The people were friendly and efficient and totally awesome to work with. Thank you very much in fixing my car so promptly. B. McRann
You all have a great team. Jeff kept me informed through every step of my car repair. The reception was professional, knowledgeable and helpful. They made my experience as painless as possible.
Polite, good communication.
Convenient and fast service. Thank you.
Im having problems with my AC...when I turn on my AC unit it blows hot air for awhile and then it comes on,in ootherwords my AC don't come on immediately once its turned on...I never had this problem before, but to have this problem after it was suppose to be repaired is very disappointing.
Tammy was extremely helpful and professional. She kept me updated the whole way and my car was finished before promised.
I enjoyed how Tammy kept me updated.
Job was done quickly and professionally..
Jason Baxter did a great job with all his great customer services and keeping me up dated .
Very efficient customer service. Delivered vehicle beautifully
Done a day early.
I would prefer to deal directly with the service center than to go through a call center for scheduling.
Tammy Phillips provided excellent client service! She set a good expectation on the schedule for repairs, and then she pushed to get the repair done early to save me money on the rental car costs. She kept me well informed of the repair and was very friendly throughly the entire process. Thank you Tammy!
We had to call several times to check the status of the vehicle because the message stated that it was ready but it was not the case when I called. If the text messages and date of completion was more accurate and a courtesy call could have been placed to let us know exactly when the car will be ready for pick up instead of us calling daily due to the status text messages stating that it would be ready on the day to day basis. It could have been handled in a more professional manner.
Customer service was excellent and we very satisfied with the level of detail given to our repair. There were able to also take care of a parking lot dent on the door for 1/3 of the price quoted by our Ford dealer. The repair was done with repainting.
Great service! Professional and informative
Everyone was very nice and helpful. I really appreciate everything
Vehicle Make : Volkswagen
Customer service was great!
Quick service. Kept in touch with me almost daily to let me know progress. End result looks great!
You are texting the wrong person. How many times do I have to tell you? Some poor person named Chong must be wondering what you've done with his car. Go find his number and contact him asap.
Jeff was wonderful in his explanations of what was being done and what the progress was
Please contact me as I have had a horrible experience and would like to make complaints about location #58
My service advisor Tammy Phillips was AWESOME! I requested her personally based on my last experience with her. She got my car pushed through TWO DAYS faster than the original estimate! I was so thrilled to get my car back looking fabulous AND ahead of schedule! 3rd time Service King customer. Will continue to utilize Service King and recommend to friends & family.
Easy communication and good job
The main problem was not knowing the status of my car while in the shop for five days. I had to go by and call a couple of times to find out the status of the repair and when it might be completed.
I am well pleased with the work done on my car.Everything was handled very professionally from beginning to end. I appreciated the updated texts. I would highly recommend Service King to my friends and family. Thanks again for the beautiful job done.
Good advisor. Always kept me updated
Tammy Phillips did a great job of evaluating the damage! Even after finding about $1,000 MORE, she managed to have my car finished EARLY! I'm very impressed by both her and the quality of work that was done!
Very pleased with the Service ... And had me in out in a timely manner ...
Thx Servive King !!!
Excellent. Jeff was great
Absolutely terrible! Will be contacting manager 1st thing Monday. Picked truck up this morning, did not want to take delivery, but employee working at time advised that I had no choice because he is not employee who determines how/when insurance company/shop would allow for me to leave my truck for additional required repairs (non matching paint, pitted paint with obvious over spray, masking tape residues), while providing me with rental car again. He said that I'd have to work it out with manager. TOTALLY UNACCEPTABLE!!!!!
I am beyon livid! I will be in Washington DC this next week, which is why employee wasn't sure, as stated above, weather I could leave truck in shop until next Saturday. Truck was scheduled for completion on 9/7/16, but manager contacted me on that day, at which time he stated how he needed 2 more days to address what he described as "work that didn't meet his expectations." THOSE ADDITIONAL DAYS IN SHOP DID NOTHING TO ADDRESS SUBSTANDAD! WORK.!!!! Bottom line...No excuse for manager to recognize that vehicle should have never been deemed as ready for pick up! Horrible work, half assed service. I will be coordinating with Geico to hopefully be allowed to take my truck to different shop that does good work. I saw some negative customer reviews for Service King on Internet, but l obviously failed to heed reviews stating that no one should use Service King. How anyone could deem completed repairs to be acceptable and up to standard is beyond me! I have plenty of new pictures to prove it!!!
I will be contacting GEICO first thing on Monday. I would never recommend your establishment for accident repair. PATHETIC!!!!
Tammy was excellent. She kept me informed about my car. She was professional and courteous.
Quick and painless! Great work!
Very professional approach to satisfying the customer. This is my second experience with Tammy Phillips She is a 10 in her profession. Extremely excellent job.
Absolutely awesome! I really appreciated being notified of the status and progress of my repairs. Turn around time was very quick. The quality and craftsmanship the body shop techs tperformed on my vehicle was fantastic. I am completely impressed with the services provided by Service King and staff.
It was a easy transaction and the work was well done.
Great customer service my advisor was great at keeping me up to date everyday with my car!
ThanKS so much for making this difficult time less stressful.Jason Baxter Excellent customer service and very professional.
Felt rushed.. Didn't repair all repairs, had to return because area was missed, didn't throughly review what was done when picked up, poor paint job, white specks looks like thin area not painted well
Very professional and Corteous service offered.
My personal adjuster was knowledgeable and professional
and kept me informed throughout the process.
Jeffrey my service advisor was great to work with. Professional and good at answering any questions I had. I will highly recommend service King to everyone. Job well done! Super handy having rental cars on site too.
They were SUPER FAST repairing my vehicle. Everyone was very professional and they kept me up to date throughout the entire process. Would definitely recommend Service King to family and friends.
Everyone did an awesome job! Thanks so much
Absolutely loved it and my service
From the moment my car arrived to the moment I drove it away, service was top-notch. VERY please with the Service King team in Tomball, Texas. :)
Get service & updates everyday. On time completion.
Loved the Service King experience! Tim Turner, Jeff, Glenda and Chris with ERAC. Thank you!!!
Jeff and all were awesome in assisting and expediting my car repair!
Jeff was very good at his job
Has to have been the best experience ever. A+++++ service, communication, staff, just the best over all experience I could have wished for. I will recommend to everyone I know and even those that I don't.
The car looks great. Nice and clean on the inside too. I appreciate the vacuum job. Tammy was awesome. Got me in and work completed three days earlier than anticipated.
Fast , friendly service. Text updates were nice touch. Will definitely refer Service King to anyone needing repairs.
Tammy is absolutely a wonderful women to work with. She knows her job inside out. In my book she is a 10 plus. I will always bring my business but to you and will refer family and friends. Kathy S
Friendly and efficient service!
So far, very happy with everything. All work done on time & professionally.
Jeffrey Benevidas was a lot of help, great service!
No way to improve service. Each person was friendly without being "gushy". They were professional in providing information and facts. Also seemed to believe our questions were worthy of answers. I would soo recommend your facility to anyone who asked.
Thank you for helping to make an uncomfortable problem a bit less uncomfortable. Bettye Colbert
great service, seamless, timely.
Communication about my vehicle was consistent. Everyone had great customer service skills!!
Very cooperative staff, and work well done.
The lady at the front desk was so helpful and very kind to me. Tammy was unprofessional, never returned my calls after countless voicemails, was never up to speed on my case, did not know what nationwide was. Just very lost and no help from Tammy
Jeff was so helpful in answering my questions and did a great job taking care of my car! Thank you so much!
Thank you for the text message updates. Those kept informed instead of guessing if progress was as planned. The customer service is superb!!
Looks great. Liked the text updates. Thanks.
I really appreciated the regular updates with the status of my vehicle.
Tammy was great at communicating the time frame and working with my schedule. My vehicle was super clean when I picked it up. Everyone was very friendly and informative throughout the entire process.
Jason did an outstanding job explaining everything to me and keeping me updated til completion.
Jason B did a excellent job tomball location
Awesome job. Faster than I thought.
Repairs were not to my satisfaction the 1st time I was told my Jeep was ready. The 2nd time I went to pick up my Jeep it had to be sent back to the back to have the buffing completed. I left with my Jeep only to immediately return because the service person who tinted the driver side window, cut my rubber trim with a razor blade, and then I had to call back again because the used mirror that was used to replace my mirror has defects in the mirror.
We were happy with the quality and service. Car was completed when promised.
the Tammy did an excellent job with my repairs as well as making me feel as comfortable as I possibly could be
Everyone was extremely nice!!! Very pleased!!
They had my car for almost a month for a 12hr job.
I called the day before I was meant to pick it up (3 weeks into having my car) and they said it would be another week and a half because they hadn't started working on it. They ended up working on it and getting it all back together 4 days after I called them. (3 days after promised time instead of 1.5 weeks) Everything was such a hassle and finally I pulled up in my driveway and apparently a "brand new" part under my car that I was assured was new and "screwed on tight" ..fell off. There was a missing lug nut& broken stud on my wheel that they admitted to breaking but didn't replace and I got a note in my cup holder saying YOUR CAR IS NASTY. Worst experience ever.
Tammy was excellent and kept me up to date. Thank you for the easy transaction.
Scheduling was a pain in my **** !!!
Tammy, your rep was extremely helpful. Thank you
Job well done and in a timely manner. Very satisfied.
Tammy was awesome! Kept me informed of progress at least once a day, sometimes even more frequently. I will definitely refer others to Service King!
Tammy has always been wonderful to work with. She takes great care of us and keeps us informed of what's going on with our cars. I had a great experience at Service King and appreciate Tammy every time.
Great job we will be back
Very satisfied with the work that had done to car. And that it was nice and clean washed when picking it up!!
Outstanding quality work. I would recommend them to anyone.
This is the 2nd time my truck has been at Service King in Tomball. Tammy Phillips has done a great job both times. I recommend this location & Tammy.
Couldn't be happier with the service.
Quick, professional and polite.
They took their profession very seriously.
Tammy was great & kept us informed at all times. The work was finished early. Which was outstanding
Vehicle Make : Volkswagen
Tammy was fantastic about keeping me up to date on where my car was in the repair process. So far, the car appears to be working in great condition. I appreciate everyone's hard work.
Excellent customer service. This is my 2nd time using service king and I will definitely go back for all my vehicle repair needs.
thank you for the constant communication
Good job Thanks always keep me posted.
Jeff was Amazing when I came to pick up my car it was still some minor issues wrong with the car and he fixed them without hesitation. Jeff gets a 10 job well done.
Ms . Cager
Kept me updated through the whole process and the car looks great. Very easy drop off and pick up as well.
Everyone was very helpful in getting the process and completed.
Appreciated the email updates on the progress made on the repairs. Thought that Clay was knowledgeable and friendly and explained what was done.
My representative, Tammy Phillips kept me very informed as to the progress of my repairs and was conscientious about making sure my vehicle was repaired to the utmost of my satisfaction.
Jeff is AWESOME!! He makes sure to answer and questions you have about your repair.
Great service, people where outstanding,vehicle was good as new..
Job well done , very prompt in updating status , quality of work is awesome and people are very kind
Everything was was done as promised very happy with your service.
Fast efficient great price! Keep me well informed about progress and save my holiday weekend by getting finished early! Your team Rock!!! My highest reguards???? Johnny G
Emails were an excellent example of great customer service
I liked the regular updates on the repair via text message. Also pre and post job paperwork was minimal to speed up process. Repairs done right first time.
Tammy was exceptionally pleasant and professional. The car was finished well in advance of the promised date and is in great shape. Thanks
From the paper through job completetion it was no problem . They wasted none of my time . With my job time is money . There wasn't a ton of forms to fill out , all the paper work was done for me . With up dates every stage of the job . Thank you service king .
They did a great job a on the truck and the communication was excellent.
Jeff was a perfect repesentive.
My service rep Jason was very professional and kept me well informed on the status of my car and claim. The work was exceptional and I appreciated the text updates.
The staff was very helpful and knowledgeable. I was kept updated on the status of my truck. The work was very professional. I would use Service King in the future and recommend it to friends.
My entire experience with Service King was wonderful. I appreciated her professionalism and how she kept me informed through the process. I would highly recommend Service King to anyone would might need a repair.
My personal check was refused as being disapproved.
When I called the telecheck to find out why I got a response indicating because I have no history with telecheck my check was disapproved. Absurd and embarrassing.
Service was excellent. I loved that I was updated everyday through text. People were helpful, friensly and courteous.
Every body very nice and professional. My cars body work looks great and am very happy.
Great customer service and finished my truck in 4 days!! Great job and thanks!!
very much appreciated updates, nice people to deal with. very organized procesd
This is the second time I have used this Service King. The experience has been amazing everytime ! From speakimg with Glenda at the service desk, to all of the team members that kept me updated on my vehicles status, the service was wonderful. Keep up the Great work !!
Tammy was fantastic! Thank you to the whole team who fixed my car in a quick manner.
They kept me updated throughout the entire repairs and we're able to complete the job ealier the the estimated completion time.
Work was we'll done. Progress reports were helpful. Courteous
The job was fast & in a timely manner, even received the truck back before the estimated date & looks good, thanks. One draw back though, the Saturday employee could be a little more courteous to people dropping their vehicle off for collision repair, that we are the ones having problems already. Seems like he didn't want to take the job. Thanks Jeff for you being polite & courteous, that really helps with my truck being there. The truck repair results turned out nice. . . even have the pin stripes back in place on the bed, thanks again. I would recommend Service King
Love methere customer service treated me good
Finished job ahead of scheduled date. Did a good job.
Very good communication from Jeffrey, happy with results.
Jason B. Was an awesome guy to deal with during my repairs. Great deal of respect and satisfaction. Dude deserves a raise
Our service representative was first rate. She saw to our every question and need. Service technicians did a great job. A job!
Love the vehicle updates by text.
I was treated with courtesy and respect by all the staff, and Jason especially did a great job adressing my concerns.
JB was so great in getting myYukon through the repair process. He went above and beyond to help makes sure my Yukon was ready on Monday 5/25. I appreciate his help so much. It saved me a lot of hassle and time. Thanks again to JB and the amazing staff at Service King!
Thank you for the care, attention to detail, and safety in repairing our car. James Baker does great work.
Job was well done, and I'm pleased. Thank you for your service
Outstanding service, knowledge and customer service. Jason treated me well and was extremely professional.
Vehicle Make : Mini Cooper
Everything at the service King tomball location is extremely organized. When I dropped my car off, they had me in and out with rental in less than 20 min. Everyone was extremely professional and polite! The text message notifications are awesome and they had my car fixed days ahead of schedule. WOW. Literally the most painless experience - not what I expected at all! I'm really blown away by the service and have been raving about you guys every since. :) thanks so much! Keep up the good work!!! Y'all ROCK!
I was well cared for every step of the way. I was kept informed about my vehicle and the progress in the repairs. They handled my rent car and I was very satisfied with that. Superb service! Thank you, Service King!
Jeff took extremely good care of me and the service was very fast very much appreciated thank you everyone involved
Fast and effective. Very satisfied
Thank you Service King
Multiple jobs and finished on time. Thanks
Vehicle Make : Volkswagen
Great work and attention by Jeff. I just need to get a part thats missing from my key and the plastic piece that was ordered last week.
Thw finish on the inside panel is a bit rough.
Tammy from the tomball location helped me with my car. She texted me everyday giving me updates which was super convenient to me. When I have gone to other repair shops before I can never get anyone on the phone so this was absolutely perfect for me. She had great customer service and also my car looks great!!
Great communication about process
Great service. Fast and friendly!
My experience at Service King was great. My Dodge Challenger was fixed quicker than I was originally told and they did a great job. Jefferey was my service agent and he was very helpful. Jeff was straightforward on what costs I should have been expecting so there were no surprises.The whole experience from the estimate to picking up the car was awesome. Additionally the woman at the reception desk was very friendly and very helpful. The team at the 249 and Boudreaux location seems to work very well together. I almost used a dealership body shop instead but in the future I will always use service king.
Jason did a great job keeping us informed along the way. We're repeat customers and really appreciate the friendly staff at the Tomball Service King.
I was constantly updated on the progression of repairs. Very nice! When I spoke with people on the phone and also when dropping off my car and picking up , everyone was very pleasant. GREAT team!
No one wants an accident to be the reason to meet great and committed people to their profession. Well we had an accident and we met the utmost folks in their business. Thanks to our advisor Michael, and your receptionist. All was smooth and the best out of a bad situation.
Congratulations Service King, you have the right people at 249 in Tomball!
Tammy did a fabulous job! Excellent service.
Tammy was amazing. By keeping me updated about the status of my car, I was able to plan by bust schedule. The work looks good so far.
The right directional signal needs to be repaired.
Jason was fantastic. Answered all questions.
I couldn't have been happier with everything from to drop off to pickup. The communication throughout the process was phenomenal!
My expectations were exceeded. From the mental I entered the lobby,met the Receptionist. and my Repair Consultant. I knew I was in Good Hands.
Upon completion of the work order. my Consul arrived me the work reqi5 would be completed in the timeframe I requested.and all was.
My Consultant's Name is Tammy Phillips and I commend her on a job very well done. She stayed in contact with me every day as my automobile was bein repaired, to the moment I picked it up. I compliment her and your Staff for as job well dkne, and would certainly recommend you to anyone requiring your services. I will also be dropping off your Survey to this location tomorrow. Ed Mihalik
Everything was done on time and correctly.
Jeff did a great job even when the computer system failed. He was helpful when I noticed some flaws in the final product to get it remedied quickly.
Jason wAs excellent slcustomer service
Car looks great. It was completed ahead of time. Tammy kept me well informed. I am very satisfied.
Fast and friendly service
Excellent communication and the body work was more than satisfactory.
Vehicle Make : Volkswagen
Thank you for getting it done fast. Best customer service ever.
Great care, service and informative delivery. Thank you for handling this incidence with such professionalism.
Just picked it up and hope all perfect. Great communication and Jeffrey was delightful and very helpful.
Excellent work and done quickly.
Loved the texts updates. Rental car access right there made it very easy. Car is like new again! Great service and friendly staff
Jason provides excellent customer service and displayed professionalism at all times. He also kept me informed and completed work on car as promised. Great job.
I wish to thank Tammy Phillips and the rest of her team on the terrific job Service King did in getting my truck repaired. Ms. Phillips was very professional and kept me appraised, almost daily, of the progress of the repairs.
Exceptional service and craftsmanship. Will definitely refer friends and family. Thanks guys!
This was not our first time to use Service King and won't be our last! Very satisfied with the service! Definitely a 10!!!
You have top notch people. Jason and Cynthia were great. Thanks
Excellent service, very impressed!
Jeff did a great job! First class customer service!!!
Vehicle Make : Mitsubishi
This was a carefree experience. The team in charge of my car was excellent, especially Jason!
Job well done!. I am,completely satisfied with the service and the quality of work. I would suggest friends or family to do business with SERVICE KING!
Tammy Phillips gave excellent service. Couldn't have asked to be treated better. AND car was ready before promised!!
Tammy was great and kept me informed of status of my vehicle. You cannot even tell that a basketball goal fell on my car. I was very impressed with your customer service and quality of the repair work.
Tammy always takes great care of us. We always come back here when we have accidents (family of five drivers). Great work and the vehicles look great after they are repaired. Thank y'all!
Great Team! Welcoming and kept me update on my car through whole process. Received great service, and I definitely recommend your business to anybody.