excellent customer care. Jessica is very helpful. Thanks.
Miscommunication from initial service adviser, caused me and person who had to pay for repair (person at fault) inconvenience. We were initially told she could pay over phone with credit card, However this is against service kings company policy for 3rd party payment.
The repair is excellent. Just wish I could have been kept in the loop as no communication for 2 days.
I loved the fact that my car was cheerfully towed to the location, and the representative who dealt with my service was very kind and she kept me updated as much as possible, via email AND text message. However, I understand things aren't always perfect, but my car wasn't ready until two days after the estimated date, and when I went to pick it up, there was a scratch on the opposite side of the car that any service was being done on. I brought this to their attention before I left, and the rep gladly came out and put what she said was compound on it, and got rid of it. Although I just wished that the vehicle would have been thoroughly inspected before they handed the keys over to me. This scratch was not there when the vehicle was towed to the site. Whether the scratch was from the towing itself, installation, or maybe someone just held a key a little too close (it was right below the drivers handle, so that very well could have been what it was from), I'm glad I saw it before I left.
Jeremy was really great! Fast, efficient and honest. I would give him an A plus.!
To whom it may concern:
My experience at the Service King in Leander was nothing but exceptional. From the very moment I stepped into the shop, I was welcomed with a smile and treated with absolute respect and professionalism. Not only were the employees nice, especially the manager Mr. Wood, but my car was serviced immediately and returned to me well before I thought it would be, in the same condition it was in before my accident. You would have no idea I got in an accident at all! From the fit of the bumper to the paint of the car, everything matched perfectly with the rest of the car and I could not be happier.
I will highly recommend the Service King in Leander to everyone I know and although I hope I never have another accident, if and when I do, I will definitely take my car to Mr. Wood.
Thanks for the great service!
Everyone was very helpful and professional. It made a stressful situation much easier. Thank you so much!!
Being very honest,Geico was very frustrating to deal with.but once it got on your hands everything changed.thank you for being truthful and efficient. I will definitely recommend Service King! !
Everyone was great!
The car looks beautiful and you all got her put back together sooner than we had expected
Thanks to everyone !
I appreciated the friendliness, patience with my questions, and attention to detail.
Very happy with the quality of repair and the constant communication and updates. Thank you! Will recommend.
People were very friendly and prompt. Body and paint guys did a great job on my truck!!!! Loved the follow up communication that I received throughout the repair process as well.
Heather and Frankie did such a great job getting my car fixed correctly and keeping me updated about the process. Not only were they both professional but they were also very kind.
Communication was great, big plus to have car rental at your location.
The work on my car looks great!
You all did fantastic work and were one hundred percent communicative with me as the customer and my vehicle, in your trusted hands. The Leander location did fantastic work, and will always return to you all.
Cathe was nice and helpful, and quality of job appears high
It was very fast and professional.
Great job performed with urgency.
I like the texting feature. Jessica Kept in touch with me the whole process and help maintain expectations.
Kathy was great! Very professional and the job was done VERY quickly! Claire the women over in enterprise was amazing! Had an issue with a rental but she was quick to help me out! Awesome job! :)
Everyone was really friendly, and kept me up to date on progress of my car.
My representive was amazing. There every step of the way. Anytime I needed her. I will recommend to anyone.
Customer service was awesome and repairs were done with quality
There is nothing you can do to make me completely sasatisfied because it had to do with delays. That can't be undone. I do not blame anyone for the delays, but I feel like 13 days was way too long for the repairs. I appreciate Heather's efforts to get the car done.
The looked brand new when I got it back they did a fantastic job would definitely go back in the future
GREAT customer service!!!
They did an excellent job, and everyone was extremely nice and organized
No hassle at all. Would use them again and recommend them to anyone.
Very courteous and fast to help. Truck was repaired quickly. Rental car company in the same building. Really close location to work and home.
Car looks new again. I would never take my car anywhere else
Great service!! Kept me updated on the repair process.
My husband picked my vehicle up and after it came home I noticed my lights are different. I understand only one side of my car took the brunt of the impact but I would have expected them to at least buff out the light I have or make it so there isn't a noticeable difference somehow. Also, they painted a certain area which will for sure start peeling way sooner than later. Other than that Heather was great to work with and kept me informed. This is all body shop related and out of her hands. Quick turnaround too which I'm happy about. So overall I had a good experience just a couple of things I would like addressed.
Not that I have the occasion to use your services often but you made the experience very comfortable. I was alerted to every step of the process and that is excellent customer service. If I ever need the services you provide I will be back. Not anytime soon!!!!
Jessica was awesome.....professional, yet totally approachable. Every piece of communication was spot on and the work looks great
staff very helpful and pleasant
Jerry woods went out of his way to provide excellent service. I couldn't be happier with my experience. Thank you, we will be back.
Car looks great. Jessica made the process as pain free as possible and always kept me updated.