I was very pleased with the service. Mr. Castillo was very attentive in making sure he explained everything that would be done to my car. Kept me informed on status of car which was great.
Service writer JOSE the greatest. Great help and assistance
Unexpectedly great service! The work was extremely well done and professional. They came in on budget and in about half the time. The text notifications were timely and a great touch. I would and will highly re on end.
Jose at Service King was very helpful to me in getting my car fixed . I totally appreciate his help
I appreciate the expertise in the repair and handling of my claim. At this time I am truly satisfied. I would recommend Service King to every one I know. Thanks T.Bell
Excellent! A 10 in all services!
Great job by the whole Service King team. Start to finish the project was seamless. I'd gladly recommend them to anyone.
Extremely friendly staff.
I had a great experience working with you. My truck was ready a whole week before it was due!!
My experience was completely painless. I dropped my car off Monday and was told it would be finished by Friday. Low and behold, it was actually finished right on time! I was updated throughout the week and my car looked good as new today when I picked it up. Thank you Anthony and Jose for your help! I truly never dreamed this process would be so easy.
Great job by the entire staff at Service King. I am disappointed with the service and products of Enterprise Car Rental in the lobby.
Very satisfied! They always notified of everything, very happy.
Anthony keep in good contact with me
First off I never recieved an estimate and wasn't told to go to Spring, Tx to get an estimate for my car because of my insurance. 2nd my car was supposed to be done on the 2nd and it wasn't finished until the 3rd which cost more money out of pocket for an extra day. Last but not least the paint on the front of the car looks chipped. I went to Service King to get the best quality service but that never happened if I wanted a half **** job done I would have went to a down town shop in Conroe! I spent 1000 on deductible and State Farm spent 1300 so I expected a just like new job done but was disappointed it wasn't. I had very high expectations of King Service but was a JOKE!!!
The car looks great. It ran really good going home. Great communication! Very very nice people.
Excellent service and attentive staff.
Vehicle Make : Mitsubishi
Anthony was very attentive and kept me up to date with my car and the repairs being don't to it.
I would like to know if I'm getting my safety deposit back.
Thank you! Everyone was friendly, professional, had great attention to detail and by detail I mean my car was returned spotless and seemed to have been detailed - looked brand new! Service was fast! Most grateful, thank you so much!
Anthony was very helpful and made things go smoothly.
Despite the circumstances that led me there, I would say my experience was definitely top notch! I couldn't expect any better! My service advisor, Anthony, was awesome! He gave me step by step updates and answering any and all questions I had! I have been at other collision shops in the past but Service King 60 is definitely one I'd recommend to anyone needing body work!
Service King took excellent care when repairing my car. My car looks brand new. The staff was friendly and updated me throughout the repair process. I would recommend them to anyone.
Anthony Guyette kept us informed every step of the way. Would use them again but hope I don't need to.
My advisor was very nice and helpful. And my vehicle looks and drives quite well. I will be reccomending this service king to anyone I know needing repairs. :)
Excellent repair work. My car looks brand new.
Your service person Sam was focused on making my experience with SK was outstanding and it was. Great dedication to making everything wright!
Great experience. Loved the updates and Jose did a great job of coordinating our repairs
Third time coming in always have been happy with their service
Anthony did a phenomenal job keeping me updated throughout the process and ensuring all my questions were answered.
Loved the text updates. Jose and Front desk staff were great as well.
Very nice employees. Kept me informed and service completed on time.
Great experience. Kept me informed. Met completion commitment even though there was a problem with part delivery. Our service contact, Jose was fantastic. He went out of his way to please us. The wax job was an unexpected but great surprise. I would definitely use this location again.
While my car was there being repaired, someone hit the side with their car doir damaging the moulding and leaving a big scratch
Thank you for keeping us informed during the process of repairing our car.
Everyone involved was professional and handled the repair and the owner with care and consideration
You staff were very courteous and promt with the updates of the job at hand. Kudos to them!
Appreciated your service and Sam's attention to detail in keeping me updated as to status.
It was great service kept me updated.
Absolutely awesome. Sooo easy. Love those text updates.
Sam was great. He's helped me before and is always thorough, answers all my questions and has a great attitude.
Receptionist in the mornings is excellent- professional.
Very friendly and helpful. I love the daily text updates and regular phone call updates.
Completely satisfied with the repairs and the timely delivery. Well done. Thanks
Car looks like new. Face to face communication was not only professional but also very pleasant.
Jose Castillo was very helpful, courteous, and professional. Service King kept me updated daily on progress if repairs. Very satisfied!!!
Vehicle Make : Range Rover
They were very helpful and kept me informed
The service at the establishment was amazing. Great team, keep up the awesome work guys!
They were amazing and Sam was the best. He kept me informed throughout the repair process.
Awesome job and faster than I was expecting USAA made the right decisions recommended you guys
Jose provided excellent customer service.
Caring,Nice,Helpful and Honest
Jose did a fantastic job on my 4Runner. When the stripe guy fell through, Jose found the right stripes and replaces both sides himself, even though only one side was damaged. He then stayed late to go another extra mile and waxed my car. I was blown away. I'll recommend Jose and Service King to everyone.
Great customer service!! Keep you updated
Everything was done as promised. Service advisor Sam was great
Great job on the repairs and above excellent service!
Excellent customer service and repairs.
Paint did not match the quarter panel, there are new scratches are now on the top if the trunk. My mic on my steering column was knocked off.
Very friendly and helpful.
You guys did a wonderful job and I would recommend yall to anyone.
They did a good job and in a timely manner since I am from out of town on vacation. I really appreciate the effect.
i liked will definitely do business again
Sam was great! Thank you!
Service King did a wonderful job on my car, better than I expected and they made the whole process very easy and I will continue to go there when needed
Kept me informed about the progress of the repair. Got my SUV on schedule.
Sam was professional and prompt.
Job well done.. Very professional employees and informative through out the process!!!
Great service from staff !!!! # 1
Sam and the rest of the Service King team delivered an excellent customer service experience. All expectations were met or exceeded and communication from Sam on the progress of the repair was regular and frequent.
Sam did A great job explaining everything and making sure my vehicle was repaired.
I am so pleased with how fast it was! I will definitely be using service King in the future!
It was fast and looks great! Thank you!
I really appreciated the regular updates. I would also like to point out the excellent service provided by Sam.
Appreciated the messagubg updates on car repair process. Nice job on the repair too. GOOD SERVICE.
Sam had excellent service rep your company
Sam did a great job. Wish my tunotop had gotten fixed
Great service and first rate work. Kept me up to date on the progress of the job. I'm very satisfied with Service King!
Great service & Sam H the advisor consultant.
Excellent staff. Receptionist was helpful, thorough, and knowledgable
The service was exceptional and personal.The repairs were done in a timely manner
Sam was the person who worked with me. Very patient and tries to help customers understsnd the why's and what's about the work on their car. He could be rushed if quality work was an issue. The work exceeded my expectations.
Everyone very respectful, and I liked the updates on my truck each day. Thank you.
Great all the way from intake to finish. Sam was amazing in the handover process.
Double check that the paint matches
I was treated very well by all and they were most helpful trying to make the experience as good as possible
The service guy was a complete professional.
Chris was great throughout the whole process, while dealing with the insurance company to make sure that understood the complete problems and their needs aw well
I love how Chris emailed me (and also called) to let me know the status of my repair.
Communication during repairs wasn't good.
Service kings! Thanks Chris thanks Issac
Dont want to have to use your services again but I would highly recommend!
Thank you for the wonderful job you did. My car looks great. The customer service was outstanding. I will definitely recommend you to all my friends. Thank you again Danny!
Sam and the front desk person were excellent! Well prepared.
Great work and great communication throughout the process.
Isaac & the service techs did a great job. Please say thank you to them for me.
Julie was fantastic and the work is excellent. I will refer people to service king and will use them for any future issue. Thanks so much.
The people at Service King were extremely friendly and always ready to answer any questions I had. They always took my phone calls and provided accurate information. The repair work they did on my vehicle made it appear as if the accident never even occurred. Thank you Service King for a job well done!
Julie and the workers were awsome they fixed my car to perfection.I trust service king to fix my car in the future.awsome job service king.
The customer service that I received was excellent. Sam and Crystal were very helpful.
Nice people to deal with. Did a great job on repair
Sam did a fantastic job explaining the process to me. My car was in and out of the shop in no time. Much shorter than estimated which was great. Great experience overall and job well done.
Great service, timing of work
Service was GREAT. Your team is very professional and I could not be more satisfied
Everything was handled beautifully. Very courteous. The guy that handled our service was super. I think it was Sam. He was the best.
I was completely satisfied with service king.
I don't need a call. My only complaint is that I received text messages every day about status until the day it was supposed to be finished. Then the messages stopped but my car was not finished for another 5 days! I finally had to call to find out status.
Good job. Appreciated the text message updates.
If you push back the compilation date more than once you should tell them way. Other than that grate job
I couldn't tell that my car hit a deer.
Just picked up today, looks great so far!
Job very well done I'm completely satisfy with the repairs done on my 09 nizan frontier thanks to every body @ service king .
I was extremely satisfied with the services I received at Service King.
Sam did a fantastic job! He was positive and very caring! The front desk clerk was kind of rude to him at the time dropping the car off, she wasn't as positive and helpful as Sam. Everyone has a bad day maybe she was having one. Just felt as if she wasn't on the same team as him.
Overall though I am a returning customer and I will continue to return as well as refer people to your shop.
Thank you so much for everything!
From start to finish I had a good experience. Every one was professional and Sam Henkels was very knowledgeable and pleasant in all his dealings with my car and the process.
A pleasure to have my car serviced by your team. Thank you.
Keep me informed of repairs and progress report. Walked me through the work done and was completely professional.
I liked all of the text messages about the repair job I love all of the heads up!!! Great customer service all the way around!!:)
Well satisfied with the repair and complete as promised. The only concern is the hassle to get an appointment for the initial estimate. Service king is a preferred shop with my insurance. So why does it take 10 days, and scheduled for you and not the customer?
Very fine staff. Met all my expectations. Highly recommend this group.
Very easy to get car in and out of the shop quickly. Very efficient process. The team was very tentive to my needs and created a great experience.
Dan took a personal interest in our repair and kept us updated through the whole process.
Very beautiful job. Looks like new. Thanks Julie for using the touch up paint on a couple of places on the left side of the car. Due to health issues I couldn't bend over to do it. Thanks Julie.
Vehicle Make : Volkswagen
Good communication and fixing all details!
Took 3 months to get our vehicle fixed and was continuosly lied to about the progress of the truck and the service manager was incompetent and lied and kept giving dates that it would be ready for 2 months! I will be reporting it to the BBB and our insurance company about the incompetence of this service king!
Friendly and professional help. Thank you
Keeping me informed on your progress and the job you did on my car was very impressive and I will not take my car anywhere else should I ever need you again.
On time great job adequately informed
Vehicle Make : Volkswagen
Julie was great to work with and very helpful. I will definitely bring my car back to service king for more repairs if ever needed in the future. Only complaint would be the amount of time taken to repair my car (nearly a month) but I understand.
Very good customer service
My car looks brand new. You did a wonderful job. Thank you so much
Did a good job of informing me of processes . Sam saved me money on my deductable by informing me about uninsured motorist events,
Fast service, great job to Rick and his team!
The bumper was changed but the bed was not realigned, the tail light was not replaced, there is a problem with the transmission in overdrive that was not there before the accident and the gas gauge is not working. I am very disappointed and wil send the same report to the insurance company.
Always excellent experience (you've repaired my car more than once), quick turn around, friendly, great service. Would recommend your business for any auto repairs. Thank you.
Thanks for a job well done.
Sam Henkels of service king in conroe is an asset to your company..very efficient, reliable and helpful..I would recommend your company to mu friends because of yourbgood service
The "service" performed was absolutely terrible. 1.). The paint work was not smooth and matching existing paint. Had an orange peel effect in several locations. White paint was found on areas that were to be painted black. The body work was not properly sanded and plastic was showing from the original mold from the manufacturer. It should have been sanded period before being painted. The body work also didn't fit correctly. The rep blamed the poor fit on non-factory parts that the insurance company approved. This doesn't not explain the horrible paint work. The insurance company indicated after the fact that the after market parts are only to be used if they work. So I question the validity of the comments made by Service King. Finally we were promised at the beginning that we would be updated by text throughout the repair process. We received no texts until when...after delivery of our vehicle. We had to chase Service King for updates about our vehicle. The time of repairs took 1 week longer than expected. I would be okay if it was done correctly. My overall impression of service King is that they have no Quality Assurance prior to delivering vehicles to customers.
The team at service king was outstanding .
Service was the best . They did an excellent
Job on my car . I would highly reccomeed
To family and friends . I give them a 10 for
All of you were very professional!
Good job by everyone at the Conroe shop
I sent an email to the corporate website on 03-31-2015 requesting a return phone call. Although I finally picked up my car this afternoon 04-01-2015 the repair took 15 days. Was a minor repair approximately 1450.00 very few parts needed to be replace and the original time quote was five days. Still waiting to get that phone call.
We were very satisfied with our experience at
Service King. Our repairs were done in a timely
manner, and Rick was always available to answer
any questions. Very professional organization.
Ruck was great kept me updated by email and it was ready when he said it would be. This was a much better experine that I had last time at service king
Service Rep Rick Hendricks should get a pat on the back - Made this experience as painless as possible. Service King certainly lives up to its name.
Your text messages are incorrect and annoying.
Rick kept me up to date on the progress and was very pleasant to deal with. Chelsea was very courteous and professional. Enterprise was no hassle at all. Everything was as it should be and better.
Appreciated the update, and the fast repair. Excellent work. Now am able to go out of state to visit family for the holidays. Thanks again.
Rita was GREAT!!!!!! Made the experience easy and simple...
Vehicle Make : Volkswagen
Ms Rita Wheeler was absolutely amazing over the phone and in person. And this Service King kept up with the updates on my car. This is a much better Service King than the other one I've been to in the past.
Rita provided excellent customer service. It is very clear that service and quality are her utmost priorities. I'm very impressed with the superb repair work completed on my truck. Service King and Rita are at the top of my recommendations to family and friends.
The repairs look like it never happened. Looks like it came straight from the factory. Very satisfied.
I was very impressed with my experience and the people who assisted me. Very professional. But what I liked best, was how friendly everyone was. That made the experience truly enjoyable. When I went to pick up my car right before closing time, it wouldn't start. The battery had been run down while they worked on it. An employee walked by on his way home & I told him my car wouldn't start. He charged my battery so it would be sure to start. I really appreciated that he didn't act like he was in a hurry to leave. He deserves a bonus!! :-)
I was treated like the CEO-doesn't get better than that.
Communication was excellent. Everyone I came in contact with made sure my experience was a great one. I appreciated the phone calls, texts, and emails keeping me informed every step of the way. Would definitely choose y'all for any future repair needs.
Rita suggested that we file an uninsured motorist claim, which saved us 870. Thank you so very much. Rita did indicate that she would have several spots buffed out on the driver's side door, but this was not done or they did not buff out. This was the only disappointment associated with the job, but it was not part of the job we paid for, so it is hard to criticize.
Great job on car. Thank you!
Rita was amazing. Her professionalism and competence kept me calm and comfortable through this process. The work performed on my car was also done to a high standard of quality.
Vehicle Make : Mitsubishi
Rita was extremely helpful and kept me up to date on the repairs on my car. I would use service king again and refer people.
We were very pleased with the way Rita Wheeler handled our recent repair situation. Rita told us up front what we could expect and was very good about inititating calls to update us on the progress.
We would definitely recommend Service King.
The Job was done great. I would recommend you to all my friends.
Vehicle Make : Mitsubishi
Sam made it real easy and was really nice and accommodating.
Rita was wonderful and would definitely request her if I need repair work done again. I was very happy with her effort to get my car done quickly and she did
RITA WAS AWESOME IN MAKING SURE EVERYTHING MOVED ALONG. YOUR TEAM DID A BEAUTIFUL JOB ON MY CAR!
I AM COMPLETELY SATISFIED.
Best service of all body shops I have used to date. I will highly recommend them to family & friends.
Everyone I was in contact with did an excellent job.
Great service and great people. Always kept me updated on my car. The repair was completed a week early.
Great customer service Top notch store manager great advocate for the customer in a difficult situation with a less than adequate insurance company and adjuster.
My car looks wonderful. Staff was extremely professional and pleasant.
I appreciate everything service King did. The work on my car is amazing. It looks like nothing happened. I thank service King for the great job they did.
Rita did a very good job of keeping me informed and truck was completed before scheduled date.
Working with Rita Wheeler was absolutely awesome. She kept me apprised of repairs every step of the way....Service King Conroe should be very proud to have representation such as Rita employed.
Awesome and fast service!!! Rita was great!
Could not have asked for a better experience. Thanks for everything.