Kept me updated the whole time and the truck looks stunning
Tammy and Michelle provided outstanding customer service and the shop have done an impeccable job on my car.
Ms. Tammy is always so kind and professional. I have never had a bad experience here. Work done on my car is done quickly and the quality never suffers.
The complete process was executed by Service King employees and the Enterprise Car Rental employee in friendly and professional manners.
Great updates so I knew the status as the repairs progressed.
Service King did an excellent job on repairs to my car. It was finished a day before promised and Zach, my service rep, kept me up to date several times a day. I will definitely use Service King on Tomball Parkway for any car repairs I may need in the future. Thank you!
The service was impeccable
Excellent service & communication
Tammy is great! She goes beyond the call of what is expected. She is an A employee. Keep her!
Got frequently good updates about the status. I appreciate this
My Service Advisor Tammy was fabulous! She def knows her stuff! Highly recommend Service King and Tammy!
The job was completed ahead of schedule. Zach was sensitive to my needs and was able to ensure the repair work was completed per the initial estimate. I cannot tell where my vehicle was damaged.
They treat you like a VIP, and go above and beyond!
Excellent Service as always!!
I like the update texts
It was done a day early
Kept me updated and informed.
I was updated often with information on my repair
My experience with service king was FANTASTIC
Zach Stewart did a great job with communication and keeping me informed of the progress of my repair
We would like to Service King for a timely repair and for the Service Representative Ms. Tammy for keeping us updated throughout the process
Quick service, friendly advisor, and frequent updates.
Excellent service and representatives
Service king is a great repair ship I am very satisfied with the the care they took with my vehicle and the the efficient time it took to repair. Thanks you.
Tammi was phenomenal. Too many times honesty is missing from the customer service experience when it comes to auto repair. Tammi was completely honest and very helpful. She made it an easy choice to choose Service King. Hopefully I won't need repairs moving forward, but if I do, I will come back.
Staff was friendly. Loved the text updates.
It was not fixed. You still have my truck and i needed it for a vacation. Not happy.
Vehicle Make : Volkswagen
Tammy is awesome
Truck was not clean. It still had white dust on it. Headliner has hand prints on it.
Over spay all on the frame. Tape residue one the back right door.
Zack, did a great job giving me updates. Truck was ready as promised
Entire staff was extremely helpful as well as professional.Would not hesitate to recommend you company.
Other then the wrong bumper being installed, you did good.
After delivering my car for repairs, I was continually bombarded with text messages & e-mails with totally insignificant information about its repair status. These notices were irritating & effete, simply wasting my time.
Work was completed in record timing. I was highly impressed.
Dominique was terrific. So nice and respectful
Great service; kept me updated; very satisfied.
Problem with Driver side window going down
Tammy did a fantastic job
Dominique was spot on with updates.
Everyone was very friendly. The work was done before promised and met expectations.
Easy as pie. They took care of everything for me and kept me updated via text during the whole process. Would definitely recommend.
great service from everyone there including tammy
You delivered my car on the day I told.
Jeff got us in quickly to replace the bumper on my sons truck. The work was done faster than expected. All staff very friendly and helpful.
The team was extremely professional.
Turn key service. Good experience. I would go back.
Tammy was great and kept me posted on my repairs. My car was finished early. Great service!
Great work, staff are wonderful and care costumers,
No complaints. Everything was very good.
Jeffrey Benavides provided excellent support and did a great job communicating status. I'm very happy with the quality of work and professionalism from Jef and service king.
Appreciate getting car done quickly
Jeff Benevidas do a great job of handling my repair.
Jeff was excellent. He was helpful and answered all my questions. Great customer service.
Super fast turn around and very good customer service!!
The whole process was very well executed all the way way through from the receptionist to Tammy who was not only very knowledgeable, but helpful and friendly. Thank you!
Vehicle Make : Volkswagen
Thank you Paula for all your support!
Tammy was great!! She worked so hard to get everything right for my car. She is conscientious and and honest. She deserves a raise in my opinion. I don't know what she makes but it doesn't matter, she deserves it. I am confident that my car would not have been as well taken care of if it hadn't been for Tammy. Thank you Tammy!!!
Very friendly and professional manner when communicating with me keep me posted on what going on with my car
Very satisfied and was finished when they said it would be
Every one was very nice and did everything they could to help they made you feel as though you counted and wanted to be sure that you vehicle was their top priority. It was on time and they did keep me informed every day as to where the repair was. Thank you very much!
Only that everyone was professional and honest. No problems and Perren Wilson and Jeffrey Benavides were exceptional.
Very good customer service, the car was ready the day They said, excellent work, and the car was super clean... Thank you
I would like to say that I was very satisfied with the service that i received every day I was updated about my car from tammy she is great.
Amazing service from Tammy.
Great service! Got truck back when they said I would couldn't even tell it had been wrecked! Outstanding job will refer y'all to anyone! Jeff Benavides was awesome as an estimator
The repairs and cosmetics are excellent! Thank you so much for taking care of our "baby". Much appreciation for such an excellent job done.
Excellent customer service and quality of work. Would definitely choose them again.
I need to bring the car back. You forgot to install the turn signal bulb and housing. I'll call tomorrow to set up a time to bring the car in. How quickly can you fix it?
The people were friendly and efficient and totally awesome to work with. Thank you very much in fixing my car so promptly. B. McRann
You all have a great team. Jeff kept me informed through every step of my car repair. The reception was professional, knowledgeable and helpful. They made my experience as painless as possible.
Polite, good communication.
Convenient and fast service. Thank you.
Im having problems with my AC...when I turn on my AC unit it blows hot air for awhile and then it comes on,in ootherwords my AC don't come on immediately once its turned on...I never had this problem before, but to have this problem after it was suppose to be repaired is very disappointing.
Tammy was extremely helpful and professional. She kept me updated the whole way and my car was finished before promised.
I enjoyed how Tammy kept me updated.
Job was done quickly and professionally..
Jason Baxter did a great job with all his great customer services and keeping me up dated .
Very efficient customer service. Delivered vehicle beautifully
Done a day early.
I would prefer to deal directly with the service center than to go through a call center for scheduling.
Tammy Phillips provided excellent client service! She set a good expectation on the schedule for repairs, and then she pushed to get the repair done early to save me money on the rental car costs. She kept me well informed of the repair and was very friendly throughly the entire process. Thank you Tammy!
We had to call several times to check the status of the vehicle because the message stated that it was ready but it was not the case when I called. If the text messages and date of completion was more accurate and a courtesy call could have been placed to let us know exactly when the car will be ready for pick up instead of us calling daily due to the status text messages stating that it would be ready on the day to day basis. It could have been handled in a more professional manner.
Customer service was excellent and we very satisfied with the level of detail given to our repair. There were able to also take care of a parking lot dent on the door for 1/3 of the price quoted by our Ford dealer. The repair was done with repainting.
Great service! Professional and informative
Everyone was very nice and helpful. I really appreciate everything
Vehicle Make : Volkswagen
Customer service was great!
Quick service. Kept in touch with me almost daily to let me know progress. End result looks great!
You are texting the wrong person. How many times do I have to tell you? Some poor person named Chong must be wondering what you've done with his car. Go find his number and contact him asap.
Jeff was wonderful in his explanations of what was being done and what the progress was
Please contact me as I have had a horrible experience and would like to make complaints about location #58
My service advisor Tammy Phillips was AWESOME! I requested her personally based on my last experience with her. She got my car pushed through TWO DAYS faster than the original estimate! I was so thrilled to get my car back looking fabulous AND ahead of schedule! 3rd time Service King customer. Will continue to utilize Service King and recommend to friends & family.
Easy communication and good job
The main problem was not knowing the status of my car while in the shop for five days. I had to go by and call a couple of times to find out the status of the repair and when it might be completed.
I am well pleased with the work done on my car.Everything was handled very professionally from beginning to end. I appreciated the updated texts. I would highly recommend Service King to my friends and family. Thanks again for the beautiful job done.
Good advisor. Always kept me updated
Tammy Phillips did a great job of evaluating the damage! Even after finding about $1,000 MORE, she managed to have my car finished EARLY! I'm very impressed by both her and the quality of work that was done!
Very pleased with the Service ... And had me in out in a timely manner ...
Thx Servive King !!!
Excellent. Jeff was great
Absolutely terrible! Will be contacting manager 1st thing Monday. Picked truck up this morning, did not want to take delivery, but employee working at time advised that I had no choice because he is not employee who determines how/when insurance company/shop would allow for me to leave my truck for additional required repairs (non matching paint, pitted paint with obvious over spray, masking tape residues), while providing me with rental car again. He said that I'd have to work it out with manager. TOTALLY UNACCEPTABLE!!!!!
I am beyon livid! I will be in Washington DC this next week, which is why employee wasn't sure, as stated above, weather I could leave truck in shop until next Saturday. Truck was scheduled for completion on 9/7/16, but manager contacted me on that day, at which time he stated how he needed 2 more days to address what he described as "work that didn't meet his expectations." THOSE ADDITIONAL DAYS IN SHOP DID NOTHING TO ADDRESS SUBSTANDAD! WORK.!!!! Bottom line...No excuse for manager to recognize that vehicle should have never been deemed as ready for pick up! Horrible work, half assed service. I will be coordinating with Geico to hopefully be allowed to take my truck to different shop that does good work. I saw some negative customer reviews for Service King on Internet, but l obviously failed to heed reviews stating that no one should use Service King. How anyone could deem completed repairs to be acceptable and up to standard is beyond me! I have plenty of new pictures to prove it!!!
I will be contacting GEICO first thing on Monday. I would never recommend your establishment for accident repair. PATHETIC!!!!
Tammy was excellent. She kept me informed about my car. She was professional and courteous.
Quick and painless! Great work!
Very professional approach to satisfying the customer. This is my second experience with Tammy Phillips She is a 10 in her profession. Extremely excellent job.
Absolutely awesome! I really appreciated being notified of the status and progress of my repairs. Turn around time was very quick. The quality and craftsmanship the body shop techs tperformed on my vehicle was fantastic. I am completely impressed with the services provided by Service King and staff.
It was a easy transaction and the work was well done.
Great customer service my advisor was great at keeping me up to date everyday with my car!
ThanKS so much for making this difficult time less stressful.Jason Baxter Excellent customer service and very professional.
Felt rushed.. Didn't repair all repairs, had to return because area was missed, didn't throughly review what was done when picked up, poor paint job, white specks looks like thin area not painted well
Very professional and Corteous service offered.
My personal adjuster was knowledgeable and professional
and kept me informed throughout the process.
Jeffrey my service advisor was great to work with. Professional and good at answering any questions I had. I will highly recommend service King to everyone. Job well done! Super handy having rental cars on site too.
They were SUPER FAST repairing my vehicle. Everyone was very professional and they kept me up to date throughout the entire process. Would definitely recommend Service King to family and friends.
Everyone did an awesome job! Thanks so much
Absolutely loved it and my service
From the moment my car arrived to the moment I drove it away, service was top-notch. VERY please with the Service King team in Tomball, Texas. :)
Get service & updates everyday. On time completion.
Loved the Service King experience! Tim Turner, Jeff, Glenda and Chris with ERAC. Thank you!!!
Jeff and all were awesome in assisting and expediting my car repair!
Jeff was very good at his job
Has to have been the best experience ever. A+++++ service, communication, staff, just the best over all experience I could have wished for. I will recommend to everyone I know and even those that I don't.
The car looks great. Nice and clean on the inside too. I appreciate the vacuum job. Tammy was awesome. Got me in and work completed three days earlier than anticipated.
Fast , friendly service. Text updates were nice touch. Will definitely refer Service King to anyone needing repairs.
Tammy is absolutely a wonderful women to work with. She knows her job inside out. In my book she is a 10 plus. I will always bring my business but to you and will refer family and friends. Kathy S
Friendly and efficient service!
So far, very happy with everything. All work done on time & professionally.
Jeffrey Benevidas was a lot of help, great service!
No way to improve service. Each person was friendly without being "gushy". They were professional in providing information and facts. Also seemed to believe our questions were worthy of answers. I would soo recommend your facility to anyone who asked.
Thank you for helping to make an uncomfortable problem a bit less uncomfortable. Bettye Colbert
great service, seamless, timely.
Communication about my vehicle was consistent. Everyone had great customer service skills!!
Very cooperative staff, and work well done.
The lady at the front desk was so helpful and very kind to me. Tammy was unprofessional, never returned my calls after countless voicemails, was never up to speed on my case, did not know what nationwide was. Just very lost and no help from Tammy
Jeff was so helpful in answering my questions and did a great job taking care of my car! Thank you so much!
Thank you for the text message updates. Those kept informed instead of guessing if progress was as planned. The customer service is superb!!
Looks great. Liked the text updates. Thanks.
I really appreciated the regular updates with the status of my vehicle.
Tammy was great at communicating the time frame and working with my schedule. My vehicle was super clean when I picked it up. Everyone was very friendly and informative throughout the entire process.
Jason did an outstanding job explaining everything to me and keeping me updated til completion.
Jason B did a excellent job tomball location
Awesome job. Faster than I thought.
Repairs were not to my satisfaction the 1st time I was told my Jeep was ready. The 2nd time I went to pick up my Jeep it had to be sent back to the back to have the buffing completed. I left with my Jeep only to immediately return because the service person who tinted the driver side window, cut my rubber trim with a razor blade, and then I had to call back again because the used mirror that was used to replace my mirror has defects in the mirror.
We were happy with the quality and service. Car was completed when promised.
the Tammy did an excellent job with my repairs as well as making me feel as comfortable as I possibly could be
Everyone was extremely nice!!! Very pleased!!
They had my car for almost a month for a 12hr job.
I called the day before I was meant to pick it up (3 weeks into having my car) and they said it would be another week and a half because they hadn't started working on it. They ended up working on it and getting it all back together 4 days after I called them. (3 days after promised time instead of 1.5 weeks) Everything was such a hassle and finally I pulled up in my driveway and apparently a "brand new" part under my car that I was assured was new and "screwed on tight" ..fell off. There was a missing lug nut& broken stud on my wheel that they admitted to breaking but didn't replace and I got a note in my cup holder saying YOUR CAR IS NASTY. Worst experience ever.
Tammy was excellent and kept me up to date. Thank you for the easy transaction.
Scheduling was a pain in my **** !!!
Tammy, your rep was extremely helpful. Thank you
Job well done and in a timely manner. Very satisfied.
Tammy was awesome! Kept me informed of progress at least once a day, sometimes even more frequently. I will definitely refer others to Service King!
Tammy has always been wonderful to work with. She takes great care of us and keeps us informed of what's going on with our cars. I had a great experience at Service King and appreciate Tammy every time.
Great job we will be back
Very satisfied with the work that had done to car. And that it was nice and clean washed when picking it up!!
Outstanding quality work. I would recommend them to anyone.
This is the 2nd time my truck has been at Service King in Tomball. Tammy Phillips has done a great job both times. I recommend this location & Tammy.
Couldn't be happier with the service.
Quick, professional and polite.
They took their profession very seriously.
Tammy was great & kept us informed at all times. The work was finished early. Which was outstanding
Vehicle Make : Volkswagen
Tammy was fantastic about keeping me up to date on where my car was in the repair process. So far, the car appears to be working in great condition. I appreciate everyone's hard work.
Excellent customer service. This is my 2nd time using service king and I will definitely go back for all my vehicle repair needs.
thank you for the constant communication
Good job Thanks always keep me posted.
Jeff was Amazing when I came to pick up my car it was still some minor issues wrong with the car and he fixed them without hesitation. Jeff gets a 10 job well done.
Ms . Cager
Kept me updated through the whole process and the car looks great. Very easy drop off and pick up as well.
Everyone was very helpful in getting the process and completed.
Appreciated the email updates on the progress made on the repairs. Thought that Clay was knowledgeable and friendly and explained what was done.
My representative, Tammy Phillips kept me very informed as to the progress of my repairs and was conscientious about making sure my vehicle was repaired to the utmost of my satisfaction.
Jeff is AWESOME!! He makes sure to answer and questions you have about your repair.
Great service, people where outstanding,vehicle was good as new..
Job well done , very prompt in updating status , quality of work is awesome and people are very kind
Everything was was done as promised very happy with your service.
Fast efficient great price! Keep me well informed about progress and save my holiday weekend by getting finished early! Your team Rock!!! My highest reguards???? Johnny G
Emails were an excellent example of great customer service
I liked the regular updates on the repair via text message. Also pre and post job paperwork was minimal to speed up process. Repairs done right first time.
Tammy was exceptionally pleasant and professional. The car was finished well in advance of the promised date and is in great shape. Thanks
From the paper through job completetion it was no problem . They wasted none of my time . With my job time is money . There wasn't a ton of forms to fill out , all the paper work was done for me . With up dates every stage of the job . Thank you service king .
They did a great job a on the truck and the communication was excellent.
Jeff was a perfect repesentive.
My service rep Jason was very professional and kept me well informed on the status of my car and claim. The work was exceptional and I appreciated the text updates.