I liked the text updates. The receptionist was so friendly and helpful. Nice people treated me very well.
Zach was great, he truly made this a great experience for us and the workmanship looks great as well. We will highly recommend you guys to family and friends and will definitely use Service King in the future.
Great service and Tammy Phillips was outstanding!!!
Totally satisfied !!!!
Special thanks to Tammy.
Communication was good between your shop and me. Quality of work was excellent. You met your projected completion date, and fulfilled my expectations.
Tammy was great! She worked to get both of our cars repaired in a timely fashion, as we were leaving town for vacation. Both cars look great!
Liked the timely status updates.
Thank you for the daily updates on the repair progress.
Tammy was very helpful and didn't mind me calling over and over she was very thoughtful of my concerns and helped a lot!!!
Everyone was exceptionally courteous and FAST. The work was done in only two days to accommodate our previously planned trip. We were very impressed.
Friendly people ,keeping me informed every day with the progress on the car n doing a good job on the repairs
Zach was awesome! He kept me posted with my repair.VERY PROFESSIONAL
Great job by Zack and technician, Scott. They meet all of their commitments superbly.
Everyone was very nice and well mattered. Tammy was excellent in keeping me updated daily on my car. I really appreciated it.
Thanks for the prompt and courteous attention
Now that it is not raining and I look at the car closely it looks terrible. It looks like a child did the paint job and you slipped on parts to mask a bigger issue, the back end does not align with the front. I am not pleased at all.
Excellent customer service awesome job!
Excellent job done much sooner than estimate. Also washed my van and cleaned the inside too! Tammy was great too!
Tammy did an excellent job and took very good care of my car and I appreciate it thank you
Tammy was great and I was kept informed on a daily basis, from drop off to pick up.
Excellent communication and understanding! We will definitely be using them again. Tammy was great!
Repairs look good. Really appreciated the updates as the car moved through the process.
Excellent customer servise
Very professional & courteous office personnel.
Expedient & excellent folks doing body work.
So far so good. Will know more after I drive it more.
I appreciated constantly being updated on the progress of the repairs.
Zach made my experience with getting my vehicle repaired so easy!! I would recommend anyone I know to have any collision work completed through Service King. Thanks again for the amazing experience.
Zack and the team at Service king took care of me. Car looks great!
From start to finish We were kept in the know ! I Love the updates via text.
Very attentive folks. They really try to keep you up to date on your repair. They also listen to your needs. I'd definitely recommend this team to friends and neighbors.
The Service I received was top notch. My Service provider Tammy was spectacular. She was very helpful and professional and kept me informed all the way. I received A Service. My car was ready before I expected and was washed and cleaned when I picked car up.
Everyone I was involved with went above & beyond to assure I was completely taken care of during the process of my vehicle repair.
Excellent customer service!!
Will definitely return to Service King in the future if the need arises.
It was an overall good experience. The regular updates were helpful. Thank you!
Excellent work and great customer service
The paint that y'all did on the right side of the truck is just black with no metallic mixed in the paint the rest of the truck that came from the factory with no repairs has metallic in the paint very noticeable
Zach and the entire staff at Service King Tomball were a delight to work with.
Everything went great and very professional
Great customer service. Repairs done great & much faster than expected.
I was satisfied with job Zach Srewart and his did for me.
Zach did an excellent job as did the bodyshop workers!
Great service! Quality repair! Completely satisfied. Thx guys
Vehicle Make : Volkswagen
Overall fantastic experience. Tammy was outstanding.
Great service always informing and sending updates on my truck.
Everybody was helpful and I do not have any complaints. The sthe body work was done well.
Vehicle Make : Volkswagen
Tammy was fantastic. 10/10
I really appreciated the daily updates, and the friendliness of everyone I dealt with. My car looks great!
Repair updates were great very professional staff. Thank you for a job done in a timely matter
My door is messed up! Key pad doesn't work and something is loose when rolling window down.
Can't get ahold of my service rep!
Need fixed asap!
Good job. Quick and courteous.
Excellent work and customer service
Kept me updated the whole time and the truck looks stunning
Tammy and Michelle provided outstanding customer service and the shop have done an impeccable job on my car.
Ms. Tammy is always so kind and professional. I have never had a bad experience here. Work done on my car is done quickly and the quality never suffers.
The complete process was executed by Service King employees and the Enterprise Car Rental employee in friendly and professional manners.
Great updates so I knew the status as the repairs progressed.
Service King did an excellent job on repairs to my car. It was finished a day before promised and Zach, my service rep, kept me up to date several times a day. I will definitely use Service King on Tomball Parkway for any car repairs I may need in the future. Thank you!
The service was impeccable
Excellent service & communication
Tammy is great! She goes beyond the call of what is expected. She is an A employee. Keep her!
Got frequently good updates about the status. I appreciate this
My Service Advisor Tammy was fabulous! She def knows her stuff! Highly recommend Service King and Tammy!
The job was completed ahead of schedule. Zach was sensitive to my needs and was able to ensure the repair work was completed per the initial estimate. I cannot tell where my vehicle was damaged.
They treat you like a VIP, and go above and beyond!
Excellent Service as always!!
I like the update texts
It was done a day early
Kept me updated and informed.
I was updated often with information on my repair
My experience with service king was FANTASTIC
Zach Stewart did a great job with communication and keeping me informed of the progress of my repair
We would like to Service King for a timely repair and for the Service Representative Ms. Tammy for keeping us updated throughout the process
Quick service, friendly advisor, and frequent updates.
Excellent service and representatives
Service king is a great repair ship I am very satisfied with the the care they took with my vehicle and the the efficient time it took to repair. Thanks you.
Tammi was phenomenal. Too many times honesty is missing from the customer service experience when it comes to auto repair. Tammi was completely honest and very helpful. She made it an easy choice to choose Service King. Hopefully I won't need repairs moving forward, but if I do, I will come back.
Staff was friendly. Loved the text updates.
It was not fixed. You still have my truck and i needed it for a vacation. Not happy.
Vehicle Make : Volkswagen
Tammy is awesome
Truck was not clean. It still had white dust on it. Headliner has hand prints on it.
Over spay all on the frame. Tape residue one the back right door.
Zack, did a great job giving me updates. Truck was ready as promised
Entire staff was extremely helpful as well as professional.Would not hesitate to recommend you company.
Other then the wrong bumper being installed, you did good.
After delivering my car for repairs, I was continually bombarded with text messages & e-mails with totally insignificant information about its repair status. These notices were irritating & effete, simply wasting my time.
Work was completed in record timing. I was highly impressed.
Dominique was terrific. So nice and respectful
Great service; kept me updated; very satisfied.
Problem with Driver side window going down
Tammy did a fantastic job
Dominique was spot on with updates.
Everyone was very friendly. The work was done before promised and met expectations.
Easy as pie. They took care of everything for me and kept me updated via text during the whole process. Would definitely recommend.
great service from everyone there including tammy
You delivered my car on the day I told.
Jeff got us in quickly to replace the bumper on my sons truck. The work was done faster than expected. All staff very friendly and helpful.
The team was extremely professional.
Turn key service. Good experience. I would go back.
Tammy was great and kept me posted on my repairs. My car was finished early. Great service!
Great work, staff are wonderful and care costumers,
No complaints. Everything was very good.
Jeffrey Benavides provided excellent support and did a great job communicating status. I'm very happy with the quality of work and professionalism from Jef and service king.
Appreciate getting car done quickly
Jeff Benevidas do a great job of handling my repair.
Jeff was excellent. He was helpful and answered all my questions. Great customer service.
Super fast turn around and very good customer service!!
The whole process was very well executed all the way way through from the receptionist to Tammy who was not only very knowledgeable, but helpful and friendly. Thank you!
Vehicle Make : Volkswagen
Thank you Paula for all your support!
Tammy was great!! She worked so hard to get everything right for my car. She is conscientious and and honest. She deserves a raise in my opinion. I don't know what she makes but it doesn't matter, she deserves it. I am confident that my car would not have been as well taken care of if it hadn't been for Tammy. Thank you Tammy!!!
Very friendly and professional manner when communicating with me keep me posted on what going on with my car
Very satisfied and was finished when they said it would be
Every one was very nice and did everything they could to help they made you feel as though you counted and wanted to be sure that you vehicle was their top priority. It was on time and they did keep me informed every day as to where the repair was. Thank you very much!
Only that everyone was professional and honest. No problems and Perren Wilson and Jeffrey Benavides were exceptional.
Very good customer service, the car was ready the day They said, excellent work, and the car was super clean... Thank you
I would like to say that I was very satisfied with the service that i received every day I was updated about my car from tammy she is great.
Amazing service from Tammy.
Great service! Got truck back when they said I would couldn't even tell it had been wrecked! Outstanding job will refer y'all to anyone! Jeff Benavides was awesome as an estimator
The repairs and cosmetics are excellent! Thank you so much for taking care of our "baby". Much appreciation for such an excellent job done.
Excellent customer service and quality of work. Would definitely choose them again.
I need to bring the car back. You forgot to install the turn signal bulb and housing. I'll call tomorrow to set up a time to bring the car in. How quickly can you fix it?
The people were friendly and efficient and totally awesome to work with. Thank you very much in fixing my car so promptly. B. McRann
You all have a great team. Jeff kept me informed through every step of my car repair. The reception was professional, knowledgeable and helpful. They made my experience as painless as possible.
Polite, good communication.
Convenient and fast service. Thank you.
Im having problems with my AC...when I turn on my AC unit it blows hot air for awhile and then it comes on,in ootherwords my AC don't come on immediately once its turned on...I never had this problem before, but to have this problem after it was suppose to be repaired is very disappointing.
Tammy was extremely helpful and professional. She kept me updated the whole way and my car was finished before promised.
I enjoyed how Tammy kept me updated.
Job was done quickly and professionally..
Jason Baxter did a great job with all his great customer services and keeping me up dated .
Very efficient customer service. Delivered vehicle beautifully
Done a day early.
I would prefer to deal directly with the service center than to go through a call center for scheduling.
Tammy Phillips provided excellent client service! She set a good expectation on the schedule for repairs, and then she pushed to get the repair done early to save me money on the rental car costs. She kept me well informed of the repair and was very friendly throughly the entire process. Thank you Tammy!
We had to call several times to check the status of the vehicle because the message stated that it was ready but it was not the case when I called. If the text messages and date of completion was more accurate and a courtesy call could have been placed to let us know exactly when the car will be ready for pick up instead of us calling daily due to the status text messages stating that it would be ready on the day to day basis. It could have been handled in a more professional manner.
Customer service was excellent and we very satisfied with the level of detail given to our repair. There were able to also take care of a parking lot dent on the door for ****/3 of the price quoted by our Ford dealer. The repair was done with repainting.
Great service! Professional and informative
Everyone was very nice and helpful. I really appreciate everything
Vehicle Make : Volkswagen
Customer service was great!
Quick service. Kept in touch with me almost daily to let me know progress. End result looks great!
You are texting the wrong person. How many times do I have to tell you? Some poor person named Chong must be wondering what you've done with his car. Go find his number and contact him asap.
Jeff was wonderful in his explanations of what was being done and what the progress was
Please contact me as I have had a horrible experience and would like to make complaints about location #58
My service advisor Tammy Phillips was AWESOME! I requested her personally based on my last experience with her. She got my car pushed through TWO DAYS faster than the original estimate! I was so thrilled to get my car back looking fabulous AND ahead of schedule! 3rd time Service King customer. Will continue to utilize Service King and recommend to friends & family.
Easy communication and good job
The main problem was not knowing the status of my car while in the shop for five days. I had to go by and call a couple of times to find out the status of the repair and when it might be completed.
I am well pleased with the work done on my car.Everything was handled very professionally from beginning to end. I appreciated the updated texts. I would highly recommend Service King to my friends and family. Thanks again for the beautiful job done.
Good advisor. Always kept me updated
Tammy Phillips did a great job of evaluating the damage! Even after finding about $****,000 MORE, she managed to have my car finished EARLY! I'm very impressed by both her and the quality of work that was done!
Very pleased with the Service ... And had me in out in a timely manner ...
Thx Servive King !!!
Excellent. Jeff was great
Absolutely terrible! Will be contacting manager 1st thing Monday. Picked truck up this morning, did not want to take delivery, but employee working at time advised that I had no choice because he is not employee who determines how/when insurance company/shop would allow for me to leave my truck for additional required repairs (non matching paint, pitted paint with obvious over spray, masking tape residues), while providing me with rental car again. He said that I'd have to work it out with manager. TOTALLY UNACCEPTABLE!!!!!
I am beyon livid! I will be in Washington DC this next week, which is why employee wasn't sure, as stated above, weather I could leave truck in shop until next Saturday. Truck was scheduled for completion on 9/7/16, but manager contacted me on that day, at which time he stated how he needed 2 more days to address what he described as "work that didn't meet his expectations." THOSE ADDITIONAL DAYS IN SHOP DID NOTHING TO ADDRESS SUBSTANDAD! WORK.!!!! Bottom line...No excuse for manager to recognize that vehicle should have never been deemed as ready for pick up! Horrible work, half assed service. I will be coordinating with Geico to hopefully be allowed to take my truck to different shop that does good work. I saw some negative customer reviews for Service King on Internet, but l obviously failed to heed reviews stating that no one should use Service King. How anyone could deem completed repairs to be acceptable and up to standard is beyond me! I have plenty of new pictures to prove it!!!
I will be contacting GEICO first thing on Monday. I would never recommend your establishment for accident repair. PATHETIC!!!!
Tammy was excellent. She kept me informed about my car. She was professional and courteous.
Quick and painless! Great work!
Very professional approach to satisfying the customer. This is my second experience with Tammy Phillips She is a 10 in her profession. Extremely excellent job.
Absolutely awesome! I really appreciated being notified of the status and progress of my repairs. Turn around time was very quick. The quality and craftsmanship the body shop techs tperformed on my vehicle was fantastic. I am completely impressed with the services provided by Service King and staff.
It was a easy transaction and the work was well done.
Great customer service my advisor was great at keeping me up to date everyday with my car!
ThanKS so much for making this difficult time less stressful.Jason Baxter Excellent customer service and very professional.
Felt rushed.. Didn't repair all repairs, had to return because area was missed, didn't throughly review what was done when picked up, poor paint job, white specks looks like thin area not painted well
Very professional and Corteous service offered.
My personal adjuster was knowledgeable and professional
and kept me informed throughout the process.
Jeffrey my service advisor was great to work with. Professional and good at answering any questions I had. I will highly recommend service King to everyone. Job well done! Super handy having rental cars on site too.
They were SUPER FAST repairing my vehicle. Everyone was very professional and they kept me up to date throughout the entire process. Would definitely recommend Service King to family and friends.
Everyone did an awesome job! Thanks so much
Absolutely loved it and my service
From the moment my car arrived to the moment I drove it away, service was top-notch. VERY please with the Service King team in Tomball, Texas. :)
Get service & updates everyday. On time completion.
Loved the Service King experience! Tim Turner, Jeff, Glenda and Chris with ERAC. Thank you!!!
Jeff and all were awesome in assisting and expediting my car repair!
Jeff was very good at his job
Has to have been the best experience ever. A+++++ service, communication, staff, just the best over all experience I could have wished for. I will recommend to everyone I know and even those that I don't.
The car looks great. Nice and clean on the inside too. I appreciate the vacuum job. Tammy was awesome. Got me in and work completed three days earlier than anticipated.
Fast , friendly service. Text updates were nice touch. Will definitely refer Service King to anyone needing repairs.
Tammy is absolutely a wonderful women to work with. She knows her job inside out. In my book she is a 10 plus. I will always bring my business but to you and will refer family and friends. Kathy S